Complaints

This profile includes complaints for Rad Power Bikes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rad Power Bikes Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rad Power Bikes Inc.

  1121 NW 52nd St Seattle, WA 98107

  
• 

  Rad Power Bikes Inc.

  2734 San Pablo Ave Berkeley, CA 94702

• 

  Rad Power Bikes LLC

  275 W 5 Ave Vancouver, BC V5Y 1J3

• 

  Rad Power Bikes Inc.

  535 Florence St Imperial Beach, CA 91932

• 

  Rad Power Bikes Inc.

  2107 S 700 E Salt lake City Utah, UT 84111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Rad Power Trike on 05/30/2023 and received it promptly on 06/07/2023. After putting the trike together myself, my spouse and I went out for a ride. She got behind me and quickly noticed that I had a wobbly tire. So when I got home I further investigated and it looked to be a bent axle and I wrote to *** letting them know on 06/08/2023 of the findings.Since I have been waiting to hear from them I have done my due diligence and taken the tire to the bike shops to make sure that is not the problem. It is not I have written them 6 times and asked for a resolution. Everything from full replacement to just the axel with a local shop repair at their cost. All I have received is robo email responses saying they are extremely busy.In the mean time I spent $2,500 on a product I cannot use and get zero response from the company. They have no numbers to call. And of Course if they say send mine back first, I do not have the box, it's a huge box and it rained and got ruined in one of the letters I wrote them. If they send me a new one, I will promptly package and return the damaged item!The only Supported Document I have is a vide sent to Rad Power Bikes and unable to be uploaded on this site.

  

  Business Response

  Date: 06/15/2023

  Hi!

  We apologize for the delays in getting through to our support team. We value your time and understand the frustration that *** have resulted from this, and we extend our sincerest apologies.

  Our support team has reached out since this complaint was filed in support ticket 1865704. **** has advised we are working to locate the specific parts needed for the wheel on your Trike and will be following up with you in that ticket. 

  We appreciate your patience as we are working to get this resolved to get you back riding ASAP! 

  
  

  Customer Answer

  Date: 06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact Rad Power Bikes since May 15, 2023.I require a controller for a Rad City 5 Plus - High Step (model name). I purchased the bike in March 2022 and it was delivered in early June 2022 at a cost of $2700.00 (including accessories). I currently have about 350 Kms/8 hour of use during the summer of 2022. The bike is currently sitting in my garage at "no value". I am unable to contact Rad Bikes by phone, text, chat or email. I have tried all methods **** times a day since June 3, 2023. I have received 1 auto-response email stating they are experiencing above normal volume and please be patient. I have engage Rad Bikes' service provider ******* (in *******) who have responded to my calls but are unable to help.... they have no more information than the public. ************************ has confirmed the problem is the controller. I believe the bike is still under warranty. 11 I have an account with Rad ********************** and have ordered accessories from them in the past. So, I know their system works if I could access it to place the order. I understand from countless reviews that this is not a isolated problem. I am dumbfounded that the Company has not moved to rectify the problem.

  

  Business Response

  Date: 06/15/2023

  Hi! 

  We sincerely apologize that you are having issues with your RadCity 5 Plus controller. From what you've reported, it also appears that both yours and your wife's RadCity 5 Plus rear brakes are not engaging. 
   
  We have followed up in your support ticket 1867089 to get to this resolved so you can get both of your bikes back out on the road! 

  Thank you for your patience! 

  Customer Answer

  Date: 06/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like a timeline on the resolution and that the costs of the resolution are covered under warrant as stated in by request.

  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 06/20/2023

  Hi. I am following up on a complaint I filed June 12 regarding Rad Power Bikes. I receive a resolution.... issuing a ticket number which I understand would trigger an order for the part I need which I accepted.  To date I have received no response or any  communication from them. I had assumed (silly me) they would contact me with a follow-up email or something. 

  I would like to know if the part is available and when it will be shipped.

  I had asked they respond immediately so I thought 7 days is not unreasonable for some response.  Can you help?

  Thanks

   

  ******************************************;

  

  Business Response

  Date: 06/22/2023

  To Whom It May ************************ are responding to this complaint to show that we have replied to the customer directly and requested that they send documentation related to the issue with their RadCity 5 Plus eBikes. 
  
  To date, the customer has not responded with the requested documentation via support ticket *******. A response was sent to the customer on 6/22 reiterating what we will need on file to proceed with troubleshooting this issue. 
  
  We are eager to get this resolved and are hopeful ************************ will comply with our request for photo and video documentation so we can expeditiously assist them with their troubleshooting/part replacement request. 
  
  Thank you! 

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20177743
  
  I am rejecting this response because:

  I have not received any correspondence from Rad Power Bikes since I filed this complaint with BBB. No email, pbone call or text message. I would suggest Rad Power Bikes  confirm they are using by correct email address. This was a problem in the past. 

  Email: ************************************************************
  Mobile: ************

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/02/2023

  Hi! 

  This is the email we have been emailing. Please check your spam folder possibly for the correspondence. Looking forward to hearing from you! 

  Customer Answer

  Date: 07/06/2023

  Hi. I am following up on my complaint reopened June 26. Rad Power Bikes had responded indicating that they had emailed me a request for information.
  To date, I have not received anything from Rad Power Bikes. 
  In their response they said they wanted a picture of the bike. I have attached a photo with this email in hopes it will facilitate a resolution. 
  Please let me know what I need to do to get the part I need.
  Thanks 
  
  **********;
  

  
  

  

  Business Response

  Date: 07/15/2023

  To Whom It May ************************* ID: ********
  Customer: ******************************************;
  
  We've responded to the customer's inquiry with the following ticket number: ******* and have been in regular communication with the customer from June 15th to our most recent email which was sent July 12th. We have issued a warranty labor code and replacement parts to get the issue with their RadCity 5 Plus resolved and have not received a response to our email thread that ************************ needed additional assistance. We are more than happy to help if needed! 
  
  A screenshot of our most recent reply has been attached. 
  
  Thank you!  

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20177743
  
  The information provided by Rad Bikes is correct. We have  been in contact and they have provided a warranty code, and I also have a shipment tracking number from ****** However, after 7 days only 1 of 4 parts has been delivered. A delivery is scheduled for July 18, however, I do not know what or how many parts are in the shipment. Therefore, until I have received all parts in the order 30-147770 I would like the file to remain open. Once everything has been delivered I will notify BBB to close the file. I am sorry for the inconvenience this may cause but my experience with Rad Bikes ( not the person I have been  communicating with - ********) has not been a positive one. So I would like to retain the BBB service/support until the situation is totally resolved. 

  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/25/2023

  I have now received all the repair parts  from Rad H3235**38**34**3436**H.... order #**-14770.

  I have also received email confirmation they will reimburse me for the installation service costs as a goodwill gesture. 

  Rad has met my expectations and so I would like to close the file; Bureau-Complaint  #********.

  Can you do that, or is there something I need to do?

  I would like to thank you and the BBB for there help with this matter. The service was exceptional. 

   

  *****

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased rad expand 5 electric folding ebike.I purchased it on may 12 2023 spent ******* dollars on it.Having warranty issues and customer service will not contact me back. Phone lines are never open so I can't talk to someone. Horrible service for a supposed number 1 ebike in the country.

  

  Business Response

  Date: 06/15/2023

  Hi!

  We understand that there are some concerns regarding the bike's front rotor and the noises that are observed when the brakes are engaged. We did previously become aware that your 14 year old daughter purchased this bike and you stated it was for her. Our commitment at Rad is to ensure the safety of all of our riders, so we take these reports very seriously.
   
  Since we were previously made aware of the age of the bike's primary operator, our team is obligated to inform you of the following advisory: 
   
  Everyone at Rad Power Bikes cares about your safety and the safety of those around you. We want you to thoroughly enjoy your amazing ebike safely and reliably for many years to come.
  
  Rad Power Bikes ebikes are NOT to be operated by anyone under the age of 16, or possibly older depending on your local laws. Children under the age of 16 *** lack the necessary judgment and skill to safely operate the ebike, potentially resulting in damage to the bike, damage to other property, serious injury, and/or death.
  
  We do ask that you please check your local laws, which *** require ebike operators to be older than 16 years old.
  
  Prior to operating any ebike please read, understand, and follow all safety notices, cautions, and warnings in your ebikes owners manual and for any accessories or attachments you add to make sure your ebike is perfect for you and your loved ones.  
  Bedding-In New Brakes *** help address the issue with the brake squeal that's been reported. 
   
  Additionally, I wanted to share some information that *** shed some light on the concerns you have with your RadExpand 5's brakes. Our bikes come 80-85% pre-built; what this means is they will need their final assembly and first adjustments out of the box. Sometimes your brakes *** need adjustments directly from the factory, sometimes issues occur during shipping if the carrier isn't careful with packaging, but either way, getting a tune-up and first adjustment (rotor alignment, caliper adjustment and cable tensioning) for your bike is always a good idea. 

  We have followed up with all the information needed and advising the bike is not to be operated by your daughter in your support ticket 1865623 and CC'd the email that is on the order itself as well as your email. Please let us know if you have any additional questions! 

• Initial Complaint

  Date:06/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/2022 I purchased a RadRunner 2 Electric Bike directly from their website. We have have about 5 months. On 6/5/2023, the battery is no longer charging. I emailed ************************************ stating the issue and needing to contact support in order for us to figure out what the problem is, and seeing if we need a replacement battery. It was about two days and still didn't receive a response. I found a phone number for the company and called, there was a recording saying "their phone lines closed." I tired again the next day, and the next and next (various times throughout the day) and always the same recording and no one answered. We read the manual and tried to troubleshoot, but our issue is not listed. I decided to order a new battery charger, thinking maybe that's the issue. We spent $73.58 on a new charger. We received the new charger and that was not the issue, the battery still does not charge. I looked again on their website looking for support, they show several service outsourcing options listed. I searched based on my location and found a place called Velofix, so I called them and explained the issue, they said I would need to get in touch with Rad Power Bikes because they do not service any part of the electrical components. We are not sure what the issue is. I tried following up with my emails, with another email. It's now been a week, since our issue started and we are not able to even use our 5 month old bike. I don't understand why we can't get in touch with anyone from Rad Power Bikes. I googled Rad power bikes customer service reviews, that is when I read other reviews on the BBB stating similar experiences, regarding no being able to get in touch with customer service or support. I am hoping to resolve the situation, and being able to use our ebike again.

  

  Business Response

  Date: 06/15/2023

  Hi!

  We would like to apologize for the delayed response to your recent inquiry to our customer support email inbox. We value your time and understand the frustration that *** have resulted from this delay, and for that, we extend our sincerest apologies.
   
  A fuse replacement usually revives a formerly-unresponsive battery on the external battery that you have on your RadRunner2. This will involve accessing your battery's fuse ports, removing the existing 5amp and 40amp fuses and replace them with new 5a and 40a standard automotive blade fuses. We have followed up with you in support ticket 1867035 with a link to our Fuse Replacement Guide. 

  Thank you for your patience! 

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Experienced a problem with my Rad Power Bike on April 21, 2023. Up until that day loving my bike for almost a year. I have tried a multiple times a week since that time at varying hours of the day (all in the posted hours of operation) to reach a representative with zero contact. Because my question did not fall into the *** category I wanted to speak with a representative of the organization to help me trouble shoot the problem. On May 31, 2023 I sent an email with my phone number to their support department using the email address on their website. Almost 2 weeks later I have not received any contact with this company. I am unable to use my bike which I use as transportation to my place of employment.

  

  Business Response

  Date: 06/14/2023

  Hi! 

  First and foremost, we would like to apologize for the delayed response to your recent inquiry to our customer support email inbox. We value your time and understand the frustration that *** have resulted from this delay, and for that, we extend our sincerest apologies.
   
  We are very sorry to hear there's a concern with your battery and have followed up with you in support ticket 1866732 so we can get you back to riding. 

  Thank you for your patience! 

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased radpower bike in June of last year. It is still under warranty. I have submitted tickets regarding a problem with my odometer with no response other than my case has been resolved. Not only disgruntled that there is no customer service but concerned am being stonewalled until bicycle out of warranty period.

  

  Business Response

  Date: 06/14/2023

  Hi! 

  We apologize for the delayed response to your recent inquiries to our customer support email inbox. We value your time and understand the frustration that *** have resulted from this delay, and for that, we extend our sincerest apologies! 

  You actually purchased your bikes in May of 2021 and we have a 1 year limited warranty so your warranty expired in June of 2022. We have followed up in support ticket 1866683 to troubleshoot and help you get back riding! 

  Thank you for your patience! 

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased RadRover 6- 8/26/2023.Having throttle problem and company does not accept phone calls or return correspondence emails for support.My bike is still under warranty.Trying to figure out what is wrong but no help from RadPowerBikes.

  

  Business Response

  Date: 06/14/2023

  Hi!
  

  We apologize for the delays in getting through to our support team. We value your time and understand the frustration that *** have resulted from this, and we extend our sincerest apologies.

  We have followed up with you in support ticket 1866586 to troubleshoot this issue and get you back riding. 

  Thank you so much for your patience! 

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 06/08/2023 Amount of Trans: $875.66 Payment Method: PayPal Transaction ID: ***************** Order Number: ******* My spouse wanted to get me a gift of some accessories I'd been interested in for my Rad Power e-bike which is one of 2 that we own. We also wanted to get a Rad Fat Tire Wheel ************ for each of our bikes, hers being a Rad Runner Plus model. I was concerned regarding the compatibility of the lock for her bike, because ***'s site was ambiguous and did not exclude its compatibility. I tried to call Rad Power Support as I had previously, with excellent service and results. To my astonishment, *** has discontinued consumer access to both live phone support and or chat via the web. We ordered the products including 2 locks and chains. Subsequently I reached out to a knowledgeable bike mechanic who built these e-bikes when received and was advised that the lock/chain was incompatible with my wife's e-bike. I immediately emailed (my only option) requesting that one lock and chain be deleted from the order. No reply was forthcoming. This was disconcerting so I determined that I wanted to cancel the order in its entirety and requested this prior to its status of "unfulfilled" changing by email on the morning of 06/09/2023. *** didn't reply until 1:18 PM PDT stating that they couldn't cancel the order but would try to direct the shipper to return the items to their fulfillment center and would then process a refund IF all items could be recalled successfully. Otherwise, I'd still be responsible. I replied that I wanted them to issue an RGA for full credit and cover shipping. Again, no reply has been forthcoming other than an email stipulating that my order is shipping soon. This is unacceptable. If need be, I will dispute all charges with PayPal and my Bank and will avoid doing business with this firm again in future. Love their bikes... Profoundly disappointed in their transparency, accessibility, and customer service.

  

  Business Response

  Date: 06/14/2023

  Hi!

  Please accept our sincerest apologies that we weren't able to remove the Fat Tire Wheel Lock and Chain that are incompatible with your RadRunner Plus from Order #******* before it shipped out to you! This is certainly not the experience we want our customers to have. 
   
  Furthermore, we would like to take ownership of the significant communication gap that took place after May, which has led to frustration on our customers' end. It took us several weeks of effort to establish a plan to resolve the issues we have faced with our repair initiative. To avoid a similar situation in the future, we would like to reaffirm our commitment to open communication channels.
   
  We earnestly hope to meet your expectations going forward.
   
  We submitted a return exception request and sent you a prepaid shipping label for you to return the incompatible items. We followed up with you regarding this in ticket 1866572.
   
  Please be aware, you may have gotten a notification that restocking fees and shipping fees may apply to this return. Once we've received your items, we will refund the fees that are deducted from your initial refund, as well. This will show up as two separate refunds, so please do not be alarmed!
   
  Don't hesitate to reach out with any other questions, comments or concerns. We hope this issue was resolved to your satisfaction! If there is anything else we can do, please let us know! 

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ebike lock and chain from Rad Power Bike website on May 16(Order #: 30-140623). After delivery, one of the bolts was broken during assembly.I think it is an obvious product defect because I followed their manual, and used the tool they sent. furthermore, I am 30 years experiencedconsumer product(such as IKEA) assemblerand have never broken any of them.Therefore, I contacted their customer center to return the defective product. However, surprisingly, they refused free-return and charged me the delivery fee and restocking fee($67.21),which is almost the half of original price($154 before Tax). I've never seen such a high restocking fee(30%). I heard the average restocking fee of ******** companies is about 10~15%.I know I have the absolute right to return/full-refund when there is a defect in the quality of the product by the Consumer Protection Act, However, they insisted that this issue didn't arise as a result of a product defect without any investigation or proof to avoid the legal issue, and told me to go to a local bike repair shop and fix it by myself. In other words,they don't admit any possibility of defectiveness, don't try to figure out anything, and just put on blamethe customer by only based on their private opinion to charge fees and make a profitfrom the high restocking fee(30%).I just want to full refund without any fee by theConsumer Protection Act, and hope to protect other potential customers who be inthe same situation as me from this company.I attached 1)all live-chatdialogue, 2) the Shipping and restocking fee they charged.

  

  Business Response

  Date: 06/14/2023

  Hi! 

  We show that you returned the lock and chain and were refunded $106.81 on June 2nd. We have refunded the remaining $67.22 for those 2 items as a one time courtesy as this does not appear to be a manufacturer defect. Restocking and shipping fees would apply to any future orders that are returned. 

  We apologize for any frustration and inconvenience. Please let us know if you have any additional questions. 

  Customer Answer

  Date: 06/19/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and I am so disappointed with this company's response.

  I think opinions about the product's defectiveness between companies and customers can be different and conflicted. It sometimes happens; therefore, if it happens, I think companies have to communicate with customers and explain why they think differently. However, they(********) have never explained anything and just put on blamed the customer all the way. They pretend to be generous and told me a one-time courtesy refund; that means they still blame all the fault on the customer.

  As a result, I obviously DO NOT WANT "a one-time courtesy refund". I only DO WANT the refund which is rightfully mine by the relative laws and regulation.

  Nevertheless, I accept this company's response because I already got a refund and I think further communication with this company is meaningless and a waste of time.

  Thank you so much to all BBB faculties for helping to mediate with this company.

  Sincerely,
  

  Jaemin Song

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased rad runner in early Jan 2020.-3 months later-had to replace wire harness -8 months later-had to replace motor -3 months later-another wiring harness -now the thing wont turn on despite trouble shooting, most likely needs another wiring harness.Customer service is none. A chat box? I went to an authorized repair center and the mechanics asked me to not leave my bike there as there were 20 others that I could see with similiar problems. They stated that Rad Power doesn't ever get back to them....why would they get back to me? This bike is never ridden in the rain. It is always garaged. I have never hated a purchase as much as this.

  

  Business Response

  Date: 06/14/2023

  Hi! 

  We would like to apologize for the delayed response to your recent inquiry to our customer support email inbox. We value your time and understand the frustration that *** have resulted from this delay, and for that, we extend our sincerest apologies.
   
  Your bike's warranty expired in November 2022, so any part replacements, installation charges or other service fees will not be covered under warranty. However, we would love to help troubleshoot this issue and get you back on the road! We have reached out in your support ticket 1866557 to help troubleshoot and see what parts or service you *** need. 

  Thank you for your patience!