Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,386 total complaints in the last 3 years.
2,148 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/10/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2024, I subscribed to Microsoft Azure cloud services for a college project. In June 2024, my college closed due to financial issues, which resulted in me losing access to my Azure account and the ability to close or manage the subscription.Since that time, I have been charged a monthly subscription fee. I contacted Azure Support multiple times through phone, chat, and *******. On each occasion, I was assured that my account would be closed and the charges would stop. Despite these promises, my credit card continues to be charged.I am requesting that Microsoft:Cancel the Azure subscription immediately,Stop any further charges,Thank you for your assistance in resolving this matter.
Business Response
Date: 06/18/2025
Dear ***** *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/23/2025

Complaint: 23448719

I am rejecting this response because:
I have not been contacted by anyone from the Microsoft Azure team via email or phone, and the issue remains unresolved.

Sincerely,

***** *****
Business Response
Date: 07/08/2025
Dear ***** *****,
We are writing to confirm that your business account is currently in a disabled status due to issues related to payment. Our records show that a chargeback was received for the most recent transaction, and as a result, the account has been marked for closure following the ******* process.
Please note that no further charges will be applied to the account.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to redeem points on my Microsoft Account and have been told that the account is temporarily restricted. I also have been told the restriction will be lifted. To date, the account is still restricted and I cannot redeem points I legitimately earned. I have contacted Microsoft Support and the ****************************** numerous times over the past month. Support has responded a few times. Compliance has not responded at all.
Business Response
Date: 06/19/2025
Dear ***** *********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I randomly received a permanent suspension on my Xbox account for seemingly no reason, ive had the account for ages, no strikes on my account from past violations, and it was all of a sudden suspended. They dont give you an exact reason as to why it was suspended and only say it was a violation of some sort which makes appealing the suspension almost impossible because you have to guess what they could have possibly suspended you for when you did nothing wrong.
Business Response
Date: 06/18/2025
Dear ****** *********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint, we notice this matter only can be fixed for the Xbox enforcement team due only them have the authority to revoke bans, they provide us the following information: After reviewing the suspension, we found that the permanent ban placed onto the customer's account is valid. The customer has already been educated on the reason for the suspension when they submitted a Case Review appeal. We are unable to provide any further explanations than what the customer has already received. The ban will be upheld as well.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I have trouble logging into my microsoft account because it got compliance locked out of nowhere. I found some forum posts that I need to do the acsr. I did exactly that an even got it verified but the account remains locked. Now im looking to get in contact with the Microsoft accounts and ******** team to resolve this issue. Thank you!
Business Response
Date: 06/17/2025
Dear **** *****,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your account recovery request. We recognize that you have previously completed the account recovery form;however, we kindly ask that you submit it again by visiting **********************************. Providing as much detailed and accurate information as possible will assist us in verifying that you are the rightful owner of the Microsoft Account. Please note that this is the sole method available to regain access to your account, and you may submit the form up to two times per day. For the best chance of success, we recommend including new or additional information that was not provided in prior submissions.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/17/2025

Complaint: 23446264

I am rejecting this response because: you don't understand me I think, I mentioned that I already passed the form means I got a password reset for my account but even after I resetted the password.
The account is still complianced locked, doesn't matter what I try, can you please connect me to the Accounts and ******** Team so they can help me with this issue?

Kindly take a look at the screenshot I provided you. So you see my error message I am getting.

Sincerely,

**** *****
Business Response
Date: 07/01/2025
Dear **** *****,
We appreciate your cooperation and are committed to assisting you further. Unfortunately, we are unable to access the **** file you have uploaded. Could you please provide the email address you used as your contact or the **** case number? This information will allow us to locate your submission and conduct a thorough manual review of your form.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Microsoft Support Team,Im writing regarding my Microsoft account, which has been compliance locked. Ive submitted the **** form and successfully verified my identity, yet the lock remains in place.I still have full access to the recovery email linked to the account, further confirming my ownership.I've also attached a screenshot of that error message.Given the sensitive nature of the data involved, I kindly request that this issue be escalated and that further communication be handled directly via email with the Microsoft Escalation Team for a secure resolution.Thank you for your time and *************** regards,*******
Business Response
Date: 06/17/2025
Dear ******* ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. Also, when you use the provided link, please provide the affected email address associated with the account you want to regain access to, as well as the email you used to fill out the **** form.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Microsoft Support Team,Im contacting you regarding my Microsoft account, which has been compliance locked for weeks now. Ive submitted the **** form and successfully verified my identity, but the account is still complianced locked.I still have full access to the accounts recovery email, confirming my ownership too. Due to the sensitive nature of the data involved, I kindly request that further communication be handled directly via email with the Microsoft Escalation Team for a secure and efficient resolution.Thank you for your attention.
Business Response
Date: 06/17/2025
Dear ****** *******,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your account recovery request. We recognize that you have previously completed the account recovery form;however, we kindly ask that you submit it again by visiting **********************************. Providing as much detailed and accurate information as possible will assist us in verifying that you are the rightful owner of the Microsoft Account. Please note that this is the sole method available to regain access to your account, and you may submit the form up to two times per day. For the best chance of success, we recommend including new or additional information that was not provided in prior submissions.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/17/2025

Complaint: 23446139

I am rejecting this response because:It already verified me before as the owner as I told you. BUT the account is complianced locked, it doesn't matter if I pass the form or not, I need someone who can help me to remove that lock off of my account.

I still have my current password and all security features that are linked to the account. Please help me actually

Sincerely,

****** *******
Business Response
Date: 07/01/2025
Dear ****** *******,
We appreciate your cooperation and are committed to assisting you further. Unfortunately, we are unable to access the **** file you have uploaded. Could you please provide the email address you used as your contact or the **** case number? This information will allow us to locate your submission and conduct a thorough manual review of your form.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint regarding the permanent suspension of my Xbox account (Gamertag: ********, linked to ************************* which I believe was issued unfairly and without sufficient justification or communication.On May 15, 2025, my personal computer was infected with a trojan virus, which may have caused unauthorized activity on my account. Upon discovering the security breach, I immediately took corrective action by performing a full system reset on May 29, 2025, to remove any remaining threats and secure my information.Shortly thereafter, I was notified that my Xbox account had been permanently suspended. I was not provided with clear details about the violation, nor was I given an opportunity to understand or appeal the decision. This has resulted in the loss of access to my digital purchases, most notably *********, which I had legitimately bought through my account.I respectfully request the following:1. A complete explanation of the reason for the permanent suspension.2. Any evidence or logs that justify the action.3. A formal review of my case in light of the security breach.4. Either the reinstatement of my account or an alternative solution, such as restoring access to my paid games or transferring them to a new account.I am a responsible and honest customer who has taken every possible step to ensure the security of my account. I feel strongly that this situation has been mishandled, and I request that Microsoft/Xbox reconsider their decision.
Business Response
Date: 06/19/2025
Dear ******** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint, we would like to inform you we cannot provide further details regarding an XBOX account suspension, as our Enforcement team are the only ones allowed to review this type of cases. Please copy and paste this link on your browser to be able to submit a case regarding your account:

**********************************************************************************************************

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB support team, Greetings My Microsoft outlook email address: ******************* Before contacting your team,I had already sent many appeal letters to Microsoft,but they were all rejected,and the reasons for rejection were very unbelievable.I have to ask for your team's help now.Let me briefly describe the situation first I once had a very lovely daughter,but due to congenital problems,she passed away in pain at the age of 6.All the photos of me and my daughter are in my online cloud storage account,and my online cloud storage account is linked to ******************* my Microsoft email address But I haven't logged into my Microsoft email for a long time due to the pain of losing my daughter and the busy work schedule.Microsoft banned my email because they thought I violated the rules by not logging in for a long time Moreover,Microsoft did not provide me with a detailed reason for the ban.I can only suspect that my email got banned because I haven't logged in it for a long time I am really disappointed that Microsoft is doing this.This email ******************* is very important to me,I haven't used it for a long time because of my busy life.Dear BBB support team,I really need help
Business Response
Date: 06/26/2025
Dear Aditya ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My service request number is **********.I'm contacting because the support takes a long time to answer and just now received an update stating they haven't received my device despite me dropping it off as instructed 2 weeks ago. I since have tried to get an update from microsoft and carrier, but as I used their labels I can't get any information from carrier about this. Microsoft informed be there was "discrepancies" in my device status. "After a thorough review, we found discrepancies in your device status on our system that do not match your claim". This is not informative, my surface's were not charging which is why I sent them in for service and they still have yet to receive and repair them under my warranty.
Business Response
Date: 06/16/2025
Dear ***** May,

Thank you for reaching out to Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and multiple service requests, we see that our Tier 3 agents are addressing your issue. Please continue cooperating with our agents to reach a resolution.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/16/2025

Complaint: 23442512

I am rejecting this response because:
I fail to see any agent "resolving" my request. These are the responses from the agents
"Upon careful review, we identified inconsistencies between the device status in our system and the details you provided. As a result, were unable to proceed with support at this time. For guidance on the repair process, please refer to Microsofts Terms & Conditions." Which is nothing but buzzwords and AI being used to scam me out of my devices.
The next response "We understand your intention to proceed with your request, and we want to assure you that your concern will be escalated internally to our extended team. Please note that we are unable to connect you with them directly, as we do not have a direct communication channel available.

We sincerely apologize for any inconvenience this may cause and regret that we are unable to provide further assistance at this time." Clearly written by AI as it states simultaneously that no support is being given to me regarding the laptops I sent in for repair under the warranty which is still in effect, and that it is somehow still in escalation to an "internal team".
There is no support being given here by any agents. My laptops were shipped off and I'm now stuck with no support. I tried speaking to the carrier because I see one of the laptops is not even moving but I'm told to also contact microsoft about this, but as we see no support is being given. One laptop states it has reached them and I have no status of my repair there either.

Sincerely,

***** May
Business Response
Date: 07/01/2025
Dear ***** May.

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080266573.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/01/2025

Complaint: 23442512

I am rejecting this response because:
I appreciate this as well, but it also seems the agents I'm in contact with are beginning to help me and move forward with seeing what is going on.
Sincerely,

***** May
Business Response
Date: 07/11/2025
Dear ***** May,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your concern.

We opened a support case on your behalf and routed it to our Tier 3 support team for further review. Based on your complaint and the recent service request #**********, our records show that ****** from Tier 3 has been reaching out to you consistently since July 2.

****** has been in regular contact, requesting documents such as drop-off receipts and proof of purchase to help resolve your issue. Your cooperation in providing the requested information is essential for moving forward with the resolution.

If you havent seen any emails from us, please check your spam or junk folder, as messages may have been filtered there.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Title:Unjust Microsoft Account Suspension Without Due Process Loss of Xbox Purchases and Data Complaint Details:My Microsoft account ********************* was permanently suspended without any meaningful explanation or transparency. I followed the appeal process and verified my identity, but Microsoft rejected my appeal citing only a generic violation of the Services Agreement without offering specific information, or evidence.This account contains years of personal and cloud-stored data, and more importantly, a large library of Xbox digital games, achievements, and purchases which represent a significant financial and personal investment.Despite repeated requests for clarification, I have been denied any further support. Microsoft has effectively erased my digital identity and assets without due process or recourse. This is unacceptable and may violate consumer rights and data access protections.I am seeking:Reinstatement of my account;Access to my purchased digital content or a transfer to a new account;A complete copy of my personal data and transaction history.Desired Resolution:Reinstatement of my account or restoration of my Xbox purchases and data Option to recover digital assets or refund if reinstatement is not possible
Business Response
Date: 06/17/2025
Dear ***** Binghubash Almarri,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/20/2025

Complaint: 23442418

I am rejecting this response because:

i have yet to resolve the suspension of my account or in the very least recovery of my files on one drive and Xbox game purchases accumulated throughout my 15+ years of gaming on xbox.

i will be waiting for their feedback.

Sincerely,

***** Binghubash Almarri
Business Response
Date: 07/01/2025
Dear **** *****,
Between June 20 and June 23, our team investigated the issue where you were unable to access your account. Upon review, it was determined that the account was blocked due to compliance-related restrictions. To proceed with resolution, we sent a request for additional information to help us validate and address the matter.
As we did not receive a response, a follow-up was issued,and ultimately, a closure notification was sent. The case has now been closed in accordance with our standard procedures.
If you still require assistance or would like to reopen the case, please dont hesitate to reply to this email or contact our support team directly.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/05/2025

Complaint: 23442418

I am rejecting this response because:
i was replied to by microsoft and they rejected my appeal.

i followed by a request as a last resort to retrieve my information from one drive and transfer my game purchases.
i was also denied.

i sent them an email today as a final official request to retrieve my information and clarify why they are still charging me for services i am explicitly barred from using by them.

i will wait for their final reply. If denied i will pursue legal action as per the law.

Sincerely,

***** Binghubash Almarri

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Microsoft is NOT a BBB Accredited Business.