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Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft

      3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

    • Microsoft Corporation

      175 W 2700 S Salt Lake Cty, UT 84115-3022

    • Microsoft

      PO Box 20584 Lehigh Valley, PA 18002-0584

    • Microsoft

      8505 Park Meadows Center Dr Ste 2095 Lone Tree, CO 80124-5111

    Customer Complaints Summary

    • 5,381 total complaints in the last 3 years.
    • 2,151 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number: ********** Service request number: ********** I tried to cancel my preorder which was denied , I figured it was an accident so I submitted to get a refund again for an item named 2k23 which continuously shuts off and does not work and constantly shuts my system off. I have purchased thousands of dollars from Xbox as I have numerous gaming systems as well as my kids. I am highly upset regarding this matter due to the loyalty I have shown this company for over a decade. I always receive a generic message stating limited amount of refunds per year but how is that possible when my refunds are always being denied and preorders are not refunds. I spoke to numerous customer service reps who stated they definitely agree with me but they could not do anything about it. I am considering going to my wifes aunt who happens to be the attorney general in my state if we cant get something as small as a refund taken care of.

      Business Response

      Date: 09/22/2022

      Hi *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your refund request.

      We have reviewed your case further and we proceeded to refund you the order **********  from the account ********************

      Generally, refunds will be received within 72 hours, but may take up to 30 days depending on your financial institution's individual policies.

      For future assistance please visit Microsoft.com

      Sincerely, 
      Microsoft Corporation.

      Customer Answer

      Date: 09/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The free upgrade from Windows 10 to Windows 11 happened about one year ago. The taskbar was frozen on the bottom of the screen. This had been disruptive to my games because the game controls are located there. I submitted a ticket one year ago. There was a response from the developer team that they "got it." They obviously did not "got it" because the task bar is still frozen on the bottom of the screen. This has been an annoyance, but my latest complaint is their false advertising claim that Windows 11 is "made for gamers." They need to stop that lie.

      Business Response

      Date: 09/20/2022

      Dear ***********************,


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is SR ************************ will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 09/25/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Xbox elite series 2 controller and it's been defective right out of the box. I couldn't return it to amazon past thirty days and the warranty offered from microsoft wasnt a full year. They sent a known defective item out to tens of thousands of gamers, the controllers all have known face button issues where they are unresponsive when pressed. This makes the controller worthless and it's straight out of the box like this all over the internet people are complaining about this $200 controller being broken out of the box.

      Business Response

      Date: 09/23/2022

      Dear *******************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox elite controller. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008140132.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:09/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2022 my son who is 12 years old got scammed by another Xbox user. We called ******************** support in June and started a case number **********. I was assured that it could take 5 to 7 business days for them to recover my sons account. I have called a number of times, Ive been hung up on by numerous agents, I've been told I would be called back and never called back by numerous agents and supervisors. it is now over 90 days later and they still say they are working on it. All the while this hacker is using my sons account, using my credit card that is on file for a gold membership, and hes able to play for free with my membership because they have not recovered my sons account. Everyone I talk to says that it should not have taken 90 days for them to resolve this issue and they don't understand what's going on.but then say sorry for the inconvenience but. We can it do anything we are still working on it. Every time I ask for a supervisor they either tell me that there's not one available, one will call me back and then they never do or. they tell me they cant get a supervisor over and over until they finally hang up. I have asked for a supervisors help and managers help. *** even emailed the *** and the vice president of Microsoft with this issue and I have heard no response. The fact that Microsoft is allowing this hacker for over 90 days to have access to my account is ridiculous! I want a resolution to this in the next five business days. Theres no reason that it should be taking over 90 days for this. I have even asked for someone to go to upper management and get somebody to talk with whoever needs to be involved to get this issue resolved and I cant seem to get anyone to help me. The only thing I keep getting is Im sorry were working on it I'm sorry we're working on it! At this point that is not an acceptable answer! My goal is to get my son's Xbox account recovered as soon as possible management needs to take responsibility for this case

      Business Response

      Date: 09/22/2022

      Hello *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your sons account take overissue. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7008107697

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:09/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my name is *********** have a complaint against the microsoft corporation. I have a recurring charge from them in my bank account. I looked on my microsoft account and it shows no subscriptions to renew. I contacted them to see if they could find where the charge was coming from. The two times I was able to speak to someone the essential just hung up on me. I don't know if this is a scam or if Microsoft is scamming me and others. I did recently before these phone calls, have my credit card replaced to start over fresh with a new number. The bank wants to issue me a new credit card number but I don't see how this will help because this charge happened on a new credit card number already. I do have the second phone call recorded. If you could please help me figure this out I would appreciate it.Thank You ****

      Business Response

      Date: 09/22/2022

      Dear *****************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is ********** .

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:09/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i cancelled a 30 day trial several months ago and i am still being charged. i have disputed the charge for the past several months but still am being charged. i can not get in contact with an actual person. would like for someone to contact me.

      Business Response

      Date: 09/22/2022

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is7008108714 .

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:09/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a subscription to MS ****** 365 on Aug. 11, 2011. Cannot access it or use it. Microsoft only offers ONLINE automated "help" - not even a chat line -- and their online help has no resolution for my problem. They have deducted monthly payments of $6.99 from my bank account for this service. I have no service, period. They do not have, at least I have been unable to find by online search, ANY phone number except one which sends me BACK TO THEIR USELESS ONLINE help tool. On their website, it says I can be connected to a Microsoft Customer Advocate -- but there is no discernable mechanism, button or link, phone number, nor any other means to do so. Your help appreciated. I love their software -- but their customer service stinks, at least online.

      Business Response

      Date: 09/23/2022

      Dear *******************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Office subscription. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008139938 .

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:09/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been calling for two weeks about a few charges on my card the Microsoft assistant hang the phone up on me as I'm talking to them the charges are for a membership that was charge to my card twice for ***** and other one is for **** and it's for xbox x/s series I can't use it for my xbox I block Microsoft from trying to take money off my card again but they refuse to pay the money they took back there customer service is terrible and they are very rude can you help me

      Business Response

      Date: 09/21/2022


      Hi *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau,regarding the Xbox games and refund request.

      A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a resolution.

      Your new case number is 7008068793

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 26, 2022, I sent in my Surface Pro 7 to have the screen fixed. I sent the device with the magnetic keyboard to Microsoft. The device was returned to me about 2 weeks later. It was repaired but the magnetic keyboard was not returned. However, in the box was a letter that stated that the keyboard would be returned in a separate package. On July 26, 2022, I called Microsoft inquiring about my keyboard. A case was opened (Case #:1042018950). The gentleman I spoke to said that he would have the ****************** find and return my case and that I would get an email confirming. I never received my case nor an email.I received an email on August 25, 2022 asking for proof of purchase and I responded back the same day with a picture of my purchase receipt from Best Buy.---------------------------------------------------------------------------------------******** (Microsoft)Thursday, August 25, 2022 9:19 PM GMT Hello ****!I hope you are doing fine when you receive this email.Unfortunately we have not received any updates in regards of your type cover . By any chance do you have the proof of purchase of your device or the type cover? So we can find it and provide you with an outcome on the upcoming days. You can share it in an attached email by replying this one.Regards,******************** -------------------------------------------------------------------------------------I still have not heard anything from Microsoft. I called back on September 6, *************************************************************************************************************************** an email about my case. I never received an email. This is the reference number she gave me. Microsoft ref# ********** I called back again today, September 14, ******************************************************************************************************************* back tomorrow when he gets more information. This is ridiculous! I just want the case for my laptop!!

      Business Response

      Date: 09/19/2022

      Dear *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7007996617.


      We will monitor your support case through resolution.



      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 09/29/2022

      I would like this complaint to remain open until a resolution is reached. This is the only response from the business which I did not believe required a response.

      Business Response

      Date: 10/05/2022

      Dear *********************


      Thank you for your response. After reviewing your complaint and recent service request # ********** we see that a refund has been provided for the Type cover.

      Generally, refunds will be received back into your account within 72 hours, however, could take up to 30 days depending on your financial institution's individual policies.

      We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.


      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 10/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an email on September 14th, 2022 regarding a 1-year subscription for Microsoft Defender program.Total $399.99 Disc. ***** Total $349.99 Customer ID# ******** Invoice ID# MS-*********** ****** ************** I have never requested a subscription for such a program.

      Business Response

      Date: 09/21/2022


      Hi *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau,regarding the Microsoft Defender program concern. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008066333

      Sincerely, 
      Microsoft Corporation.

      Customer Answer

      Date: 09/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      ************************ E Bileta

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