Complaints

This profile includes complaints for Car Pros Kia Renton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Car Pros Kia Renton

  200 SW Grady Way Renton, WA 98057-3116

• 

  Car Pros Kia Renton

  181 S 333rd St Ste 210 Federal Way, WA 98003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While searching for a new vehicle, I found an ad from *** of Renton for a $119 a month *** EV6 lease. The promotion from their website is attached. The promotion includes $4k at signing and does not include tax, title, and registration. On June 28th, I visited their location and test drove the vehicle. When I arrived, I informed the team I was interested in their promotion listed online. After test driving the vehicle, their sales team offered me over $500 a month with additional services. I told the sales person I was interested in the promotional deal only and informed the best they could do is $300 a month. Based on my calculations, the additional cost of tax, title, and registration should, at most, be up $160 a month in total. When confronted their own deal, they informed me that deal was "too good to be true" and they couldn't lease a vehicle for that low. The team continued to reference that tax, title, and registration prevented them from matching the ad but would not line item these expenses. I find their marketing to be incredibly deceptive and request the BBB investigate their ad.

  Business Response

  Date: 07/10/2025

  Good afternoon,
  
  
  On 6/28/25, Mr. ********** came in on our advertised lease special for a 2025 *** EV6 Light Long Range for $119 per month.
  
  
  At that time, Mr. ********** was not aware that the $119 advertised payment was plus taxes, title, license, government fee, documentary fee and lease acquisition fee that was disclosed on the advertisement.
  
  
  When this was shown to Mr. *********** He did not agree with the disclosures on the website and did not want to move forward with any alternative options that were offered to him.
  
  
  Thank You

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We traded in a car on March 7th 2025. We were told we would receive the refund checking 4 -6 weeks, i begain calling at week 6 when we have not received it, I have been getting the run around from car pros and kia ******** and now they are dodging my calls. It's now MAY 21ST, when I call they still haven't mailed they check i keep getting the same answers, no one is helping and I still am not getting answers and we are calling almost daily at this point

  Business Response

  Date: 05/22/2025

  This is a duplicate complaint of ********, which has been responded to. Please close this complaint and remove it from our file as it is a duplicate. Thank you. 

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We traded in a car in Feb and the warranty check was supposed to be mailed within 4-6 weeks. We have yet to receive the check. We have called the dealership several times with no response. We have also called *** finance and they stated at first they didnt even know what we are talking about and now they found the check but have still not released the funds to us. We have been promised call backs with no follow through.

  Business Response

  Date: 05/22/2025

  We will research this issue and ensure that the customer receives any refund due. We will follow up directly with the customer. Thank you 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a second set of keys for my new Kia ********* that I bought in Feb. I have been calling every other day to the dealership and they either hang up on my call or respond saying they will call back. I have never received the call back.The salesman when I was able to reach out once promised once again that they will mail the keys but never heard back ********'s frustrating when they blatantly lie to your face.Until you made the purchase, your call never gets dropped or not called back.Once you make the sale, you are just stuck.I have bought my fair share of cars and this dealership is at the bottom of the barrel in terms of customer service :( .

  Business Response

  Date: 04/14/2025

  Car Pros is in contact with the customer and working to get the issue resolved. Thank you. 

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a week of owning the new *** K5 2025 GT-Line I was hearing a weird knocking sound in the cabin and I noticed the right rear bumper was loose compared to the left which was sturdy. I called Car Pros Kia Renton about the issue multiple times. The knocking got louder and more consistent but the drive quality remained the same. Eventually on Sept 26. The wheel and the 4 lugs nuts and lug studs fell off. I called the dealership and they immediately claimed theft which made my full warranty invalid. I told them this isn't attempted theft but without knowing the issue fully and not having a tech look at it yet. They already had an assumption of what this is. I eventually got it to the dealership and they kept it in a non working condition for over a month. They didnt communicate back with me or did anything at all until I confronted them on multiple occasions. I called *** customer affairs and I eventually got this case to the escalation team. I now have a case manager but for some unknown reason, the dealership never responds back to *** customer affairs. I had to be the one to gather all information for both parties and when they could finally send something through (the dealership) its information I already sent to *** customer affairs. The service manager admitted to me that they were never supposed to claim theft and that the master technician based his report on "lack of time." I demanded a 2nd look for weeks during the month I didn't have my vehicle. They are making me pay in full, parts and services. After a month not having my vehicle i finally got a loaner vehicle which they threatened to take away sooner if i keep this attitude. I could have died and they took this long to do anything about it. As of now *** customer affairs is trying to investigate and i am now considering a lawsuit against these people who claimed they inspected my vehicle. But can't explain why the driver side is missing a wheel lock. Not enough letters to say the whole story.

  Business Response

  Date: 11/12/2024

  ******** is an independent franchisee of ***********. *** makes decisions about warranty coverage, and if approved, they pay us to complete the work. It would be incredibly unlikely for a car to be shipped by *** missing lug nuts, and even more unlikely that it would have been missed by the dealership during the predelivery inspection. 

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   

  *********** Manager did reach out to me.

  
  

  I was told I would have the fee for the ** Recharge refunded.  I have not received it yet.

  
  

  The ** issue has not been resolved yet.

  
  

  IN addition, the Check Engine light went on Saturday, July 20.  

  
  

  Given the car had it's ****** mile maintenance June 12 and the 2 1/2 days the dealership had my car for the ** issue that was not repaired, I can't believe this is a coincidence.

  
  

  I returned the car to Car Pros this morning.  *********** Manager is personally handling the diagnosis of the problems and recommendations for repair.

  
  

  I was told I would be called this afternoon at 1:00 pm.

  
  

  *****************************

  s there were problems with the computer. It would be emailed to me. I was also told a new type of freon was being used and had never been used in my model car. Call if there are any problems.July 10, 2024. 1:29 pm Called Car Pros Renton. Outgoing message said no one was available to take my call and to leave a message. I left the message for ***************************, Service Advisor to call me back. I have not received the paperwork he said would be emailed to me. I also said the ** is still not blowing cool air. (Temperatures in the 90s since Sun. )July 11, 2024, 12:40 No call back from *****. Called Car Pros Renton ******************* Outgoing message said no one was available to take my call and to leave a message. But I could contact them from the Live Chat on the web site. I initiated Live Chat, The response after explaining what I wanted was:"I will send this over to our team, and they will reach out as soon as they are available".Hope BBB can help.

  Business Response

  Date: 07/15/2024

  We apologize for the inconvenience. Our service manager has reached out directly to ensure that we can address this concern.

  
  Thank you.

  Business Response

  Date: 07/29/2024

  Per the customers comment, we are working with the customer to get this resolved. Thank you.

  Customer Answer

  Date: 08/20/2024

  Thank you for your follow up email.

  
  

  The current status is unfinished.

  
  

  Car Pros *** assigned me a new Technical Advisor, Ekum Deo.  **** has been very responsive and excellent at keeping me informed. 

  
  

  The current status is Car Pros is waiting on parts to repair the fuel injectors (under warranty and the air conditioner. The latter was the subject of my original complaint.  Car Pros has also asked *** **** to pay for the repairs to the ac.  

  
  

  Whether the repairs will get done remains to be seen.

  
  

  *****************************

  
  

  Business Response

  Date: 08/20/2024

  We are currently working with this customer and are in the process of resolving the issue. 

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   The business did reach out and say they would file a complaint with *** however I havent heard anything since and based on my history with them I do not trust that they will reach out to me or that they have really submitted a claim. I would like to keep this open until they share ***s final decision with me. ation. They do not answer the phone no matter how many times they tell me they will call back. They are not transparent about the work that needs to be done. When they told me about the issue it was Memorial Day weekend and they called me 30+ days later telling me the same exact thing and just added that they have to check with *** to fix it. I dont feel that this business has been trustworthy or reliable after the purchase of the car. Since they consistently ignore my calls and messages I am filing this complaint on BBB and will hopefully get some kind of response.

  Business Response

  Date: 07/19/2024

  We are reaching out to contact the customer. Thank you.

  Business Response

  Date: 08/21/2024

  Per the customers comments, we are actively working with them to get this resolved.

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they remove LoJack and gap insurance off of my contract.
  
  Sincerely,
  
  *****************************t themselves. Today, ZAID called NiQuan to say that I am banned and they dont want to do business with me in future because I had to get identification from my father which **** did not ask for when my dad went into dealership to sign title transfer to complete trade in. Inconveniencing me and my family after already giving them my business. They scammed my boyfriend and I to accept LoJack and gap insurance costs when I told them we do not want it. **** threaten to repo car if I drive the new car when I am a registered driver on insurance. I would have never traded in my ***** spark if this disrespect and disregard was going to happen.

  Business Response

  Date: 06/13/2024

  
  Hi There,
  We apologize for any inconvenience as we are here to help and answer any questions you may have to resolve issues or misunderstandings.
   Thanks
  

• Initial Complaint

  Date:03/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website/company ************************************* is currently advertising a lease deal on many of their kia ******* PHEV vehicles, which does not apply to those vehicles per their own words, and in the fine print references a vehicle they no longer even possess. *************************************new-kia-*******-plug-in-hybrid-renton-wa "Lease a new 2023 Kia ******* PHEV SX Prestige with payments of $289 per month for 24 months and $3,499 due at lease signing. Plus, tax, title, license and government fees. MSRP: $52,525 On approved above-average credit through Kia ******* ******* (KFA). Includes $4,750 Rebate. $0 Security Deposit required. Lessee is responsible for insurance, maintenance, repairs, $.20 per mile over ****** miles/year, excess wear, and a $400 termination fee. A dealer documentary fee of $200 may be added to the capitalized cost. See dealer for full details. VIN#***************** Offer ends 4/1/24"

  Business Response

  Date: 03/29/2024

  Dear BBB,

  Car Pros Kia Renton goes to great lengths to meet advertising compliance guidelines. We are in touch with this customer. 

• Initial Complaint

  Date:01/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************emailed Finance Rep 1 with the information that I learned. NO RESPONSE.-12/15/23: Went to the dealership and asked to speak to a finance rep. A sales person informed me that another team handles cancelations. That sales person took my information down. NO RESPONSE FROM THE CANCELLATION TEAM. -12/12/23: Went to the dealership yet again. I spoke to Finance Rep 2. I was told that I needed to "re"-email my total loss letter. I filled out a form on site and was told completing that form would suffice as proof of cancelation (I later found out that the document I filled out, would not suffice)-12/21/23: Followed up with Finance Rep 2 via email, informing them that I the document I submitted to GAP was only indicating the products I would like cancelled NOT actual proof that they were cancelled. In that email I requested an itemized quote or an official letter on the Car Pros *** letterhead with the amount of the refund. NO RESPONSE.

  Business Response

  Date: 01/25/2024

  To whom may concern,

  We have successfully collaborated with the customer, and I am pleased to inform that the matter has been successfully resolved.
  

  Regards