Complaints

This profile includes complaints for Starbucks Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Starbucks Corporation

  2401 Utah Ave S Ste 800 Seattle, WA 98134-1435

• 

  Starbucks Corporation

  221 W Heron St Aberdeen, WA 98520-6224

• 

  Starbucks Corporation

  1202 E Wishkah St Aberdeen, WA 98520-4225

• 

  Starbucks Corporation

  1519 Commercial Ave Anacortes, WA 98221-2234

• 

  Starbucks Corporation

  1720 Commercial Ave Anacortes, WA 98221-2325

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a Starbucks and I ordered my drink the my drink I order everyday. ***** sugar oak milk shaken expressing upside down with brown sugar nondairy cold foam. The partner asked what do you mean update down so I explained I order this drink this way every day and its terminology used in the app. So I went on to explain its milk at the bottom and espresso poured on to so its not so milky as Im explaining the shift supervisor jumps in the conversation at a higher tone saying maam this drink is going to be milky and the cold foam a going to seep into the coffee and I said maam I order this everyday for years Ive been drinking this drink. I went onto to say I been here for five minutes explaining my drink and this shouldnt be the case. Thats my rose I will take it how it comes. I pulled around to the window and asked for the manager and the shift supervisor Alley said we are not making your drink today. I said what? She diss you can call cooperate or talk to the district manager I said ok I said will do that. It felt like she was targeting me for racism because me explaining my drink and how I usually get it doesnt mean you deny me my service when the original person asked me like she didnt know what I was asking. Its very frustrating Ive been a Starbucks loyal customer for many many years and I order and spend my money with this company daily this kind of service is totally uncalled for.

  Business Response

  Date: 07/05/2025

  Greetings Mia,
  
  We wanted to thank you for reaching out to bring this to our attention. We see that you were already able to receive assistance with this matter and spoke with the DM. That is fantastic to hear. If we can assist with anything else, please feel free to call in at 800-782-7282 and provide case number CS14481664 for any additional updates.

  Regards,

  Customer Care

  Customer Answer

  Date: 07/05/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23552915, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Mia Isbell

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted customer service via online chat to see if I could get stars man manually added to my account. My ********************** app was not working on June 8, 2025. I always mobile order and pick up my drinks. I ordered through the drive-through and asked for a copy of my receipt so I can have the stars added. I spoke to the customer service representative who told me that she would have to submit the request and I still have not received my *****. Im not sure what the problem is. This isnt a hard request. I also told her that the drink I ordered and the drink I received were totally different and she refused to escalate that situation. I paid over seven dollars for the wrong drink. I have been a loyal Starbucks customer for multiple years every time I have a problem they never wanna fix it and its always reluctant andthey always tell me theres not much they can do. I asked them to please look at my account and see how much money I spend Starbucks per month or per year. In this economy, spending any money on a drink is a luxury and I feel like Starbucks isnt grateful for me as a customer spending as much money as I do I want the stars added it to my account that Im entitled to. Its pathetic that it even has to come to submitting a complaint to get stars on an app.

  Business Response

  Date: 07/02/2025

  Hello Kali,

  I am sorry to hear that this has been your experience. I completely understand your disappointment and have added 13.5 Stars to your Starbucks Rewards account. It can take up to 24 hours for you to see them on your end. Please give us a call at ************* and reference case #CS14287657 if you still need assistance.

  Thank you,

  Customer Care

• Initial Complaint

  Date:06/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the third time starbucks coffee located on ********************************************************************* up my order. everytime was for a total of approximately $10.00 each $30.00 total. By the time I realize the order is wrong I'm on the highway. The first time I ordered warmed ******** with butter, the ******** was cold and the butter hard as a rock, recently the hot cappuccino was cold. Lastly, they open the doors late which makes me late for work. I would like a gift card please to use at a different Starbucks coffee shop. I willl never again go to the one on *************.

  Business Response

  Date: 07/01/2025

  Hello *******,Thanks so much for taking the time to reach out. We have
  reviewed the details of your complaint, and we need more information. Please contact the *** at ********************.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been going to the same Starbucks located on *********/Western in ***********, ** for over 3 years now because it's the closes location to me. Over the last year maybe longer things have been getting increasingly difficult the staff is always rude and the manager seems to support the horrible customer service and ill treatment of customers they have been constantly purposefully making my drink wrong and I feel I now basically pay to have a sparring match because it's always attitudes and back and fourth and gaslighting I have tried to communicate with the employees but they listen to respond not to understand I have even tried to accommodate them by changing my drink and how i order it to be made ( I increased the pumps of syrup and order extra splash of milk) to try and fix the issue and avoid getting it made incorrectly but they purposefully ignoring the order and fix it wrong I have remained calm and try to communicate despite this being an everyday issue as I patronize the Starbucks every single day I was paying almost $8 for a cup of coffee and I know the way I order my drink and if they follow my directions (the sticker) they can achieve the taste I want because it has been done before at this same location and always is made right when I visit other locations but the team here seems to take things personal and are trying to make me the problem it has become draining to have to experience this daily and after several complaints to corporate nothing has improved I no longer feel safe going to that location as the employees seems to have so much distain for me I honestly don't know if they would take things as far as tampering with my drink as much as I use to enjoy my trips to Starbucks everyday is has become a reoccurring battle and it truly disappointing that I may have to take my business where I'm treated like a human a paying customer and where I'm valued

  Business Response

  Date: 07/02/2025

  Hello *******,

  I am sorry to hear that this has been your experience. I have documented this and forward it directly to the District Manager and asked that they reach out to you directly. You should hear from them in the next 48 business hours. If you need further support please give us a call at ******************** and reference case #CS14459805. We appreciate you patience.

  Sincerely,

  Customer Care

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Our store on ******* st in ************, our air conditioning has been broken for well over a month. During the last few weeks the assistant manager of the hotel connected to our store has had an extension cord connected to a portable ac unit that draws a lot of power. Yesterday we discovered the cord to the portable ac unit melted into the extension cord. I let the manager know we can not plug an ac unit into the extension cord because it draws too much power and is a fire risk but she did not listen.

  Business Response

  Date: 06/27/2025

  Hello Avia,

  Thank you for bringing this to our attention. We would be concerned if we observed this. We have forwarded your feedback to the district manager for this area. 

  Thank you,

  Starbucks customer care

  Customer Answer

  Date: 06/27/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23521227, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Aiva Fields

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This summer the Starbucks located at ***************************************************************** has had no air conditioning. From June ***** (today) there has been an on going heat wave. The workers there are working under unsafe conditions. I spoke to a manager about it and my concerns went ignored. I know Starbucks temperature policy and they are clearly violating this. The employees there are being abused and neglected as a concerned citizen it breaks my heart and I am sure this is illegal.

  Business Response

  Date: 06/27/2025

  Hello Avimael,

  I am sorry to hear about this experience. I would be concerned if I observed this. Your feedback has been forwarded to the District Manager for that area. If you have any additional questions, please call 1-800-STARBUC and reference case number CS14405917.

  Thank you,

  Starbucks Customer Care

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Starbucks and ordered my usual coffee 10 minutes later I went back in the drive-through and ordered two large water cups considering thatI had a dog that stopped breathing. They refuse to give me water after being a paying Customer for over 15 years .I called corporate. I told the situation as I was livid, almost losing my dog over a measly 2 cups of water that Starbucks would not give me and was ***** about. I am retracting all of my friends, family employees in corporate from Starbucks and going somewhere else meaning that they will lose overtime millions of dollars in a matter of a year. This is what the world has come to, this is sad and frustrating. Starbucks will no longer be my first choice to go to or a choice in general at all. Who refuses water to anyone ? This is crazy

  Business Response

  Date: 06/26/2025

  Hi ****** thanks so much for taking the time to reach out. We have reviewed the details of your complaint and would like to gather more information regarding your experience. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS14394346

  Starbucks Customer Care

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: June 22, 2025 Complaint Against:Business Name: Starbucks Coffee Company Store Location: Store #**************************************** Rd Manager Name: *** ***** Complaint Summary:On June 22, 2025, I visited Starbucks Store #***** at ************************************. With the outside temperature near 100 degrees, I requested a cup of water. The employee I spoke towho identified herself as the store manager, *** Solisstated they no longer provide water to customers.I then offered to purchase a cup of ice water. She refused, saying store policy prohibits it. I asked if I could order a coffee and substitute water instead; again, she declined, citing corporate policy that water can only be provided after accepting the coffee. I asked for the district manager's name and was told "Megan." **** I clarified, Even if someone is willing to pay or substitute water in this heat, youll still refuse? she confirmed: Yes.I was stunned by this response, especially given the extreme heat and the store's proximity to a community of unsheltered individuals. Denying waterparticularly when payment is offeredis both inhumane and a potential public health risk.

  Business Response

  Date: 06/24/2025

  Hello Veronica, Thanks so much for taking the time to reach out. We have
  reviewed the details
  of your complaint, and we need more information. Please contact the CCC at
  1-800 STARBUC.

   

  Thank you,

  Starbucks Customer Care

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my Starbucks app I had a digital gift card that had a balance of around $11. On 6/8/25, I made 3 separate transactions to load $45 total onto the card from virtual credit cards that I lawfully had access to (these were gifted to my family from an airline delay). In response the next day Starbucks not only reversed the money loaded onto my account, they also wiped the existing money of $11 I'd loaded without my permission. These are my funds that I paid for legally. Their digital gift card system and practices are abusive, deceptive, and unlawful. I filed a case on 6/9 which they said would be resolved in 3-5 business days, and I've contacted 2x since and they still have not appropriately resolved my case.I would like to the balance that was stolen from me to be refunded, and also additional compensation due to the hours I've wasted trying to get Starbucks to take corrective action on this issue.

  Business Response

  Date: 06/27/2025

  Hello,
  
  Thank you for reaching out. For security purposes, please contact the CCC at 1-800-STARBUC and our team would be happy to further assist you.
  
  Take care,
  
  Starbucks Customer Care
  

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The coffee large frappe mocha I ordered with no cookie crumble and no whip cream and gave one with cookie crumble in it I called and they wouldnt do anything about it

  Business Response

  Date: 06/25/2025

  Hello Michael

  We are sorry to hear that this has been your experience and are glad to see that our Chat team was able to assist you with this. Please give us a call at 1-800-STARBUC and reference
  case #CS14311986 if you still need assistance.

  Have a wonderful day!

  Customer Care