Complaints

This profile includes complaints for WinCo Foods, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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WinCo Foods, Inc. has 48 locations, listed below.

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  WinCo Foods, Inc.

  101 Columbia Point Dr Richland, WA 99352-4387

• 

  WinCo Foods, Inc.

  579 E Dowling Rd Apt 24 Anchorage, AK 99518-1329

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  WinCo Foods, Inc.

  PO Box 5756 Boise, ID 83705

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  WinCo Foods, Inc.

  650 N. Armstrong Pl. Boise, ID 83704

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  WinCo Foods, Inc.

  3947 116th St NE Marysville, WA 98271

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/03/23 1:54a.m i usually shop every night at midnight or later and once a month with my food stamps but tonight seemed odd when I walked up to the cashier alone with nobody around and my patience was tested I was 20$ over what I had at the exact moment I shook in gear *** amxiety and politely asked if I can take a sec and i was unkindly rushed to the cashiers desire of it all and line of people that magically came out of nowhere and I was confused and Im on Ssi and need time to think things out I had enough cash but I was being told I cant take off anything I cant have a second and a second cashier cant be called that took 15 minutes to wake up from his nap or something and I was greeted with reality and insubordinate selfishness of other people unluckily but I finally asked where is the other carrier to checkout other people and the checker seemed like he couldnt help me process the transaction on my own peace and I thought that this was this business here say but I was in shock and disbelief about it all and I have more then enough money to cover it all and had to think but its all done now and the stress I never get from people here came today and it was nothing but inconvenience and immature of everyone twice or three times my age at that moment .. I shop here every night alone while my family sleeps to get over death anxiety and social anxiety I have during reg day hours and I spend 100$ a night for two years on my own pace and I cant tell yah how uncomfortable I am with how the Winco employees handled this situation and the guy came out like he was in a nap but I wont come here again unless its worth it please make this right I aint asking for s*** really but a sorry and to train people better and have a 2nd checker in the moment not 15 minutes after he was called and its ******** and Im sorry for shopping here and spending over 2k-3500$ a month here and really regret it now .!.!!!!!!

• Initial Complaint

  Date:01/30/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, Jan 30th 2023 I tried to purchase prepared chicken wings from the Deli at Store #**** at **** AM. The product (salt and vinegar chicken wings) was in the display case, hot and was ready to sell. I was told that the deli wasnt open until 10AM so I was refused service. Since I had promised others that I would bring home chicken I had to buy some day old, less than fresh, cold chicken wings from the deli refrigerator case. Not even the flavor I like. Subsequently, I asked another deli employee for 2 chicken egg rolls and she said yes and proceeded to get the egg rolls for me. I asked yet another employee if the deli was closed until 10 AM. She said yes. Actually, there is no sign about the deli being closed until 10 AM. Fried chicken is sold from the deli and the web URL says the deli is open at 9 AM. ********************************************************************************************* I have been going to this WinCo since it opened and have never been refused service to purchase product that was available and ready to serve until today.Let's recap; fresh fried chicken is sold from the deli, website says deli is open at 9 AM and there is no sign saying can't sell until 10AM yet I can't buy chicken when the product is in the case ready to sell. Really?I guess that fried chicken from WinCo is off my list as day old cold food is just not as good as fresh hot chicken wings. Wouldn't you agree?No resolution or reply is necessary.

• Initial Complaint

  Date:11/24/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14th, I went to Winco food in *********** , *********, ****** to buy an oven cleaner ($ ****). The same day, I tried to use it, it was not working properly. Had a very hard time pumping, only liquid was coming out. The day after, I returned the product. I explained the reason why I was returning it, malfuction, only wafter/liquid coming out. They called a supervisor after talking to him, I handed him the receipt and I suggested to check the camera because he was not trusting me. He was able to check me on the camera, and saw the product I purchase, however, he kept denying I purchased the item from the store because .......the product has a long time expiration date and according to him, Winco would never let expired items on the shelves. I have not bought this product from anywhere but Winco, a day ago, I am honest, a senior, and will never make a big deal about $4.00 or any amount. All I wanted to hear is a sorry or an exchange, instead, the ridiculed me. They should be ashamed to have expired items on the shelves. That was a faulty item. I gave the the oven cleaner and the receipt back and said I will not trust them anymore.Sincerely,Afifa

• Initial Complaint

  Date:11/06/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/6 at 1:47 pm, my mom and I were at the check out lane waiting to add our grocerys to the belt. There was a gentleman that was being told he could not use a credit card and he expressed that he did not speak English and called a friend/family member that could help talk to the cashier so he could understand. When he tried to hand her the phone and ask for help she refused and kept repeating that he needed to pay and he kept saying that he didnt speak English. They eventually grabbed his cart and started tossing all of his groceries back in there and were trying to ask him to leave before I walked up and asked to help him speak to whoever he had on the phone. Once I told them he had someone coming they brought him over to the customer service area to wait. But the inability to help this gentleman and have empathy was just absurd. This was at store #**** and the cashiers name was Ebony F.

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24th, I brought my own bag into this store to do some shopping. When I was almost finished, the assistant manager, *****, accused me, with no evidence, of shoplifting. I asked him to name a store policy that I had broken, as Winco has no rules online nor were any posted in the store against customers using their own bags. He refused to do so, described himself as the all-powerful authority of the store, and bragged about having engaged in this same activity five times a day. At times he appeared to have a visible erection. He also improperly and illegally called 911, despite the situation clearly not being an emergency by any reasonable standard. It is possible that he was just lying about this, as I suspect he was lying about the cameras in the store since even if they did exist, they would prove my story, not his.