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Business Profile

Craft Supplies

Colorful Impressions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Craft Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with the merchant on February 8, 2024. After about two weeks of not hearing from the merchant I emailed for a status. I was then advised that the item was delayed. After waiting about a week I asked for another update. The product was still unavailable and I requested a refund. On multiple occasions I requested a refund which was not done. Finally on 03/01 I received a response from June advising my refund would be issued. My refund has not been issued. It will be a month on 03/08 my refund should not take weeks. Email communication between the merchant and myself attached.

    Customer Answer

    Date: 03/13/2024

    I received the attached email response advising that the refund has been issued. However, I am not too trusting of their word.  I was told the refund was going to be issued since March 1, 2024 and it wasn't. 

    However please see the attached.

    Thanks in advance,

    ********

    Business Response

    Date: 03/23/2024

    Customer PRE-ORDERED a machine and was aware of the pre-order. The item is new to the market and has been delayed more than one time. We have been trying to refund the customer's Affirm payment with no luck. We are working with Affirm as they are having technical difficulty on their end. Refund has been sent from our side but is stuck in Affirm. We will continue to work with them to complete the transaction.

    Customer Answer

    Date: 03/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, thou the item was a pre-order. It was delayed considerable anount of time. After requesting a refund I have had to go back and forth about my refund.  Per Affirm they only received your refund 14 hours  ago; so you still flat out lied and its in black and white if you woukd like to see ALL of correspondences.  

    I will take my refund and be sure to share with my crafting groups " buyer be aware" for this company.

    Sincerely,

    *********************************

    Business Response

    Date: 03/23/2024

    We have upload the error page that shows we could not refund the money to Affirm. We had to email them our request. We did try to refund more than once. Thank you.

  • Initial Complaint

    Date:09/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered multiple items on 8/27/23. Within 3 days the order was updated to "Awaiting fulfillment". There it still sits today (9/22). I have reached out through their contact link, however, nobody has returned my efforts. At this point I just want a full refund. I would never send anyone to this site to place an order.

    Business Response

    Date: 10/02/2023

    We apologize for the delay in your order. Some items in your order were delayed and on backorder. We have shipped your order as of last week, and it should be there any day now if it has not yet been delivered. Again, our apologies and thank you for your business.

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Colorful Impressions, LLC on 5/12/22 in the amount of $49.90. They immediately took the money out of my bank. I received an email that the item will not come by the day it said I would receive it so I waited another 2 months. I now would like a refund since I already purchased this item elsewhere. I have called their phone number on their website numerous times and nobody answers so I have left a message and have even texted that number on 7/12/22 as they advise on their voicemail. I emailed them asking for a refund on 7/12/22 and they emailed me back on 7/14/22 letting me know that the item will be in stock in a month so do I want to wait or do I want a refund. I responded the same day telling them I want a refund. Since then I have not heard from them. Obviously they are checking their emails since they answered my first email within 2 days asking if I want to wait for the item but since I want a refund they are not responding back to me. I sent them another email on 7/19/22 asking for the status of the refund and still have not heard anything. I emailed them again on 8/1/22 telling that that I want a refund asap or I am going to be forced to file a complaint. I still have not heard anything. By now I see it as they are refusing to give me a refund and will ship the item once it comes into stock even though I know longer want it. My order number is ****

    Business Response

    Date: 08/06/2022

    We apologize for the item being out of stock. We did respond to your messages and are sorry if you did not get them. The order has been canceled and refunded per customer request. Thank you and take care.

Colorful Impressions, LLC is NOT a BBB Accredited Business.

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