Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,357 total complaints in the last 3 years.
2,132 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My controller was lost by USP and Microsoft said they would send me a free one but they lied and never sent it and they where looking into the lost one but 3 days and no contact form them
Business Response
Date: 06/26/2025
Dear Michael Peadick Iii,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern. After reviewing your complaint and recent service request 7077795803, we note that our Tier 3 advocate, Anirudh, is assisting you with this matter. Please continue to work with our agent, as they are helping you with updates on your replacement order. If you have additional questions, please email [email protected] with Service Request #7077795803, and Anirudh will respond to you.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23482837, and find that this resolution is satisfactory to me.

Sincerely,

Michael Peadick Iii
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has no customer support to recover accounts outside of ai assisted forms that result in a loop of repeating steps. The phone line tells you to use the ai interface on the website that puts you back into a loop of repeating steps. I have no access to the content Ive paid for and no way to contact support to file my claim.
Business Response
Date: 07/03/2025
Dear ****** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080458853.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has responded with a generic, dismissive message that completely ignores the substance of my issue. They directed me to a support website and stated there are no service outages, which is completely irrelevant.Let me be clear:I purchased Rock Band digital content and DLC through the Xbox Store.The franchise has been abandoned by its developer (Harmonix, now owned by **********).All required instruments are discontinued and no longer available at a fair or reasonable price, rendering the content I purchased unusable.Microsoft continues to host and profit from this legacy content, despite knowing that it requires discontinued hardware and cannot be used by most customers.I am not asking for support with a technical issue or service outage. I am asking for consumer protection for paid digital goods that are now functionally useless through no fault of the customer.On top of that, ********************* customer support has been completely unhelpful. I have been unable to speak with a real human being about this issue only routed through automated responses and unhelpful AI-generated messages. There is no clear escalation path, no accountability, and no way to resolve this through normal channels.I am requesting either:A full or partial refund An Xbox account credit Or a formal resolution acknowledging this issue and the loss of value tied to unsupported third-party hardware If this is not resolved appropriately, I will escalate the matter to the *** and my state attorney general, as this represents a broader issue of accountability for digital content sold through a platform that fails to protect or compensate its customers when that content becomes inaccessible.
Business Response
Date: 07/02/2025
Dear Raj Shankar,
Thank
you for contacting Microsoft Corporation via the Better Business Bureau
regarding your grievance. We have contacted a senior member of our Accounts and
Billing Team to investigate this matter and work with you directly toward a
resolution. Your new case number is 7080346787.
We
will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23481891, and find that this resolution is satisfactory to me.

Sincerely,

Raj Shankar
Initial Complaint
Date:06/17/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm having trouble with contacting a Microsoft representative. I lost access to my Microsoft account that I've had for over a decade and it's very important to me that I get it back, I would like to be able to speak with a Microsoft representative to resolve the issue please. They can get back to me with the given email and phone number. Thank you for your time
Business Response
Date: 07/03/2025
Dear Christopher
Schliewe,
Thank
you for contacting Microsoft Corporation via the Better Business Bureau
regarding your grievance. We have contacted a new senior member of our Accounts
and Billing Team to investigate this matter and work with you directly toward a
resolution. Your new case number is 7080458494.
We
will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23481645, and find that this resolution is satisfactory to me.

Sincerely,

Christopher Schliewe
Initial Complaint
Date:06/17/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/30, I placed an order for a Microsoft Surface Laptop for $2,380.24. Originally, the order had an estimated delivery date of 8/12. However, on 6/10, I received an email from Microsoft that stated that the laptop would actually be delivered on 6/13. On the 6/13, I checked the order status to get an idea of a delivery window, but when I went to the "My Orders" page it said that the order had been cancelled. I did not receive any notification of this and the only communication I had received from Microsoft (other than the confirmation of the original order) was the earlier delivery date email. I called Microsoft support and was informed that they had contacted my bank to approve the transaction and did not receive a response so they cancelled the order. However, when they emailed me with the case number/info, they said that it was cancelled due to a "lack of stock" (which is frustrating given that it was available on their website when I ordered it and they told me it would be delivered sooner than expected). I also contacted my bank and they were not aware of any authorization request.I finally received the actual notification that my order was cancelled today (6/17), where "stock unavailability" was cited as the reason. They also mentioned that they "dont have any future stock planned for this item," which again is frustrating since it has been listed as available on their website. Additionally, they gave me $50 in store credit as compensation. This is another point of frustration as I decided to place another order for a Microsoft Surface Laptop again (same model just a different spec) this morning. I was credited the store credit exactly 7 hours and 15 minutes after making the second purchase, meaning that that store credit is essentially useless (and frankly seems timed to avoid having it be applied to my new order). Lastly, when I checked with my bank about this current order, they also had no approval requests.
Business Response
Date: 06/24/2025
Dear ****** ***,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Please continue cooperating with our agent so we can reach a resolution.

We will monitor your support case through resolution.

If you have any further questions or concerns about this matter, please email ******************************************* and include Service Request #**********. ****** will follow up with you. For future support, please visit **********************************.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/24/2025

Complaint: 23481617

I am rejecting this response because:
While you noted that you have a customer service *** working on my case, I have received 0 communication from Microsoft support. I spent most of Thursday 6/19 calling Microsoft support over and over again because I was hung up on by multiple ***resentatives, once after one supposedly went to look for a supervisor for an hour. I was told that a supervisor was not in and that I would be contacted by one ****. I received no such communication and when I reached out again on Friday 6/20, I was told that I would be called by a supervisor within hours (which also did not happen). Since then, there has been no communication. I do not have hours and days to waste on trying to get a hold of a supervisor or get any help on this issue. This has been extremely disruptive and frustrating, and I am owed actual communication and significant compensation. Please actually communicate with me if you want this to be resolved.
Sincerely,

****** ***
Business Response
Date: 07/08/2025
Dear ****** ***,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern. After reviewing your complaint and recent service request **********, we note that our Tier 3 advocate, ******, has been assisting you with this matter. Upon review, we can confirm that the case was closed after our agent explained that the Surface Laptop with Copilot+ PC order was canceled due to stock unavailability, and no future restock is planned. ****** notified you via email about the cancellation and the offer for $50 credit to your Microsoft Account Balance for future purchases.

If you need any additional assistance, please reply to the most recent email from ******. Based on the information provided, we will be closing this complaint as no further action can be taken regarding this case.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 22, 2025, I ordered a refurbished ** ******* from ************************. When initially setting the device up, I discovered it was defective. After several calls with support failed to resolve the issue, I was given the option to return the device and receive a replacement. The sales associate said in order to get the replacement immediately, they would have to charge me for the second device, but would refund the original device cost ($972 + tax) within 3-5 business days after it was returned. I returned the original device on May 27. It was received at the return processing facility in *******, **, on June 3. The tracking information, which is linked on ** and available separately via *** verify this. After I did not get a refund in the promised time, I called Microsoft again. After waiting on the phone and being hung up on once, I finally got to talk to an associate who said she was "escalating" my case. I was told I would receive a refund within 5-7 days. I did not receive the refund, so I called again to ** and again had to deal with their system hanging up on me multiple times. I asked the sales associate to connect me with a supervisor. She said she had just received an email saying they were still investigating and would have an answer on my case in 24 hours. I said that was unacceptable and asked to speak with her supervisor. She put me on hold. Then I was hung up on. I called back. Was placed on hold again. Hung up on again. The device has been returned and in Microsoft's possession for two weeks. Not returning my money at this point feels criminal.
Business Response
Date: 06/27/2025
Dear Kerry Manzo,

Thank you for contacting
Microsoft Corporation via the Better Business Bureau regarding your issue. We
understand your frustration about the current issue and want to make it right,
A senior member of our Customer Service and Support Team will investigate this
matter and contact you directly via email or phone call to work toward a
resolution. Your new case number is 7079889491.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23481470, and find that this resolution is satisfactory to me.

Sincerely,

Kerry Manzo
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 15JUN2025 I upgraded windows 10 to windows 11 and Microsoft would not active the windows so I am now stuck with windows with limited capabilites. **************** hung up several times and then lied and said they called me when they did not. and then refused to help me or elevate my trouble ticket to the next level. They want me to purchase another license worth 189 dollars. they have wasted my time, cost me money, and provided terrible customer service.
Business Response
Date: 06/26/2025
Dear Mark Parlin,

Thank you for contacting
Microsoft Corporation via the Better Business Bureau regarding your issue. We
understand your frustration about the current issue and want to make it right,
A senior member of our Customer Service and Support Team will investigate this
matter and contact you directly via email or phone call to work toward a
resolution. Your new case number is 7079793786.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/9/25 my identity was stolen. My previous phone # of ************ was taken over and my email accounts were hacked. They were able to gain access to my apple account and take over my email accounts. My email account of ************************ was attached to my phone and they were able to get in and change my password and cause serious financial fraud. I have attempted to recover my account with no luck. I have attached the email I received that I am unable to recover my account. I have also attached previous emails that I have sent on my phone before my email was taken over.
Business Response
Date: 06/26/2025

Dear Wendy Alfano,
Thank you for contacting Microsoft Corporation via the
Better Business Bureau regarding your account recovery request.

Please visit https://account.live.com/acsr?cs=1 to
provide information necessary to confirm you are the rightful owner of your
Microsoft Account. This is the only method to regain account access. You can
submit the form up to two times per day. Please try to submit information not
previously provided.

If you have already submitted the form previously, please provide us the
affected account and the contact email address used on the form.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/26/2025

Complaint: 23480194

I am rejecting this response because: After numerous attempts since I filed this complaint was able to recover my account.

Sincerely,

Wendy Alfano
Initial Complaint
Date:06/17/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I changed my subscription to a personal account on 12/4/24 for $69.99, a decrease of $30.00. Microsoft has now changed their personal account to include CoPilot increasing the price back to $99,99. I dont want CoPilot but cannot change to now offered personal classic until June 2026. I want the change now. I changed in good faith and they changed their offering without any notification or option to change subscription. $30.00
Business Response
Date: 06/26/2025
Dear ******* A *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is ********** .

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/30/2025

Complaint: 23471376

I am rejecting this response because they are unable to change my subscription without canceling my current account and waiting until June 2026. I have an email with their response and my reply to that but I dont know how to attach it here.
please advise.

Sincerely,

******* A *******
Customer Answer
Date: 07/10/2025
This complaint has not been resolved. Communication was received from another Microsoft employee who did offer to allow me to cancel my membership now and reorder the Classic version at $69.99 to begin immediately. I responded that I would like to move forward with my concern being that I would lose all spreadsheets by canceling. I was reassured that would not happen. I then asked how to move forward because the website states when canceling and reordering another version that the new version will go into effect when your subscription renews next year. My question was how do I move forward then and also get a refund for the difference in price. No response received. I give up
******* Hudgins
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft offers rewards for searches to redeem for gift cards. They often like to slow down the rate of earning of said rewards points. Well I have built up enough to redeem my choice of gift cards and just says that my account is suspended. Allowing me to continue building search points but not allowing to redeem. Says to contact customer support yet give no reason on suspension or how long and have not received a response back. They are very misleading about said program and seem to place road blocks along the way to stop multiplier streaks that help earn additional points. Lack of transparency on when you get suspended and lack of communication for a program that they themselves promote customers to use. They promote it but make it extremely hard to earn the rewards that they offer and now claim suspension with no explanation.
Business Response
Date: 06/26/2025
Dear Brady
Messer,
Thank
you for contacting Microsoft Corporation via the Better Business Bureau
regarding your grievance. We have contacted a new senior member of our Accounts
and Billing Team to investigate this matter and work with you directly toward a
resolution. Your new case number is 7079803002.
We
will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23479437, and find that this resolution is satisfactory to me.

Sincerely,

Brady Messer

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Microsoft is NOT a BBB Accredited Business.