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Business Profile

New Car Dealers

Bill Robertson Nissan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got the car and mentioned several issues with the car. This included tires low air pressure, dome light not working, and the back up camera blurry. I was told before I left the lot dont worry we wont sell you something thats already got broke things on it. We will schedule something with our service center. Went back 3 days later i formed them again of the issues. Today is the 3rd time Ive brought it in. Finally got the hole in the tire patched. I had to fill every 4 days. But am told now that the dome light is not under warranty. The back up camera also not covered. But being a 2019 was listed to have a backup camera as a safety feature. I feel like I was lied to and sold a car that wasnt safe to drive off the lot. I havent even made my 1st payment. I got an extended warranty and Im being told itll be estimated $400 for the camera alone.

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