We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    Customer Review Ratings

    1.13

    Average of 4,697 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kamicka J

      Date: 07/28/2025

      Their packages never come on time and they never let you get your money back

    • Justin J

      Date: 07/26/2025

      If I could leave zero stars I would. I'm glad/sad that I am not alone. I remember Amazon being great. Now half the time you can find it cheaper elsewhere. I have ordered stuff on July 16th that still has yet to have any movement on. I've complained multiple times to Amazon. The last few months they have sent me the wrong things. As in ordering 40 lb and getting 25 lb bags. Sending stuff damaged and torn open bags. I am done doing business with amazon for life when I get this order straightened out. I have spent tens of thousands on Amazon which isn't a drop in the bucket of their worth but its a joke what they have become

    • Robert W

      Date: 07/26/2025

      Paid over $100 for a product. Did not receive the product and every time I call the main customer service line which I spoke with on 4 different times (Breta, ********* Supervisor ****** (Supervisor) and Malya) was told that it would take 5-7 days to do a none received item refund. About a month latter issue is still not resolved. When I attempted to track the item it would tell me label created only. Never said sent or more. Amazon told me a month ago product is lost. Should not take this long to process a refund for the money I have spent. Per Malya, I needed to now wait tell tell the 28th of July to call back and request a refund due to a previous return label they created instead of just a refund. Malya confirmed that the item never arrived at my location. I requested Malya transfer me to a supervisor again. Transferred to ***** (supervisor) that shows it has not been delivered. He is cancelling the return label that ****** did last time and refunding again the card I bought it. He was only allowed to give a $9.99 credit max additional for all I have been through in this matter. This is beyond reticules in the amount I have went through for not receiving a item and they demand I return a item I never received to get a refund this entire time. I asked ***** how is that suppose to work in regards to return a item I never received for a refund. refund again done for 3 - 7 business day allege. Another lie and waiting.

    • Natalie C

      Date: 07/26/2025

      I ordered a cell phone from Amazon and I received a box that had no phone, I returned the box with all its contents. And Amazon won't refund me.

    • Rosanne H

      Date: 07/25/2025

      So after waiting almost a month for my vevor honey extractor, today I got 2, 3 pack cereal containers!!!! And Amazon claims they can't send what I actually ordered because the only option they have it to refund it. So I have to wait another month for what I actually ordered! Ruining my harvest for this year!!! Even after speaking to a supervisor in returns, they would not make this mistake right!! Instead of the expensive honey extractor I ordered, im looking a plastic Tupperware!!!! I'm beyond livid and have lost approximately $1,200 from their mistake!!! The vox I have is half the size of what it should be for what I ordered!! This was a costly mistake that they sure aren't taking accountability for! I'm sorry does not cut it!! This huge mistake isn't costing them anywhere near what it has cost me! Unbelievable but true! And I sure wish I could order feom someplace else, because they'd lose a customer today! But living on an island, I don't have much choice! Some accountability would be greatly appreciated because sorry doesn't pay the bills!!!!!

    • Marissa A

      Date: 07/25/2025

      Awful. Have had packages stolen, lost, and damaged. Drivers carry tazers apparently. One driver in an AMAZON VAN tazed my neighbors dog. Amazon *****. Its more convenient to take the drive to the store now than it is to order from this wretched place

    • Nick R

      Date: 07/25/2025

      A few years back, and this happened multiple times, I had to contact Amazon about service from their app and stuff I bought. Either the coders who programmed the app, or local hackers, or some other source and method, made it so I could not find their phone number anywhere to resolve my issues. I believe there is a consumer protection law that says if you sell a product or service, you need to be able to be contacted by post office, phone, or email by a customer if they have an issue.

    • Char D

      Date: 07/25/2025

      they hide reviews and manipulate the marketplace to prioritize their own products and interest. deceives the buyers.

    • Dennis J

      Date: 07/24/2025

      They definitely scam people. You pay for product....do not receive it....and there is NOTHING you can do about it. You may think there is something you can do....but in the end....NO! I told them to keep both the product and my money. As well....I sent their company $20.00 EXTRA....seeing that they are hurting for money. ??

    • Kathleen M

      Date: 07/24/2025

      Amazon left an item out of my order. **************** is useless. Will not switch you to a supervisor or escalate the issue. That is why you have to call after 5pm.

    Amazon.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.