Complaints

This profile includes complaints for Kaiser Permanente of Washington's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kaiser Permanente of Washington

  320 Westlake Ave N Ste 100 Seattle, WA 98109-5233

• 

  Kaiser Permanente of Washington

  5615 W Sunset Hwy Spokane, WA 99224-9454

• 

  Kaiser Permanente of Washington

  14402 E Sprague Ave Spokane Vly, WA 99216-2167

• 

  Kaiser Permanente of Washington

  512 E Sprague Ave Spokane, WA 99202

• 

  Kaiser Permanente of Washington

  322 W North River Dr Spokane, WA 99201-3208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended a doctor visit on 8/15/2023 for painful skin growths on my ear. I received an online estimate from Kaiser for the visit (attached). After the visit I received a bill for $975.18, more than 3x that amount, and the growth wasn't successfully removed. I was not given any indication of the cost of the services, and was surprised to receive a nearly $1,000 bill for a 15 minute office visit. I had a nearly identical visit in 2022 and was billed significantly less (less than half). Not sure what other industry would allow for that level of non-transparency when it comes to providing services and subsequent billing.

  Business Response

  Date: 11/01/2023

  Dear Better Business Bureau (BBB),

  Re: Complaint ID | ******** 
  Thank you for your notice about a concern brought to your office by the individual named in your letter dated October 30, 2023.

  
  Due to privacy reasons, we are unable to address any individuals complaint in detail through correspondence with the BBB. Therefore, this response is acknowledgement that we are in receipt of this concern. If this individual received services at a Kaiser Permanente facility, we will forward this complaint to ****** Relations to investigate and provide resolution. Upon the completion of the investigation, we will contact the individual directly by letter with the outcome within 30 days.

  
  Our mission is to offer care and service of the highest quality, and we appreciate your dedication to helping individuals who may have received care at our facilities or through our plans. Thank you for your partnership.
  If the individual named in the complaint wants assistance in the meantime, they can alternatively reach ****** Services by phone at **************, Monday through Friday from 8 a.m. to 5 p.m.
  

  Sincerely,
  ******************
  ****** Relations Coordinator

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had called Kaiser to tell them I had recently had a victrectomy and was still having blurry vision. I had an Macular hole repair with my previous insurance and was due for my follow up appointment. When I called to make my appointment the gal in customer service first checked to see if my eye surgeon was covered, he was not. I was scheduled to see **********************. On 3/13/23 I saw ********************** & explained that my right eye still has a blind spot/blurry vision and I wanted to see if that was "normal" or if I needed an additional surgery. While ********************** did her testing she told me that my eye surgery was a major surgery and would take longer to heal. At the end of my appt she said, "I'm just going to give you your vision prescription since I did all the testing anyways." I didn't question it. A month or so later I received a bill for my eye exam, $197.83. I called to question the bill. I was told that "eye exam/vision prescription was not covered." However, when I called I had explained that I was due for a follow up and I wasn't sure who I should see because there are different types of eye doctors and I wasn't sure whom to see. I didn't want a typical eye ******** didn't need a prescription because I had already had all that prior to surgery. They said, "You have eye insurance, just have them pay it. I said I had already had my yearly eye exam and they would not cover another. So she made the appointment for Kaiser's doctor. I had to go through a dispute process. I received a voicemail a few days later. I called and she said I had money owing. I told her the ************* looked it up and stated that the bill was actually taken off and I owed nothing. Today I received another bill. This time additional charges were added, my bill was now even more $240.35, & additional $42.52 more than before. I called to dispute and question these charges. Today I was told that I, not only owe the previous amount, they discovered they had undercharged me.

  Business Response

  Date: 07/24/2023

  Re: Complaint ID # ********
  
  Dear Resolutions Specialist:
  
  Thank you for your July 21, 2023, notice about a concern brought to your office by our member.
  
  Due to privacy reasons, we are unable to address our member's complaint in detail through this method. Therefore, this will be the only response the BBB receives directly from us.
  
  In order to ensure our member's concerns are addressed, we have documented this complaint for our ******************** to research and resolve. We will contact our member directly by letter with the outcome of our review within 30 days of the date we received this notice.
  
  If our member needs assistance in the meantime, they can reach ****** Services by phone at ************** or by email at kp.org/wa/email Monday through Friday, from 8 a.m. to 5 p.m.
  
  If the BBB has any questions about this response, please call our ******************** at ************** Monday through Friday, from 8 a.m. to 5 p.m.
  
  Sincerely,
  
  ******* L
  ****** Relations Coordinator
  WA ************ Grievance Operations

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the customer service to check if my therapy would be covered and the operator said "yes it would be covered. So, I submitted my claim to find that I can only submit by mail and they would "respond within 90 days" this is unacceptable slow to me and I don't know why I can't do it in an online form. So it took me a few months to find out my claims all came back denied. When I called to clarify, the operator said that the other operator "shouldn't have said that I would be covered for this". The only thing they could do was open a claim for me to get that call investigated. But it's been months and I haven't heard back. So I did my due diligence calling in and checking if I would be covered but they gave me the wrong info and won't fix this problem.

  Business Response

  Date: 07/14/2023

  Re: Complaint ID # ********
  
  Dear Resolutions Specialist:
  
  Thank you for your July 12, 2023, notice about a concern brought to your office by our member.
  
  Due to privacy reasons, we are unable to address our member's complaint in detail through this method. Therefore, this will be the only response the BBB receives directly from us.
  
  In order to ensure our member's concerns are addressed, we have documented this complaint for our ******************** to research and resolve. We will contact our member directly by letter with the outcome of our review within 30 days of the date we received this notice.
  
  If our member needs assistance in the meantime, they can reach ****** Services by phone at ************** or by email at kp.org/wa/email Monday through Friday, from 8 a.m. to 8 p.m.
  
  If the BBB has any questions about this response, please call our ******************** at **************, Monday through Friday, from 8 a.m. to 5 p.m.
  
  Sincerely,
  
  Mandy S
  ****** Relations Coordinator
  WA ************ Grievance Operations

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20308660
  
  I am rejecting this response because: I called back the members services number provided and they said that it doesn't matter what the representatives told me on the phone, I can still be denied if they told me I was covered.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled for an Individual and Family Plan with Kaiser Permanente Washington (KP) during Open Enrollment 2022, which included *********************** through Delta Dental Washington. Despite paying monthly premiums to cover dental insurance, Kaiser did not update Delta Dental that I was a member. I discovered this in April when attempting to schedule a dental appointment. Upon discovering that I did not have dental insurance, I filed a claim (Ticket# S-********) and was told to fax an Account Change Form to KP, which I did on three separate occasions in April and June. I received no response from Kaiser. I delayed our dental appointments until June. To attempt to resolve the issue, I called KP ****** Services weekly starting in April and was told that the local ****** Services could not communicate with the National KP ****** Services and I would have to wait until they updated Delta Dental. On multiple occasions, I called KP ****** Services and was hung up on. Being unable to wait any longer to see a dentist, I made a dental appointment for June 26. The dental provider is now billing me for the full cost of the visit, saying that I am not listed as a member of Delta Dental. I am unable to make any progress in resolving this issue with Kaiser despite paying dental insurance premiums for the past seven months and spending hours of my time trying to resolve this issue by phone.

  Business Response

  Date: 07/13/2023

  Re: Complaint ID # ********
  
  Dear Resolutions Specialist:
  
  Thank you for your July 12, 2023, notice about a concern brought to your office by our member.
  
  Due to privacy reasons, we are unable to address our member's complaint in detail through this method. Therefore, this will be the only response the BBB receives directly from us.
  
  In order to ensure our member's concerns are addressed, we have documented this complaint for our ******************** to research and resolve. We will contact our member directly by letter with the outcome of our review within 30 days of the date we received this notice.
  
  If our member needs assistance in the meantime, they can reach ****** Services by phone at ************** or by email at kp.org/wa/email Monday through Friday, from 8 a.m. to 5 p.m.
  
  If the BBB has any questions about this response, please call our ******************** at ************** Monday through Friday, from 8 a.m. to 5 p.m.
  
  Sincerely,
  
  ******* L
  ****** Relations Coordinator
  WA ************ Grievance Operations

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Kaiser Permanente rewards program. I was given a **** debit card to spend on my health expenses. I only had the card for a couple months, still had a balance of over $50 on it. I went to pay my medication with it and it would not work. After I called the representative finally told me after not seeing anything wrong with it that it expired a few months ago. I only had the funds for a few months and the money I earned supposedly expired. She said didn't know why it expired or any information for that matter. I would like my money sent to me so I can use it.

  Business Response

  Date: 03/02/2023

  Re:Complaint ID #********
  
  Dear Resolutions Specialist:
  Thank you for your February 28, 2023 notice about a concern brought to your office by our member on February 28, 2023, about **** debit rewards program.
  Due to privacy reasons, we are unable to address our member's complaint in detail through this method. Therefore, this will be the only response the BBB receives directly from us.
  In order to ensure our member's concerns are addressed, we have documented this complaint for our ******************** to research and resolve. We will contact our member directly by letter with the outcome of our review within 30 days of the date we received this notice.
  If our member needs assistance in the meantime, they can reach ****** Services by phone at ************** or by email at kp.org/wa/email Monday through Friday,from 8 a.m. to 8 p.m.
  If the BBB has any questions about this response, please call our ******************** at **************, Monday through Friday, from 8 a.m. to 5 p.m.
  
  Sincerely,
  ******************
  ****** Relations Coordinator
  WA ************ Grievance Operations
  

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on February 13th at 9:30 AM I went to a scheduled wellness visit (annual physical) with my new health care provider ************************* a Kaiser Permanente doctor. This wellness visit is covered and paid for fully by my insurance. He asked me a series of health questions, reviewed my prescriptions and said he wanted to update my chart and ordered blood tests. A few days later I was sent a surprise bill for $184.27. I called member services and filed a complaint about the bill. I was told because I had blood tests and the doctor changed my prescription it was an "Office Visit" not a wellness visit. They told me that that was their new policy and I have to pay the bill. I was not told about their policy or that I would be charged for anything. If I had known I would not have made the routine appointment, I believe Kaiser is taking an unfair advantage by not informing me about their policy or predatory billing practices. All I did was answer the doctors questions and get the blood tests he ordered. Also he did not change any of my prescriptions as was stated by member services. Thank you for any help you can provide. *****

  Business Response

  Date: 02/27/2023

  Re: Complaint ID # ********

  Dear Resolutions Specialist:
  
  Thank you for your February 23, 2023, notice about a concern brought to your office by our member on February 23, 2023.
  
  Due to privacy reasons, we are unable to address our member's complaint in detail through this method. Therefore, this will be the only response the BBB receives directly from us.
  
  In order to ensure our member's concerns are addressed, we have documented this complaint for our ******************** to research and resolve. We will contact our member directly by letter with the outcome of our review within 30 days of the date we received this notice.
  
  If our member needs assistance in the meantime, they can reach ****** Services by phone at ************** or by email at kp.org/wa/email Monday through Friday, from 8 a.m. to 8 p.m.
  
  If the BBB has any questions about this response, please call our ******************** at **************, Monday through Friday, from 8 a.m. to 5 p.m.
  
  Sincerely,
  
  Mandy S
  ****** Relations Coordinator
  WA ************ Grievance Operations

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/11/2023 I submitted a FMLA form request that was suppose to be due back in 15 days . 17 days later I receive notice that I have to schedule an appointment . I have been going to my provider for a while now and have expressed my health concerns very clearly. Now I need an appointment to talk about this same request with no availability for months. 1/27/2023 I was told to go to a different provider. I submitted a request and was told Id get a call in 20 minutes. Its been over an hour. Each person I speak with continues to push my statements to the side and say they cant help but this is my only point of contact and I have a deadline to meet . My employer and leave agent has approved my need for leave yet my provider isnt trying to relay this information even though I was given medication in the past to treat the exact conditions Im requesting leave because of (anxiety , stress and sleep deprivation). Im not being heard and Kaiser effecting my employment by causing extra delays for something that is on record. My stress and anxiety is effecting my scoliosis really bad as I cant relax and I need time to be heard and repair my body so I can get back to an active and healthy lifestyle. Right now my mental health Is being effected by my job and I need temporary time off. I submitted an additional document that was also provided by my employer to be signed and Kaiser is neglecting to even respond and its been since 1/20/2023 and that form has yet to be signed. These are documents provided by my employer to have signed by my physician and the team is not at all interested in my health.

  Business Response

  Date: 01/31/2023

  Re: Complaint ID # ********
  
  Dear Resolutions Specialist:
  
  Thank you for your January 28, 2023, notice about a concern brought to your office by our member on January 27, 2023.
  
  Due to privacy reasons, we are unable to address our member's complaint in detail through this method. Therefore, this will be the only response the BBB receives directly from us.
  
  In order to ensure our member's concerns are addressed, we have documented this complaint for our ******************** to research and resolve. We will contact our member directly by letter with the outcome of our review within 30 days of the date we received this notice.
  
  If our member needs assistance in the meantime, they can reach ****** Services by phone at ************** or by email at kp.org/wa/email Monday through Friday, from 8 a.m. to 8 p.m.
  
  If the BBB has any questions about this response, please call our ******************** at ************** Monday through Friday, from 8 a.m. to 5 p.m.
  
  Sincerely,
  
  ******* L
  ****** Relations Coordinator
  WA ************ Grievance Operations

• Initial Complaint

  Date:01/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They treat disabled people like garbage . The most obvious example is their refusal to give people on ******** a kaiser member card with your kaiser number on it, while asking for your kaiser number all the time . Another example is their refusal to help me push my wheel chair to my car. The nurses, security people and front desk all refused to help me get to my car and after waiting in my wheel chair in front of the hospital a total stranger had to help me. They told me they wouldn't help for liability reasons. They have caused me PTSD.

  Business Response

  Date: 01/04/2023

  Re: Complaint ID # ********
  
  Dear Resolutions Specialist:

  Thank you for your January 2, 2023,notice about a concern brought to your office by our member.
  
  Due to privacy reasons, we are unable to address our member's complaint in detail through this method.Therefore, this will be the only response the BBB receives directly from us.
  
  In order to ensure our member's concerns are addressed, we have documented this complaint for our ******************** to research and resolve. We will contact our member directly by letter with the outcome of our review within 30 days of the date we received this notice.
  
  If our member needs assistance in the meantime, they can reach ****** Services by phone at ************** or by email at kp.org/wa/email Monday through Friday, from 8 a.m. to 8 p.m.
  
  If the BBB has any questions about this response, please call our ******************** at ************** Monday through Friday, from 8 a.m. to 5 p.m.
  
  Sincerely,
  
  Mandy S
  ****** Relations Coordinator
  WA ************ Grievance Operations

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been diagnosed with breast cancer by ******************* Alliance. Kaiser Permanente is unfortunately my secondary insurance.I have a lumpectomy scheduled for November 21, 2022. I have had the surgeon's office fax the referral to KP on 11/14/22 and they were told that it needed to come from my PCP.I called Kaiser on 11/15/22 to get the fax number for my PCP to send the referral and was given the ************ number to fax to. This was after having been on the phone for quite some time for them to get the number. I'm not sure why a fax number would not be readily available for the call center?!? I received confirmation from my PCP that the referral was sent. I called to KP and spoke to **** to confirm that the fax was received and was told that it wasn't. I asked for the fax number again and was now given a different fax number of ************. Again, I contacted my PCP to send the referral to the new number and confirmed that they sent it. I called KP and spoke to ******** to confirm that the referral was received and was told that it wasn't. ******** confirmed that the ************ fax number was correct. I asked to speak to a supervisor and was told that there wasn't one one duty. I was told that I would get a call back and never received a call.On November 18th, I called KP again to see if the referral was received yet and was told that there wasn't anything on record. I asked again to speak to a supervisor so that I could make sure that this was taken care of before my surgery in a few days and was told there wasn't a supervisor on duty. I asked for a call back but I'm not holding my breath.I thank God that Kaiser is not my primary insurance as I would not want to put off the surgery to remove the cancer from my body. This is the absolute worst service and I would never recommend Kaiser to my worst enemy.

  Business Response

  Date: 11/21/2022

  Re: Complaint ID # ********
  
  Dear Resolutions Specialist:
  
  Thank you for your October 27, 2022 notice about a concern brought to your office by our member.
  
  Due to privacy reasons, we are unable to address our member's complaint in detail through this method. Therefore, this will be the only response the BBB receives directly from us.
  
  In order to ensure our member's concerns are addressed, we have documented this complaint for our ******************** to research and resolve. We will contact our member directly by letter with the outcome of our review within 30 days of the date we received this notice.
  
  If our member needs assistance in the meantime, they can reach ****** Services by phone at ************** or by email at kp.org/wa/email Monday through Friday, from 8 a.m. to 8 p.m.
  
  If the BBB has any questions about this response, please call our ******************** at ************** Monday through Friday, from 8 a.m. to 5 p.m.
  
  Sincerely,
  
  ******* L
  ****** Relations Coordinator
  WA ************ Grievance Operations

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* has been with Kaiser since they took over Group Health, and has never had this much trouble getting service. She's also been on medications, these three in particular, for many years. If she needs a refill, it's been seamless, until now. No matter how hard I try or how loud I scream, Kaiser is ignoring her refill requests. Despite the bottles saying she has one refill left, after submitting the refill request, I received a message not from the doctor but from the doctor's ****** saying it's been cancelled. They refused the refill of three meds because she is due for blood work. No one reached out to me prior to this, and she was at urgent care and the hospital in April and May of 2022. If it was so urgent, why wasn't it done then. After countless attempts to reach someone, I was able to get a 14 day supply of her meds with the promise that she would get the blood work on 10-22-22. Within 24 hrs, all the results were in. Still no refill, still no contact from the doctor, and still no meds. I've tried calling, the wait time is atrocious, I called customer service, they can't help, I messaged the doctor's ******, they'll forward the request to the doctor, I contacted pharm and they said they'll message the doc. It has now been eight days since the blood work has been done with absolute silence from her health care team. No one at Kaiser appears to care for this 83 yr old woman with alzheimers. She needs these three refilled ASAP and delivered this week: levothyroxine, allopurinol, and amlodipine. If doses need changing, then let's get it done and notify the family so we're not sitting her spending hours begging for help.

  Business Response

  Date: 11/09/2022

  
  Kaiser Foundation Health Plan of Washington
  Kaiser Foundation Health Plan of Washington Options, Inc.
  
  ** Grievance Operations
  P.O. Box 35191
  *******, ** 98124
  
  Better Business Bureau Northwest + Pacific
  P.O. Box 140015
  *****, ** *****
  
  
  November 9, 2022
  
  
  BBB Number:   18334215
  
  
  Dear Resolution Specialists:
  
  Thank you for your email received on October 30, 2022, regarding a concern brought to your office by our member.  We do appreciate you bringing this to our attention for awareness as our goal is to create an excellent member experience.  We are currently working to address this issue with our member through our Grievance Process and will respond directly to them at the end of the review.
  
  We deeply apologize that we did not meet our members expectations and will use this as an opportunity to learn how we may better serve all members.
  
  If you have any questions, please contact me directly at ************, Monday through Friday, from 8 a.m. to 5 p.m.
  
  ******s can contact ****** Services with questions at ************** (TTY 711) Monday through Friday, from 8 a.m. to 5 p.m.  They may also send an email at kp.org/wa/email.
  
  Sincerely,
  
  **************
  Kaiser Permanente ****** Grievances

  Customer Answer

  Date: 11/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************