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Business Profile

Food Delivery

WEEE! Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did not deliver the product and delayed more than 2 weeks. I paid this s*** and they dont even try to fix this bs. They take money from fast delivery and doing nothing for late one?

    Business Response

    Date: 01/08/2025

    Dear ****** ***,

    We sincerely apologize for the delay in shipping your order. We understand how frustrating this situation must be and deeply regret any inconvenience it has caused.

    After confirming with the seller, we were still unable to obtain a confirmed shipping time. Therefore, we have canceled your order #******** to prevent further inconvenience. Once again, we deeply apologize for the disruption this may have caused. Please rest assured that we are taking this matter very seriously. We have implemented measures to strengthen our oversight of third-party sellers and will enforce appropriate penalties to ensure such incidents do not happen again.

    As a gesture of our apologies and appreciation for your understanding, we would like to offer you a coupon worth $10 amount($10 off over $35), which you can use on your next purchase.

    Thank you for bringing this matter to our attention and for giving us the opportunity to improve. If you have any further questions or concerns, please do not hesitate to contact us.

    Thank you for your understanding and support, 
    Weee!Customer Care Team


  • Initial Complaint

    Date:10/28/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account invited my friend to register a new account on October 25, 2024. Shortly after my friend successfully placed an order, my account was banned without a specific reason, and now I can no longer use the points I had accumulated. Additionally, my friend's order was canceled. I need Weee! to reactivate my account and provide compensation.

    Business Response

    Date: 10/28/2024

    Dear customer,

    We are sorry to inform you that due to an anomaly in the use of your Weee! account, in accordance with the User Agreement of ********************** Reward Points will not be available for use.

    If you have any questions about the use of your Weeee! account, you can read the agreement on our official website: ************************************************************.

    Please be aware that Weeee! reserves the right to terminate or suspend any account at any time for engaging in fraud or abuse of our services.

    Thank you for your cooperation!

    Sincerely,
    Weee!Customer Care Team

    Customer Answer

    Date: 10/28/2024

     
    Complaint: 22477230

    I am rejecting this response because: Weee didnt provide a clear reason, and I havent violated any rules. I do not accept the response they provided.

    Sincerely,

    ******** *****

    Business Response

    Date: 11/04/2024

    Dear customer,

    Sorry that we are unable to recover the account anymore.

    We are sorry to inform you that due to an anomaly in the use of your Weee! account, in accordance with the User Agreement of ********************** Reward Points will not be available for use.

    If you have any questions about the use of your Weeee! account, you can read the agreement on our official website: ************************************************************.

    Please be aware that Weeee! reserves the right to terminate or suspend any account at any time for engaging in fraud or abuse of our services.

    Thank you for your understanding!

    Sincerely,
    Weee!Customer Care Team

    Customer Answer

    Date: 11/04/2024

     
    Complaint: 22477230

    I am rejecting this response because: they just copy the answer template!

    Sincerely,

    ******** *****

    Business Response

    Date: 11/15/2024

    Dear BBB Team,

    Thank you for reaching out regarding the customer complaint. We value customer feedback and are committed to maintaining fair and transparent business practices.

    Regarding the complaint from the customer, we have noted that they created multiple accounts to abuse the new registration coupon. In accordance with our Terms of Service (Section 6: Promotions & Discounts), we reserve the right to take appropriate action against accounts that violate our policies. To protect our customers' privacy and comply with relevant laws, we are unable to disclose specific registration information. However, we can confirm that the suspension of the account was based on our reasonable judgment of abuse.

    For more of our terms of service, you could refer to the link below:
    *****************************************************************

    We respect the rightful rights of all our customers and ensure that all promotional activities are conducted fairly. We welcome any further inquiries and are happy to provide more information about our policies.

    Thank you for your understanding and support of our business.
    Sincerely,

    Weee! ************* Team.

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 09/09/2024 Amount of money:$22.01 What the business committed to provide you: Daily Foods What the nature of the dispute is:Consumption dilemma.Recently, I made a purchase on the Weee app using the cash balance from my Alipay account. However, I needed to change the type of order, so I canceled it. They offered me two options for the refund of the $22.01 payment (Weee account credits or a refund to the original payment method). They informed me that if I chose the original method, it would take three business days, but a credit refund would be instant and more convenient. I needed to place a new order immediately, I opted for the credit refund. However, when I tried to use the credits for a new order, they canceled it, claiming there was a risk associated with my account and told me I could no longer make purchases. This left me unable to use the credits from my previous order refund. When I requested that the credits in my Weee account be returned to my Alipay balance, they refused, stating it was not possible. This means that not only have they blocked my account from making any purchases, but they also refuse to refund the credits to my Alipay account. This essentially means that the $22.01 I paid is completely unusable and has been effectively stolen by these thieves.They are asking me to provide all my credit card information, including billing address, to restore my account access. However, the problem is that both of my recent orders were paid entirely using the cash balance in my Alipay app, with no involvement of any credit card. So, why are they insisting on me providing credit card information? This is completely unreasonable. I have also provided the official payment records from Alipay for both transactions, but they are ignoring this, which is utterly absurd! My request now is not about being able to make future purchases but rather the most reasonable resolutionreturning the credits that were converted from my first order refund!

    Business Response

    Date: 09/12/2024

    Dear Customer,

    Thank you for contacting us.

    We feel terribly sorry for the unpleasant experience that you came across. It is not our intention in any way to add any frustration to our customers.

    Considering your shopping experience, since the order has cancelled and the refund method can not be modified. We have made special application that we have process the refund $22.01 in your order 53240117  to the payment method you used to place the original order. You will receive the refund in 1-3 business days, depending on your bank/card issuer. Thus, the corresponding points will be deducted from your account. 

    If you have any further questions, you are more than welcome to contact us.

    Thank you for your cooperation!

    Sincerely,
    Weee!Customer Care Team

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created two orders and they should be merged and sent to me at the same time. But I did not receive anything. Weee customer service refused to refund and their reason is that they refunded to me once before. I am shocked at their service. I did not receive any package but they do not refund at all. I am submitting my complaint here and ask for a full refund of the two orders.

    Business Response

    Date: 08/27/2024

    Dear Weee! customer,


    We completely understand your frustration over this unfortunate situation and the loss you experienced. As we hope you can appreciate, we take these matters very seriously and want to do everything we can to help.

    However, while we empathize deeply with your current situation, our terms of service limit us to another compensation per customer for lost or stolen packages. The last time we made a compesnation for your stolen packages was 11 Dec 2023.

    For more details on our terms of service for package theft, you could refer to the link below:
    *****************************************************************

    Considering your support and relating to our mutual loss,  we will apply $49.26  Weee! points (Our online store credits) in total for you instead, within 1-3 workdays, as first-time stolen or lost packages as a one-time courtesy.

    We are well aware that this might be a frustrating situation, but we hope you can understand the constraints we're operating within. Please let me know if there is anything else I can do to try to assist you further within the scope of what is possible. We value you as a customer and want to ensure you are treated fairly, even in challenging circumstances like this

    In addition, would there be any CCTV or security camera in the place where the packages were left? With more information, our logistics team would be more cautious when delivering your packages in the future. It would be wonderful if you could tell us if there's a safer place since we can not compensate if your package was stolen again.

    You could check the notification on the *** or website after your package has arrived. The following link may help you to track your package with this type of notification:

    *******************************************************

    If you have more doubts or queries about the after-sale service for delivery, please let us know.

    Thank you for your understanding,
    Weee! ************* Team

  • Initial Complaint

    Date:08/25/2024

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against WEEE regarding an order I placed that was not delivered and their refusal to provide a refund.*** Order details ***- Date of the transaction: August 19, 2024.- Expected delivery date: August 21, 2024.- Items ordered: seafood and meat.*** Description of the Issue ***I placed an order with WEEE for seafood and meat to be delivered to my address on August 21, 2024. However, the order was not delivered as scheduled. When I contact WEEE regarding this issue on August 21, 2024, WEEE explained that the delivery could not be completed because my address was missing an apartment number. Despite this issue, WEEE did not contact me to request the apartment number before attempting delivery.I find this unacceptable because I was able to successfully place the order and make the payment without an apartment number. WEEE should have reached out to request my apartment number prior to the scheduled delivery if it is required. Previously, I ordered a lot other items from WEEE successfully and no apartment number is required.On August 21, 2024, I asked WEEE to deliver the items on August 21, otherwise, make a full refund of the order (since the seafood and meat would not be still fresh after August 21). They refused to deliver on August 21, and committed to give me feedback for the full refund on August 23, 2024. On August 23, 2024, I contacted WEEE again, and they still refused to refund my order. Meanwhile, I received noting.*** Desired resolution ***I am requesting a full refund of the total amount paid for this order, as I did not receive the products due to WEEEs failure to complete the delivery. I could have provided any required information immediately for this order if they had contacted me before or on August 21, 2024.I hope to resolve this matter through BBB mediation, as WEEEs refusal to process my refund is unfair and unwarranted under the circumstances.Thank you so much for your assistance!

    Business Response

    Date: 08/29/2024

    Dear Customer,

    Thank you for contacting us.

    We feel terribly sorry for the unpleasant experience that you came across. It is not our intention in any way to add any frustration to our customers. Thank you for taking time out of your busy schedule to write us and express your grievances on our product issue. Your feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.

    We've processed the refund to the payment method you used to place the original order. You will receive the refund in 1-3 business days, depending on your bank/card issuer.

    If you have any further questions, you are more than welcome to contact us.

    Thank you for your cooperation!

    Sincerely,
    Weee!Customer Care Team

    Customer Answer

    Date: 08/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****************
  • Initial Complaint

    Date:06/30/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my order ******** came damaged please advise as these came very broken sauces and the grocieres came smashed;

    Business Response

    Date: 07/01/2024

    Dear Weee! customer,

    We are sorry to hear about the inconvenience. 

    Much we would like to assist you with after-sale service, based on the photo of the product condition you provided to us, we were unable to identify the damage items, as these photo are vague and hard to match to our product. 

    Considering you have trashed them owing to damage and scattered glasse peices, without claear photo, we have made an exception to help you apply refund, once we have received all the damaged items below returned from you, we will process the refund for you:

    Items packed with glass packaging:
    AGV Sweet Chili Sauce 165 g 
    Assi Sweet Potato Japchae Noodles, Medium 1.5 lb
    Bonne Mamman Raspberry Preserves 13 oz
    Braised Tofu (120g*24) 120 g
    GAGAZUI Shredded Vegetarian Steak, Spicy 30pk 1 box
    Laoganma Spicy **************** 210 g

    Items packed separately without glass packaing products:
    Babida Vegan Kimbap Bulgogi Flavor 230 g
    Bibigo Beef and Vegetable Dumplings Frozen 1.5 lb
    CJ BIBIGO Bulgogi Flavored Rice Ball 500 g
    ******************* One Vegetable Dumplings 680 g
    IMei Green ***** Pancake, Frozen 525 g
    King Beef Short Plate Sliced Roll, Frozen 1 lb
    Pulmuone Plant-Based Chive & Sweet Potato Noodles Potstickers 9.4 oz
    Pulmuone Plant-Based Szechuan-style Flat Dumplings, Frozen 700 g
    SUNLIT Plant Based Bulgogi Kimbap 8.1 oz
    SUNLIT Plant Based Spicy Kimchi Bulgogi Kimbap 8.1 oz
    Black Wood Ear Mushroom Fungus 6 oz
    Green ***** 1 bunch
    Soy Bean Sprouts 1 lb
    Soy Sauce Braised Tofu Puffs 260 g
    Spinach 1 bunch

    In order to conduct a thorough investigation and make necessary improvements, we kindly request that you return the poor-quality product to us. Your cooperation in this matter is crucial for us to enhance our product quality and ensure customer satisfaction.

    If you won't have any new orders in the near future, please let us know what date you would be available to return products.

    Note: We would much appreciate it if you reply with your new order number or available date for pick-up one day in advance of the pick-up date since we have to arNote: We would much appreciate it if you reply with your new order number or available date for pick-up one day in advance of the pick-up date since we have to arrange it for you 1 day ahead of time

    Your feedback is invaluable to us, and we are dedicated to providing you with products of the highest quality. If you have any questions or need assistance with the return process, please do not hesitate to contact our customer service team.

    Thank you for your cooperation and support in helping us improve our products.

    Warm regards,
    Weee! ************* Team


    Customer Answer

    Date: 07/02/2024

     
    Complaint: 21924081

    I am rejecting this response because:

    i Cannot retrieve broken items from the garbage . Wee need to process the refund because the items have already been thrown away


    Sincerely,

    Eni Ma S

  • Initial Complaint

    Date:05/10/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered groceries on weee app, my address is correct, and I ordered for many times. But weee sent it to wrong address this time, I contacted them immediately. The customer service said they can do nothing, no refund, no replacement.

    Business Response

    Date: 05/11/2024

    Dear Customer,

    Thank you for contacting us.

    We feel terribly sorry for the unpleasant experience that you came across.

    Regarding your feedback, we have double checked your order history. Our IT support department confirms that we didn't change your delivery information. And we sent you a confirmation email to you with the delivery address.

    We assume that you can't go to ******************************************* to pick up the packages so we make a special application for you. We can treat it as a package stolen case for you. According to our current policy, We can compensate for Weee! points for the first time lost case. The maximum compensation amount is ***** Weee! points. If the order is less than $60, the corresponding amount of points shall be compensated.

    If similar problems happen again, we cannot compensate again. 

    If you accept this offer, please reply to us at your earliest convenience.

    We have also sent you an email to your *********************** (case#*********). You may reply to us directly with your decision.

    If you have any further questions, you are more than welcome to contact us.

    Sincerely,
    Weee!Customer Care Team

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my Weee order and upon opening one of the boxes, noticed that it was not my order and actually someone else's produce. I did not get my produce (2 vegetable items) totaling $5.98. I initiated a refund under my account which they left "in progress". Instead without my consent, they sent their driver back to my home at 9:30 PM to bang on my door and collect the items that should have been delivered to someone else. These items had already been in my fridge and handled by me. They packed up these items again to deliver the food items to someone else. I did not receive any type of apology, acknowledgment, or compensation by this disturbing company. I thought I'd at least get the $5.98 refund for my items. After a week, I realized they didn't actually issue the refund, so I initiated a dispute with my credit card. My credit card quickly issued credit to my account given the facts of the situation.Today, I received an email from Weee asking what the dispute was about as if they have no recollection of the events that led up to this (I am attaching this exchange). Now I am even more disturbed by this company. They literally sent someone to my house unannounced at 9:30 PM to collect items from me due to their error and did not refund me for my items AND are now asking why I notified my credit card of this. At this point, all I need is an agreement that they should refund me the $5.98 AND an apology for the incredibly unprofessional and unethical behavior on their part. I am sure the other customer would not like to know that their food items were handled by some random person.

    Business Response

    Date: 03/01/2024

    Dear Customer,

    Thank you for contacting us.

    We feel terribly sorry for the unpleasant experience that you came across. It is not our intention in any way to add any frustration to our customers. Thank you for taking time out of your busy schedule to write us and express your grievances on our delivery issue.

    Regarding your feedback, we have tried to issue you a refund but failed due to the dispute. If you can withdraw the dispute and let us know, then we may try to process the refund again.

    If you have any further questions, you are more than welcome to contact us.

    Sincerely,
    Weee!Customer Care Team

  • Initial Complaint

    Date:01/27/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought several meat products from Weee. Then I received an email from Weee and their records showed that I have purchased recalled products. According to the information on USDA website, I'm sure I have purchased the products from Kingsland Food Processing that are produced between November 1, 2022 and July 20, 2023. I contacted Weee and showed them my order history, but they didn't acknowledge that the products I bought are recalled products. This is absolute nonsense. First, my order history showed that I bought recalled products. Second, they sent me the email telling me that I have purchased the recalled products. Third, they remove the recalled products I purchased from their website. If those products are good, why would they remove them from the website? What makes me even angrier is that they knew those products should had been recalled but they sold them out first, and then emailing all the customers about the food issues.

    Business Response

    Date: 01/29/2024

    Dear Customer, 

    Thank you for contacting us.

    Regarding your feedback, we have double checked with the order information you provide. As you mentioned: Kingsland Food Processing that are produced between November 1, 2022 and July 20, 2023, some of the orders you provided were not within this period of time.

    order ******** Order Time 2022-01-18
    order ******** Order Time 2022-02-19
    order ******** Order Time 2022-03-06 
    order ******** Order Time 2022-04-02

    For order 34950043 and ********, we have already issued you a refund for the Sliced Pork Spare Rib (????2?) on Jan 28. You will receive the refund in 1-3 business days, depending on your bank/card issuer. You may also check your registered email address ********************* for more communication details (case 101254682) 

    If you have any further questions, you are more than welcome to contact us.

    Sincerely,
    Weee!Customer Care Team

     

    Customer Answer

    Date: 01/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************

    Business Response

    Date: 02/01/2024

    Dear Weee! Customer,

    Sorry for the inconvenience and thanks for contacting us.

    We have issued you a $18.54 refund from order ******** in lieu for 2 ribs of which you have concerns, to the payment method you used to place the order ******** . You will receive the refund in 1-3 business days, depending on your bank/card issuer.

    Much we related to your concers and doubts, heartfeltly we hope you could rest assure that there is no recall batch of Kingsland product in orders under your account.

    The recall batches are only some among the batches produced between November 1, 2022, and July 20, 2023.

    Since we detected you have purchased history of Kingsland product, we have notified you on investigations and confirmation on whether you have purchased from the recalled batch to provide quick service as initial respond to the recall.

    While not receiving your respond by then, now we have further analysis the batch data based on your purchasing record.

    Thank you for your patience and generous understanding. Feedback like this helps us provide better services for customers.

    Weee! values your feedback. Do let us know if you have any other queries. Thanks for your understanding and support!

    Sincerely,
    Weee!Customer Care Team

  • Initial Complaint

    Date:10/27/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 2 years ago, I made a 40 USD order but never received. There was no place in the website for me to report a missing package, the representative was not able to refund. So I fired a dispute in credit card company. 2 years later, I placed another order and got canceled immediately. I got black listed by this company.But how consumer get money back if the package was not delivered w/o a dispute?

    Business Response

    Date: 11/12/2023

    Dear Customer,

    Thank you for shopping with Sayweee.com!

    Regarding the notification from BBB, we feel terribly sorry for the unpleasant experience that you came across.

    Our colleagues from the relevant department have explained the contents of this issue through their official email. Since you reported to your bank as a fraudulent-related case and you cannot withdraw the dispute anymore, our colleagues cannot remove the limit entirely, which is against our policies.

    We sincerely hope to work collaboratively with you to maintain a fair and transparent shopping environment. Your adherence to our recommendations and assistance in addressing concerns would be greatly appreciated.

    If you have any further questions, you are more than welcome to contact us.

    Thank you for your cooperation!

    Sincerely,
    Weee!Customer Care Team

    Customer Answer

    Date: 11/12/2023

     
    Complaint: 20789253

    I am rejecting this response because:

    In Nov, my parent in law used my card to buy something which I never received. So this is indeed a fraud. 
    The card was closed then. *** asks me to remove the dispute which I cannot do. So they cannot remove the account restriction. 



    Sincerely,

    *****************

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