Complaints

This profile includes complaints for Nordstrom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nordstrom, Inc.

  1700 7th Ave Ste 1000 Seattle, WA 98101-4407

• 

  Nordstrom

  1701 Preston Rd # D1 Plano, TX 75093-5146

• 

  Nordstrom, Inc.

  PO Box 6555 Englewood, CO 80155-6555

• 

  Nordstrom, Inc.

  FRANKLIN MILLS MALL PHILADELPHIA, PA 19104

• 

  Nordstrom Rack

  1520 E Golf Rd Schaumburg, IL 60173

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding my Nordstrom/******* account ending in ****************, dated 09/01/2015, with a reported balance of $1,031.00, listed across all three credit bureaus. Despite its age and questionable validity, this account continues to be reported as a derogatory **** without adequate verification. This has caused long-term damage to my credit profile and unfairly impeded my financial progress. Under 15 U.S.C. 1681i, all information reported must be supported by documentation that proves its accuracy and legitimacyNordstrom/******* has failed to do so.If the creditor and bureaus cannot provide original documentation, detailed payment history, and proof of delinquency, then by law, the account must be removed under 15 U.S.C. 1681(a)(5). Continued inaccurate or unverifiable reporting is a willful violation of consumer rights, actionable under 15 U.S.C. 1681n. I should not have to suffer for years due to lazy reinvestigations and reliance on automated systems that fail to uphold basic legal standards.Equifax, in particular, is guilty of sham investigations as recently documented by the ****. These unlawful practices are a clear breach of 15 U.S.C. 1681i(a)(1)(A), which mandates a timely and thorough reinvestigation process. I expect nothing less than full deletion of this outdated and unverified entry unless Equifax and Nordstrom/TD can meet the legal burden of proofsomething they have failed to do to date.

  Business Response

  Date: 06/06/2025

  ****, thank you for bringing your concerns to our attention and providing us the opportunity to respond. I have attached the response from Nordstrom ************* regarding your inquiry. Should you have any further questions about their response, please feel free to contact them directly at **************.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Refund Discrepancy for Returned Items Order #********* Dear Nordstrom Customer Service,I am writing regarding a return from Order #*********. I returned all three dresses from this order, including the Milla Dramatically Flowered Tulle Dress, yet I have only received a refund for the following two items:1.Milla Tender Floral Midi Tie-Strap Dress Size: Large, Color: ******************* #: ******** $480.00 2.Milla Spaghetti Strap Midi Dress With A Floral Print Size: Medium, Color: Blue Hydrangea Item #: ******** $690.00 The refund notification I received did not include the Milla Dramatically Flowered Tulle Dress, which was also returned.Before returning the items, I contacted your customer service team and explained that the tag on the Dramatically Flowered Tulle Dress had come off while I was trying it on. I confirmed that the dress was unworn, in new condition, and would be returned in its original packaging. I was assured that a note would be added to my order regarding this issue.Since the dress was returned along with the others and remains unworn, I would appreciate clarification as to why the refund has not yet been issued for this item. Please let me know if any further information or action is needed on my part to help resolve this matter.Thank you for your attention, and I look forward to your prompt ************* regards,Myonoway

  Business Response

  Date: 05/30/2025

   Myonoway, thank you for reaching out and providing us the opportunity to address your concerns. After reviewing your inquiry regarding order *********, I am pleased to inform you that this order has been fully refunded, and the amount has been credited to your ****** account.If you have any further questions or concerns regarding this order, please do not hesitate to contact us at ************.
  
  

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: I received the wrong color item and returned it to Nordstrom and they are withholding my refund.Item ordered:Bottega Veneta Hoop Leather Hobo Bag One Size, 3401 NEW SAUGE-M BRASS Item #******** $2950.00 4/23: Ordered 5/1: Received item in WRONG COLOR 5/2: Returned item via ****** in original shipping box + original packing + original tags attached + unused 5/5: Item received by Nordstrom warehouse 5/21: Email received that Nordstrom will not process refund 5/21: Contacted provided Nordstrom customer support, was told:'Though the tracking does tell us when a package was delivered it does not tell us what the package contained, and we have not been able to validate the return of Bottega Veneta Hoop Leather Hobo Bag'5/21: Replied to customer support, provided additional documentation of my return confirmation.5/22: Nordstrom customer support changes their decision as to why the refund has not been issued, contradicting their original reason:'While researching this I have become concerned to see that you have reported troubles with returns not being delivered safely to our ****************** in the past. Nordstrom has been very accommodating by refunding you in the past and will not be issuing a refund at this time'5/22: Filed a dispute with my credit card 5/22: Submitted claim with Better Business Bureau

  Business Response

  Date: 06/03/2025

  Alessandra,thank you for reaching out and sharing your concerns with us, allowing us the opportunity to respond. I sincerely apologize for the inconvenience regarding the refund for your returned hobo bag. After coordinating with our fulfillment center, we have successfully located your return, and I am pleased to inform you that a refund has been issued. Should you have any further questions or concerns regarding this matter, please do not hesitate to contact us. 

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** ********

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with fashion valley Nordstrom in ********* on 5/1/2025. It was a Dyson hair dryer, and i got my receipt with my address on it, I confirmed the address ship to me which in ** is correct. But until now, I still havent received my Dyson hair dryer. Because I saw the tracking, they shipped the package somewhere in ****** CA. Which totally wrong address. I called the store , and they said I confirmed the address, so there is nothing they can do, Im totally lost in here ? They shipped to a wrong location, and they still want me paid for my package, and didnt even want to send me a replacement. I need to pay to their mistake. The receipt date is 5/1/2025, ****#***, reg#****, address on receipt is to **********. Tracking number C12202567435025 Which is showed delivered to *********. The store is ridiculous, and dont even send me back a replacement , or refund. I need help !!!

  Business Response

  Date: 06/03/2025

  ****, thank you for reaching out to us and expressing your concerns regarding the non-receipt of your Dyson item. We sincerely apologize for the inconvenience you have experienced and any disappointment it may have caused. As this item was purchased in-store, we kindly request that you contact the store directly to continue the conversation regarding assistance with your refund or reshipment. 

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23362582
  
  I am rejecting this response because:
  I have been contacted the store , and they refused to refund me or send me replacement, they told me I confirmed the address, so nothing they can do, but yes , I did confirm the address on receipt, not somewhere in *********. They blamed on me as a customer, and told me I should contact the shipping carrier, which i didnt even know what is the address they put on shipping label. I dont think I do anything wrong in this situation, I hope someone can help to contact the store manager, and get this done. 

  Sincerely,
  
  **** Glazzrd

  Business Response

  Date: 06/09/2025

  ****, thank you for reaching out once again and sharing your concerns. We fully understand your desire to have this matter resolved.However, as previously stated, you must work with the store regarding your request for a refund. We are deeply sorry for any disappointment as we know this is not the outcome you were hoping for.
  

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23362582
  
  I am rejecting this response because: store dont deal with me, they just took my money, they dont think put a wrong address is their fault, if store would help me. I dont need to contact you at all. 
  
  Sincerely,
  
  **** Glazzrd

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 pairs of D&G sandals a size 10 & 11 in women's unsure of the fit. The shipment was split into two deliveries. I received the size 10 on Saturday. The size 11 was supposedly delivered on Sunday. My mother was home both days the person who delivered Saturday knocked on the door and the person who delivered Sunday didnt even knock on the door. When I called my mom to ask if she got the package she said no and went to check nothing was there. My packages just dont go missing on a regular basis. They used this ******************** and I see they are not to be trusted. For a pair of $545 sandals why wasnt a signature required? I went ahead and ordered another pair of the *************************************************** be refunded the stolen package due to the fact the package didnt have a signature required for it. I got an email saying they wont refund me now Ive paid for 2 pairs of sandals and I only own 1. They have no compassion what so ever. They can cut corners on delivery carriers and how deliveries are set up and the customer has to suffer when things go left its just unfair. Ive been on hold awaiting to speak to someone about the email I received about the no refund, I need a real explanation and no agent came on the line 33 mins I hung up. I dont want to buy from a company like Nordstrom with such poor customer service anymore. After looking at ****** reviews Im not alone. Why is Nordstrom still using CDL for delivery service. I am devastated deeply.

  Business Response

  Date: 05/30/2025

   *******,thank you so much for reaching out and sharing your concerns with us. Were deeply sorry to hear that your package didnt arrive, and we totally understand how frustrating that can be. While we do everything we can to help, please keep in mind that refunding or replacing items that are reported as not received is at Nordstrom's discretion. Our Delivery Research team has completed their investigation and, unfortunately, we wont be able to proceed with a refund or replacement. If you havent already, we recommend filing a police report. Once the investigating officer contacts us with a subpoena, well be able to share the details of our investigation. We also noticed that youve initiated a dispute with your bank. In these cases, your bank will work with our financial team and keep you updated on their findings. Just a heads up: once a dispute is in progress, we cant issue any refunds for the order to avoid complications.The final resolution will depend on the decision made between Nordstrom and your bank during their investigation. For any updates regarding your dispute,we suggest contacting your bank directly. 

  Customer Answer

  Date: 06/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not what I wanted to hear, but I will continue to let my bank handle this matter being as though Nordstrom was unable to do so on their part. I will no longer be a customer to ********************. Thank you BBB for being a voice for customers all over the country. 
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had order anpair a shoes and a perfume and never recieved these items the company has been refusing to help me despite my attempts.

  Business Response

  Date: 05/30/2025

  *****, thank you so much for reaching out and sharing your concerns with us. Were truly sorry to hear that you didnt receive your items. Weve taken the time to investigate this matter closely with our Delivery & Research team. After thorough review, **** decided to uphold their decision regarding the refund for the missing package, as our findings confirm that it was delivered. If theft may be a concern, we recommend filing a police report. If you have any further questions, please feel free to continue the conversation with our financial services team via the ongoing email thread, or you can reach us at ************. 

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello ,Ive returned two items on this order# ********* and Nordstrom still has not refunded my credit card back after so many inquiries. They acknowledged receipt of return but are not refunding. Thank you!

  Business Response

  Date: 05/30/2025

  Klarita,thank you for reaching out and sharing your concerns with us. I sincerely apologize for the inconvenience regarding your refund for the return. After a thorough investigation and collaboration with our fulfillment center, we have successfully located your return and processed the refund. If you have any questions or require further assistance, please do not hesitate to contact us at ************. 
  

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  upon shopping at the ************************ Nordstrom last week i was harassed by staff employees and possibly secret shoppers sent in by *** ********** who harassed me and followed me tried to gain trade secrets and is being investigated for placing a wiretapping device inside a human which can be confirmed by the burlington mass police department i file like the employees of the store along with the carrying of skims products were offensive and should be noted that the brand coupled with the harassment of employees and owners to it are going to be a litigant in a case due to my experience with in the store. im writing to secure video footage by ***** mall security and feel a thourough investigation should be followed up with. Further a look alike of her that works in the **** industry has been noted by municple authoritys known as **** ***** to follow me harass me and that day of question another look alike was used in the store at the the nordstrom as well as Champs. This will be followed up with a demand to the nordstrom corporation.

  Business Response

  Date: 05/28/2025

  Thank you for reaching out. We value customer feedback and take it very seriously. We will investigate the matter and address any customer service concerns with the store team accordingly. 

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ***** ****** Bracelet, I received a notification saying it was delivered in my mailbox there was nothing in my mailbox. I contacted the store to report the package was not delivered and it was a gift for my niece graduation. Store stated that couldnt send me another bracelet or refund. I spoke to 3 different people I was told 3 different stories.

  Business Response

  Date: 05/27/2025

  ****, thank you for contacting us and expressing your concerns regarding your order. We sincerely apologize for any disappointment this may have caused. We have processed your refund and kindly request that, in the future, you return your items to the store, as we may not be able to accommodate a refund for similar occurrences.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a Mothers Day order for $224.35 order number ********* through Nordstrom and never received the package. The tracking shows it as delivered, but it was clearly delivered to the wrong location. I live in an apartment complex where multiple buildings share the same unit numbers.The delivery photo Nordstrom provided shows a door that is not mine, and I even sent them a photo of my actual door to prove the mismatch. Despite this, they denied my refund and claimed the order was delivered successfully.I contacted customer service multiple times and followed all instructions. I was referred to their Delivery Research Team, I called so many times, left voicemails, and never received a response.I have made every reasonable effort to resolve this with Nordstrom. I spent $224.35 on this order for Mothers Day, which is a lot for me. Im not someone who can just throw that kind of money away and now Ive lost it without even getting the gifts. I really hope Nordstrom will take responsibility and fix this. Thank you.

  Business Response

  Date: 05/27/2025

  Dear ******* He,

  We are very sorry to hear that you did not receive the contents of your package and for the disappointment caused during the review of your claim. Our delivery research department have communicated with you that we will not be able to move forward with a refund or replacement following the results from our internal investigation. If you have not already done so I would advise filing a police report. Once the investigating officer contacts us with a subpoena, we will be able to release the details of our investigation and any other details we have gathered regarding the delivery.