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Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft

      1 Lone Tree Rd S Fargo, ND 58104-3911

    • Microsoft Inc

      1065 La Avenida St Mountain View, CA 94043-1421

    • Zune

      417 Union Pacific Blvd Laredo, TX 78045-9428

    • Microsoft

      3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

    Customer Complaints Summary

    • 5,352 total complaints in the last 3 years.
    • 2,130 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/1/22 was promised free credit of $500 in advertisment credit if i spent $100 in advertising, was never given the free $500 credit in return for spending $100

      Business Response

      Date: 08/25/2022

      Dear *******************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Billing issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7007132261.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************* Packard, and Microsoft have engaged in anti competitive behaviour to solidify oligarchic conditions in association with local law enforcement, community, and family in the restriction of access to digital rights for the purposes of criminal disenfranchisement and professional dissolution. Such occurred in the restriction of computing technology services after restarting a computer in cooperation with the Irish pharmaceutical company industry towards that of chemical pacification and the seizure of intellectual property. Such was conducted as a result of taking a computer out of airplane mode and trying to access online services.

      Business Response

      Date: 08/23/2022

      Dear *********************,


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your complaint. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide more details about what your request is.


      If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  


      If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.


      Sincerely,


      Microsoft Corporation

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Xbox Series S console won't boot after I got it back from warranty repair. Error E106 000000FF ********. The Microsoft website won't allow me to start a service request. There is no phone number on the website to call for support.

      Business Response

      Date: 08/22/2022

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7007056337.

      We will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 08/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 15, 2022 I purchased a Microsoft Surface Pro from Microsoft's online store through a chat transaction (chat ID **********) with a Microsoft sales agent. Order #**********. The agent made an offer - if I purchased today they would provide a 10% credit back to my credit card once the device shipped out to me. I made the purchase, however, the credit never happened, despite the offer being made and saved in the chat log.I followed up on 5/24/22 via chat to get the promised credit. This agent said they could see the offer in the chat log, but could not process the credit, it would have to be done by the original agent. They said they put in a request to the original agent (who was off duty at the time) and that they will process the credit within ***** hours. I would get an update via email. However, neither the credit nor email follow-up happened.I followed up again on 6/13/22 via phone. After multiple holds "to talk to my manager" the agent told me the same story the previous chat agent told me - they could see the credit, but could not process it. It would need to be processed by the original chat agent who would follow-up with me the following day. This never happened.I followed up a third time on 6/21/22 via phone. I think it was on this call that I was given a case #**********. This agent told me the same thing - I needed to speak with the original agent, but that agent was in the chat group and he had no way of connecting me. He suggested that perhaps the original agent was referring to a $100 Microsoft credit promo that was running over the Summer. If so, I should see a $100 credit in my Microsoft account after 7/12/22. He said my only alternative was to keep trying the chat channel and asking for a supervisor. I waited until after 7/12/22 and unsurprisingly no credit was posted to my account (and has not as of 8/15/22). I am filing this complaint to have Microsoft honor the offer they made and provide a 10% credit to my credit card.

      Business Response

      Date: 08/23/2022

      Dear *******************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Cash Back issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7007076417.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 08/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and appreciate that the company has assigned a Sr. support specialist to address my concern. Once the specialist reaches out to me, I will work with them to resolve the issue. If we can agree on a resolution then I will consider the issue closed. However, closure of the issue depends on the follow-up support from their specialist. Thank you.


      Sincerely,

      *******************************

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent in my Xbox series S for repair on July 19, 2022. Received the product repaired. I forgot my password, and tried to reset it and I cannot speak to a live person at all. I had to call Microsoft in *** to speak to someone, and they were able to transfer me to a tech but I continue to get a run around. I have been trying for three weeks to reset my password and I cant get any help from Microsoft. I have four video game digitally on this device, and $100 in Xbox currency that I am going to lose, because I cannot speak to a real person to change my password. Never buying Microsoft products again, and will be ditching both Xbox series S and my Xbox one after this experience.

      Business Response

      Date: 08/22/2022

      Dear *********************,


      Thank you for contacting the Microsoft Corporation via the Better Business Bureau regarding your account recovery request. If you couldn't reset your password, this step assumes you've tried to reset your password, but your attempt wasn't successful.

      The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours.

      Improve your chances of successfully recovering your account by reading through the following guidelines first: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

      Please visit https://account.live.com/ACSR to provide the information necessary to confirm that you are your Microsoft account's rightful owner. You can submit the form up to two times per day.Please try to submit information not previously provided.

      If you have any questions or concerns, please feel free to contact Microsoft Customer Support.


      Sincerely,

      Microsoft Corporation


      Customer Answer

      Date: 08/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory. This is exactly what I got to lead to my complaint. If I could talk to a live person, and tell them the games I specifically had on my systems, and the back up emails I previously had, maybe they could resolve this.

      Sincerely,


    • Initial Complaint

      Date:08/15/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting an on-line chat with a technical professional to have my Microsoft Office license transferred to my Mac again, since I just updated my MacOS version to ******** 10.15.7. Apple informed me a chat with Microsoft would solve it. The website however, sends a customer to every other direction of self help imaginable ... without providing the one service requested (and stated available) ... chat with a professional. At the present time, I am without use of all Microsoft products and seek a link to a LIVE CHAT with a technical professional.

      Business Response

      Date: 08/23/2022

      Hello ***************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Office license issues. A senior member of our ******************** Team will start an investigation related to this matter and contact you directly. Your new Service request is 7007078005 

      Sincerely, 
      Microsoft Corporation.

      Customer Answer

      Date: 08/26/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Thank you for all your help.  You really make a difference.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      not providing warranty support

      Business Response

      Date: 08/23/2022

       

      Hello *********************

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your warranty issues.

      After reviewing your complaint, we found this is related to a Type cover and after reviewing your account we found that the order was already placed some days ago, did you receive the item and tracking number of the order in question?

      Date
      Aug 18, 2022 | 17:49:06
      Order Number
      da390619-f168-4631-a2d3-a9e85aa11342 |1265188557
      Partner
      OneStore
      ProductId
      8WFDWLW9M4NH
      SkuId
      29F0

      Please let us know.

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:08/15/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeking personal help from an employee to help me with the software. I have purchased Microsoft 365 multiple times in the last few months and it is not applying to my laptop. I am sure I have created the issue. At 64 1/2 years of age and self taught in the area of computers etc. .. I am sure I have created the problem. My issue is that Microsoft has my money. And Would accept more of my money but will not give me the personal support to clear up the issue. Their online forums and help information are confusing. I have emailed and left phone messages thru their help venues and not received anything back. I am at a lost of what to do next. Thanks, *********************** Ps. I know I will need a live person to help figure out my mess. I do not do well with the reading and applying their explanation.

      Business Response

      Date: 08/19/2022

      Dear ***********************,


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is SR ************************ will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 08/31/2022

      Until today, I do not believe I received another email regarding satisfaction on complaint.  I am completely satisfied and matter is resolved.

      Thanks

    • Initial Complaint

      Date:08/15/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no service or product with the Microsoft Store but since June they are continuing to bill my checking a account for $8.81 at last count 31 transactions for over 273 filler wiping out my balance I had my credit union issue me a new card but charges continue I tried to contact them you can only do by a chat confirm with the agent I have no services

      Business Response

      Date: 08/19/2022

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7006973855.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:08/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered tablet and keyboard on July 13 from Microsoft Store.Meant to be delivered in single package.Tablet arrived July 15 but keyboard wasnt inside.Reported this 4 times since on MS ********************** support line and each time told I woiuld hear back by email, and twice told keyboard would be shipped to me.Nothing at all ever happened. Not even acknowledging email.Finally given fake email address to send complaints to - it bounced.I have attached my failed attempt to write to Microsoft CEO Details of order, delivery and case tracking:Case: ********** Order: ********** ***** Tracking: ************ Thank you for any help you can give!*************************

      Business Response

      Date: 08/19/2022

      Dear *************************,


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your complaint. After reviewing your recent complaint and recent service request **********, we see that you were served with a replacement for the missing keyboard, tracking information(1Z5XR8660275835039) shows that the item was delivered on August 18,2022 at 2:09 P.M. at Front Door.

      Please let us know if you received the item or if you have any other concern regarding your complaint.


      Sincerely,

      Microsoft Corporation

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