We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

E Appliance Repair and HVAC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service: 01/16/23 Dacor cooktop 30 year old. First red flag was I was told I couldnt watch because it made the tech nervous. 2nd trip once again was real quick- once again I couldnt watch because tech had me running up and down the steps 5 times to turn power off and on (10 trips in all). Finally all done and gave wife the bill which after she wrote the check and I finally saw the amount and was floored. I questioned the bill and was told it was correct and that I okd the estimate which never happened that was a lie. I would have bought a new stovetop If I knew that amount. I called the company and was told the bill was correct and so I asked for itemization of parts and labor. Parts were way out of line- I was charged about $1500 in parts which on the net I show.To top this off- the stove k*** is still very hard to turn wife still cant turn on the gas. Came to the conclusion small claims court was my only option so I called your local office to get the address so I could serve the papers. Was told by 3 different people they werent allowed to give out the address (why is that). Also *****, 1st off- wife did sign 2 approval signature- both at the same time. The one for the estimate which we never did get one (was signed after job was done). Cooktop was tried and wife noticed k*** was very hard to turn, was told it would loosen up over time????Wife kept smelling gas in the kitchen so she called ****************** (our natural gas company) and he was amazed at the gas leak from the control valve and classified the leak in the in the danger zone. His words were control valve to cooktop producing a hazardous amount of gas. You guys put the safety of my family and house in danger by your incompetence. He was amazed that a company would repair a 30 year old cooktop and even more amazed that it was almost $2000.Its amazing no one in your company uses last name- ************** ??? I do need your last name for the paperwork and this claim might be bigger than what small claims court allows so I will be talking to an attorney.Name of busines Top ******* Appliance Repair Solution DBA E Appliance Repair and HVAC Telephone *************** Local # ************** Work order RC7NXC

E Appliance Repair and HVAC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.