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Business Profile

Health Savings Administrators

Navia Benefit Solutions

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Navia Benefit Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Navia Benefit Solutions has 6 locations, listed below.

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    Customer Complaints Summary

    • 69 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09/2022 thru current 11/2022 They have **** in our FSA, when our new cards came (the other expired) they did not work. We followed activation instructions and proper eligible items.After 4 calls (between husband and myself) and them totally sure they fixed it and cards are active....still cannot be used.I depend on iv meds and now have an outstanding bill that I cannot pay and they will stop service if I do not.We ordered NEW cards (11/10) and they aren't working either. Same call situation.The FSA will clear out that money (ie we do not get it in any way). It's convenient that in less than 2 months the money stays with them.There seems no help in calling them and employer directs to Navia.

      Business Response

      Date: 11/23/2022

      Hello ********,

      We're so sorry to hear that you are having issues accessing your FSA funds. I have forwarded your complaint to our management team. They will reach out directly to you to work towards a resolution. 

       

      Sincerely,

      *******************

      Navia Benefit Solutions

    • Initial Complaint

      Date:11/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a claim to Navia Benefits Solution a few days before my last day of work with my employer and I was never reimbursed for my valid claim. I first submitted the claim via Navia's portal and then was told by Navia's customer service representative to submit the claim via email -- I did both. After these submittals, I was told via emails with Navia Benefits (attached) that that my claim was received, processed and approved. In fact, I was told this in multiple email communications! (I provide these emails in the attachment.). Then when I didn't receive the reimbursement and I checked back with the customer service representative, ********************** suddenly did an about-face and told me it is now too late and the claim was denied because I am now not employed at my former employer. Please see the email string which shows (1) I began this process well before my final date of employment and (2) I was given directions by Navia that I followed (3) Navia customer service confirmed on multiple occasions that my claim was approved and (4) Navia suddenly did an about face and (5) I have not yet been reimbursed. I simply want to be reimbursed for my legitimate claim.

      Business Response

      Date: 11/07/2022

      Hello *****,

       

      We're sorry to hear you've had issues with getting your reimbursement. I have forwarded your complaint to our management team. They will be reaching out to you directly to work towards a solution.

       

      Best Regards,

       

      *******************

      Navia Benefit Solutions

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is beyond frustrating to deal with. We have an FSA account with Navia and there was an issue with one of the swipes that we opted to pay back, just to ensure that there were no issues with the account. NO ONE ANSWERS THIER PHONE AND THEY WILL NEVER CALL YOU BACK IF YOU HAVE AN ISSUE. They have lost our personal check and I can't get a return call from *******************************, the account manager who has been emailing us. Because we cannot get a call from her, we spoke to a regular customer service representative who says our check *** not have been processed because the company and my husband's DOB were not written on the check, which was never communicated to us. They also had us mail the check to a PO Box, which doesn't make registered mail an option. It has been over a month and a half since the check was mailed, ***** says it wasn't received because it wasn't cashed even though the other representative said that they *** not have cashed it because they didn't know which account to assign it to. There is no accountability, I am waiting to hear a response back on their procedures regarding checks that they cannot assign... do they shred them, mail them back? Now my financial institution wants to close my account and open a new one due to this check that Navia has lost. I would like an answer as to what happened to the check I mailed them so that I don't have to get a whole new checking account. The lack of accountability and level of incompetence is quite astounding, it's particularly frustrating that they never answer their phone or return their calls to resolve issues.

      Business Response

      Date: 11/03/2022

      Hi ******,

       

      We're sorry to hear that you've had issues with getting your check processed and receiving poor customer service. I have forwarded your complaint to our management team and they will be reaching out to resolve this with you directly. 

       

      Sincerely,


      *******************

      Navia Benefit Solutions

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid payments '$230.99'(confirmation # ************************) '262.25' (confirmation# ************************) on top of '2278.42'. This was supposed to be for COBRA for month of September, it is now Sep 26th. And I still don't have health coverage. The business told me to take it up with Health provider. I am paying Navia, not someone else. So if there is a problem with getting services I am paying for, they should be the one's to resolve it. I have not been able to go to the doctor or get my prescriptions filled because of this. They should refund the amount of the month that I have not had health coverage.

      Business Response

      Date: 09/27/2022

      Hello ****,

      We're sorry to hear you're having issues with your coverage. I have forwarded your complaint to our COBRA service management team. They will be reaching out to you to work towards a resolution. 

       

      Best Regards,

       

      *******************

      Navia Benefit Solutions

    • Initial Complaint

      Date:09/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a Navia spending account earlier this year as part of my new employment and made regular deposits so that I could obtain healthcare, which my schedule unfortunately did not allow. My term of employment came to an end after six months, and despite having only had two opportunities to use the card associated with the account, Navia has informed me that my access to these funds has been eliminated and that they will soon become property of the state. I earned this money with my time, hours of my life I will never get back. All they did was hold it for a few months. It is not their money. I want to pay taxes on it and then have it deposited into my account. I don't see how this isn't theft. Navia owes me over a thousand dollars of my money. Please see that they return it, less taxes.

      Business Response

      Date: 09/27/2022

      Hello ****,

      We're sorry to hear you've had some issues with your FSA account. I have forwarded your complaint to our management team. They will be reaching out directly to you to work towards a solution with you. 

       

      Best Regards,

       

      *******************

      Navia Benefit Solutions

    • Initial Complaint

      Date:07/12/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first part of May, I submitted 3 requests for reimbursement from my HRA account with Navia Benefits. According to their website , all of the requests were approved for payment on May 18, 2022. Since that date , despite numerous telephone conversations with Navis representatives , all who assured me the check was being printed, I have yet to see my money and it is now July 12, 2022. I have begun to question if Navia Benefits is financially stable or about to close its doors. I would appreciate any help you can provide in assisting me in getting my reimbursement money released from Navia Benefits. Thank you.

      Business Response

      Date: 07/13/2022

       

      Hello ******,

      We're sorry to hear that you have had issues with your HRA reimbursement. I have forwarded your complaint to our management team and they will reaching out to work towards a resolution with you.

       

      Sincerely,

       

      *******************

      Navia Benefit Solutions

      Customer Answer

      Date: 07/13/2022

       
      Complaint: 17558136

      I am rejecting this response because: This is the same song and dance I have had from them over the last 2.5 months. Each time , I was told a memo had been sent to the appropriate department and nothing happened. When I see my reimbursement, then I will believe them. 

      Sincerely,

      ***********************

      Customer Answer

      Date: 07/18/2022

      I am writing *** thank you for your intervention. The matter with Navia Benefits has been resolved to my satisfaction with receipt of the reimbursement owed to me. I sincerely believe that had you not gotten involved the matter would still be pending with no resolution in sight. Thank you, ***********************

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