Complaints

This profile includes complaints for Navia Benefit Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Navia Benefit Solutions has 6 locations, listed below.

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  Navia Benefit Solutions

  600 Naches Ave SW Renton, WA 98057

  
• 

  BusinessPlans, Inc. A Division of Navia

  101 Tyler Way Moraine, OH 45439

  
• 

  Navia Benefit Solutions

  6363 College Boulevard Ste. 120 Overland Park, KS 66211

  
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  Navia Benefit Solutions, Inc

  4925 Greenville Ave STE 1300 Dallas, TX 75206

  
• 

  Navia Benefit Solutions, Inc.

  612 S Park St Kalamazoo, MI 49007

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Navia Benefits Solutions received 3 months' worth of COBRA payments totaling $2,200.92 to provide COBRA healthcare coverage for the months of March, April and May 2023. Regence, the insurer, has stated that they did not receive the funds and therefore, has provided no coverage for that time period. As a result, I have been required to pay out of pocket for health services which should have been covered. I contacted Navia when I became aware of the issue back in July 2024 when a provider let me know they weren't getting paid. Since that time, I have spent many hours emailing, calling and trying to get someone at Navia to resolve this issue. They have responded with "we're working on it" and then don't call me back. For a period of time they would give me weekly updates that basically said they were waiting for this or that etc. So they have essentially stalled me for almost a year and a half. The last communication I had with Navia was in March 2025 with ********* *******, who acknowledged that 1) they had gotten my payments, 2) that they were responsible for directly sending the payments to Regence, and 3) that Regence has repeatedly told them they were never received. He said at that time he would "try a couple more things" and get back to me and of course he never got back to me, which is why I am finally filing a complaint. My case number with Navia relating to this issue is *******.I would like a full refund of the 3 COBRA payments - $733.64 paid for March April and May 2023 totaling $2,200.92.

  

  Business Response

  Date: 05/05/2025

  Hello *****,

  We understand how frustrating it can be waiting to get something with your healthcare coverage resolved. It sounds like you've been trying to figure this out for a while now. I have forwarded your complaint to our management team, they will be reaching out to you directly to get this resolved. We appreciate your patience!

  Kindly,

  Navia Benefit Solutions

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 22, 2025 I dont have access to my funds in my flexible spending account because of *********************** incompetence. I have ****** returned to my *** card for healthcare. They placed the funds into a commuter benefit which I have no use for, thereby making my money inaccessible for medical expenses. I brought this issue to them weeks ago and I still dont have access to my funds

  

  Business Response

  Date: 04/14/2025

  Hello ******,

  We understand how frustrating it can be to not have access to your FSA funds. I have forwarded your complaint to our management team. They will reach out to you directly to work towards a resolution. 

  Sincerely,

  ***** **** - Navia Benefit Solutions

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 outstanding medical claims for December from treatments that were done in November and December. My insurance didnt finalize everything until January/end of January. I had $728 in benefits left to submit claims for in 2024. Navia rolled over my benefits for $500 as they deemed them a roll over instead of waiting until the cutoff date of March 31. When my dentist office went to swipe for payment for 2024, Navia told me that the card swipe needed to be swiped in 2025 for benefits in 2025, even with documentation PROVING the claims were from 2024. They are now stating I have to pay for everything out of pocket regardless of unused benefits and they will reimburse me, which is money that I do not have. However there are funds still in my 2024 account to pay for these claims. This is a scam and rip off.

  

  Business Response

  Date: 03/18/2025

  Hello ******,

  We understand how frustrating it can be not being able to use your FSA funds. I have forwarded your complaint to our management team - they will be reaching out to you directly to works towards a resolution. 

  Sincerely,

  Navia Benefit Solutions

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the glp-1 shot from hims. Navia website states I can use the funds that get pulled out of my checks each month for weight loss programs with a letter of necessity from my doctor. I ordered the shot on 1/19/25. They are trying to get me to repay the amount of the hims even though by there website it is a approved means of my funds for medical program or equipment. I have submitted two letters one from hims and one from my primary doctor. Along with the recite from hims . My documentation keeps getting denied I reached out to customer support who told me to get a specified wording on the letter from my doctor and I did. I submitted the new letter online and it came back insignificant documentation as well. I have again reached out to customer service and awaiting for a reply back.

  

  Business Response

  Date: 03/18/2025

  Hello ******,

  We're sorry to hear you've had such a problem getting your medication paid for. I have forwarded your complaint to our management team and they will be reaching out to you directly to work towards a resolution. 

  Kindly,

  Navia Benefit Solutions

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Navia Benefit Solutions has failed to provide me access to my Flexible Spending Account (FSA) funds for over two months. Despite submitting five cases and eight follow-up emails, they have ignored my requests. My FSA card remains locked due to an issue Navia admitted was their fault, yet they never unlocked my account after correcting the misprocessed transaction. This has led to unpaid medical bills, threats of collections, and an inability to schedule necessary healthcare services. Navias failure to act is unacceptable, and I demand immediate resolution and access to my funds.

  

  Business Response

  Date: 03/06/2025

  Hello ******, 

  We understand how frustrating it can be that your FSA funds are frozen. I have forwarded your complaint to our management team. They will be reaching out to you directly in efforts to work towards a solution. 

  Sincerely,

  ***** **** - Navia Benefit Solutions

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Navia says they will have management reach out regarding a complaint, but it ends up in a black hole. Haven't heard back in relation to my issues. They will not pay out anything despite eligible expenses being incurred.

  

  Business Response

  Date: 02/26/2025

  Hello ****,

  We understand how frustrating you must feel about your claims being denied. Our management team has been in contact with you and has provided the following information to you: We regret to inform you that we are unable to approve your request for a gym membership based on the diagnosis provided. To qualify for a fitness membership as a medical expense, the medical diagnosis must be directly related to the medical condition. The treatment must be for the purpose of curing the disease and cannot be approved for general health or improving appearance. 

  Unless you can provide other documentation saying that it's directly related to a medical condition rather than improving appearance, we will consider this case completed and closed. 

  Sincerely,

  Navia Benefit Solutions

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Navia is committing fraud with consumer ***** funds. I filed a ***** claim with Navia benefits, which was approved in full. However the reimbursement amount is lesser than the claimed and approved amount. It has been over 2 months I am following up with their customer service to pay my funds in full. They keep tossing my enquiry from one department to the other, providing no justification and holding my money hostage.

  

  Business Response

  Date: 02/18/2025

  Hello Priya,

  We know how frustrating it can be when your claim isn't being reimbursed properly. I have forwarded your complaint to our management team. They will be reaching out to you directly to work towards a resolution.

  Sincerely,

  ***** **** - Navia Benefit Solutions

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased GLP1 medication as prescribed through ******* last year and my claim was denied for the purchase of prescription medication in the amount of $670 for a 3 month prescription. However Navia continues to allow the purchase and reimbursement of the exact same medication and service as long as it is purchased through the *** store and their preferred provider: *******. I believe that Navia is fraudulently denying valid purchases in order to collect kickbacks from their much more expensive preferred provider. A 3 month supply through ******* is $670 but the same medication through ShredRX is $369 per month. Navia has now frozen my account and stolen $2,600 worth of my money because I chose to purchase my prescription through another provider. I submitted a receipt and everything to Navia for the prescription and they denied the entire claim.

  

  Business Response

  Date: 02/11/2025

  Hello *****,

  We're sorry to hear that your medication claim has been denied. We know how frustrating that can be. I have forwarded your complaint to our management team. They will be reaching out to you directly to work towards a resolution. 

  Kindly, 
  ***** ****

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22919677
  
  I am rejecting this response because:

  The business continues to refuse to explain why this particular medication is only eligible for *** claims if purchased through their *** store providers and not through other providers. They require additional paperwork and costs for enrollees who choose to purchase the ** through one provider but dont require it if purchased through their preferred provider of Shred** via the *** Store. 
  

  If they want to require a LMN for the prescription medication then it stands to reason that it should be required regardless of where the medication is purchased. Instead they partner with one company and then attempt to make it difficult for customers who use a more affordable option in order to push them towards their preferred company where they receive advertising funds. 

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 02/14/2025

  Hello *****,

  It looks like our management team reached out to you yesterday stating the following: After further research we have approved your transaction from July and activated the card.   We can approve the transaction without a letter of medical necessity.  For future debit card swipes or claims, we will still request itemized documentation showing the date of service, services rendered and cost of service.  Thank you for your patience as this was reviewed.

  Please work directly with our management team if you have any further concerns and they will be able to directly help you.

  Sincerely,

  ***** **** - Navia Benefit Solutions

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a daycare reimbursement claim. It was approved on 1/2/25. It was close to $600 and I still havent gotten reimbursement. I called and couldnt connect. Emailed multiple times. Finally got an email 3 weeks later saying theyd see what they could do? What kind of response is that. So we are a month past approval and still no reimbursement

  

  Business Response

  Date: 02/06/2025

  Hello Shiana,

  We are sorry that you've not received your reimbursement yet. We understand how frustrating that can be. I have forwarded your complaint to our management team. They will be reaching out to your directly to work towards a resolution. 

  Kindly,

  ***** **** - Navia Benefit Solutions

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** claim is getting denied despite a valid letter of medical necessity. Navia wants me to fill it out on their template.

  

  Business Response

  Date: 02/05/2025

  Hello ****,

  We're sorry to hear that you've had issues with your FSA claim. We know how frustrating it can be dealing with medical claims. I have forwarded your complaint to our management team. They will be reaching out to you directly to work towards a solution. 

  Kindly,

  ***** ****