Grocery Store
WinCo Foods, Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for WinCo Foods, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 28 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/03/2024
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi my name is ************************* I have been discriminated and assaulted for being a pregnant homeless woman. At winco and i was assaulted and called several names when I had receipts to prove I purchased the items and I was tackled to the ground by *********************** and his associate *******. He called me several names and harassed against and called a tweeker b**** My phone held against my will for 2 hours and he stole it for two hours and wouldn't let me speak to my boyfriend who thought I was kidnapped. I felt kidnapped and he had the handcuffs on so tight I couldn't feel my wrists he called me every name in the book and made fun of me accusing me of stealing chicken I never stole. I had shown the receipts before and nothing has been done and to this day they threaten cops if I go to the store. *********************** told me he gets away with bruising my arms up and down and making it so I can't lift for weeks because I deserved it for being a homeless woman and he has assaulted ************************************************************************************************************ When it isn't assault is not funny and stealing my phone and holding me against my will for two hours is illegal after assaulting me. Making fun of a disabled woman is illegal also. I want charges pressed against the guy *********************** and me unbanned from the store since I didn't do anything wrong. I think people who abuse disabled women should be in jail and I am now pregnant and afraid he will do it again. I do not deserve to be banned I had receipts on my tri counties and my ebt online proving it at the time. I want to be unbanned immediately. I want my boyfriend unbanned also because he protects me against creeps who run your store. Also the guy has followed me and threatened and harassed me in the bathroom before. I feel highly harassed, stalked and discriminated against a disabled woman and also assaulted. I cannot move my wrists right since and continuely lose grip cus of the wrongful assaultInitial Complaint
Date:12/24/2023
Type:Customer Service IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was shopping at winco when my baby started fussing so I decided to take her outside I had park my babies car seat and stroller inside.This gentleman Had thought I needed help so he grabbed my stroller and proceeded to walk out the door when loss prevention stopped him they said I was shoplifting. So they Confiscated my babies stroller,carseat,diaper bag,phone,wallet with ID, wic card,ebt card and moreBusiness Response
Date: 01/17/2024
Did the store give back the materials that Loss Prevention was looking through? Which store was this?
Thank you.
Customer Answer
Date: 01/19/2024
No they haven't this is the store on *********************************************Initial Complaint
Date:11/09/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a money order September 26, 2023 for $675 in the morning. Number 19-572136455. Later that afternoon deposited it into my **** of America account. **** of America honored the money order but on October 11 I received notice that they said it wasn't a valid check because Winco didn't honor it. The **** destroyed the money order and I am asking for my $675 back from Winco were I purchased it.Initial Complaint
Date:09/26/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase two bags of Flour that were infested with bugs and would like to request due refund.Initial Complaint
Date:07/26/2023
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Official Complaint Document uploaded down below. The receipt to the night's grocery shopping of $166.73 is also uploaded below.Initial Complaint
Date:07/17/2023
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This place is horrible. They literally discriminated me for paying with my EBT.I have prove to prove it too.one of the employees put hands on me I also have prove of that.they threw all my Groceries in cart neither the manager or cooperative wanted to help me also have prove all of them are covering the batch names for a reason .theyre unprofessional.they also called me Mexican that what got me mad .no wonder people quit working here they are a mess the manger was even worst he came up to me a he was eating I dont know what but hes breath stinks They called me a Mexican and poor for using ebtInitial Complaint
Date:05/24/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, the $3.48 lotion didn't have a(n) protect seal on the top of the cover; I believe the tube may have had a(n) possible contaminate involved; I feel a bit awky since my lotion utilization.Sincerely,**************************** ******************************Initial Complaint
Date:05/19/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The incident I am reporting just took place about 15 minutes ago at the Winco store in ****** **. I purchased two bags of BF ***** Eye Steak. Boneless which was place right at the entrance at Winco under Extra saving items. After I checked out and as I was walking outside the store, I noticed something moving inside the pack of meat, then I realized it is a live fly that was still moving inside the pack. I took some pictures and went right back to the Winco employee who was helping me out, she immediately called another person, whom I am assuming is a manager, who simply told me that I can take my money back or replace it.I ended up taking another pack, but I feel concerned honestly and rather grossed out. 5/18/2023 10:40 pmInitial Complaint
Date:04/21/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 11th 2023 I shopped at Winco in ************** *************************************************** *****. I purchased 2 family packs (6 per package) of Beef *********************. My family has been eating the meat since purchase. We were down to the last 3 steaks. While eating dinner this evening, about halfway through eating one portion of steak, I cut into it again and I saw what I thought was sinew. But after further inspection, and searching, it was actually a tapeworm. Im at a loss as to what to do next, who to report to.Initial Complaint
Date:03/08/2023
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went shopping and shared a shopping cart with a friend. We live in 2 separate households and were doing 2 different payment methods. We went to the express lane checkout because she had 14 items and I had 6 items. The check out said Around 15 items and since we each had less then 15 items assumed it would be fine. We were then scolded by a person that the original person at the checkout had brought in and then the lead also came with this lady. She didnt identify herself as a lead or manager because she wasnt. There was no posted sign that it was only 15 items per cart even if its 2 separate orders. When I asked for clarification of next time we come in if when I get to the checkout I just need to be holding my 6 items so they arent in the same cart she told me that I needed to stop talking back to her. I told her I was just asking for clarification on if thats how I just need to do it next time. She kept telling me that its the stores policy and I needed to stop talking back to her. If its the stores policy then it needs to state LESS then 15 items in the same cart. I would also like to point out that there where multiple self checkouts open so we were not blocking anybody from checking out. We have also done this multiple times in the past with self checkout with nobody stating it was not ok. If we had gone through the regular checkout we would have had 2 separate orders as well. The people who were in the regular checkout had their carts almost completely full of items. I dont appreciate having my day ruined by being upset for being scolded by a person who is not a manager or lead when I am just asking for clarification!! I didnt raise my voice but she raised hers to talk over me.
WinCo Foods, Inc. is NOT a BBB Accredited Business.
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