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Business Profile

Cosmetics Sales

Paula's Choice LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

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Review Details

  • Marguerite K

    Date: 07/07/2025

    Developed allergic conjuntivitis from Paulas choice retinol. Have used retinol products for 10 yrs (NOT Paulas Choice) and have had no problem. Reaching out to them so they know the product is not allergic proof.

  • Carolyn K

    Date: 10/11/2023

    I placed an order several days ago and a day or two later got an email from Paula's Choice saying my order has been cancelled. I emailed back to ask why it has been cancelled and they never responded. The item is still in stock on their site as of today. I will not be ordering from this company again.

  • Debra K

    Date: 09/07/2022

    Ok, hard to believe the reviews here. Most of them refer to customer service and shipping during the Covid pandemic. Hardly a fair assessment of a company's value. Most people come to the BBB to complain, not to praise. I have used the products for years and they are the one company I feel I can count on. This is a big deal when you think of the many skin care companies that get hyped and overpriced for inferior products. I came here to the BBB because I saw an article on ************ Today that denigrated the company without having ever tried them. They said they based their opinion on their research and reviews. I guess they just ignored all the rave reviews. Paula's Choice does help acne with properly formulated products that add to a dermatologist's care if that is needed. The article seems to say that because this is not a dermatologist's line, they can't create products that help acne--What? Ridiculous. The products here are better than most lines, even the- so called "clinical" lines. So onward with one caveat--the company has been sold so it remains to be seen how it all will work out in the future. My concerns would be the quality and pricing. But for now I remain a loyal and grateful customer to products I can trust and admire.

Paula's Choice LLC is NOT a BBB Accredited Business.

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