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Business Profile

Janitor Supplies

U S Linen & Uniform

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Janitor Supplies.

Complaints

This profile includes complaints for U S Linen & Uniform's headquarters and its corporate-owned locations. To view all corporate locations, see

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U S Linen & Uniform has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For more context, I cancelled the service within the stipulated timeframe and provided two written letters to *** notifying them of my decision due to unsatisfactory service. The company collected all their items, and I returned the aprons as requested. Their claim for liquidated damages is unjustified, especially considering I acted in good faith and within the contractual time frame for cancellation. I sent one letter with one of their drivers and one by mail

      Business Response

      Date: 03/20/2025

      It states our file is to large, can we email it?

      Business Response

      Date: 03/26/2025

      Attached is the letter our CSR was handed on 1-23-2025, we do not show any letter that was mailed to our office. The account was picked up on 2-6-25.
      Attached is our current agreement and rider. Paragraph 2 shows what is needed for any service or quality concerns. Paragraph 9 shows how liquidated numbers are reached. On the rider page it shows the time frame the account would need to send a letter to us on the terms of the agreement.
      Attached is the letter sent to Ready and Out 3-14-25 which requested a response by 3-19-25.
      Attached is also a letter that was email to our office 3-13-2025.

    • Initial Complaint

      Date:01/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I terminated services provided by US Linen &Uniform in October ******** of their employees came to my office to pick up all remaining ******** *********************************************** sent an invoice for $214 date December 17, 2024 explaining they were charging my company for unreturned items. They offered no further explanation. I requested they remove the inappropriate charge and resubmit a new invoice via phone messages and emails.Dr. ****** *******

      Business Response

      Date: 01/21/2025

      Please see attached

    U S Linen & Uniform is NOT a BBB Accredited Business.

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