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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 170 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon.com

      P.O. Box 0823-03411 Atlanta, GA 30310

    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

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    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

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    • Amazon Fulfillment Center

      3350 Laurel Ridge Ave Ruskin, FL 33570-5526

    Customer Review Ratings

    1.13

    Average of 4,704 Customer Reviews

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    Review Details

    • Jody K

      Date: 04/26/2025

      Would leave ZERO if I could- which is the obvious trend here. Absolutely HATE customer service. I call by phone because that is what is convenient for me THE CUSTOMER. Their phone bot is as annoying as ****, does not respond correctly, and keeps looping the customer through the stupid system. Note to Bezos: If I wanted to conduct my business through text, or chat, I would have done so to begin with!!! Not everyone has a smartphone, not everyone lives where there is good WI-FI. Then comes the problem that 9 times out of 10 the person I get has an accent that is so heavy I can not understand them, nor do they always understand me. Here is an example of huge companies who outsource jobs to other countries because of their greedy need for more money. And that leads me to the next big complaint which is their additional charge of $2.99 to their Prime members for no ad streaming. I finally ended my Prime membership. I vote with my dollars and I choose to not give anymore of my dollars to Amazon!!!

    • Ellen S

      Date: 04/26/2025

      Seller shipped bird food instead of tortoise ***** It could not be returned but seller agreed to a refund. It never happened despite two rounds of photos of the bird food and two calls to customer service. **************** is a complete waste of time!

    • Juan H

      Date: 04/25/2025

      Horrendous experience they refused to give me back a refund even though I explained the whole situation and provided proof of purchase, damage and everything! They have absolutely no courage or bravery to solve this matter.

    • Donna A

      Date: 04/25/2025

      I ordered dark chocolate covered cherries. Received cherries so old they were practically white, not chocolate colored.Called for a refund and was told if I can't send them a picture, they won't refund for the old, nasty candies.

    • Patricia G

      Date: 04/25/2025

      The Amazon **************** Representatives are horrible. It seems that they are located somewhere in *****. They lack knowledge about everything and have lied to me several times. Whenever I call or chat online with them, I get passed around so many times it makes my head spin. Shipping is like pulling hens teeth to get my orders. Either they deliver to the wrong address or they take days to get my items delivered. The same day shipping and the next day shipping hardly ever is delivered on time because they lose it, or have drivers that are just plain lazy and wait to deliver because of who knows what the reason is.I pay to be a Amazon Prime customer, but trust me the service is not worth the ******** yourselves a favor and order from Wal-Mart Plus.

    • Jackie G

      Date: 04/24/2025

      Have a horrible **************** system. Was locked out of my account from being signed-in in too many locations. The only way to sign in was by getting a code sent. I had an old number listed and there was ONLY ONE option to send a security code through text message even though my email is the primary form of communication with amazon. The ONLY other way to get things changed was to call customer service.When calling customer service, was met with an unknowledgeable woman who could not complete anything, she put me on hold for about 5 minutes while "removing a block" on my account. I ended up hanging up while waiting on hold for a simple task to be done. The next customer service representative was able to confirm my identity and remove the hold and also make the change to my account within 1 minute. They employ people who do not know what they are doing and have extreme attitudes leading to them placing you on hold and wasting your time. They also have no customer service review or complaint service. Imagine they don't want to take money out of the Billion dollar profits to deal with complaints.

    • Leonel B

      Date: 04/23/2025

      Amazon removed my account I had money in my account how do I get it back

    • Dan O

      Date: 04/22/2025

      ZERO stars. By far the worst customer service I have ever had in my life. Trying to create a sellers account, getting random errors, not one person i talked to out of 20 had any idea what was going on. I get a different answer from everyone from delete it and start over to you are barred from selling. It is my very firrst account with my own product. If I could give them negative stars I would. If you have the dream of selling your product on Amazon then RUN FAR AWAY and let that dream die. AWFUL AWFUL AWFUL serrvice.

    • Angela N

      Date: 04/22/2025

      I used to love shopping on Amazon, but I've been burned by the third party sellers too often. Plus, I can not stand how Amazon takes down negative reviews, thus falsely inflating the "positive" scores of the third party sellers. They trick innocent people into thinking a seller is trustworthy, but most of the negagive reviews gef taken down. If it doesn't suit their "community standards" they remove it! This is false advertising! And their return policy is totally bogus. If you don't ship the item back at your own expense, you don't get a refund! That is not a refund at all! Why should I pay more money to fix a "mistake" that a third party seller made?! I will not be using Amazon much in the future! BUYER BEWARE!!

    • Chris N

      Date: 04/21/2025

      AMAZON has been trying to deliver my order since 14 April to a local POST OFFICE!!! They must not be able to read because they keep trying to deliver AFTER the site closes!!! Post Office is open M-F 8-5 and Saturday 9-12. Contacted customer service a few days ago and they insisted order would arrive at 8pm...which it never did because the POST OFFICE was CLOSED!!!! I am totally unsatisified with AMAZON and their poor service!!

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