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Business Profile

Gun Dealers

Saint Barb's Bullets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: Apr 9th 2025 Last Update: Apr 19th 2025 Amount Paid: $619.43 Order: ****** Issue: On Apr 9th 2025 an order was placed for Ammunition that totaled to $619.43. After ordering, the shipped order was never received however it was marked as delivered. I submitted a refund claim through their 3rd ************************ called "Route". Route Reviewed the claim and determined that a refund needed to be processed and submitted the Refund request. On Apr 19th 2025, The status of the order on Saint Barb's Website state that the order has been refunded. I never received the refund and on May 3rd I attempted to communicate with Saint **** via email and using their online contact form, however I got no response. I have reached out multiple times with no response via email and the contact form. I contacted Route about the issue however they state they have no access to the payment information and to contact Saint ****. As of today (June 3rd 2025) I still have not received any refund or payment and still am unable to contact Saint ****. Please assist me on this issue.

  • Initial Complaint

    Date:06/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the purchase on May 17. Ive sent a minimum of 20 messages through their website. There is no phone number or email address listed on the website. However, since they are an FFL, I did find their number online. I texted him and then he blocked my number. I texted him through my brothers phone. He read the message and then blocked his number and I did it through my cousins phone and he blocked him right away. I know when the number is blocked because initially when you call, it will ring once and then go to voicemail and now I drove straight to voicemail and the text messages are no longer being read.

  • Initial Complaint

    Date:05/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Saint Barbs (Order #******) and have received no communication or fulfillment updates since placing it. As of today, the order has been in Awaiting Fulfillment status for 9 days, with no indication of progress or estimated shipping time.I attempted to contact the company through every available email address listed on their website, but all emails bounced back as undeliverable. I also found two phone numbers online, but both are either disconnected or invalid, leaving me with no viable way to reach the company.Due to this lack of communication and failure to fulfill the order, I contacted ****** (the payment provider) to initiate a dispute and request a refund. I have made it clear that I no longer want the item and should not be expected to pay for something that has not shipped or been supported in any way.This situation is unacceptable and appears to reflect negligent or deceptive business practices. I am requesting the cancellation of my order and a full refund.

  • Initial Complaint

    Date:04/10/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order #****** on 4/2/2025 withthis company. I have sent several emails concerning order and have received no reply. Their phone # listed on their site is not their number. My credit card has already been charged so I'm unable to stop payment. They refuse to answer any communication I've tried.

    Customer Answer

    Date: 04/29/2025



    Thhis issue has been resolved.



  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase online. Only shipped partial order. Advised I could get refund 5-10 business days. Been 10 days still no refund. Also company was good at promptly responding to my inquiries however all my communication has been ignored since refund was requested.

    Business Response

    Date: 02/24/2025

    I apologize for how long this refund took to process - Unfortunately we had a lot of issues with our old website, and support team, that caused refunds to get delayed. We've recently upgraded our website and brought on a new support team to address issues. It looks like your refund was successfully processed on the 14th of November.

    Thanks,
    *******

  • Initial Complaint

    Date:11/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and payed for an item from Saint Barbs Bullets on Oct 29th and received an order confirmation saying "we received your order and are processing it". This is the last I heard from them. I have attempted to contact them 3 times their messaging system to no avail. I'm not even sure the messages are getting to them. I even told them I would file a complaint with the BBB and they still have not answered. I told them I am a Service Connected Veteran and that I don't have a whole lot of money to spend. I found these guys through a search for the item I was looking for ( a green Laser light for my Mossberg shotgun). They were cheapest by $20.00 so I ordered from them expecting that I would receive this item. I have run out of options and require assistance from the BBB. I see that the BBB has a very low rating of Saint Barbs Bullets which only goes to support the fact that they may be a scam or a hoax website. They have absolutely no way of contact even though they mention an online chat with their customer service, but even that is a false statement. The chat does not exist. Please help me to get hold of them and to get my hard earned $ back.Thank You

    Customer Answer

    Date: 11/08/2024

     
    Hello, With regard to the complaint that I filed against the business, "Saint Barbs Bullets", complaint #*********D1D8, I am happy to report that the package containing the item I ordered from them has been mailed and a tracking # was sent. I received the email yesterday 11-5-24. I wish to thank the BBB for the assist in capturing the goods purchased. Best Regards, ******* *****

    Sent from ******* ***** **********************

  • Initial Complaint

    Date:08/02/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company illegally sent me ammo through ****. Postal inspectors are currently involved and the package is being held. I haven't been refunded and the item is still held. I've been buying ammo for years and never had such an experience. **** confirmed it's illegal and they'll be investigating.

    Business Response

    Date: 02/24/2025

    Hi there,

    This customer was refunded their order, and we explained the mixup that had occurred - One of our suppliers had recently implemented a new ammunition packaging system, and unfortunately it had sent a package through **** instead of **** As a business owner, shipping restricted products, this is obviously the last thing we want to happen. Whilst the package did not leave our own warehouse - as we explained the customer it was drop-shipped from a supplier, used by 100's of other retailers - we immediately escalated this issue to the supplier so that they can have it corrected. We appreciate the customer bringing this issue to our attention.

    Thanks,
    *******

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an advertisement for 250 rounds of shotgun ammunition from this company that is listed. I purchased that advertisement. I got an email confirmation from the company which confirmed my order for 250 rounds and the price, which is attached. I received a package from the company for only 200 rounds, proof of which is also attached. checked the advertisement that I purchased, and it had been changed, after I bought it, to **************************************************** that they dont know what happened and that they are trying to figure it out. I have been emailing them back and forth seeking a resolution to this very simple problem and have simply not been helped. This is fraudulent behavior from this business by committing this faulty sale and not accommodating the customer in any way, and it is also false advertising committed by them. I would like a partial refund, the missing 50 rounds, or in store credit.

    Business Response

    Date: 02/24/2025

    Hi there,

    This customer was provided a partial refund of 41.58 for their order, completed on the 25th of July. We communicated with them directly through our customer support system.

    Thanks,
    *******

  • Initial Complaint

    Date:04/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 18, 2024 I order a product from this business. They have not delivered it. I have sent numerous email inquiries. They have not responded concerning their ability to deliver the product, the reason for the delay, or whether they will refund the amount. I want them to deliver the product. They have been late on other deliveries, but have fulfilled orders when prompted. They do not advertise a telephone number for customers. There are defects in their website for communicating customers issues. They have a non functioning "bot" system.

    Business Response

    Date: 05/02/2024

    This order was marked as delivered on the 18th of April. It was delayed as unfortunately due to shipping restrictions to **********, we have to double-handle some orders, but in this case that took a lot longer than usual, so we also provided a partial refund. We have since improved our order processing for CA orders and they are running much smoother.

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a $142 purchase on March 22, 2024 and I still haven't heard anything back as far as shipment as of March 27, 2024. I work a part-time job and don't have alot of money to ********** I'm reading all these other bad reviews having buyers remorse. This is gor order #******

    Business Response

    Date: 04/16/2024

    Hi *****,

    Your order shows as delivered on April 4th. Unfortunately it looks like there was a delay in processing, as the manufacturer of your product recently changed some policies that caused it to get held up. I've refunded your shipping fees for the inconvenience.

    Thanks,
    *******

    Customer Answer

    Date: 04/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please close and disregard this complaint, thank you.

    Sincerely,

    *********************

Saint Barb's Bullets is NOT a BBB Accredited Business.

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