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Business Profile

Wholesale Video Games

Nintendo of America Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nintendo of America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 207 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Nintendo switch won't connect to my internet anymore because nintendo thought it would be a good idea to only having an option to connect to 2gh internet and not 5gh even though 5gh is very common especially nowadays. So now the switch i own is obsolete and the console isn't even that old. There is no way this can be okay or ethical. Nintendo made other models that do support it and they did it this way on purpose so I have to get another one or just be stuck with a switch I paid full price as if it just came out yesterday only for it not to work. I think to make things right is if they allow me to send the switch back to nintendo for the newer model in return for free.

      Business Response

      Date: 07/06/2025

      Hello,


      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.


      Regards,


      Nintendo of America Inc.

      Customer Answer

      Date: 07/06/2025

       
      Complaint: 23560621

      I am rejecting this response because:

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I was playing my Nintendo then I wanted to play against other people on my favorite video game so I bought Nintendo switch online then about 5 days after I got banned and when I ****** of the error code and called support and said I got banned for frayed even thought I never committed fraud

      Business Response

      Date: 06/27/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo
      experience. For help with our products and services please visit our support
      site: http://support.nintendo.com. If you have any
      additional questions, please call Nintendo's Consumer Service Department
      directly at 1-800-255-3700 or 425-970-9648 for SMS. Representatives are
      available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days
      a week.

      Regards,

      Nintendo
      of America Inc.

    • Initial Complaint

      Date:06/21/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scalpers are buying switch 2 no problem. And Nintendo does not care . I was told by Nintendo on the chat to go buy from resellers after explaining to them that resellers are jacking up price ripping people off . Selling fake product . But no Nintendo only cares about $$ and not game play. I been tirelessly trying to get one and cant bc of this issue in store or online. Also i was told that i didnt have online so i wasnt approved for invite at Nintendo for switch 2 . Now i have it and still cant get one! This is crazy lets let people scalp and not play. Who cares about people like me who want to play the game !!! Its crazy Nintendo couldnt help and again told me to go to scalper

      Business Response

      Date: 06/21/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 06/21/2025

       
      Complaint: 23501564

      I am rejecting this response because:
      Ive obviously already reached out to support in regards to this matter and was told to buy from scalpers . I have online and i dont understand why i cant get a switch and why this is being made so difficult 

      . Yet scalpers can be 100 at a time . Makes no sense 


      Sincerely,

      Victoria G

    • Initial Complaint

      Date:06/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My games have been regularly crashing since the update, making Nintendo's part of the agreement broken. Its an entertainment system and i have spent lots of money on the system itself and the games including one purchased just before the half baked update. If a game crashes *************************************************************************************** the game than i have not gotten what i paid for. I require an apology and a refund or credit in the amount of the value of the game, skyrim( i will not be returning the game i will be keeping it). I am willing to be forgiving and will accept half the value of the game but i believe the full value will help drive home the ****** and encourage you to do the right thing. If not i will be bringing the evidence before my bank and performing a back charge, this will not be in breach of my agreement as nintendo has breached the agreement first by knee-capping the product i paid for and have not fully received it as its unplayable.

      Business Response

      Date: 06/20/2025

      Hello, 

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: http://support.nintendo.com If you have any additional questions, please call Nintendo's Consumer Service Department directly at 1-800-255-3700 or 425-970-9648 for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week. 

      Regards,  

      Nintendo of America Inc. 

    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 5th, 2025 I purchased and received a Nintendo Switch 2 system for $525.45. As of June 16th, 2025 I received an error stating that my system was no-longer able to access Nintendo online services. After speaking with Nintendo customer support, I was informed that my console has been permanently banned from Nintendo online services due to a breach of their community guidelines, specifically on account of "potentially modifying the system or use of pirated software". Despite being able to prove that none of the claims were true, I was told there was nothing they could do, and that the ban was not reversible. My system has been erroneously banned, and I request a replacement for the system or a refund of the $525.45. I have not breached the community guidelines, and unless they can prove beyond a shadow of a doubt otherwise, I would like to be compensated for my purchase.

      Business Response

      Date: 06/17/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 06/17/2025

       
      Complaint: 23480862

      I am rejecting this response because:

      After having contacted support through every available method about this issue already, I was told that this issue was somehow my fault and that there's nothing that can be done. This is false on both counts. I have not committed any action that would cause this issue on my end, and can only assume that my system was falsely flagged and banned. As for what can be done, I request a replacement console as compensation for the wrongful termination of online services on the system I possess.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to recover my Nintendo account for years after it was nearly hacked by someone in ******. Despite being the rightful owner, having access to the account on my ********************** Switch console, and providing multiple forms of identification (username, serial number, etc.), ********************** has repeatedly refused to return access unless I provide payment card information.The issue is that the card on file belonged to my father. That account was closed years ago when we moved, and he refuses to give me the old card info. Ive explained this to Nintendo Support multiple times and was told each time that my case was sent to the back office but Ive never heard back.I am not a hacker. Im the original user. Ive provided everything else theyve asked for I even still have the email that is linked to the account, which should be easy to verify me that way. The companys rules are too rigid and old school.Its unacceptable that a legitimate user is being locked out due to a policy Nintendo refuses to adapt for real cases. Ive waited long enough and Im asking that my case be escalated to a real human who can help possibly Executive Relations. I dont want compensation. I just want my account back.Please help resolve this. Im exhausted from trying to do things the right way.

      Business Response

      Date: 06/17/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 06/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. I would like to note that it took multiple attempts over a long period of time, and only after filing a Better Business Bureau complaint did I receive proper help. Thank you to the representative, but I hope Nintendo improves their cyber security, customer support and account recovery process going forward. 

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:06/16/2025

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently found out that my Nintendo account was suspended due to a charge with a card that wasnt mine. My nephew used his mothers card and left it on my profile. When I went to go purchase something, i did not realize the card on file wasnt mine. I contacted nintedo and let them know about the mistake. they did not give me any other option besides one that I have no control over. I was told to purchase gift cards and pay for a product. I payed $85 and purchased the gift cards and wasnt able to purchase any product. I recently payed almost $500 for a nintendo switch 2 only to have his new product on the game. Now I have spent 585$ and Nintendo has lied to me regarding purchasing additional funds.

      Business Response

      Date: 06/16/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: http://support.nintendo.com If you have any additional questions, please call Nintendo's Consumer Service Department directly at 1-800-255-3700 or 425-970-9648 for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

      Customer Answer

      Date: 06/17/2025

       

      Complaint: 23475407



      I am rejecting this response because: I have already contact the customer service department for account using email [email protected]. I was even sent to a supervisor by the name of Bella who was extremely rude and was not helpful. I need another option to reach nintendo and get a resolution. 



      Sincerely,



      Luis Pulido

    • Initial Complaint

      Date:06/14/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the Nintendo Switch 2 launch, Nintendo set up an invite system to be able to purchase a system from their online store. In order to qualify for an invitation, you needed to meet certain metrics in terms of Nintendo Switch Online subscription time and play time. I greatly exceeded both, on top of signing up for the invitation incredibly early, but have not received my invitation yet. I spoke with customer service representatives, who were less than helpful.I'm looking for Nintendo to give me my invitation to purchase.

      Business Response

      Date: 06/14/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 06/18/2025

       
      Complaint: 23468738

      I am rejecting this response because:

      I have already attempted to resolve this issue twice with customer service, but to no avail. **************** also confirmed my suspicion that the registration and invitation system is a lottery rather than an actual first-come-first-serve system that Nintendo is billing it as. I would have pursued other options if I knew that were the case when I registered.

      I'll only accept either the delivery of the invitation to purchase or the bundle I wish to purchase as a resolution.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My childs parental lock is stuck on his Nintendo lite. I have contacted Nintendo. I have followed all steps. Their tech page is down and nothing you do in the app or lite allows you to reset it. Account login ***************** Child account Will-I-Am.

      Business Response

      Date: 06/14/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: http://support.nintendo.com. If you have any additional questions, please call Nintendo's Consumer Service Department directly at 1-800-255-3700 or 425-970-9648 for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 06/14/2025

       

      Complaint: 23467296



      I am rejecting this response because I tried these steps and they did not work. Please take off parental control.




      Sincerely,



      Victoria Lapoe

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased four of the Nintendo switch two consoles and have been given nothing but misinformation and finally come to the realization that Nintendo changed their software policy. Before we could play games on different systems by saying into the same account very easily depending on what TV now its become such a painful process.Ive had to wipe the two Origional consoles and will be returning most of the new switch two consoles probably all three or four. This is beyond frustrating how bad the Nintendo ecosystem has become locked down. Id love to speak with someone higher up in the company. We are at the point where I cannot recommend or wont buy from Nintendo again as this move was very greedy and will be letting others know as it really should have been more publicly stated and not right at a launch. Very bad

      Business Response

      Date: 06/13/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo
      experience. For help with our products and services please visit our support
      site: http://support.nintendo.com. If you have any
      additional questions, please call Nintendo's Consumer Service Department
      directly at 1-800-255-3700 or 425-970-9648 for SMS. Representatives are
      available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days
      a week.

      Regards,

      Nintendo
      of America Inc.

      Customer Answer

      Date: 06/13/2025

       

      Complaint: 23462422



      I am rejecting this response because: I have already called your support and asked the questions.  Your company can't even be bothered to call a customer back?  I returned 2 systems yesterday to Target, listed 2 for sale on Facebook marketplace.  Am I best suited to just go ahead and return the other two now and leave Nintendo?  I was hopeful your company would be more involved and reach out by phone to speak.  I don't feel that is asking too much.  And if it is, then this is defiantly time to return these remaining systems and let others know online and otherwise that this is how Nintendo treats their customers.  Incredibly disappointing.... 



      Sincerely,



      Barrett Falter

    Nintendo of America Inc is NOT a BBB Accredited Business.

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