Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to cancel my ************ + membership with their vendor Servify but not seeing a resolution. I've been trying to get it done since Feb. 21st 2023. Their vendor is not taking any action and ******* is not taking responsibility for it.

  

  Business Response

  Date: 05/16/2023

  Hello BBB,
  
  We are coordinating with the customer accordingly regarding the refund requested and we are trying our best to resolve customer's concern at the earliest.
  
  Regards
  Team Servify.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3rd 2023. I took my ************* 4 to the authorized repair center UBreakIFix #** to be repaired. The outer cover screen had a minor crack, but was still 100% functioning, as can be verified by technician **** at the store. When I returned to pick up my device, they informed me that they tried replacing it with 2 different screens, however they couldn't get it to work, so they had to remove the replacement screen and replace it with my original cracked screen. They informed me that during the removal of my original cracked screen, they damaged it even more, so now it doesn't work at all. For the past seven days I have called Servify over twenty times in search of some sort of resolution for this issue. Each time I call I have to explain the situation over and over again for them to tell me that my claim shows as successfully completed and that my device was ready for pick up. After explaining myself a second time, they call **** at the authorized repair center and he verified what happened. The associate from Servify told me the only option I have was to pay $99 for a replacement even though I have still not received a refund for the $29 I paid for the crack screen repair. I feel like I should not have to pay the deductible because if I had never visited their authorized repair center, I would still have a working phone today. This is an insurance company that doesnt stand by their word. Somebody needs to take responsibility for this situation and send me a replacement device immediately. This has gone on for too long and I should not have to be disrespected and insulted by Servify every time I call. The only resolution I am seeking is my deductible for a replacement device waved. I have never dealt with such unhelpful people in my whole entire life. On top of that, I can't even submit a claim to get my device replaced because might because the status of my claim has not been closed out or even updated to reflect the incomplete status of my repair.

  

  Business Response

  Date: 05/12/2023

  Hello BBB,
  
  We have issued the digital check to the customer as an plan refund ( Prorated refund as per T&C of the plan )
  
  Regards
  Team Servify

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20044777
  
  I am rejecting this response because:

   

  I dont even understand what this means. The only resolution I am seeking is to replace my device and waive the deductible since YOUR authorized repair center broke my phone rendering it unusable. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/17/2023

  Hello BBB,
  
  We have offered the customer In-warranty advance exchange option to resolve the customer's concern
  
  Regards
  Team **********************

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20044777
  
  I am rejecting this response because:
  

   

  Ive paid for the advance exchange twice now and as soon as I pay it, I get an email saying that you have canceled it.

   

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/22/2023

  Hello BBB,
  
  Reference id- CYFKTOWIEW0M was canceled as the device amount of 2500$ card hold was failed on customer's card. Customer's card must have a limit or balance of 2500$ or more to process the request further. The card hold will be released once the defective device has been returned back to us.
  
  A new advance exchange request has been raised for the customer - ************, Customer has been informed to try with another card or increase the limit on the card to proceed with the request.
  
  Any amount deducted for the previous canceled request will be auto-refunded back to the customer's source account.
  
  Regards
  Team Servify.
  
  

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 20044777
  
  I am rejecting this response because:
  

  The device replacement deductible is only $99. There is no mention of any $2,500 charge when I signed up for this insurance. This is a scam. You are false advertising your insurance. My device doesn't even cost $2,500 brand new. Do you really expect anyone to have that much money to be able to do this? That's why we insure our devices. Servify is lying to the consumer. Promising insurance coverage with a $99 deductible but when you try to pay it, they want to charge you $2,500. This is just wrong. If I had known this, I would have gotten insurance through Asurion, but when I saw the offer for ************ +, I thought it is such a great thing... but no one tells you about the $2,500. How are you able to lie to your customers after you get their monthly subscription???

   

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/26/2023

  Hello BBB,
  
  A new claim has been raised for this customer with referece id- ************ and as an exception the security deposit card hold has been taken on our company's card.
  
  Soon replacement will be dispatched at customer's location on priority.
  
  Also, we inform the customer's regarding the security deposit card hold before customer confirms the claim request on the portal.
  
  Sample screenshots has been attached.
  
  Regards
  Team Servify

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tessa * support is a subsidiary of Servify. We purchased a warrant for a phone and filed a claim with tessabsupport in February. They gave ** *************************************************************************************************************** 24 to 48 hours.Last week called again a ********************* said the same thing you will receive a check for ****** dollars by email in 24 to 48 hours.I call again today and again you will receive a check in 24 to 48 hours.3 months is plenty of time to receive a check that takes 24 to 48 hours especially when they said it would be a check by email.

  

  Business Response

  Date: 05/11/2023

  Hello BBB,
  
  We are sincerely sorry for the delay.
  
  We would like to inform that we have dispatched customer's reimbursement check and the same should reach the customer in 3-5 business days.
  
  Regards
  Team Servify.
  
  

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Assuming that they do follow thru on their promised response.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst customer experience ever. I purchased a new ******* Ultra S23 &Care Plus plan. 3 weeks ago, I cracked my screen. With the ******* Care Plus plan I pay $29 per screen repair. After I have contacted ******* care plus, & paid $29 for screen replacement, they sent me to the partner store "ubreakIfix" to fix. 8 hours after I dropped the phone at store, they called me and told me that camera was not working. But my phone camera was totally fine before. So they told me to come pick up the phone and came back the following week again bcoz they need to get a part for that issue. I came back to the store the following week to have my phone fix. They told me to pick it up after 2hours. After 6 hours, the store manager called me that they were not able to fix the camera, and i should have contacted ******* care plus to request a replacement phone. And I should not be charged extra fee besides the $29 I already paid. And they would send the details to ******* care plus too about the issue. AGAIN, after wasting so much time, my phone screen was still not fixed and camera was broken too after I dropped the phone at the repair store. The same night I called ******* care plus, 2 hours on the call, being transferred between different departments, finally I was talking to someone at servify, and he told me to use my email to send a request so he could process. The email included what happened, the ***************** about the phone issue, and request the refund for screen replacement & a replacement phone without extra charge per his instruction. I emailed it on 4/20/2023, and got the email repone said would get response within ***** hours. After 7 days, no response at all. I called again, on the phone another 2 hours, request to escalate the issue to the manager. At the end, they forced ** to pay $99 to get a replacement phone because there was the only way I could choose. This is really unethical and unprofessional.

  

  Business Response

  Date: 05/12/2023

  Hello BBB,
  
  As an exception, 
  
  We are providing a 70$ refund for ref id- ABSDMIPOMANW as the previous walk-in repair request of the customer was not successful and customer had paid 99$ for the advance exchange request while customer just wanted to opt for 29$ deductible walk- in repairs.
  
  We have requested the customer share few details in order to process a digital check to issue the 70$ refund.
  
  Regards
  Team Servify.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ******* S22 Ultra Phone, which is insured under ******* Premium Care+. Last week the phone dropped and the screen was damaged. I went to the ******* store to have it fixed. This is where I was told that I have to file a claim online with Servify (******* Care+) in order to receive an appt to get it fixed.******* Care+ advertises 24/7 support and next day repairs/replacements!!!!Since the website didn't allow me to file a claim, I chatted with support. That is when I was told they did it for me and scheduled an appt in the store. When I went again to the store the next day I was not in the system. I spoke to Servify for 1hr on the phone and they told me that due to migration and data transfer I have to wait to file a claim until the 7th of May! No one was able to provide an interim solution for me. I just had to wait and wasted all the time I took off work to go to the store again!So on the 7th I call again and am being told that I have to wait til the 8th. Today, the 8th I am being told they have technical difficulties. I am since 6 days without a phone and no one takes accountability to help. I am paying a monthly service and am not receiving what I am paying for due to technical difficulties on their end. Yet, EVERYONE (******* Store & ******* care+/Servify) is able to see that I DO HAVE AN ACTIVE INSURANCE!I need them to schedule an appointment to get my phone fixed without me having to pay more than the $30 as I am paying insurance, as I should. Customers without insurance walk in the store and receive a repair they pay for immediately. Every time I call I am being told to wait and receive an email. But nothing. I need my phone fixed NOW!I am paying yet not receiving anything. Please schedule an appointment at the ******* Store, regardless of YOUR technical difficulties. Whenever your system is fixed, you can handle the backend. But provide me with the service you are advertising. I've waited for almost a week.Thank you

  

  Business Response

  Date: 05/10/2023

  Hello BBB,
  
  We can only imagine customer's disappointment and nothing can undo the experience customer recently had but we would like to inform that due to some technical issue option to raise a walk In repair under the ************* plan is not visible and our technical team is working on the same to resolve the issue on priority and we shall update the customer accordingly.
  
  Regards
  Team Servify.

  Customer Answer

  Date: 05/17/2023

  Issue has been resolved after over 1 week.

   

  Thanks so much!!

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They allowed an account to be opened in my name fraudulently, without my knowledge. I have requested it to be closed but they are asking to call me or for me to click links.

  

  Business Response

  Date: 05/09/2023

  Hello BBB,
  
  As checked, 
  
  Customer's ************* plan policy Id- **************** was canceled & the monthly fee was terminated on 28th February 2023 and it's not active in our systems now. 
  
  We have requested the customer to kindly confirm if customer have any further issues or concerns regarding the same.
  
  Regards
  Team Servify

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased care plus insurance for my new ******* galaxy s23 Ultra which is through servify. My certificate shows it active as of 3/7/2023 until 4/7/2024. I cracked my screen and have been calling for over a week because their portal does not allow me to file a claim online. Have spoken to 4 or 5 servify reps. All promise I will receive a call or email in ***** hours which has not happened in over a week. I spoke to rep ******** today. On the phone for over an hour. He promised a status update call in 2 hours or less that he would make personally... which never happened. Its now been almost 4 hours since I hung up with him. I am now on hold again. I have been on this call for 40 minutes. The current rep gave me yet another ticket number and told me yet again to wait ***** hours. I told her I would not hang up until I spoke with a Supervisor so I am on indefinite hold. All I want is for them to process my claim so I can get my screen fixed for $29 per the policy instead of paying $280 out of pocket.

  

  Business Response

  Date: 05/09/2023

  Hello BBB,
  
  We have already escalated this matter to our internal team to resolve the issue so the claim can be raised and we shall update the customer accordingly.
  
  Regards
  Team Servify

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 20014917
  
  I am rejecting this response because:

  I have called no less than a dozen times. Every time, including today with a Samung Brand Representative on the line listening to the call, Servify once again did not deliver what was promised. Today I was promised a call from a "Manager" within 1 hour. This was promised at approx 11:30-11:45 AM eastern time. It is now well over 12 hours since that promise was made yet I have not heard from anyone.

  Again today i was told to wait YET ANOTHER ***** hours which is what I have been told for over 2 weeks now. My phone screen is black. Servify stated again today with the ******* Rep on the line, that the problem was a tech problem on the backend on my account only which is showing an error. The "back end team" has been working on it since May 3rd which is when it was finally escalated after I had called and emailed for a week prior.

  My insurance plan has been verified active for the phone I am looking to repair and I am eligible to file a claim for this repair. There is no reason why a manager cannot write up a manual claim on paper or email with an approval I can take to the repair store to have my phone fixed. They admitted this issue was my account only. No reason why a back-end tech team would take over a week to fix one small error in my account. Completely unacceptable!

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/10/2023

  Hello BBB,
  
  We can only imagine the customer disappointment and nothing can undo the experience customer recently had but we would like to inform that due to some technical issue option to raise a claim is not visible and our technical team is working on the same to resolve the issue on priority and we shall update the customer accordingly.
  
  We are following up and we will update the customer accordingly with any further progress.
  
  Regards
  Team Servify.

• Initial Complaint

  Date:04/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Galaxy S22 Ultra in March 2022 with ************** On 4/18 Servify opened a ************ me an email for a walk-in claim id ************ to have the front camera fixed. I went to the repair center as per the Servify ************ The repair center had not received the claim & cannot do anything without it. I called ***************************** said the center should receive it in 2-3 hours. Mind you, I had an appointment. It never arrived. Since 4/19, I have spent hours on the phone with Servify reps trying to get the claim processed so that the local repair shop can repair/replace my front camera that will not focus. For whatever reason, the repair center is not receiving the claim. On April 22 & 29, I also called directly into ******* & asked for their help. They then get Servify on the ************** changes, same thing. I keep being told to call back in 2-3 hours & then 2-3 days. They have tried initiating & cancelling the claim multiple times with the latest being canceled tonight, 4/29 at 9:43pm. The last claim they opened on 4/25 HDQB7HZHQY9R & told me it should get processed in 2-3 days. But, of course it did not & now Servify tells me to call back Monday 5/1 & have then process a new claim. Please note that this is not related to claim 6MEXSVRXLL8M. That claim was completed without issue so I know they can communicate with the center. I do not want to send my phone in for a replacement or repair. I want it done locally. It has been determined it is a mechanical problem with the front camera & this is what the warranty is for (n/c to fix). I am tired of hearing this is being escalated, someone in the back will review & process. I need my phone fixed in the next few days, please advise. The amount of time I have put into dealing with this is ridiculous. All I want is to get my phone claim processed so that I can get it repaired locally at the repair center. ******* has always been a pleasure to work with, so not sure why they made this horrendous switch.

  

  Business Response

  Date: 05/09/2023

  Hello BBB,
  
  New service request has been raised and we have informed our internal team check with the authorised service center regarding service request not visible by ***************** before asking the customer to visit ***************** to repair the device.
  
  We shall coordinate with the customer accordingly.
  
  Regards
  Team Servify

  Customer Answer

  Date: 05/22/2023

  I wanted to update my file with the business as they have now resolved everything to my satisfaction. As they stated in the communication history of your website on *** 9, they did do what they said they would do. They emailed me multiple days between *** 9 and 16 reminding me of the claim and the tech issue being resolved with communication between their system and the local repair shop (prior, the claim information never arrived at the repair stores computer system). I, however, was out of the country from *** **** and as soon as I was able to contact them, the appointment was confirmed with my local repair store for *** 17^th. I took my phone in and the repair was completed within 2.5 hours. Everything seems good with the front camera at this point, and I am very hopeful the problem has been fixed completely.

   

  Thank you,

  ***********************

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer to ******* for over a decade and have never experienced any type of difficulty until recently. My phone battery seems to have an internal problem, causing my phone to not charge properly. In fact, my phone only charges with a wireless charger and at times not charging at all. As a result, I contacted ******* since I pay for insurance. Apparently, ******* is now working with a new provider to process claims, Servify.On April 11, I contacted ******* to request a replacement phone. In this conversation, I was told I would be sent a green S22 for $1. As a result, I paid $1 & the phone was shipped. On April 13, the phone arrived. To my surprise, the phone was not a green S22 as promised, rather it was an S21. I rejected the ********** was returned to sender, since it was the wrong phone. The phone was received in ********* on April 17. I provided confirmation to *******, in an attempt to expedite the process of receiving the correct phone. Meanwhile, I continue to be with a phone that is not working properly, while paying for services that I am not being rendered. Since then, I have contacted ******* endless times via ************** but the issue remains unresolved. Every conversation consists of being given the run around despite multiple requests to escalate the situation. I have been re directed to call numerous departments, forced to explain the situation time and time again yet still no resolution. I have been told a new phone was shipped but when tracking information is requested, nothing is provided. In other instances, I am told there is nothing documented in my file and it will be looked into. Nevertheless, I continue to get no information or resolution. It is truly unnecessary to go through such an extensive process, when simple attempting to receive a replacement phone. At this point, I have been waiting for close to 3 weeks. I simply would like the correct replacement phone to be shipped ASAP.

  

  Business Response

  Date: 04/28/2023

  Hi BBB,
  
  We sincerely apologize for all the hassle and inconvenience caused to the customer.
  
  As we checked,
  
  The replacement device ******* Galaxy S22 Ultra 5G 12 GB Green 512 GB was shipped through ******* ************ on 12th April 23 but was not delivered to the customer location and was bounced back to shipper.
  
  The device was shipped to the same address which customer shared but the same was not delivered and it was shipped back to ** by FedEx.
  
  We have shared an email with the customer to confirm the home address again so we can Re-Ship the replacement to customer's address on priority.
  
  Regards
  Team Servify

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19991053
  
  I am rejecting this response because I have yet to receive the tracking information. I did receive an email confirming my home address, but no further communication took place. I would like to receive the tracking information at the very least to accept this response. Given the extended period of time spent on this matter, I would hope this matter is expedited.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/08/2023

  Hello BBB,
  
  Device has been delivered to the customer but customer has claimed that he has not received the variant which was shared over the email so we have requested the customer share the device images which has been received by the customer to assist him further accordingly.
  
  Regards
  Team Servify

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 19991053
  
  I am rejecting this response because: I have received the incorrect phone. As mentioned in prior communications, ******* agreed to provide a replacement phone, specifically an S22 in green. However,  an S21 in black was sent. I have provided pictures of the phone I received to ******* as requested and have also attached the pictures to this response. I would greatly appreciate if ******* can send the CORRECT phone in expedited mail in order to resolve this matter. This has been prolonged for an extended amount of time. 

  Thank you for your help.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/10/2023

  Hello BBB,
  
  Please note,
  
  S22 Ultra was the original replacement we sent due to their original model not being in stock at the time. Then that replacement was returned as it was undeliverable to the customer location.
  
  So when we created a re-ship, the customer's original device variant was back in stock so we sent the S21 Ultra.
  
  The customer's claim and plan will have the S22 Ultra removed and swapped with the 2nd replacement of S21 Ultra updated in the systems.
  
  As our system does not allow us to update the device model after the original replacement was sent. So that's why the customer believed they are to receive an S22 Ultra.
  
  Customer has received the original model variant now.
  
  Regards
  Team Servify

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 19991053
  
  I am rejecting this response because:

  The initial replacement phone was in fact delivered to my home on April 13 and returned to sender since it was not an S22 as promised. I do not appreciate that Servify is providing incorrect information in the response, as that is not an accurate account of the events that have taken place. If the original replacement would have been the correct phone (S22) it wouldn't have been returned and I would have saved myself from this long ordeal and headache. 

  If offering an S22 was an error as it is being claimed, I should not be penalized. The bottom line is that I was promised an S22 and that phone was never sent, neither the first or second time. Therefore, the S22 is the phone I am expecting to receive as it is what is reflected in all previous correspondence and will not accept any other phone. 

  Please send the correct phone (S22 in green) to resolve this matter.

   

  Thank you.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/12/2023

  Hello BBB,
  
  As per the latest update,
  
  As an exception, a new Re-ship of S22 Ultra 512GB Green has been created and has been dispatched to the customer location today through waybill number - ************ FedEx.
  
  Regards,
  Team Servify

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 19991053
  
  I am rejecting this response because: I received a Cream colored s22 ultra 512gb not the color GREEN as promised.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/16/2023

  Hello BBB,
  
  We have offered two options to the customer to resolve the customer's concern at the earliest. We are awaiting an confirmation from the customer on the same.
  
  Regards
  Team Servify.

  Customer Answer

  Date: 06/01/2023

  I've received my s22 in green. Thank you

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broke my ******* S22 phone so I called to get a replacement. The new phone that was sent to me only works if I'm connected to wifi. I tried taking it to my mobile carrier multiple times thinking it was the *** card or that I hadn't properly set up the new phone on my network but after multiple attempts at troubleshooting my mobile carrier told me there was a problem with the phone itself. It's not getting signal and won't recognize the *** card even though the *** card works fine on other phones. I called ******* Plus (Servify) to let them know that the phone I received was defective. I was told that I would hear from them within 24 to 48 hours. Never heard back. I emailed multiple times and those were ignored. I've called multiple times and every time I get told to give them another 24 to 48 hours. I still have an unusable phone because Servify ignores my messages and refuses to send a replacement phone. I paid for a working replacement phone not and defective phone and instead of making it right Servify keeps lying and ignoring me.

  

  Business Response

  Date: 04/27/2023

  Dear BBB,
  
  As per the latest update from our internal team,
  
  The replacement Device was shipped yesterday and is due for delivery today. ***** TR# ************ soon the same will be delivered to the customer at the location on priority.
  
  Regards
  Team Servify