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Business Profile

Collections Agencies

Puget Sound Collections
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Puget Sound Collections's headquarters and its corporate-owned locations. To view all corporate locations, see

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Puget Sound Collections has 2 locations, listed below.

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Medical ****** ER Care Physician (medical health care) and do not have a contract with Puget Sound Collect. They did not provide me with the original application like I asked.

      Business Response

      Date: 01/10/2023

      ***************** was sent a proper initial collection notice in May 2021 for an unpaid emergency physicians bill for services rendered 12-24-2020.  Our office spoke to the complainant in July 2021.  He wanted us to look up his insurance information under his social security number, we informed him we could not do so.  Our representative requested he contact our office when he located his insurance card so the charges could be billed to insurance. The complainant has not made any response since until this complaint.     Our contract to collect the debt is with the original creditor, not the patient.   Our office is a business associate of ****** ER Care Physicians. **** is a third party health care provider at *********************** and did not ask the patient to sign a separate financial responsibility agreement.  It invoices patients for their services.  We will report the account as disputed with the credit reporting agencies.  

       



    • Initial Complaint

      Date:01/09/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Medical-****** ER Care Physician (medical/health care) and do not have a contract with Puget Sound Collect. They did not provide me with the original application like I asked.

      Business Response

      Date: 01/10/2023

      This is a duplicate complaint.  ********** responded to the duplicative complaint under ID ********.

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account is not mine, I don't authorize anyone to use my account, Please remove this inaccurate account.PUGT SND COL Account #*******

      Business Response

      Date: 08/31/2022

      The complainant's charges are for a physician/facility fees for medical services for visits in June/July 2018.  An initial collection notice was mailed to the address as it appears on the identification she provided with her complaint.  She failed to respond.   While we will report the collections as "disputed", we have investigated with the provider and all the identification matches the patient and the balance due is after her insurance processed.

      Our office will mail proof the debts to the complainant at the address provided on the complaint.  

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account is not mine, I don't authorize anyone to use my account, Please remove this inaccurate account.PUGET SOUND COLLECT Account #*******

      Business Response

      Date: 08/31/2022

      The complainant's charges are for physicians charges for an emergency room visit in April 2019.  An initial collection notices was mailed, no response was made.

      We will report the collection as "disputed" but the identification provided matches the patient.   Our office will mail proof of the debt to the complainant at the address provided on the complaint.

    • Initial Complaint

      Date:08/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sep 2020, VA medical center in ****** sends me in ambulance to *************************. Late 2020, I get notice of bill and maintain OPEN email communication with provider ********** ER PHYSICIANS. **** is sent to VA and TriWest for payment.2021, I noted that the bill wasnt paid and was about to be sent to collections. I emailed the provider, who NEVER NOTIFIED ME THEY WERE NOT PAID AFTER OUR LAST EMAIL, and Puget Sound Collections ignored my messages.Summer 20**, I find myself paying high interests and a collections account opened by Puget Sound Collections. THEY NEVER WROTE TO ME after my attempted communications in 2021.-Aug 20**, I contacted the VA offices in DC about this. They opened a case and found that the provider was given the paperwork to GET PAID, but the lazy provider refused to fill the papers to send me to collections, so that PSC incurs monthly fees onto a FRAUDULENT BILL!!!!! I have wasted my time this month emailing PSC, but the cowards DO NOT REPLY! VETERAN AFFAIRS opened a case with their collections office, case # **-VA-CC-83-08687774-2. THIS IS WILLFUL SCAM TO ENRICH NOTH COMPANIES by unsuspected Veterans. THIS IS BIGGER THAN ME! I filled a complaint about the provider (see attachment), and the collector with you.

      Business Response

      Date: 08/22/2022

      The complainant's account balance was referred to our office for collection 5/3/2021.   The initial collection notification was mailed to her 5/6/2021 to the mailing address of: ***********************  ********, **  98373.

      The complainant did not respond to this notice or communicate with our office.

      This  communication will be forwarded to the provider for review on any billing disputes and will remove the account from the consumers credit report while the dispute is being investigated.

    Puget Sound Collections is BBB Accredited.

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