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Business Profile

Wholesale Video Games

Nintendo of America Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nintendo of America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 207 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the Nintendo switch on March 17th 2022; bought and sd card and mortal combat game was able to play the game one time before it stop recognizing the ads card. I bought a different sd card and it didnt recognize that neither. Contacted Nintendo they sent a mailing label via email. They contacted me 2 days later trying to charge me to fix my switch claiming that it has a small scratch on the screen preventing the sd card from working which doesnt make sense because a small scratch has nothing to do with they system no recognizing the sd card also I took a picture of it prior to them boxing it a *** and there was no scratches before I sent it in!!! So I called customer service they were rude about it and told me that Im order for them to correct the sd card not reading they have to repair my scratch on the screen because thats their policy to make the game like new which is a bunch of bullshit! I asked to speak to hire management and was told there is no hire management! The supervisor that allegedly was on the phone told me hes the highest boss which is ******** as well because he has a supervisor title hes not the owner nor the ceo. I called the corporate number and spoke to a guy who told me he would look into it and call me back this was just this past Thursday he never called back and he even agreed that they lied to me and also a scratch has nothing to do with the sd not reading and also its not their policy to try and ******* customers out off extra money like the supervisor who claims to be the head person in charge of the Nintendo corporation. I tried calling corporate number this morning cant get ahold of nobody meanwhile my game is damaged by whoever at Nintendo got it and the initial problem is still not fixed!! I enclosed a picture of my game sitting on the *** package weigher before shipment and watched them bag it up nothing was wrong with it before Nintendo damaged it!!!!

      Business Response

      Date: 07/18/2022

      We spoke with Arisia on 7/18/22, discussed the issue, and resolved the dispute. We now consider this matter closed. Should they have additional questions or concerns, they are welcome to reach out to Nintendo of America's **************** Dept. 

      Customer Answer

      Date: 07/18/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Arisia ******

    Nintendo of America Inc is NOT a BBB Accredited Business.

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