Complaints

This profile includes complaints for YourMechanic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  YourMechanic

  701 5th Ave Ste 7250 Seattle, WA 98104-7099

• 

  Mr Mobile Mechanic

  3005 Zephyr Ave Pittsburgh, PA 15204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a mobile diagnostic service through YourMechanic for my 2021 Chrysler Pacifica. The technician initially diagnosed the problem as a loose cable to the auxiliary battery, then later stated the auxiliary battery might be bad. Based on that advice, I spent around $160 replacing the auxiliary batteryand I already had a new main batteryyet the cars issue remains unresolved.The technician never identified the true cause, and I now have both batteries replaced with no effect. Worse, when I requested escalation or a supervisor via phone, I was refused escalation after waiting on hold. The representative argued with me and forced me to hang up.I believe this is a clear case of misdiagnosis and poor customer service, and Im seeking:A full refund for the original misdiagnosed visit A review of their supervisor escalation policy, since I was denied A written acknowledgment of the poor handling of my case This unresolved service and call refusal have caused unnecessary costs, inconvenience, and frustration.Desired resolution: Full refund and acknowledgement of complaint

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service of vehicle shown on invoice pdf download. I overpaid $275.56 for service which was upfront before work started. Mechanic didn't need to service master cylinder so that charge wasn't applied, so instead of refunding that overpayment they refused to do so. I kept wondering what's up with a company that charges upfront before the work then refuses to correct total when done. They are now saying the money is a credit and was only available as a credit for one year. That's BS.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2025, I contacted YourMechanic to diagnose my 2003 **** Expedition. On May 14, technician *** diagnosed the issue as a faulty fuel pump. On May 19, technician ********* replaced the fuel pump but left without confirming the repair worked. After adding gas, the vehicle still would not start.I immediately called customer service. On May 20, technician ****** returned and confirmed the repair was incomplete. I was told to wait for notes to update. On May 21, I made multiple calls and was told to wait another ***** hours. On May 22, ********* returned despite my objections. He worked for 2 hours while keeping the vehicle continuously hooked to jumper cables, repeatedly cranking it, risking severe electrical damage. He later admitted, I dont know sometimes we just dont know.********* also moved the vehicle into the garage in a way that blocked access to the passenger side and prevented closing the garage door. After leaving the hood open, fuse box unsecured, fuses scattered, and the vehicle completely dead, he left again. I called him back, and he returned only to reposition the vehicle.****** returned again and replaced the fuel pump, but the vehicle still would not start. Multiple technicians ******** ****** and *******) later confirmed Dominiques improper electrical work likely caused blown fuses and further damage. ********* also disassembled interior panels and left them broken or improperly reinstalled.Despite over 100 calls, ongoing delays, and multiple requests for escalation, YourMechanic refuses responsibility, citing only Dominiques notes while ignoring other technicians' documented findings. As of June 13, 2025, I have been without my vehicle for over six weeks and have incurred significant financial hardship.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely dissatisfied with the service provided by YourMechanic. On two separate occasions, I scheduled service appointments and took time off work specifically to be available. Both times, the assigned technicians either failed to show up or showed up extremely late without any prior communication. This caused me to miss multiple days of work, resulting in lost wages and significant inconvenience.What makes matters worse is the company's lack of accountability or care. There was no meaningful apology, no adequate compensation for my lost time and income, and no urgency to resolve the issues. Instead, I was met with indifference.Even more frustrating is the companys policy that penalizes customers with harsh cancellation fees, essentially locking us into appointmentseven when the problem is due to their technicians not showing up or failing to communicate. This is unfair and feels like coercion. Customers should not be punished for service failures that are out of their control.I chose YourMechanic in good faith, expecting professional and reliable service. Instead, I experienced repeated disrespect of my time, poor communication, and a system that prioritizes company convenience over customer satisfaction. I am seeking acknowledgment of this issue and fair compensation for the time and money I lost trusting this company.the company themselves have multiple recorded calls as well do I and screen shots of missed services in my phone.

• Initial Complaint

  Date:05/26/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/20, I received a $599 quote ($480 labor/$160 per hour for 3 hours) for fuel injector O-ring replacement (2012 Mercedes GL350 Bluetec). Applying "BOOKNOW" reduced it to $549. Immediately, I noticed labor increased to $510 ($170/hr) (ISSUE #1).My 5/23 appointment (5:30-7:30 AM) was cancelled at 7:15 AM due to a pre-authorization failure, requiring rescheduling to 5/26 (10:30 AM-12:30 PM). I specifically confirmed with YourMechanic that the mechanic could get parts and perform the service on Memorial Day, and that the price would remain the same.On 5/26, after confirming the mechanic's arrival at 11:00 AM, I called at 12:25 PM as no one arrived. I was then informed the mechanic couldn't get parts. This necessitated another reschedule to 5/27. YourMechanic offered $50 compensation for the inconvenience. At the same time, YourMechanic also told me that there was a price increase of $3 for the parts.However, the updated quote only applied the original $50 "BOOKNOW" discount, not the additional $50 compensation. I was told the system couldn't allow two discounts (ISSUE #2). This means I'm not receiving the promised *************** summary, YourMechanic increased the labor rate ($160 to $170/hr) and failed to honor both an agreed-upon coupon and promised compensation for their repeated scheduling and parts procurement failures. The total that I'd like to get the credit for is $80 ($50 from the promised compensation/coupon + $30 labor).Attached below are: 1) the screenshot of the system generated quote (with $3 higher price for parts); 2) the screenshot of what I see in my account.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on May 19, 2025 regarding my *** system, checking the *** and checking the brakes. I was very adamant about the *** system as the primary complaint as the lights were on (***, ESP, BAS) and had been on for a week. When they got here, they began testing everything but in the middle of the *** system check, the mechanic was called away to another appointment, so I had to call again. Now, the warranty division refuses to give me a refund on the second ****** because they said they only allow for an hour, but I was not told that and it is their fault for not giving him enough time, especially when I made it very clear that was the main issue. Then I received an incorrect report because the people creating them do not have any mechanical experience whatsoever. I have 5 years of engine repair under my belt in this life and I am not stupid. Just because I am no longer physically able to do repairs myself does not make me an idiot. I called about the *** system and not one person told me it would take more than one appointment. I am not paying for a second appointment when YourMechanic did not give the gentleman enough time to complete the check. He was right in the middle of it when they made him leave. NOT ACCEPTABLE!

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With regret, the technician's lack of technical knowledge and skill as a self-proclaimed "master mechanic" was ridiculously wanting. The service call experience began uncomfortably awkward, as I had to point out the locations of various transmission components including: the master cylinder, transmission fluid reservoir, slave cylinder, bell housing, pressure plate, etc. More disconcerting was the fact I had to walk him through the troubleshooting process and explain how a manual transmission functions; at one point I out right objected to his logic that it was related to the brake master cylinder. I was further compelled to point out the brake system and transmission were distinct from one another and did not operate in tandem as a part of the same system.Additionally, during moments we were not communicating on the matter in question, he spent researching my vehicle's symptoms online to include watching videos on the subject. The technician concluded by pointing to the brake master cylinder stating it worked in conjunction with the transmission and more likely than not was "leaking internally."Given these circumstances, I do not believe I received the professional diagnostic service I paid $150.00 for. Instead, the experience left me feeling as though I was instructing the technician rather than receiving expert support. I respectfully request a full refund of the $150.00 fee and a review of this matter by your supervisory staff.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Certainly, ******. Here's a more professional and respectful version of your message while still conveying the seriousness of your concerns:---To Whom It May Concern,I am writing to formally express my deep disappointment and concern regarding a recent experience with your service.The mechanic, *****, who was assigned to my request, called me initially and was extremely hostile in tone, expressing frustration that the *** had led him to the wrong location. His demeanor was aggressive and disrespectful, which made me feel uncomfortable from the outset. Once he arrived, he stated that the light bulb I provided did not fit, but made no effort to verify the part or check further. After approximately 15 minutes of silence, I had to initiate a follow-up myself to understand what was happening.I explained that I had entered the information based on the work order provided to me, which is how I selected the bulb. ***** did not appear interested in resolving the issue and left shortly thereafter without confirming the part. I then received a call from someone named ******, who apologized for the inconvenience. During that recorded conversation, I specifically asked whether I would be refunded, and was led to believe that I would not be ********** my surprise, I later received a notification stating ***** had arrived again and that I would now be charged /$150 for the service. This is unacceptable. I feel misled, disrespected, and unfairly charged for a service that was not completed and for treatment that fell far below professional ************ a loyal customer who has used your services many times in the past, I am both shocked and hurt by this experience. I respectfully request that this charge be reversed, and that this matter be addressed promptly and appropriately.Thank you for your attention to this matter.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled an appointment to have my spark plugs changed mechanic came with the wrong parts still cant understand that when theyre spark plugs but I guess but the mechanic didnt do anything to the vehicle but take pictures and claimed he canceled the appointment since he had the wrong parts and I was still charged 150 unknowingly a days later that I had to dispute with my bank as fraudulent charge then had them change my master cylinder asked for a different mechanic for another vehicle and after installing the new master cylinder not only did all the lights on the dashboard not go off after changing but the brake fluid fuse that came with the brand new master cylinder went out I called it in for the warranty coverage and they wont send a mechanic out because the debit card I have on file that I have locked for fraudulent purposes keeps declining a 150 pre authorization charge for a warranty cover because theyre going to try and determine a issue that doesnt involve them fixing the problem for free so dont ever use this website once it switch to wrench from your mechanic all they do is scam a few years ago they were very trust worthy but now they just look forward to 150 and give the mechanics a rehearsed excuse long story short just fix your own car or just have faith in your local mechanic because this company is fraudulent at this point

  Business Response

  Date: 03/17/2025

  Hello,
  
  Wrench, ***** d/b/a YourMechanic (Wrench) has reviewed ****** Vadens complaint. Wrench was scheduled to replace the spark plugs on ****** Vadens vehicle. A Wrench technician arrived at their vehicle on February 17, 2025 ready to complete the repair, but the repair could not be performed. The repair could not be performed because the vehicle was already taken apart and the intake manifold was missing. Wrench charged a minimum service fee of $150 for arriving on site prepared for the repair. 
  
  Wrench charges a minimum service fee when a technician arrives ready to complete the requested service, but is not able to. This is explained in Wrenchs terms and conditions located at *****************************************. Wrench charged ****** ***** $150.00 since the technician was ready to complete the repair, but was unable to proceed. As a courtesy, Wrench will provide a partial refund of $75 for the service provided on February 17, 2025.
  
  On February 25, 2025, a technician from Wrench returned to ****** Vadens vehicle to replace the brake master cylinder. Wrench completed the service as ordered. During the service, the technician noted on the service report that the front brake calipers were not functioning correctly.
  
  If ****** ***** needs to schedule a warranty diagnostic for their vehicle, they may contact Wrench for assistance. Wrench does process a pre-authorization prior to all appointments. A diagnostic fee of $150 may be charged if the issue is not related to any services Wrench has provided. If ****** ***** has any questions about their services or would like to schedule an appointment, they may contact Wrench by phone at ************ or by email at ********************************************************************. 
  
  Thank you,
  Wrench
  

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23045602
  
  I am rejecting this response because: the Mechaninc took photos on the spark plug job  the issue was he claim he received the wrong parts my car nothing was never taking apart before service included is a picture from the mechanic records that I screenshot from the your mechanic website before he evening told me he had the wrong parts and was unable to do the job and said he canceled it the intake manifold is under the cover that isnt even removed so how is it that the car was taken apart before hand another reason this is a fraudulent claim I should be giving back my 150 also with the warranty I set up an appointment for the same mechanic to come they wanted to charge a diagnostic fee after the fact when the appointment was created I received an email saying they couldnt charge pre authorized 150 so they wouldnt  come out you think I trust this company to unlock my card and let them charge me again the brake fluid sensor error came with the new master cylinder and its faulty as I explained to the representative that set up warranty appointment so I dont accept there response the only good job theyve done is the man that changed my brakes any job that seems complicated they will book because at the end if it doesnt go well they still walk away with 150 its ridiculous 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/29/2025

  Hello,
  
  Wrench, **** (Wrench) has reviewed ****** Vadens rebuttal. If ****** ***** has disputed the charge, Wrench is unable to consider a refund until the dispute has settled.
  
  Wrench provides a ****** mile and/ or 12-month warranty. Wrenchs warranty terms can be located at ********************************************. If ****** ***** has an issue with the repairs Wrench has provided their vehicle, they will need to schedule a diagnostic to confirm the issue. If the issue is covered within Wrench's warranty terms, they will not be charged for the diagnosis. 
  
  Wrench pre-authorizes all appointments prior to starting the service. This is explained in Wrenchs terms and conditions located at ***************************************** under the section labeled Payment Terms. If ****** ***** needs to schedule an appointment, they may contact Wrench by phone at ************ or by email at ********************************************************************.
  
  Thank you,
  Wrench
  

• Initial Complaint

  Date:03/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 22nd 2025 I paid a mechanic your mechanic (also known as wrench) to replace my fuel pump. They sent a mechanic named ***** who was 4 hours late and they in the middle of service for 2 hours. He completed the job or so I thought. On March 4th 2025 my car started pouring gasoline and would not start. I called your mechanic (wrench) and they sent a mechanic named ******* out the next day March 5th. ******* agreed that the mechanic that did the job broke piece on the fuel line and attempted to cover it up. He said this was should be fixed by their company as their mechanic was responsible for this. The mechanic came out again on March 6th but could not fix it as the parts could not be found to buy. On March after talking with a ****** ****** all day they agreed to replace my entire fuel line but couldnt do it until Monday March 10th. I just found I was charged another 151$ for them coming out to fix the repair they are responsible for s******* up. On top of the initial 900$ that I had to pay for the original repair that was botched. They are saying they have had to pay a lot of money to try and fix my car so I should be responsible for some. I have receipt of this additional 150$ other than my credit card statement as they had zero authorization to charge this because its a claim for their s**** up.

  Business Response

  Date: 03/15/2025

  Hello,
  
  Wrench, **** (Wrench) has reviewed ******** ***** complaint. Wrench was scheduled to replace the fuel pump on ******** ***** vehicle. A technician from Wrench completed the service on February 22, 2025. Wrench charged ******** **** the agreed amount for the repair.
  
  ******** **** informed Wrench that their fuel pump was leaking fuel on March 4, 2025. A Wrench technician returned to their vehicle on March 5, 2025 and completed a diagnosis. They confirmed clips that were holding in the fuel line were damaged and needed to be replaced. The technician returned on March 6, 2025 to repair the fuel line, but the repair could not be completed because the parts the technician brought were not compatible. Wrenchs technician returned to ******** ***** vehicle again on March 10, 2025 with OEM parts and repaired the issue. 
  
  Wrench agreed to cover the repair costs for the fuel line. A manager from Wrench left ******** **** a message after the repair to confirm there were no additional concerns. If ******** **** has any questions regarding their services, they may contact Wrench by phone at ************ or by email at ********************************************************************.
  
  Thank you,
  Wrench
  

  Customer Answer

  Date: 03/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****