Business Profile

Airlines

Alaska Airlines

Headquarters

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Complaints

This profile includes complaints for Alaska Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

616 total complaints in the last 3 years.
201 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/21/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a mileage reward flight with Alaska Airlines. All receipts I have from Alaska Airlines state "business" class. The trip is listed in my account as 'business'. The ticket I have received is premium economy for purposes of selecting a seat. Apparently this is a known issue with their system that it misrepresents partner class codes. Alaska Airlines is running a known bait and switch scheme.
Business Response
Date: 11/29/2023

November 29, 2023

Dear ******,

Thank you for your email to the Better Business Bureau regarding the award ticket you booked on one of our partner airlines.

I see that you have reached out to our ************************ and they are sharing your concerns with the appropriate department head. My apologies for your experience.

******, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Alaska Airline Booking : FTQEFG Travel interruption due to lack of clarity on immigration documents of Alaska airline officials at *** and *********** which caused my family pain and forced return travel on the same day from PVR to *** without completing my vacation.It happened to me even after having clear documentation of immigration. I need justice and I need a refund on money I've spent without enjoying my vacation.
Business Response
Date: 11/30/2023

November 30, 2023

Dear *****,

Thank you for your letter to the Better Business Bureau regarding confirmation FTQEFT. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.

My apologies for the delay as we are researching on our side. I should get back to next week.

Vidya, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Business Response
Date: 12/05/2023

December 5, 2023

Dear *****,

Thank you for your patience while I researched your flight.

In reviewing our records, there was an issue with your international documents. It is the responsibility of the passenger to ensure their documents are correct, unfortunately, yours were not. I am very sorry for the trouble this caused.

Vidya, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi BBB,I would like Alaska Air to change their website so it can't falsely upgrade tickets and so it prompts customers when they are going to loose their refundable status. I would also like to be compensated for the difference in ticket prices after changing an outbound date. Original ticket $1161.93 + $31.33 = $1193.26 - New ticket $1,300.33 = $107.07. What would be a real thrill for my son is to Fly First Class like I am going to be. Purchased a refundable ticket for my son ******************* Confirmation code: AEFGMB for $1161.93. Yesterday I changed the outgoing date on the reservation online and received $31.33 Credit. What I didn't know or expect was that my son's ticket was downgraded to Non Refundable. I will not get into the details of my poor customer experience right now, but they told me there was a prompt I had to choose... a pop up... It turns out there is a non mandatory trigger question which defaults to Lowest Main and that I was out of luck. I had to upgrade back to a refundable ticket which I could do online. I was in the process of upgrading my ticket for an extra $350.57, when I got to the seats section. I upgraded my seats to premium and would loose that money. I begrudgingly phoned support again. Luckily I talked to a nice young lady named ********* who stated that there was no way to upgrade back to a refundable ticket. The website would let me think it was a refundable ticket but it was not. Fair Rules: Most restrictive rules apply so even if I purchased a Refundable ticket it would be non refundable because the previous ticket was non refundable. She made an exception to refund my ticket, though I still have not received any communication on it and how much it would be. I repurchased a refundable ticket Confirmation code: DBPFPQ for $1,390.75.,, plus seat upgrades to premium Supervisor "******* in ******* needs additional training Please let me know if you have any questions Cheers,*** ?? **************** | ??************
Business Response
Date: 11/21/2023

November 21, 2023

Dear ***,

Thank you for your email to the Better Business Bureau regarding ****'s reservation. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.

Alaska has always made extraordinary efforts to be an industry leader when it comes to technology that we believe will benefit our customers. I sincerely apologize for any inconvenience you experienced while using our website. Because we regularly use customer comments when considering future enhancements, I have taken the liberty of sharing your comments with our development team for their review.

Although we are not able to issue any type of refund for the difference in fare you paid, I was very glad to see, however, that ********* made the exception and refunded your ticket. You should see a credit within 7 business days back to the credit card ending in 1929. Due to financial institutions having varying timeframes for posting credit, please check with your financial institution.

***, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Customer Answer
Date: 11/22/2023

Complaint: *0887*11

I am rejecting this response because: I do not understand why, when it was your website's deficiency, you are "not able to issue any type of refund for the difference in fare you paid". This is an issue which you deceive your customers into believing they are updating their tickets, when they are actually downgrading them. To add to this, your website sells refundable tickets which are actually not refundable. I expect more from H393437393*34333937H. I recently purchased a replacement refundable ticket for Jack ****** and also have my step son ******** flying FNRYIA. This was at a premium due to the short duration of time before the flight. This was something I would not have had to deal with if the website had not failed me. I have purchased my own H393437393*34333937H flight OYUEJA which I upgraded to First Class. I make the trek to Victoria * times a year, sometimes with my son and sometimes without. There are other less desirable options, which I do not want to be forced to use. The money I am asking for is not large amount and I am confused that there is an issue providing a token of your remorse and gratitude for bringing such a large error in your process. An exception was made, yes, to get a refund on a non refundable ticket, which should have been refundable. This exception allowed me to purchase a refundable ticket for ****, though the credit to the credit card did not assist with the payment of the new ticket. I now will have the money on my credit card which, if this whole fiasco didn't happen, would have been in my bank account. Yet another reason that I could be at least compensated for the difference. I am not asking for moneys for the inconvenience and stress this has caused, which I really should be.

Sincerely,

*****************
Initial Complaint
Date:11/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Alaska miles account with ****** miles in it. My husband has a miles account with ****** miles in it. We have 2 trips planned- ******* to ****** and ******* to ******. We have 2 adults and 2 children flying. I wanted to purchase 2 ****** tickets on my account and move the rest of my miles to my husband to purchase the other 2 ****** tickets and then use the remainder for ******. Not only am I unable to move my miles over, they said to transfer them I have to pay $10 per ***** miles. I earned these miles on my own by using the Alaska Credit card, paying the interest and annual fees for the card- and now they would like me to pay again to use them.
Business Response
Date: 11/21/2023

November 21, 2023

Dear *****,

Thank you for your email to the Better Business Bureau regarding transferring miles out of your Mileage Plan account. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.

At Alaska, we take a great amount of pride in our award-winning frequent flyer program and greatly value our loyal Mileage Plan members. I am very sorry for your disappointment regarding the fees associated with transferring your miles. Unfortunately, there is a processing fee to transfer miles as all accounts are considered individual accounts.

We have implemented certain guidelines and procedures to ensure the service each customer receives is consistent and fair. I have taken the liberty of sharing your comments with our Customer Loyalty and Marketing Programs Director.

*****, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Customer Answer
Date: 11/29/2023
This response is not satisfactory.
1. there is a $95 annual fee for the Alaska Airlines credit card
2. there are interest fees monthly on purchases made on the card
3. The company also chooses to charge patrons to move miles from one family account to another - which is where my complaint stems. Thats a third additional fee on miles patrons have earned and have paid in 2 other ways to have access to.
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled an Alaska Airlines flight on March 31 2023. ****** miles were supposed to be credited back to my account. This never happened. Every time I get my mileage statement, I reach out and ask them to fix it and I'm met with rude responses and they intentionally disconnect me by phone and by chat, and refuse to fix the problem. This time, the person collected my date of birth and mailing address before intentionally disconnecting me. This is a serious problem.
Business Response
Date: 11/16/2023

November 16, 2023

Dear ****,

I appreciate that you took the time to contact the Better Business Bureau regarding the mileage credit for tickets you canceled.

In reviewing your account, the miles were redeposited. You can view this by logging into your MyAccount profile and selecting "Mileage Activity."

As always, thank you for flying with us. We hope you'll give us the opportunity to exceed your expectations on another flight.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Customer Answer
Date: 12/19/2023
The miles have not been redeposited to my account as of today. Screenshot attached.
Business Response
Date: 01/04/2024
Hi,
I responded to this complaint on 11/16/2023 and received notification from you that it was closed on 11/29/23. I am unsure why I am receiving another email regarding this case. Please advise.
Thank you
***********************
Business Response
Date: 01/09/2024

January 9, 2024

Dear ****,

I appreciate that you took the time to contact the Better Business Bureau regarding your missing miles. As advised in my previous email, the miles were redeposited. Log into your MyAccount profile and look under the date they were originally taken out and you should see them redeposited on the same date.

As always, thank you for flying with us. We hope you'll give us the opportunity to exceed your expectations on another flight.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Customer Answer
Date: 02/12/2024
The miles are now returned to my account. This case is resolved. Thank you for your help.
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my extreme dissatisfaction with my recent flight from ******** to *** on December 1st, 2022, confirmation number JJCGQG. My experience was marred by a series of inconveniences and frustrations, culminating in a dismissive and inadequate response from your customer ********************** representative.Firstly, I was not informed about the aircraft change from the original Airbus A320 to a ***** *** until check-in, which was too late to request a rebooking. This lack of communication is unacceptable, as it deprived me of the choice to choose the aircraft I preferred. customers should be informed of any aircraft changes promptly, especially for such contradictory model as 737***, i chose Alaska intentionally to avoid that.Secondly, the aircraft's Wi-Fi system was down throughout the flight, leaving passengers without access to in-flight entertainment. While I understand that technical issues can arise, it is disappointing that Alaska Airlines did not provide any advance notice of this outage, allowing passengers to make alternative arrangements.In response to my initial complaint, I was offered a mere $25 discount, which is far less than what I paid for or requested. Furthermore, this discount was forfeited due to a the reservation cancellation. I find this to creating more issues than solutions and a clear indication of Alaska Airlines' disregard for my concerns. i ended up getting no reimbursement for such terrible experience.I reiterate my original request for ****** miles in compensation for the following two critical reasons:I expect Alaska Airlines to address my concerns promptly and adequately.
Business Response
Date: 11/14/2023

November 14, 2023

Dear Meng,

Thank you for your email to the Better Business Bureau regarding your travel on December 1, 2022. We want to assure you we have reviewed your concerns again to ensure you have been treated fairly.

We're sorry you feel our compensation is inadequate. Unfortunately, for your situation, we cannot offer additional compensation.

Once again, I would like to express my sincere regret that you had a negative experience with Alaska. Because we recognize and emphasize the importance of customer **********************, we will always err on the side of our customer and will take any and all necessary steps to handle each person appropriately. That said, I do feel that we have handled this matter appropriately. While I would prefer to reach an agreement with you in this situation, I must consider this case closed. My sincere hope is that you will join us on a future flight so that we may demonstrate the level of service that we are known for and that you deserve.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Customer Answer
Date: 11/14/2023

Complaint: 20867088

I am rejecting this response because: this response doesn't acknowledge the terrible travel experience and didn't resolve my issues at all

Sincerely,

*******************
Customer Answer
Date: 11/29/2023
Thank you for following up and offering an alternative option to help us make things right. We purchased two tickets totaling $257.00, which experienced the issue. Considering the significance of the issue - changing aircraft type (esp to the controversial 737MAX that we tried to avoid) without notice and a broken online system - I believe a refund is warranted. Alternatively, if a refund isn't possible, Alaska Airlines can consider offering equivalent points as compensation.

Business Response
Date: 12/13/2023

December 7, 2023

Dear Meng,

Thank you for your reply to our recent communication. We want to assure you we have reviewed your concerns again to ensure you have been treated fairly.

We're sorry you feel our compensation is inadequate. Unfortunately, for your situation, we cannot offer additional compensation.

I would like to once again apologize for your travel experience with us. It is always our desire to exceed the expectations of our customers. In an industry where customer ********************** is a key feature, this is a necessity. Without customer feedback such as yours, the opportunity for improvements would not be as dynamic. Alaska truly values your patronage and I would like to invite you to join us on a future flight so that we can demonstrate the high level of service that we are known for and that you deserve.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Urgent: Unresolved Compensation Issue for Baggage Delay Reference # ******* I am writing to bring to your attention a significant issue I have encountered with Alaska Airlines during a recent trip.On October 15, I flew from *******, **********, to **********, **********, and unfortunately, my checked bag did not arrive as scheduled. This situation posed a considerable challenge for me, as I had a crucial professional meeting the following morning that required me to be well-presented, and my belongings were crucial for achieving that.The airline issued a $300 travel voucher in response to this inconvenience. Despite being assured by the customer ********************** agent that the voucher could be used seamlessly for necessary purchases, there was a discrepancy in its application. The expenditures were deducted from my bank account instead of the voucher, contrary to the agent's guidance. Subsequent inquiries revealed that this was due to a supposed requirement for the voucher to be connected to a credit card as opposed to my bank card, information that was never communicated to me initially. In fact, ****** assisted me in connecting my bank card to the voucher and I received a confirmation email that everything was successfully connected. ****** assured me that as long as I shopped at clothing, shoe or pharmacy types stores, my purchases would be covered. When the expenses hit my bank account, I was told that the voucher would then reimburse me. However, this never happened and the unbudgeted $300 expenses, created a financial hardship for **** was promised a refund of $35 from ****** for the baggage fee, but this has not been processed, adding to the frustration of this experience. Despite my efforts to resolve these issues through multiple calls and discussions with various agents and supervisors over the past month, the matter remains unresolved.I seek compensation for the $300 that was charged to my bank account and the ************************** fee as promised.
Customer Answer
Date: 11/14/2023
The ** of Customer ********************** reached out and provided me the full reimbursement that I asked for. I wish to close this case now. Thank you!!
Initial Complaint
Date:11/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 26, I filled out the missing miles form on the Alaska Air website to get the miles I should've gotten from e-ticket #*************** and #*************** with Royal Air Maroc (please refer to the attached boarding passes). However, as of now, I haven't received any follow-up on this matter.
Customer Answer
Date: 11/13/2023
Alaska membership #: *********
Business Response
Date: 11/13/2023

November 13, 2023

Dear *****,

I appreciate that you took the time to contact the Better Business Bureau regarding mileage credit for your travel on Royal Air Maroc.

My apologies that you have not received your credit yet. Please allow 6-8 weeks for mileage credit to be applied. In addition, you can call our ************************ at ************** and any agent will be able to assist you.

As always, thank you for flying with us. We hope you'll give us the opportunity to exceed your expectations on another flight.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Customer Answer
Date: 01/28/2024
Hello,

It has been more than 8 weeks and nothing has changed.

Thank you,

*****
Business Response
Date: 01/31/2024

January 31, 2024

Dear *****,

Thank you for sending your boarding pass on Royal Air Maroc. I have credited the flights to your Mileage Plan account. You should be able to see them immediately.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Initial Complaint
Date:11/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I hope this email finds you well. I am writing to express my deep dissatisfaction and concern regarding a recent experience with Alaska Airlines that has left me extremely disappointed. My loyalty account with the number ********* has been arbitrarily closed, a business class ticket (Ticket Number: **********) between ******* and ********, *****, has been canceled, and all accumulated miles in my account have been removed without any advance notice or explanation.This sudden and unexplained action has not only caused inconvenience but has also left me without the travel benefits and privileges associated with my loyalty account. I am seeking your assistance in resolving this matter promptly.I kindly request that you investigate the circumstances surrounding the closure of my loyalty account and the cancellation of the business class ticket. Additionally, I urge you to advocate for the restoration of my loyalty account, reinstatement of the original business class ticket, and the return of all the miles that were unjustly removed from my account.Thank you for your attention to this matter. I look forward to your prompt assistance in resolving this situation.Sincerely,*****************
Business Response
Date: 11/21/2023

November 21, 2023

Dear Yifan,

Thank you for email to the Better Business Bureau regarding your Mileage Plan account.

After closely examining your Mileage Plan activity, your account has been closed due to repeated non-compliance with Mileage Plan's Terms and Conditions. For further information you may call ************* at **************.

Sincerely,

***********************
************* Specialist

Reference#: *******
Customer Answer
Date: 11/21/2023

Complaint: 20856469

I am rejecting this response because: all miles I earned were given by my credit card or from my Marriott account, and all redemption tickets were for myself and my girl friend. There are no fraud activities on my account.

Sincerely,

*****************
Business Response
Date: 11/30/2023

November 30, 2023

Dear *****,

Thank you for your response.

As stated in my previous email, after closely examining your Mileage Plan activity, your account has been closed due to repeated non-compliance with Mileage Plan's Terms and Conditions. For further information you may call ************* at **************.

Sincerely,

***********************
************* Specialist

Reference#: *******
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/20/23 I purchased airline tickets for a total of $995.60. Confirmation number. With the purchase I was allowed one carry-on item and also a personal item. Well at the check-in gate that is not wha happened. *** an Alaska representative forced me to check my carry-on however with my purchase I was made believed I would be able to continue to my destination with the carry-on.
Business Response
Date: 11/13/2023

November 13, 2023

Dear ******,

Thank you for your email to the Better Business Bureau regarding your ticket purchase.

In reviewing your concerns, I noted that you have been in contact with our ************************ and they have responded to your concerns and issued all of you compensation.

******, as always, thank you for flying with us. We hope you'll give us the opportunity to exceed your expectations on another flight.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Customer Answer
Date: 11/13/2023

Complaint: 20850502

I am rejecting this response because I would like to receive a refund instead of the credit that was issued. Please revoke the credit and proceed with reviewing this request. I am beyond unhappy with this person *** as she took it upon herself to decline my carry-on when there was clearly enough space for my party and potentially others if they would have brought the carry-on. As you can understand I did not accept the offer from customer support. I did not agree to accept that and I would like to again pursue this request as this check-in person threatened to deny boarding for no fault of my own. Please, investigate the matter further with the employee involved to confirm her demands. Thank you for your time.

Sincerely,

*********************************
Business Response
Date: 11/29/2023

November 29, 2023

Dear ******,

Thank you for your reply to our recent communication. We want to assure you we have reviewed your concerns again to ensure you have been treated fairly.

We're sorry you feel our compensation is inadequate. Unfortunately, for your situation, we cannot provide a refund or offer additional compensation.

I would like to once again apologize for your travel experience with us. It is always our desire to exceed the expectations of our customers. In an industry where customer ********************** is a key feature, this is a necessity. Without customer feedback such as yours, the opportunity for improvements would not be as dynamic. Alaska truly values your patronage and I would like to invite you to join us on a future flight so that we can demonstrate the high level of service that we are known for and that you deserve.

Sincerely,

***********************
Customer Care Specialist

Reference#: *******
Customer Answer
Date: 11/29/2023

Complaint: 20850502

I am rejecting this response because: I was a paying customer and should have been allowed the same as any other passenger to take the carry on with me. It's unfortunate that Alaska is unwilling to make things right by their customers. I am sorry to have ever chosen this airline to fly just to be treated as poorly. This was embarrassing and a waste of my time. I will make public the video involving this individual to share on social media networks to show how this airline is willing to stand by an employee who made my travel arrangements a horrible experience. I am very disappointed to learn that your unwillingness to work with me or even offer a different compensation for the inconvenience. I am expressing my thoughts and concerns about the experience I endured and I am sorry to hear about your stance with the situation.
Sincerely,

*********************************

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Business Response

Customer Answer

Alaska Airlines is NOT a BBB Accredited Business.