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Business Profile

Bank

Washington Federal Bank

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Washington Federal Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Washington Federal Bank has 79 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Without notice or ever any communication of frozen account and reverse of deposits and took my available balance with no information or reasons to why , I've never gotten any information as to why any of this has occured

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently opened a checking account with WaFd because I previously had an account with them, but it was closed due to inactivity. I had no complaints before. They were great and easy to use. Also, I have swayed several of my friends to open accounts with them and they all are happy they did. So, after opening my new checking account, I went to set up my online banking account. I tried multiple different ways, and every time received an error message that either A. I am already enrolled, or B. Authentication failed. I first called on Wednesday, 6/14 to try and get some help with the issue. I was told that their online banking team would be receiving an email so they can resolve the issue and I would hear back from someone the next day. I never heard back from anyone, so I ended up calling about 4pm on 4/15 and was told that they had not gotten a response to the email and they would be sending another one, marked urgent. Also, again telling me that someone would contacting me tomorrow. Tomorrow, 4/16, I still havent heard from them by 4pm, so I call back. Again, the same story, havent heard anything. This time the gentleman told me that if I havent heard back by Tuesday, to call again. Tuesday comes, havent heard from anyone by 4pm, so I call again. Same story. This time, the lady says they usually have 72 hours to fix these issues, so something should be happening soon and she was going to look in to it and call me back either that evening or tomorrow morning, 4/21. That doesnt happen, so I call back at 3pm and am given the same story. This time, I asked to speak to a supervisor, and was told one would call me back. For some reason, I highly doubt that is going to happen. I get that people are busy and I am not the only customer with issues. But, to tell me repeatedly that the emails to online banking tech support are marked at urgent, but they havent responded in a weeks time now, and that they would call me back, but never do, is getting frustrating.

      Business Response

      Date: 06/22/2023

      Thank you for bringing this complaint to WAFD Banks attention. The complaint has been escalated to management to research and respond directly to the complainant. To protect financial privacy, the Bank will be unable to provide additional comments or response within the public forum.

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20095003

      I am rejecting this response because: This is merely a deferral of action to another slower or responsive branch of the organization. No actual response provided here addresses the issues or claims, but merely defers response.  

      Sincerely,

      ***********************ate times. At no point were the errors, issues or items addressed. On May 16, 2023 WaFD ultimately denied the loan due to the inability to add me to the title at closing - an issue I was assured prior to application could be addressed suitably at closing. ******************** also provided the following logic: "Currently your home (see snip below) has an interest rate of ***** and if you would have had the heloc at ***** combined would have been *****% with the heloc being interest only unless you made higher payments." Tthe ***** was used as bait to get a loan application and all the personal financial documents in an effort to switch it out to a Cash Our Re-Fi at a substantially higher cost and a higher interest rate on the total loan package.

      Business Response

      Date: 05/31/2023

      Thank you for bringing this complaint to WAFD Banks attention. The complaint has been escalated to management to research and respond directly to the complainant. To protect financial privacy, the Bank will be unable to provide additional comments or response within the public forum.

      Business Response

      Date: 06/15/2023

      We are responding directly to ************, responding and providing his personal information is not allowed under federal regulations.

      Customer Answer

      Date: 06/15/2023

       
      Complaint: 20095003

      I am rejecting this response because:

      The resolution here was not resolution  in the least.  ******** blame shifted data to the customer, but failed to actually any responsibility for their own actions, staff training or deficiency of process.  WaFD does not accept that they are accountable to any sort of standard or process and can merely defer everything to whim of process and blame the customer.   I'd call this poor service, but that's complimentary.  WaFD has offered and nothing to make amends or make things right.  This is apparently their modus operendi - Deny, blame, defer.  As a business, I could never do business with this sort of entity and will never refer anybody to ever work with them again and will actively go out of my way to make sure the substandard communication, knowledge, training, and performance are well known.

      Clearly WaFD does not value their customers, potential customers, or any party seeking to do business with them. 

      Sincerely,


      ***********************

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************s an inturnal problem may take long time to fix I need an international bank very soon going overseas need banking I have credit union they dont bank over seas running out of time leaving in may

      Business Response

      Date: 04/26/2023

      Thank you for bringing this complaint to WAFD Banks attention. The complaint has been escalated
      to management to research and respond directly to the complainant. To protect financial privacy,
      the Bank will be unable to provide additional comments or response within the public forum.

    • Initial Complaint

      Date:03/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/2/23 I ordered and paid for (by debit card, Washington Federal Bank, ***** two books from **************************** in *******, **. The amount was $28.83. I have never received any books, nor a refund.

      Business Response

      Date: 03/22/2023

      Thank you for bringing this complaint to WAFD Banks attention. The complaint has been escalated to management to research and respond directly to the complainant. To protect financial privacy, the Bank will be unable to provide additional comments or response within the public forum.

    • Initial Complaint

      Date:03/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *********************** and I am a customer of wafd bank on 2/21 they change my email off our account and put someoneeslse email. Than sent me a letter telling me that they had change it but if I didnt authorize to call asap. I called them at 230 am 2/2 regarding that letter and was told to go into the branch in the morning so I did and I put My horse who is registered appaloosa Name on it as a security password. I received a phone call about **** am from the fraud department say on 2/28 that there was a couple of charges and was I aware of them and I said no so they blocked my debit card. So I couldn't by groceries then I decided to write a check and they declined the check until I go back into the branch.i was upset when I called back in to night the gentleman that waited on me was very rude and accusative and keep tell me that I changesomething on my account I was so upset I couldn't remember the new password. I want the person that changed the email fired and I want the man I talked to lose his job sincerely ***********************

      Business Response

      Date: 03/21/2023

      Due to GLB Privacy Information Requirements we are unable to provide details in this response other than to state that according to our records the issue has been resolved.  

    • Initial Complaint

      Date:02/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Terrible bank to deal with if you have problems. And if you use a debit card, youll have problems. In a shout period they cancelled the debit card, saying there was fraudulent charge at ******* (out of the blue without asking me about it.) The fraud customer service group in ***** was absolutely no help. Then, after the card was finally reinstated and I had contacted everybody who needed auto payments associated with the card one of their ATM machine decided it didnt like a check I was trying to deposited. It ate bth the check and the debit card. After many hours on hold, covering two days, I was told I would have to drive an hour to get a replacement card, and my check might be returned within 90 days!

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Business Response

      Date: 01/11/2023

      Thank you for bringing this complaint to WAFD Banks attention. The complaint has been escalated to management to research and respond directly to the Complainant. To protect financial privacy, the Bank will not be able to provide additional comments in this public forum. 

    • Initial Complaint

      Date:12/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **************************** access to help pay her monthly room and board costs. this. is fully unacceptable. I also have submitted my receipts to help get it paid. with zero luck. I hope that they will just lift the freeze. and. allow me to continue to help my dieying mother

      Business Response

      Date: 12/29/2022

      Thank you for bringing this complaint to WAFD Banks attention. The complaint has been escalated to management to research and respond directly to the Complainant. To protect financial privacy, the Bank will not be able to provide additional comments in this public forum.

      Customer Answer

      Date: 02/09/2023

      my complaint is I take care of my mother whom I currently am Power of attorney medically,financially. my problem is the bank has locked me as joint holder on the bank account. with my mother twice now. it has obstructed my payment each month to her 24 hour care facility I have submitted all paper work they asked for and receipts. thus far with no access to money has altered my mother's position at facility. now. she is broke contract due to lack of access. thus is. completely unacceptable.

      Business Response

      Date: 02/09/2023

      Unfortunately due to privacy reasons we are unable to provide further detail as to the ****************************** assertions.  

      Customer Answer

      Date: 02/16/2023

      Complaint: 18655338

      I am rejecting this response because: it's the worst bank ever they never tried to work it out howcould u live with yourself my mom passed away all because you suspended her account.  

      Sincerely,

      ****************************

    • Initial Complaint

      Date:12/14/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good evening

      My complaint was resolved yesterday, thanks to the Better Business Bureau!
      Thank you.

      Kind regards,
      *********************************

    Washington Federal Bank is NOT a BBB Accredited Business.

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