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Business Profile

Electrician

Seatown Electric Heating and Air LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After multiple issues with the install and function of an hvac system installed by Seatown less than two years ago, In July 2022 I discovered water damage to my home. Seatown admitted that they installed my HVAC unit incorrectly, which caused the water damage to my home. Their chosen water remediation contractor did more damage, and when they finally acquiesced to mold testing and remediation, their mold contractor recommended unsafe/outdated practices. Now they have agreed to pull the unit so I'm not reliant on their services for warrantee work, and give me a full refund. I am now arranging remediation and restoration myself, with them agreeing to compensate me. Mold remediation and home restoration is on hold, and I'm living with a huge hole in my kitchen ceiling, until they get this unit out (mold remediation recommends clearing the space before mold treatment). Their GM ***************** has accepted my comp settlement amount, and is now 'ghosting me' on the final step of the resolution: scheduling the equipment pull, and getting me a check.

    Business Response

    Date: 10/05/2022

    Seatown indeed caused a water leak damaging this house. We have over a hundred emails and texts back and forth with ****** about this situation and we have done everything in our power to move things along and make the best of the situation. there have been many complications along the way with outsourced contractors of different variations, gaps in communication from ****** and ourselves, coming to agreements along the way and then all the sudden they are not good enough so back to square one every time. Seatown has 100% been standing behind our work and what we did the entire time with hours and hours and hours invested into making this right within reason. The latest offer from ****** included Seatown writing her a $40k check and tearing out the entire system that works perfectly. I (GM) spoke to ****** on the phone about this and told her I'm not going to argue with her latest offer to settle things but that I would bring it to the Owner of Seatown for a decision (this is where the *** of Seatown agreed to my offer and has ghosted me" comes into play). Seatown has never ghosted this issue. From there it was in the owners hands. he spoke to ****** on the phone the following week, him and ****** had a long honest conversation. This conversation took place last week. ******, we appreciate the feedback and our company 100% made the mistake and we feel horrible about it. Hopefully you find value in how we handled the situation. Jobs go bad sometime in our industry No matter how much we try to prevent it. And just like any other job that has went bad, when the chips are stacked up against us we always do what's right. As described in our emails you will receive a full refund of the entire job by 10/15/2022. We have used this as training for future jobs and we appreciate your patients as we remedied all the issues.

    Customer Answer

    Date: 10/06/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Seatown Electric Heating and Air LLC is BBB Accredited.

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