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Business Profile

Department Stores

Nordstrom, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Complaints

This profile includes complaints for Nordstrom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nordstrom, Inc. has 140 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Nordstrom, Inc.

      1700 7th Ave Ste 1000 Seattle, WA 98101-4407

    • Nordstrom

      700 Fairmount Ave Towson, MD 21286-1037

    • Nordstrom

      7883 N Blackstone Ave Fresno, CA 93720-4307

    • Nordstrom

      1600 Stoneridge Mall Rd Pleasanton, CA 94588-3246

    • Nordstrom

      1651 Arden Way Sacramento, CA 95815

    Customer Complaints Summary

    • 1,603 total complaints in the last 3 years.
    • 419 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello so on 01/11/2022 I placed an order on Nordstrom for two pairs of converse shoes for a gift for my sister's birthday The total was $452 and on 01/13/2022 I got a notification saying that the shoes were delivered but I never received it it never got to me so I decided to wait about three days and I still never received the shoes so I contacted Nordstrom's customer support I explain the situation to them and they told me that they will look into the matter for me and asked if I wanted a refund or replacement I chose refund then all of a sudden I got an email saying they weren't able to process my refund so I contacted back again and they blatantly just refuse to help me in any sort of way even going out the way to accusing me for putting the wrong address and making look like it's my fault they haven't even done any excessive investigation with *** to see if I received my package Just thought out ignoring me and refusing to help me so now I am out of $452 but recently a friend recommended to contact the Better Business Bureau So I'm using this as a last resort to get to some sort of resolution for my issue to see if I can get any some sort of solution because Nordstrom so far has refused to help me in any sort of way with this matter thank you my order number also is *********

      Business Response

      Date: 07/25/2022

      We are sorry to hear our customer did not receive their package.We certainly understand that things happen once packages leave our facility,however, refunding and/or replacing merchandise reported as not received is done at Nordstrom's discretion. Our Delivery Research department has communicated with our customer that we will not be able to move forward with a refund or replacement following our internal investigation. We have advised filing a police report. Once the investigation officer ******** us with a subpoena, we will be able to release the details of our investigation. We are truly sorry for any disappointment this may cause; This decision was not taken lightly. We consider this matter closed.

      Customer Answer

      Date: 08/01/2022

       
      Complaint: 17556944

      I am rejecting this response because:

      Sincerely,

      *****************************

      Customer Answer

      Date: 08/13/2022

      I am fully rejecting This statement that Nordstrom has provided because they didnt even take any effort to reach out to me regarding this issue they just gave me the same copy and paste response they were always telling me to get a subpoena Nordstrom didnt even do any internal investigation which they stated that they did which is clearly a lie they never investigated with *** regarding my last package they just quickly denied my case and told me to get a subpoena and that doesnt make any sense because I already went to the carrier and explain the situation to them and they told me that it is Nordstroms responsibility to provide a resolution for this issue not *** I even asked Nordstrom for a proof of delivery and they are refusing to provide that for me unless if I get a police report which is completely ridiculous and criminal from this scummy company I explain to them that there is no proof of theft and there is no proof of delivery so filing a subpoena Is clearly irrelevant I am definitely collecting all the proof and I am sending this to my bank and Im going to be filing a charge back against them and I do want my review to be public to warn other people from ordering from the scummy **************** and shop elsewhere so did you not get swindled out of your money

    • Initial Complaint

      Date:07/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase clothing item online with next day in store pick up. Alerted via email order was delayed additional 10 days. After going thru customer service I was told to call the store. For a $7 fee they maybe able to redirect the item to another store for quicker pick up. As of 11 July same item is listed as being able to be picked up within 48hr of order. Feel this deceptive advertising for next day pick up and a scam for charging a fee to have the item redirect. Nordstrom failed to deliver as promised with next day pick up. Failed to correct their systems to reflect next day pick up delay and associate exorbitant fees to change delivery.

      Business Response

      Date: 07/21/2022

      We're sorry to hear about this customers experience and appreciate the chance to assist. Our teams will connect directly. 

    Nordstrom, Inc. is NOT a BBB Accredited Business.

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