Complaints

This profile includes complaints for Nordstrom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nordstrom, Inc.

  1700 7th Ave Ste 1000 Seattle, WA 98101-4407

• 

  Nordstrom

  1701 Preston Rd # D1 Plano, TX 75093-5146

• 

  Nordstrom, Inc.

  PO Box 6555 Englewood, CO 80155-6555

• 

  Nordstrom, Inc.

  FRANKLIN MILLS MALL PHILADELPHIA, PA 19104

• 

  Nordstrom Rack

  1520 E Golf Rd Schaumburg, IL 60173

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item and have been getting a run around about a refund getting issued. I was told I would receive an email when refund was processed by 6/3/25. They have had the item for 14 days. Now they are telling me if I dont receive refund by 7/3/25 to call them again.

  Business Response

  Date: 06/10/2025

  ********, thank you for reaching out to us and sharing your concerns regarding your return. We sincerely apologize for any disappointment you may have experienced. Upon reviewing your concerns, I am pleased to inform you that your order has been refunded in the amount of $249.00 as of June ******. If you have any further questions or concerns, please do not hesitate to contact us at ************.

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was left in public apartment building in an unsecured location. I was not in the country. Upon returning home there was no package ! This is a publics project apartment building with no security no door man! The doors are always open so anyone from the street can come and go as they please. Nordstrom manager ****** ******* told me thats not their problem what happens to the product after its left there.

  Business Response

  Date: 06/11/2025

  Keiya, we're deeply sorry to hear that your package didnt arrive as expected, and we totally understand how disappointing that must be. We noticed that the Carrier provided visual proof of delivery, but we recognize that it was left in a public space. To make things right, weve gone ahead and issued a refund for your order. Since home delivery might not always be the best option when you're not around or traveling, we kindly suggest shipping your future orders to your local Nordstrom or Nordstrom Rack as we will not be able to accommodate a refund for a similar occurrence.

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** and I recently placed an order with Nordstrom, order #*********, Versace Barocco Greca Low Top Sneaker. My order was shipped in two different packages and I only received one of the packages. Nordstrom tracking did not provided any proof of delivery, just stated that the package was delivered at my front porch on June 01, 2025 at 12:51pm. I've searched for the package everywhere but no luck, Up until today (June 2nd 2025) the package has yet to show up at my front door, Im still waiting for it. I believed this package went ashtray. I reached out to Nordstrom **************** for a resolution/refund, ******************** denied my request/refund and never give me an explanation. My money is being charged but my item was not delivered . This is super frustrating to deal with especially when Nordstrom is a big company and I trust Nordstrom will do their part. What an embarrassment I have to go through. Nordstrom agent advised me to file a police report, filing a police report would be irrelevant. The item could be delivered to a wrong house which does not constitute as theft. I have done many online shopping and this is the first time *** experienced a company who blames the customer for not receiving the package.

  Business Response

  Date: 06/12/2025

  Dear ***** Ph,

  We are very sorry to hear that you did not receive the contents of your package and for the disappointment caused during the review of your claim. Our delivery research department have communicated with you that we will not be able to move forward with a refund or replacement following the results from our internal investigation. If you have not already done so I would advise filing a police report. Once the investigating officer contacts us with a subpoena, we will be able to release the details of our investigation and any other details we have gathered regarding the delivery.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23408195
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** Ph

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nordstrom charged my credit card to pay a balance on someone elses Nordstrom account that they have with them. Has nothing to do with me. Not my account, not my order, got no product from them. I am an innocent third party and did not give Nordstrom permission to use my credit card for the amount of ****** on 4/29 want amount returned to my credit card.

  Business Response

  Date: 06/13/2025

  *****, thank you for reaching out to us and expressing your concerns. We sincerely apologize for any inconvenience caused by the unauthorized charge to your card. It appears that the order was placed by an individual residing in your household. We kindly request that you discuss this matter with the member of your household involved. Should you have any further questions or concerns, please do not hesitate to contact us at ************.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23404602
  
  I am rejecting this response because: i did not give Nordstrom permission to use my credit card to pay debt owed to Nordstrom that was already filed in a bankruptcy. Had to cancel my long history of credit with ******* **** due to fraudulent charges. Subjecting my credit history and loss of available services. I had nothing to do with Nordstrom dont have an account with said company and *** them nothing. They used my credit card info and attached it to an old debt for someone elses account without permission. Resolution: return to my ******* **** account the amount you took $761.24 immediately!  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/16/2025

  *****,thank you for bringing your concerns to our attention and allowing us the opportunity to respond. We are deeply sorry to learn that your card was used.However, we are asking that please work with your housemate regarding this matter. You also have the option to continue to work with your card issuer to initiate a formal dispute. Were sorry to hear you were impacted but hope youll understand our position. If you have any questions, dont hesitate to reach out to us at ************
  

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23404602
  
  I am rejecting this response because: A complaint was filed with card issuer my phone and several phone calls. Tried to contact Nordstrom and was told since I dont have an account with them that couldnt help me. Ive not received any proof showing a valid reason for this charge to my credit card. Dont even know how many years ago debt was incurred. I do know a bankruptcy lawyer is aware of fraud of use by my credit card by Nordstrom and completely agrees to dispute. Not my account, not my problem. You have failed to prove anything . Reverse the charges back to my card and you should contact the attorney for your charges that youve failed to prove were even real or valid.  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought shoes to present as a gift to my family in ********, Nordtrom rack send to me right foot is size 6 and left foot is size 8, how should my family member wear them? I reported to Nordtromrack and they offered me the only one solution: I must import their mistaken shoes back to The *** at my expense and return to them for a refund! I dont admire this silly offer as they dont care Customer hurted emotion and how my dissapointed to help me solve the issue, they are not professional at all.

  Business Response

  Date: 06/09/2025

  Thu *** ******, thank you so much for reaching out and sharing your concerns with us. Im deeply sorry to hear that we accidentally shipped your item incorrectlyits truly never our intention to disrupt those precious family moments. Weve gone ahead and issued a refund for the lavender SKECHERS Tres-Air Uno Street Airy Sneaker. For future orders, we kindly ask that you inspect your items before shipping them out of the country so we can assist with any returns if needed. Again, I sincerely apologize for any distress this may have caused you. Thank you for your understanding!

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was genuinely excited to receive my order, but the experience turned out to be extremely disappointing. The shoes were shipped without a box, just placed in a plastic bag, which was already unprofessional. Even worse, the shoes clearly showed signs of previous use, as if someone had already worn them. When I brought them to a physical store to return them, the staff refused to process the return because of their condition. I find this completely unacceptable. As a paying customer, I expected to receive a new, unused product not someone elses returns. This experience has left me very frustrated and dissatisfied.

  Business Response

  Date: 06/09/2025

  ******* thank you for contacting us and bringing your concerns to our attention. We regret to hear that your item was received in less-than-perfect condition. Please be assured that we have communicated your feedback to the fulfillment location. Upon reviewing your order, I see that you have returned the item, and a refund has been processed. Additionally, we have issued a refund for the return shipping fee. If you have any further questions, please do not hesitate to reach out to us at ************. We are deeply sorry for any disappointment caused. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nordstrom used to be known for its customer service, yet takes no accountability for missing items in an order. My order was delivered yesterday (5/30/25) by Ontrac. I went outside immediately as the delivery driver left, the box was open and empty. A Pair of $1295 Louboutin heels (Item#********) was supposed to be inside but the box was empty. I contacted Nordstrom Live chat immediately to let them know what had happened, I was told I would receive a refund and could place a new order for my desired Items. I received an email this morning (5/30/25) saying they could not refund me. No further explanation. I am looking for a refund or replacement for my order.

  Business Response

  Date: 06/05/2025

  Mariah,thank you so much for reaching out and sharing your concerns with us. We truly appreciate the opportunity to respond. Our Delivery & Research team has carefully investigated your complaint, and after thorough review, we will not be able to honor a refund for the missing package from this order, as they have confirmed that it was delivered. If theft is a possibility, we recommend filing a police report. For future Nordstrom orders, you might want to consider using an alternate shipping address or in-store pick upthese options can easily be selected at checkout when you shop online, or you can arrange it by calling our customer service at ************. If you have any additional questions, please feel free to continue the conversation with our financial services team via the ongoing email thread, or you can reach us at ************. 

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23399307
  
  I am rejecting this response because: update: i received a new package from Nordstrom but wrong item is inside. I will be returning 
  
   

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NORDSTROM/TD BANK USADate:4/23/2018 Acct#******XXXXXXXXXXAccording to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate.

  Business Response

  Date: 06/16/2025

  Srap,thank you for reaching out and expressing your concerns. We appreciate the opportunity to address your inquiry. I have attached the response from Nordstrom ************* for your review. Should you have any further questions regarding their response, please do not hesitate to call **************. for prompt assistance. 

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a order on 5/19 was supposed to be delivered to a rack store for pick up yesterday ( 5/29) the order is not there. I dont have a tracking number for it because they dont send you one for whatever reason when its being shipped to the store I contact customer service and get the runaround. Give me my item or refund my money ridiculous.

  Business Response

  Date: 06/09/2025

  *****, thank you for contacting us and sharing your concerns. I sincerely apologize for the inconvenience you experienced with your order not being ready for pick-up. Upon reviewing your case, I can confirm that you have since collected and returned the item. If you have any further questions, please do not hesitate to call us at ************.
  

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an order from Nordstrom to my home in *********. The order was incorrect. The item was wrong and it also had a security attached to the item that I could not remove. I returned the item. I notified Nordstrom they emailed me a label to place on the package. The return package was sent to *********************** to send back. Nordstrom said that this was incorrect. It needed to go by ***. It has beenreceived by Nordstrom however they are not refunding my money because it was in their words not returned in the way that they wanted to be This is unacceptable as they have my item and they have my money and Im left with nothing as well as having paid $40 to have it shipped back toAmerica because of their mistakes

  Business Response

  Date: 06/09/2025

  ****, thank you for reaching out and expressing your concerns. We sincerely apologize for the experience you've encountered. Upon reviewing your concerns, I can confirm that a refund has been issued for the order number you provided, and your request for the return shipping charges has been approved. For assistance with the return label refund, we kindly ask that you contact ************ directly, as they will be pleased to assist you. 
  

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23396794
  
  I am rejecting this response because:

  they have made me go back-and-forth to stand up for myself to be able to receive a refund. They have given me partial refunds not the total amount. I have paid $40 of my own amount to return the item to them. They have fought me on getting the refund. There has been disgraceful the lack of customer service from this organisation. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 06/13/2025

  ****,thank you for reaching out and sharing your concerns with us. We are truly sorry to hear about your experience and the disappointment it has caused. On June 1st, our customer service team provided direction for you to connect with E-Shop World, as they are the appropriate team to address and resolve all international services. As previously mentioned, your refund has been approved,and E-Shop World is prepared to assist you with this matter.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23396794
  
  I am rejecting this response:
  
  Sincerely,
  
  **** ******