Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,976 total complaints in the last 3 years.
21,708 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order #***-5893611-9467418, a sweater for $15.68. I was sent the wrong color, contacted Amazon to see if the color I ordered existed, I ordered wine red and received red, not wine colored at all but there was only one red option. I was told yes, it did exist that had checked. I questioned them more because I didnt want a hassle, if it didnt exist no problem I would return the wrong one and be done with it. I was assured this was just an error for me to dispose of sweater and I would receive the correct one the next day. Order #***-5249439-0729847 was the replacement order #. Upon receipt of item it was the exact same ugly red I received the first time. Once again I reached out to let them know. Again I received an apology and was told to dispose of the item and they would issue a refund for the $15:68. I offered to send back both sweaters and was told no, this was their error to dispose, donate, whatever. Then on 12/15/24, I received a reminder email to return the sweater, I immediately reached out again as I was told always to NOT return the item(s) and was never provided a way to return them (a QR code or label), I was again told not to return it, to dispose, donate, or whatever, the email was sent in error and I would not be charged and not to worry about it. Then on 1/5/25, I was charged $39.20 for the item, an item that first was only $15.68, second, I was repeatedly told NOT to return anything, and third, I had no way to return it because again they never provided a label or a QR code to do so! I have spent months arguing with them and my credit card company to get my money back and they have refused and just continued to lie about the situation! All of my interactions were done via chat, so I have proof that everything I said is correct, but I was told sry our people provided wrong info, but thats not my fault! I would have gladly returned both items as they are useless to me! I Want my money back!
Business Response
Date: 06/10/2025
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your order # 112-5249439-0729847. I can certainly understand your request and to help you with this, I have looped in our internal team and got an update on the request as below:

We are unable to issue refund as we have checked and confirmed the original order is not yet returned.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 06/10/2025

Complaint: 23428395

I am rejecting this response because:
i have never been provided a return label. I have never had an issue returning the item but you guys have refused to give me the means to do so! How would I even know where to send it without a label? What would I include in the package without you knowing it was coming back?? I was always told to NOT return the item so how could I have ever fixed any of this without assistance from you guys that still to this day have never gotten?? Send me the return label and it will go out today back to you!!!

Sincerely,

Keri Boss
Business Response
Date: 06/12/2025
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Return label for the order # ***-5893611-9467418 and order # ***-5249439-0729847 was Initiated on October 27, 2024 with Tracking ID ****************** and with Return Authorization ID: ************

As the original order is not yet returned we are unable to issue the refund.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 06/12/2025

Complaint: 23428395

I am rejecting this response because:

as I have said multiple times, I was NEVER provided the return label! I have requested it and offered to return the item multiple times but without the label I have been unable to. Please email me the label and I will get the item out to you immediately!

Sincerely,

Keri Boss
Business Response
Date: 06/12/2025
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As the Return label for the order # ***-5893611-9467418 and order # ***-5249439-0729847 was already provided on October 27, 2024 with Tracking ID ****************** and the return window for this order has ended on November 13th 2024. We no longer have the option to provide a return label.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 06/12/2025

Complaint: 23428395

I am rejecting this response because:
the lies continue! I was never provided a label, *** how many times you need to hear that! There was never a label on my account or emailed to me and the fact that I was always told to keep the item pretty much proves there was never a label! I want this nightmare to end so please provide me with instructions to return the item immediately! This entire mess has been a s*** show from the lies, to me being charged more than double what the item cost, to more lies! I tried multiple times to return the item but you never wanted it back! So get me instructions so I can so I can put this behind me!

Sincerely,

Keri Boss
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sold me a Dyson Dream stick that was damaged/didn't work. I wrote them and they advised me that the Asurion warranty I purchased with the item would repair the item or replace it. I sent the item twice it was never fixed if anything came back worst. I wrote Amazon which states they stand by behind their product and would be getting back to me and they never did.
Business Response
Date: 06/06/2025
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We sincerely apologize for any inconvenience this situation may have caused you.

We are committed to providing you with the highest level of assistance. To ensure the security and privacy of our customers' information, we are only able to address account-specific inquiries when they are received from the email address registered to the account in question.

In light of this, we kindly request that you resubmit your inquiry from the email address associated with your Amazon account. This will enable us to provide you with the necessary assistance promptly and efficiently.

Please be advised that if you are unable to contact us from the registered email address, we regrettably will not be able to proceed with your request regarding this matter.

It is important to note that this procedure is in place to protect your account and maintain the highest standards of security. By adhering to this policy, we ensure that only authorized individuals can make changes or access information related to an account, thus preventing any unauthorized alterations.

Thank you for your patience and understanding in this regard.
Regards,
Prashanth
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a pair of UA pants to kohls as instructed. I received my refund and then after received an email from Amazon threatening to recharge me for the item since it wasnt returned, I immediately contacted Amazon and was apologized to and was told they did have them this was all an error on their part and I would not be charged, not to worry. I asked them to fix my account to reflect what they said, that said they would. When they didnt, I contacted them back again and was told the same thing. Then yesterday I was charged for the item, again contacted them, was told not to worry this was all their fault and I would get my money back. Ive been thru this before, they just continue to lie! They had no business charging me for something they have had in their possession for weeks, its all a scam and Im not going to be scammed anymore by them! I want my money back immediately, a sincere apology, and compensation for what they have done to me! I should not have to continue to waste my time because they think its ok to scam people!!
Business Response
Date: 06/05/2025
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund of $21.79 to your original payment method. The refund should be seen within 5 business days.

We've forwarded the feedback to the concerned department so that they can work on future improvements.

Regards,
Praveen M
Amazon.com
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint regarding Amazons refusal to reinstate my products (ASINs: B0CZRYFBHZ, B0CZ3XGCM2, B0DNMJY8PN, B0DHVX19X4, B0CSDQXHZJ, B0CKC11Q8L, B0DHVTLBC4, B0DNMKYZ5L, B0CSDQBYDB), despite full corrective actions taken in response to labeling violations.Our products were removed due to unsubstantiated organic claims on packaging. Upon notification, we promptly:Removed all organic claims from packaging and listings. I attached the photos of the new packaging for one of the products in question.Ensured full compliance with *** and *** labeling rules The product itself was unchangedonly misleading claims were removed. Nevertheless, Amazon insists we create a new listing, despite the fact that the product remains identical.I respectfully disagree with this position.Product identity is determined by the actual product's composition and function, not merely by packaging claims. If only misleading labels are removed and the product itself stays the same, it remains the same product legally. Therefore, there is no need to create a separate listing for the same product.Under the Fair Packaging and Labeling Act (FPLA), removing false claims ensures compliance and should not require new listings. Federal law encourages accurate labeling corrections rather than punishing them by requiring entirely new market entries.Our removal of false organic claims represents compliance with federal consumer protection requirements. Federal law favors corrective action over market penalties. Amazon's requirement for a new listing for the same product after good-faith compliance efforts penalizes regulatory compliance and contradicts established FTC policy.When the product remains the same, requiring a new listing is excessive and disproportionate to the violation.Requiring a new listing would confuse loyal customers and undermine existing brand recognition. It creates unnecessary barriers without offering consumer benefits or regulatory justification.
Business Response
Date: 06/03/2025
Greetings from Amazon.com,

I understand that you're concerned about your ASINs B0CZRYFBHZ, B0CZ3XGCM2, B0DNMJY8PN, B0DHVX19X4, B0CSDQXHZJ, B0CKC11Q8L, B0DHVTLBC4, B0DNMKYZ5L, B0CSDQBYDB having been removed due to unsubstantiated organic claims on packaging. .

Upon checking in our internal system for the reason why the aforementioned ASINs were blocked, we can see that this is actually due to them being similar to other ASINs which are part of the list which are prohibited from sale.

Thank you for your understanding.
Initial Complaint
Date:05/31/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
while I was about to pay my husband credit card payment I notice a transaction on 05/17/2025 in the amount of ***** so I looked on my Amazon account to see what it was that I purchased because they have been trying to claim a lot of transaction that I never did so I ended up getting a refund but there was no transaction on that day so I reached out to them and just got an email stated that after the investigation it showed no unauthorized transaction so I reached out to them asking if there's a transaction I made it would be on my Amazon account and I would have gotten a confirmation of the purchase and an email when the item will be delivered but there wasn't so she just told me that they see where the transaction coming from so I asked her where but she's said it's against there policy but if I can give her a name then she could so I gave her my name and my husband name and both of my email address but no match so she wanted me to name all my relatives that might have access to the card I told her there's was no names because other than my two sisters that resides in ******* where I am also the others lives in ***. California Rockford so to shut her up I gave her ten names of family members even though none would have had access to my card and as far as my two sisters one has a home care nurse and the other lived to far to travel but none of the names match so I reached out to the credit card company and file a claim dispute I even asked what was the item that was purchase she wouldn't say so since BBB has helped me out so many times and have gotten results in a timely manner who knows they might can find out so I had to cancel my card at the worse possible time I'm not sure of how to track it but I wrote down the info that's on my credit card
Business Response
Date: 06/03/2025
Hello *******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for bringing this issue to our attention. I understand this has been a frustrating experience, and I apologize for any inconvenience this has caused you.

After investigating the transaction in question, I was able to locate the charge on another customer's account. However, due to legal and privacy concerns, I am unable to share any additional details about that transaction or the other customer's account.

If you still do not recognize or authorize this $59.99 charge from 05/17/2025, I recommend that you contact your credit card company to dispute the charge. They will be able to further investigate the transaction and provide you with more information.

To help prevent any additional unauthorized charges, I also suggest asking your credit card issuer about the possibility of having your card reissued with a new number. This will ensure your account information is secure going forward.

Please let me know if you have any other questions or concerns. I'm here to help in any way I can.

Thank you for your understanding. Have a great day!

Regards,

******
Amazon.com
**************************
Customer Answer
Date: 06/04/2025

Complaint: 23401471

I am rejecting this response because: on 05/31/2025 Amazon issued a full refund which makes the matter closed

Sincerely,

******* *******
Initial Complaint
Date:05/29/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-5840359-9030634 On 05/26/25 we learned the Garvee Log Splitter purchased from Amazon did not work. Upon contacting Amazon ***************** they only offered full refund and return or partial and keep the broken item. We chose to have full refund and return. We were clear that the item would require boxing by the Amazon Logistics as the delivering agent destroyed the items box and styrofoam packing. The Amazon Agent confirmed the request would include pick up with packaging required. We verified multiple times the agent understood packaging was require. Amazon Logistics arrives apx 1130 on May 29 and declined to pick up without item being in a box. Driver stated call back and **************** will arrange the correct pick up with packaging. 5 Amazon chat agents passed on to another agent without responding. Attempting to call resulted in an agent refusing to listen or acknowledging their delivery agent destroying original packaging, Amazon Logistics stating correct pickup would bring packaging.
Customer Answer
Date: 05/29/2025
Please delete/close/remove this claim.

Amazon has contacted me with a full refund on this item.

Thank You
****** ******
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a set of nightstands, and one of them arrived damaged. I contacted the seller and asked for replacement parts. After several weeks, I got incorrect and damaged parts. I reached out again, and after another long wait, I received more parts but they were still damaged, and one of the drawers didnt even belong to the nightstand.After trying to work with the seller for over a month, I contacted Amazon for a refund. I provided the requested photos showing the damage and incorrect parts, but my refund request was denied. The seller claimed I received exactly what I ordered, which was not true.I have not received a usable product, and the issue remains unresolved after months of back-and-forth.
Customer Answer
Date: 05/26/2025
Hello

I received the new dresser, and again damaged pieces. I asked that the box be inspected before sending to ensure their were no damaged pieces. There were damaged, scratched pieces. I initially ordered in February 2025 and its now May 2025, and yet I can't use the two dresser system I ordered. I've been more than accommodating, trying to work with you on getting me non damaged pieces so I can use the dressers, at this point, I am asking for a refund, as I am now going to have to purchase something else.

Business Response
Date: 05/29/2025
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry about the issue you faced with your Order #***-7837298-0624226.

I understand that you are waiting for the refund on the above order as you received damaged items everytimg from the seller.

Upon reviewing, I see that an A to Z claim has been filed on the seller on this order and uur A-to-Z Guarantee team needs more information from you to process your request. Please check your email and respond with the necessary details as soon as possible so that your claim shall be investigated soon and your issue would be resolved.

Please follow the steps suggested in the below link to check the status of your claim:
************************************************************************************

For any further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
*****************************************

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 05/30/2025

Complaint: 23301786

I am rejecting this response because:

As stated in all the emails, im not able to use your product because of damaged and incorrect parts. The nightstands are not what was described in the description in amazon. It has been more than 3 months, no resolve. Please see attached what I paid and the refund I am expecting and deserve. The email chain is below, do you need me to refresh with pics all the issues since day one?

Sincerely,

****** ******
Customer Answer
Date: 05/30/2025
Hello

They were sold as a set, one is completely damaged and the other the drawers don't close flush to the dresser. Im more than happy to send back your damaged dressers, if you provide shopping labels. I have boxes and tape and can drop them off to ****** ups or ***** and or you can schedule a pick up and I will have them boxed up ready to go back to your location.

Customer Answer
Date: 05/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:05/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I RECEIVED AN ***** FROM AFFIRM SAYING I MADE APURCHASE FOR $****** TODAY AND I DID NOT. I DIDNOT RECEIVED THE TEXT TO PUT IN CODE TOAUTHORIZE EITHER. I JUST SPOKE TO AMIZON AND THEYALSO SAID THEY DO NOT SEE WHER I MADE APURCHASE TODAY WITH THEM USING AFFIRM. I FILED ACOMPLAINT WITH AFFIRM BUT THE *** I SPOKE TO DIDNOT SPEAK ENGLISH VERY WELL SO THAT WHY I AMFILING COMPLAINT THROUGH THE BBB ALSO. I HAVEATTACHED THE ***** TO THIS COMPLAINT THAT IRECEIVED. I NEED SOMETHING IN WRITING STATING I DID NOT MAKE ANY PURCHASE TODAY USING AFFIRM FOR ******. ITS NOT SHOWING ON MY ACCOUNT BUT I NEED AMZON TO VERIFY FOR ME IN THIS BBB COMPLAINT SO I HAVE PROOF FOR AFFIRM.
Business Response
Date: 05/08/2025
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Affirm charge. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 05/12/2025
I DO NOT HAVE AN ORDER ID FROM ********************** BECAUSE I NEVER PURCHASED ANYTHING TO GET AN ORDER NUMBER! I HAVE ATTACHED WHAT I RECEIVED FROM AFFIRM SHOWING THE DOLLAR AMOUNT THAT WAS SUPPOSIDLY PURCHASED ON MY ACCOUNT FRIDAY. I ALREADY SPOKE TO AMAZON THEY SAID THEY SEE NOTHING FOR THAT AMOUNT IN MY ACCOUNT OR WHERE I PURCHASED ANYTHING USING AFFIRM. I JUST NEED SOMEONE TO GIVE ME THIS IN WRITING. IF I DIDNT ACTUALLY BUY ANYTHING THERE ISNT GOING TO BE AN ORDER NUMBER. THE ONLY THING I PURCHASED ON AMAZON FRIDAY WAS A CELLPHONE FOR ****** AND I USED MY MASTERCARD TO PAY FOR THAT ITEM.
Business Response
Date: 05/13/2025
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Affirm charge of $248.58 To help you with this, I request you to write back with charge ID so that we will be able to check and confirm if the charge is from your account or different account.

Thanks for your patience and understanding in this regard.
Initial Complaint
Date:05/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order of 3 packages of fullshine extensions, a hair straightener, and a package of clips and comb. With the comb and clips being in a separate purchase but all delivered together. on the delivery date, I get a notification saying my package wasn't able to be delivered because of issues with postal service, but no pink slip was left in my mailbox. I still called my local post office , just to double check , in case they forgot the pink slip , however , the post office had no idea what package I was talking about. I contacted Amazon and they had recognized that something was wrong and my package never came so they refunded me $81.18 , BUT WITHIN AN HOUR OF REFUNDING IT TO MY AMAZON GIFT CARD, THEY TOOK IT BACK!!! they cleared it off my account without me being able to use it!!! They did leave the 6.99 refund for 1/3 of my package. And now, I can't get anyone to comprehend what I'm talking about and they act like they have no idea what order I'm speaking of!
Business Response
Date: 05/17/2025
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced in this regards.

On checking, I see that a gift card for $81.18 was added to your account on May 9, 2025. You can check your balance and usage history in Your Account here:

*************************************************

I hope this helps. Please feel free to contact us directly by replying to *********************************************************************** if we can be of further assistance.

Regards,
*******
Amazon.com
***********************************
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gift item for a person that claimed they needed help. The order# for this was Order # ***-5147790-9535466. I informed Amazon I was scammed by this person and he had blocked me and I have no contact or address for him and need a refund immediately and they claim because the package just got shipped they cant cancel it and I have to refuse the shipment or return it. I had told them multiple times I have no way to do that if its a gift item and have no address and I was scammed. They are still refusing to refund my money or help in any way. I explained to them if I reported this as a scam they are legally required to refund me and they still refuse to.
Business Response
Date: 05/06/2025
Dear *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention. We understand your concerns regarding the scam situation with Order #****. We have reviewed your case and have processed a returnless refund of $19.76 to your original payment method. You should see this refund reflected in your account within 3-5 business days, depending on your bank's processing time.

We take fraud and scam situations seriously, and we appreciate you reporting this issue to us. No further action is required on your part regarding this order.

If you have any additional questions or concerns, please don't hesitate to contact us.

Thank you for your patience in this matter.

Best regards,
Praveen M
Amazon.com
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

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