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Business Profile

Gymnasium

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in the military and I move from ******** to ********** in 2021. I signed up to for a membership in July 2021 at the location in ********. I left ********** March 2022 because I ended up retiring from the military. Before I left I asked for my membership to be canceled at the ******** location. I figure everything was good to go until I notice I got billed the next month and I called the location and they said I would need to send a letter which I did and still nothing happen. I have been billed since March 2022 even after I canceled. I want a refund from that date . I am blocking my card from anymore transactions. I am tired a canceling and nothing happens. Consider this my letter again I want my membership canceled. This is 2025 you shouldn't have to send a letter to cancel a membership. This is a tatic use to keep billing us. This should be illegal this is the only organization that operates this way.

    Business Response

    Date: 01/21/2025

    Hello,

    Thank you for bringing this to our attention. We have located the membership for *********** and processed a cancelation. The last attempted payment was on 1/17/2025 and no future attempts will be made. 

    The membership was cancelled with a balance of $143.10 and without proof of cancelation or request, we would be unable to process a refund. We can move forward to waive this balance to allow the member to join without issue at any ** going forward! 

     

    Customer Answer

    Date: 01/21/2025

     
    Complaint: 22828351

    I am rejecting this response because:

    Sincerely,

    ****** *********

    Customer Answer

    Date: 02/11/2025

    I sent proof of my request to cancel the membership. Not sure why I have to provide proof when I went into the location before I moved. I can only send a letter to cancel my membership which is beyond ridiculous. I will accept the terms of the owner but will be filing a lawsuit because I know I canceled my membership two plus years ago.  

  • Initial Complaint

    Date:07/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've tried to cancel the account multiple times since November 2023. Each time I'm met with non compliance and they continue to charge me. I've went in person to cancel, emailed and phoned. Still charging monthly *****

    Business Response

    Date: 08/01/2024

    Hello,

    Thank you for bringing this to our attention. We have located the account for K HummelWestcott and confirmed the membership has been cancelled. The membership was cancelled with a remaining balance of $24.28. 

    There are no attempts to cancel on file other than an email from 6/18/2024 requesting to cancel. Per the member agreement, the club must receive written notice prior to the 10th of a month in person or via certified mail. The Club Manager did respond to the email notifying the member how to properly cancel. 

    There are also notes on the account referencing the member wanting to tan, being notified of a balance, wanting to then cancel, but refuse to pay then left on 6/18/2024. 

    We have attached a copy of the members invoice history. We would be unable to provide a refund, but if the members healthcare offers a reimbursement for club dues, this would help! 

     

    Customer Answer

    Date: 08/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    ****************************************

  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a membership with the Puyallup gym on River Rd for two years. I have gone there ONCE. I kept the membership for the first year because of the contract. At the end of the year I tried canceling it, but they insisted I come in. I work as an OTR truck driver and Im out months at a time. Then they said to send them a certified letter requesting they cancel my membership. I find this patently absurd. A phone call is enough. I have tried 6 times over the past year and they refuse to stop STEALING MONEY from my bank account Yes, I consider this theft at this point. I am at the point where I am considering closing my bank account, disrupting my entire life doing so because EVERYTHING in my life goes through that account, but by this point I dont feel like I have any other choice. When told this as my last option to the customer service representative, they told me they will report my account to collections. This is absolute bullying, theft, and a HORRIBLE business model. I dont know how these crooks stay in business. CANCEL MY MEMBERSHIP!!! I choose not to do business with you. Period, end of story!

    Business Response

    Date: 07/19/2023

    We have received no communication from this member regarding them wanting to cancel their membership. See attachments for a screenshot of the note section of this Member's account as well as an email that his home club had sent to him regarding a past due balance on 1/15/2022. We have cancelled this member out as of yesterday, 7/18/2023 (see Cancellation notice attached).

Planet Fitness is NOT a BBB Accredited Business.

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