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Business Profile

Moving Companies

College Hunks Hauling Junk & Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for College Hunks Hauling Junk & Moving's headquarters and its corporate-owned locations. To view all corporate locations, see

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College Hunks Hauling Junk & Moving has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 3, 2025 I hired this company to help move some items. After delivery, they backed over a landscape light at my home address and damaged it. I had to pay out of pocket for repairs. Initially they were responding but I have not received any compensation for my repair and they are now non responsive. The damage has also shorted out an outdoor outlet next to the light and its not working. They also damaged a tv that they crated which they are blaming on me, and did not apply a coupon that I told 2 employees about.

      Business Response

      Date: 03/24/2025

       

      Dear ****** *****,
      Thank you so much for bringing your concerns to our attention. We take great pride in ensuring minimal damage during our moves, and we are truly sorry that damage occurred during your recent relocation.
      We want to assure you that we have processed a refund check for $190.00 to cover the cost of the landscape light, in addition to refunding your tip of $40.00. Unfortunately, we cannot refund the coupon. However, please feel free to keep the coupon for any future business with us, as we would love the opportunity to earn your trust and to serve you again.
      Regarding the TV, we reviewed your concerns, and it was brought to our attention that the damage occurred during prior moves. Additionally, we noted that you transported the other TVs in your personal vehicle, which waives responsibility for any potential damage from our team.
      Attached is a picture of the refund check that was sent by our accounting department on 3/10/2025. If you do not receive the check by the end of the week, please let us know, and we would be happy to issue a replacement.
      We truly appreciate your understanding and your continued business. If you have any other questions or concerns, please dont hesitate to reach out.

      Customer Answer

      Date: 04/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    College Hunks Hauling Junk & Moving is NOT a BBB Accredited Business.

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