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Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft

      6200 W Courtney Campbell Cswy Ste 480 Tampa, FL 33607-1496

    • Microsoft

      1 Lone Tree Rd S Fargo, ND 58104-3911

    • Zune

      417 Union Pacific Blvd Laredo, TX 78045-9428

    • Microsoft

      PO Box 22810 Salt Lake Cty, UT 84122-0810

    Customer Complaints Summary

    • 5,351 total complaints in the last 3 years.
    • 2,127 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As mentioned on BBB complaint #********, Microsoft is cancelling without any reason my service orders to have a device (in warranty) repaired or replaced.Someone from Microsoft (*****) contacted me under Service Request **********. She noticed that I was able to place BY MYSELF a service order (#**********) and that, being active, I should use print the shipping label and send the device.I replied on July 6th but has never received any response to my email (attached).I shipped the device and it was received on Microsoft last Thursday (July 14th). Today, for NO REASON ONCE AGAIN, I receive an email from Microsoft saying the service order was cancelled..... How come, why is Microsoft refusing to give me the warranty and is now holding my device??

      Business Response

      Date: 07/26/2022

      Dear ***********************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your device. After reviewing your complaint and recent service request SR ********** we see that our WDG Support Agent ***** A has been working with you on this issue. She is still working on your case so please wait for the final resolution of it.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2021 I contacted Microsoft to cancel subscriptions we did not want. I did not know what account they were in and Microsoft said they will put in a ticket and get the subscriptions cancelled. One of these were $9.99 a month and the other was being charged TWICE at $16.19 a month. A couple of months later I contacted again and was told they would submit the ticket and get it cancelled. A few more months go by and we are STILL being charged and DOUBLE charged for something they ensured would be cancelled and the problem resolved. We have even changed our cards FOUR times and they were STILL finding our card number and charging us. On the last contact they told me to contact my bank and have them fix it. My bank did chargeback investigation and it was past 60 days so they cannot help. It has been NINE months of being charged and DOUBLE charged with no resolution. I would like a refund of the many months of charges we did not authorize and all other charges to stop. That is $9.99 x 9 months and $16.19 x 9 months and another $16.19 x 9 months since it was a double charge.

      Business Response

      Date: 07/25/2022

       

      Hi *****************************,
      Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your billing issues and subscription cancellation.After further review of your account *************************,we found that there are a couple of chargebacks with **** x8344 these were for the moths of April and May,  by which we suggest you contact your local bank if needed. Based on the purchase of this year, we have decided to make a One Time Exception and refunded you January, February and March.

      Mar 2, 2022 | 1:14:21
      Order Number
      2f14064a-b5a6-41ec-9b39-92eddd574cbf |2f14064a-b5a6-41ec-9b39-92eddd574cbf

      Feb 2, 2022 | 1:35:42
      Order Number
      f66d3d71-51c5-475b-ada5-9ae9822f3ea1 |f66d3d71-51c5-475b-ada5-9ae9822f3ea1

      Jan 2, 2022 | 3:15:15
      Order Number
      9cb7b676-2f17-41b8-b1a1-7d34df05a5eb |9cb7b676-2f17-41b8-b1a1-7d34df05a5eb

      The auto renew is now off.

      As to earlier purchases not refunds will be provided due to the long time that went through  to submit any claim about it.
      Generally, refunds will be received within 72 hours, but may take up to 30 days depending on your financial institution's individual policies.
      We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.

      Sincerely, 
      Microsoft Corporation 

      Customer Answer

      Date: 07/25/2022

       
      Complaint: 17583452

      I am rejecting this response because:

      Sincerely,

      *****************************

      Ive spoken to the bank with no resolution like Microsoft has suggested. This resolution attempt is insulting. 

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/18 I called about unauthorized charges to my account. I am being charged twice a month which has caused my business checking account to go into a negative status. After my second call because the first agent put me on hold without asking then hung up on me I called back and asked to speak to a supervisor. She said she could not find the second charges to my account for $8.93 even though I told them I have a receipt to my email with a invoice number she refused to help. **** would not take any other information to find the charge she also REFUSED to let me speak to anyone else so I ultimately hung up. I choose this company for my business needs and so far the experience has been extremely unprofessional. After I call my bank to dispute ALL charges with your company I more than likely will be cancelling my account. Your company is extremely unprofessional and so far a huge rip off. I never authorized you take charge my account twice a month and you obviously do not care about your customers. Also it would be nice to speak to someone that speak ENGLISH and not someone from overseas that can barely understand me and I BARELY understand them!

      Business Response

      Date: 07/26/2022

      Dear *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7006293827.

      We will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft billed me for a transaction that I did not authorize on July 3 for $119.99. The description only states that it is a one year service with no other information. The charge went through my PayPal account, but PayPal states that I must contact Microsoft. Upon calling Microsoft, I was told that I would need to look online for this information. Upon looking online, Microsoft states that there are no purchases for the past three months. Looking under subscriptions also gives no information. It would be helpful if Microsoft would be more descriptive on its invoices. I am asking for a refund of this unauthorized charge.

      Business Response

      Date: 07/26/2022

      Dear *********************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7006300028.

      Sincerely,

      Microsoft Corporation

    Microsoft is NOT a BBB Accredited Business.

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