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Business Profile

Arena

Climate Pledge Arena

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Climate Pledge Arena's headquarters and its corporate-owned locations. To view all corporate locations, see

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Climate Pledge Arena has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had bought tickets for the ******************** Cab for Cutie as one of my bucket list concerts. My wife and I were trying to transfer the tickets between us but the app would say it didnt go through, so we would try again. I ended up with several emails saying that we actually had transferred the tickets, yet neither of us were able to access the tickets from the Kraken Hockey Ticketmaster portal. I emailed ******************************************* a day before the show, and texted their contact number several hours before the show, but they never got back to me. I emailed them again on the 9th to again get someone to answer me but again they did not ************, not only did I not get to see one of my bucket list concerts but I am also out the $524.65 that I paid for the tickets. I want my money back!

      Business Response

      Date: 10/18/2023

      A refund has been issued as of 10/18/2023

      Guests should send ticketing concerns or questions for concerts at Climate Pledge Arena events to ************************************ or call ************. 

      Customer Answer

      Date: 10/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      ****Though their comment about contacting them through ***** services is pretty tone deaf when their contact page has a different number and email!!!****


      Sincerely,

      *********************

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 6th I went to Climate Pledge Arena for the ******** + Machine concert, at 8 PM. Before the concert, I bought 1 t-shirt as a souvenir of the concert. The t-shirt was $45, plus taxes would be around 50. I used my debit card to pay for the t-shirt, and as they were ******* as to buy because of the line, I paid without looking at the amount charged. But right away I got an email from my bank BECU saying I had a large expense of $104.18 from Climate Pledge Arena. That meant that they charged for 2 t-shirts instead of one. I immediately went to talk to the clerk to solve the issue, but she said she couldnt find any transaction in my name in their system. I then talked to the self claimed manager, and she told me the same, even with me showing her the purchase on my bank app. She then said the t-shirt company didn't have a name or number,. and that I should complain with Climate Arena. I did, and they answered me via email saying they couldn't find any transaction in my name, even with me sending them a screenshot of my bank app with the transaction. So then Climate Arena consumer service told me to contact BECU for a dispute, but I lost it because **** said there was no discrepancy with the transaction and I didnt provide more proof. Who is lying? Did Climate Pledge Arena find the transaction on my name and informed ****? I want my refund of 104.18 minus 1 t-shirt and minus the tip I gave them, horrible service, not trust worthy.

      Customer Answer

      Date: 01/17/2023

        I am writing to inform you that my complaint #******** has been resolved.  Climate Pledge Arena finally sent me an email (attached) saying they had issued a check with the amount of $104. I got the check and by mail with a letter written by hand saying they were sorry for my bad experience with them.  It was a shame I had to go through the system to get my refund.  I note that I only asked for the refund of the fair amount of $58 (1 t-shirt plus taxes and tip), but they decided to refund me the whole amount.

       

      I'm really grateful that BBB contacted them and I was finally heard and now I feel like justice was served!

      Thank you!

      ******

    Climate Pledge Arena is NOT a BBB Accredited Business.

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