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Business Profile

Bottled Water Companies

Talking Rain Beverage Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Talking Rain Beverage Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Talking Rain Beverage Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/25/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for emails from these clowns, but have begun receiving their spam a couple of years ago. I have opted out at least FIVE TIMES now and yet the spam from them continues

      Business Response

      Date: 04/04/2025

      Hello,

      Thank you for bringing this issue to our attention and our sincerest apologies to ***** for the continued receipt of brand emails. We were able to determine the root cause of the issue was related to ******* Sparkling Ice Rewards membership and that the issue has been resolved. ***** should not receive any more email communications from us moving forward.

      Thank you,

      **** ************

      Customer Answer

      Date: 04/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:01/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted company via website form. Never received reply. Purchased several bottles of starburst flavor. Aside from being gross, despite being in date, it was totally flat. Asked for coupons to buy more. Received no response.

      Business Response

      Date: 03/11/2025

      Hello there - apologies for the delayed response as this notification only made its way to me in the last couple of weeks. I checked in with our consumer relations team and they ran a search on your name/email/contact info and could not find a record of your contact reaching us. It appears that perhaps the webform did not fully submit/transmit to our team. We are very sorry to hear that and very much regret the experience you had both with our product and with our consumer relations process.

      We are very sorry to hear that the product you purchased is flat. This is frustrating,inconvenient, and not how we intend for your experience to be. We would love to send you coupons both to replace the product you purchased that was not up to our standards and some additional for the long response time. Are you OK for us to contact you at the email/phone number referenced in the BBB complaint? If so, our consumer relations team will be in touch shortly.

      Again, apologies for the experience you had with our products and we look forward to hearing from you.

    • Initial Complaint

      Date:11/13/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Talking rain has their products listed on their website with marked prices and a "buy now" option and an add to cart option.Once you add the product to cart and go to check out it brings you to Amazon.com and changes the price. In this case Talking Rain Advertises their product "Sparkling Ice Citrus twist with caffeine" for $17.88 and when added to cart and sent to a third party website and the price is $22.95, over a $5 difference.I personally tried to message them about it and was told "I would be contacted by a representative." And that never happened.

    • Initial Complaint

      Date:08/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/1/23 I ordered the Sparkling Ice $5 Amazon gift card reward. The email I received confirming my order stated I would receive it with 24 hours. I didnt. So, I contacted Talking Rain and they said they would send it again. They havent. I just want the $5 Amazon gift card I should have received.

      Customer Answer

      Date: 09/01/2023

      Gift card finally received. Case can be closed

    Talking Rain Beverage Company is BBB Accredited.

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