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Business Profile

Computer Software

TipHaus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company, Tiphaus, is responsible for paying out money earned in tip format to servers the day following a worked shift. the company has released a new app, and new system approximately a week and a half ago. All servers who utilize their service are running into mass issues, and can not access our money. They tell us to utilize phsical cards that were shipped without a pin number, and you can not reset the pin in the app. We write letters and call support and get no answers or estimation of return of funds. we can not transfer money, charges in amounts between 5 to three hundred dollars are appearing on the accounts as finalized transaction without the ability to dispute them, and without the ability to get any contact with the company. i am both an employee who is using this service and has been personally affected, and also a part time manager who is looking my employees in the face explaining i have no idea where there money is, or has gone.

    Business Response

    Date: 12/31/2024

    The TipHaus team is aware of the complaint and has been rectified via our support channels. 
    The issue arose during the transition from one bank partner to another and there were certain issues that arose that were outside of our control to a large extent.
    The TipHaus team is dedicated to resolving all issues for any affected parties.
    Contact us at ********************************** if there are any lingering issues.

    Customer Answer

    Date: 01/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* *******

TipHaus is NOT a BBB Accredited Business.

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