Complaints

This profile includes complaints for DRA Real Estate, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DRA Real Estate, LLC

  PO Box 761 Pullman, WA 99163-0761

• 

  DRA Real Estate, LLC

  405 S Grand Ave Ste A Pullman, WA 99163-2712

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20th, 2022, the *** reached out to me saying that I owed them a total of $2,070.21 from damages on the house that were previously documented. After a week of back and forth of showing them evidence of the damages being there the date, I moved in they still would not remove me off the collections list, so I caved in and paid them because I did not want it to affect my credit. Then today November 6th, 2024, I had another debt collector saying I still owe them the same amount of money 2 years later, after showing the documents that we previously paid off. When I called the *** on the phone to follow up with them, a lady named ***** told me good luck finding the documents in a very sarcastic manor as if they assumed I already paid and just wanted to get more money out of me. When I asked for invoices on their end of what I paid, she told me we have 900 properties we can't keep track of all of them. My biggest concern is that this is happening to other people especially broke college students who don't have the resources to fight them back. But also, after initially showing them evidence of previous damages before I moved in, they still did not give me my security deposit back which feels dishonest and fraudulent. I feel like I should not have paid the first time.

  Business Response

  Date: 12/04/2024

  Good Morning

  I have researched your file and this file has been closed.  I am sorry if you felt that you were treated improperly when you called our office.  I have spoken with my help and they have told me they also spoke with your past room mates.  The collection agency has been notified and also closed your account. As I looked through the files I noticed you rented from us twice and both accounts are closed.

  Thank you 

  ***** ******

  Broker/Manager

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DRA evicted me for my apartment without any actual proof other than neighbor complaints.I talked to DRA multiple times but since my neighbors apparently have better jobs they believe them instead of **** was in an abusive relationship and had to move out quickly and kept them informed of my situation but they still did nothing to help. Sent eviction letters to my apartment knowing I had moved out and claimed they personally handed them to me which is false. They changed their story once I confronted them.So I missed my court date and was evicted, which made a huge impact on my life.I begged them to work with me but they refused.Lastly, they billed me $1400 for damages to the apartmentWhich if you look at my move in inspection most of these damages were from the previous tenant. They didnt have the apartment ready when they said they would and I needed to move in. They promised that they would come in and fix the issues within the next 2 weeks. I called and called for them to come and they never showed up.Now Im forced to foot the bill and no one will help me.They are also claiming they sent me letters (which I never received) and are now garnishing $400 out of my checks!This is ridiculous.I cant believe that Ive begged and pleaded with them to help me now I have an eviction for no reason and I owe $1400 for lots oaf things I didnt do!All because I believed and trusted them.They need to be out of business.This seems to be a common occurrence.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is charging me for 2 things that were broken when I did my initial walk through and were on my check in list. Light bulbs and and the living room curtain. They also are asking for 8 hours of cleaning when I left the apartment spotless. There were some dust ***** under the refrigerator and the stove and the nephew of ***** the owner said I could go ahead and clean it before he left and I did. He also said the floors looked like they were in great shape. Another thing to know is that the new person leasing the apartment moved in first thing in the morning. They would have had to have a cleaning crew waiting for me when I left in order to charge me the 8 hours of cleaning. This is just an over charge that they think they can get away with because I spend 3 days cleaning that apartment and vacuumed ot 3 times before I left. Something interesting to note is that ***** has family doing all the repairs, cleaning and check out. I'm very frustrated that they are charging things that are dishonest and they need to be accountable.

  Business Response

  Date: 10/12/2022

  Good Morning

  I have reviewed the file and spoken to the contractors who did the check out cleaning and repairs I have also reviewed the pictures.

  You are right that you noted the sliding door blind on your check out and I was unable to find a bill that it had been repaired. That is the only item you were charged for in repairs that total labor and materials is 191.71.  The cleaner says she spent 8.5 hours to clean it but in reviewing the pictures the kitchen sinks needed cleaning the oven was fairly clean but needed  some additional cleaning. the tracks in the windows needed to be cleaned  the toilets and tub still needed some cleaning. I believe that 2 hours would have taken care of this.  i have asked for a refund of ****** from the cleaner to refund to you.  I have contractors who do the work for my owners.  I will send a refund check in the amount of ****** the charge per your lease for mailing of **** will stay and 2 hours of cleaning.  please contact me if you have any further questions or need something.

  thank you

  ***********************

  Broker /Manager

  DRA Real Estate LLC

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  overcharged for rent payments and charged unfair late fees for a "misplaced" check that was later deposited after the fee was given to the tenants. When going through the payment ledger the payments made to DRA by the tenants is more than what was charged to the tenants originally, yet there is still an unexplained fee required by the tenants. Following a request, evidence can be given in regard to this complaint.