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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,131 total complaints in the last 3 years.
    • 2,059 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Completely unable to purchase support for a Windows Server 2022 product that is not functioning properly. The services hub website is throwing an error: "We encountered an issue while retrieving your data. Please click here to try again or call in your support request."I have spoken with Support, which directs me back to the same website that is not working. They have instructed me to use private browsing mode, clear the cache, and create a fresh Microsoft account, all of which have been done over and over. They deny any issues with the website even though it does not work. Instead of pursuing resolution, they hang up on me. We have a nonfunctional Microsoft server product and Microsoft is completely unable to provide a path to obtain support on this product.

      Customer Answer

      Date: 04/24/2025

      Microsoft was finally able to help me solve the original issue by opening a ticket, but I am still not able to purchase individual incidents.
       
      As they have solved the original issue anyway, we can close this.
       
      *** *****

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been locked out of my Microsoft account **************************** since April 7, 2025 at around 10:40 PM, when it was compromised. This account is connected to my Xbox (gamertag: LG7771), Minecraft (username: 0Archived), and my Windows laptop. While I can still use the laptop itself, Im locked out of all Microsoft services tied to the account.I emailed ******************** support on April 8, 2025 around 45 PM and submitted my first recovery form shortly after. I submitted a second form a few days later and was told Id receive a response within 72 hours. Its now been over a week since that promised follow up and two full weeks since my first email with no response at all.I replied to the support ticket wanting an update but never got any acknowledgment. I also have screenshots documenting the compromise, including the server involved, but I havent been given any option to submit them or speak with someone who can review ******* this point, Ive tried every method available through Microsofts support system, and Ive gotten no help. Im asking for this to be escalated to someone who can actually assist in recovering my account. I just want to regain access and get a proper response.

      Customer Answer

      Date: 04/24/2025

      i have gotten a response back and i no longer need assistance, thank you for your help though

    • Initial Complaint

      Date:04/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, my name is ***** ****. Today my Xbox account was banned permanently by Microsoft. The username on the account was ***** and the email used was ********************* I have had this account for nearly 10 years and have done nothing wrong. I have probably spent around $5,000 on this account between games and add ons and now I have no ability to access this whatsoever. I am not looking for a refund of the money but rather just my account back and unbanned. This behavior from a massive corporation is unfair to someone like me as I have no way to legally fight this. I am asking that the BBB assist me in helping me get my account back or a full refund of all money spent on the account. Thank you for taking the time to read this, have a great day!

      Business Response

      Date: 04/23/2025

      Dear ***** ****, 

      Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox Live account.  Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. 

      We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. This account was suspended for engaging in solicitation. Solicitation refers to using Xbox for commercial purposes, including buying, selling, or trading content or services that violate the Microsoft Services Agreement and Xbox Community Standards. For additional details, see the Stay Safe section of our website (*************************************************************************). 
       
      Solicitation and inappropriate commercial activity allows players to profit from activities that hurt or pose a danger to other Xbox Live members. This activity is also unfair and can enable players to gain content without actually earning it. In order to ensure the safety of all Xbox Live members and the integrity of Xbox Live, solicitation cannot be permitted. 
       
       For more information about participating on Xbox Live in a safe and productive way, refer to the Microsoft Services Agreement (**************************************************************) and Microsoft's Community Standards for Xbox (**********************************************************************). 

      Sincerely, 

      Microsoft Corporation

      Customer Answer

      Date: 04/23/2025

       
      Complaint: 23219742

      I am rejecting this response because: There still has not been any actually evidence provided to prove this claim by Microsoft. Everything is based on statements made by Microsoft with no evidence. In addition to this, to lifetime ban someone who has been a customer for over 15 years for solicitation does not seem to match up. I am asking Microsoft to reconsider as I have spent large amounts of money on this account that they are no blocking me from. If they are unable to ***** my account I would like a refund for all of the games and products Ive purchased that they just banned me from using ever again. They have essentially robbed me of thousands of dollars with little to no consequence. My $500 console received a month ban for no apparent reason as well. To me it seems someone had a bad day and decided to take it out on someone they do not know for no apparent reason. 

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:04/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Microsoft Xbox enforcement team suspended my account for one year and did not provide any details of why I was suspended. I submitted a case review to their enforcement team on the day of receiving the said suspension and told them in my case review that I didnt violate any terms and conditions because I wasnt even using my account at that time as I was away from my Xbox on a camping trip. And the review process only took place for less than 1 minute so I believe a bot immediately denied my appeal without any evidence in this ******* Xbox gamertag: DiscountBut My email associated with my Xbox account: ************************** I would like to have this matter investigated thoroughly and my account unsuspended due to that there is no possible way I couldve violated Xboxs terms of service while I wasnt even able to use their service as I was away on a camping trip and I had no access to their Xbox platform at all while on this camping trip As I checked my enforcement history on my account, it shows that I have no suspensions and no prior suspensions on my account but when I log onto my Xbox console it shows I have a suspension.

      Business Response

      Date: 04/21/2025

      Dear ****** *********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

      Sincerely,                                                                                           

      Microsoft Corporation

      Customer Answer

      Date: 04/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *********

    • Initial Complaint

      Date:04/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I no longer have ******* email addresses but still receiving alerts. I am on *********** which Micrsoft helped me set up in the past but still getting alerts for ******* which I just spoke with and stated you have no accounts with email address using *******. Still using ******* service but still getting alerts. how do I stop those ALERTS? ******* had net has not help.

      Business Response

      Date: 04/23/2025

      Dear ****** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint, we inform you ******* isn't part of our services, so there's no further assistance we can provide for this case. We advise you to keep trying to address this matter with ******* directly, as they aren't related to us. 

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 04/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello.. Microsoft xbox has zero customer service can't be reached by phone can't be reached by email after jumping thru hoops got a call back from a representative who could not help the situation and quickly hung on me.. there response was we can't tell me the problem and they also can't fix it

      Business Response

      Date: 04/25/2025

      Dear J ********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

      Sincerely,                                                                                           

      Microsoft Corporation

      Customer Answer

      Date: 04/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      J ********

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am completely locked out of my primary *********** business email account *********************************** Microsofts recovery system only sends a code to that same account, making recovery impossible.Their support site returns a black screen error (An unexpected error occured), and the provided escalation email ************************************************** is invalid.This account is tied to my LLC, ********** Creations, and is critical for communication with clients, financial institutions, and government services.I have submitted multiple formal requests and posted in Microsofts community forums. No support agent has responded. I am requesting urgent human support to recover my account or initiate secure identity verification.Failure to respond has put my business and legal correspondence at risk and disrupted operations.Supporting documentation has been uploaded, and a copy of the formal escalation letter is attached.

      Business Response

      Date: 04/19/2025

      Dear ***** ******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. 

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 04/19/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Microsoft account was hacked. This has caused many problems with fraudulent email activity, but the biggest problem has been my XBox live account that I had spent a great deal of money purchasing games over the years. I am unable to login to this account and I have tried several times to call Microsoft customer service to resolve the issue. **************** is horrible. They hang up on me every time. I would like to have an actual conversation with a Microsoft representative to see if my account purchases and activity can be saved and moved to a new account.

      Business Response

      Date: 04/17/2025

      Dear **** Schoenelt,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
      Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cannot log into *********** so product is unusable. Suggestions and verifications for mobile access are unworkable. Have been held hostage by bad technology and need a workable solution to activate email product and make it ******. Have input much personal data so my identity has been hacked by Microsoft

      Business Response

      Date: 04/17/2025

      Dear ******* *****

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
      Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To the Better Business Bureau,I am filing a claim against Microsoft for failing to issue a refund of $2185.99 for my returned Surface Laptop Copilot+ PC (Order #**********, Case #**********). I initiated the return on March 19, 2025, and delivered the item to *** on March 20 (Tracking #1ZW8597X9003455435). *** confirmed via GPS coordinates that the package reached Microsofts return address (************************************) on March 27 at 9:40 A.M. However, it was later sent to **********, **, on March 31, indicating possible negligence at Microsofts warehouse. *** suggested Microsoft might have erroneously returned it to them. Microsoft support agent **** acknowledged the mishandling, writing: ***...confirmed that it was misrouted to their facility in ****. The package is scheduled...to ******* on April 7, 2025. ***...accidentally delivered the returned package to the wrong destination...*** will now ship...to *******. The tracking number...has been updated to indicate...Merchandise is missing. Despite extensive communication, Microsoft refuses to issue my refund, suggesting instead that I dispute the charge with my payment institution. I seek BBB intervention for resolution.Thank you,**** ******

      Business Response

      Date: 04/19/2025

      Dear **** ******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ********* had been working with you on this issue. Upon checking, I was able to confirm this case was closed as our agent confirmed the refund has been provided due after work with *** they assume the fault and confirmed that this package was damaged in transit. 

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely,

      Microsoft Corporation

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