Reviews

This profile includes reviews for Milliman Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Milliman Inc has 34 locations, listed below.

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  Milliman Inc

  1301 5th Ave Ste 3800 Seattle, WA 98101-2635

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  Milliman Inc

  One Pennsylvania PLaza 38th Floor Manhattan, NY 10119

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  Milliman Inc

  801 Cassatt Rd Ste 111 Berwyn, PA 19312

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  Milliman Inc

  3000 Bayport Dr Ste 600 Rocky Point, FL 33607

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  Milliman Inc

  550 Hinesburg Rd Ste 202 Queen, VT 05403

Review Details

• Review fromEN T

  Date: 11/29/2023

  1 star
  I've never seen a company take so long to process anything. They've had a court order to split a 401k account for over a month now and have both parties jumping through hoops to submit socials (that they've been provided with multiple times) just to establish a new account. Six families and two attorneys are being affected by this - but customer service can't even manage to be friendly. They're rude. They've hung up on professionals trying to help and their own clients throughout this process. Other 401k companies have managed the exact same thing in a matter of days, where Milliman takes months. If you have any say whatsoever - go with someone else. If I could give them less than 1 star - I would. This has been painful to watch.

• Review fromLeshaun M

  Date: 07/28/2023

  1 star

  Leshaun M

  Date: 07/28/2023

  The representatives that help when I call are all professional and very helpful. But there is a lack of communication between processor and the consumer. I submit documents for a hardship withdrawal. Apparently, one of the documents was missing some information; there was no call nor an email informing me of this so I could obtain the correct documents. I didn't know until I called almost a week later to check the status. Even though I have sent the correct documentation again there is still no communication, nor is there anyplace I can go to get a status update.I hate the fact that I have to consistently call and see if there are updates regarding my withdrawal.I am on the verge of sending a complaint to my employer. Hopefully they can consider another 401k administrator that is better with their communication and process.

  Milliman Inc

  Date: 08/09/2023

  We do have a standard process to notify participants when submitted documentation is incorrect or insufficient. Please allow up to 7 business days for us to review and verify the documentation in order to notify you if additional documentation is needed. As we are unable to determine the status of your paperwork with the limited information provided via the complaint, please call us at ************ or send us an email at ***************************************** and our team can assist you.

• Review fromYvette F

  Date: 03/31/2023

  1 star

  Yvette F

  Date: 03/31/2023

  Called company with questions as I was confused due to the letter stating I could commence taking my monthly payments on or after January 2023. And was told by *******, I couldn't take these payments until my commencement date 9/2024. Then I proceeded to ask how to name beneficiaries for my plan and was told I could do this online. Online did not give me this option. So then I proceeded with the live chat and requested a form to be sent by mail and was told there is no form to name beneficiaries. I honestly felt that I got the run around and was not helped with questions and request. Very disappointed.

  Milliman Inc

  Date: 04/27/2023

  Ms. *********, we are sorry for misinformation you may have received regarding your pension benefits and wish to offer you a call with a Call Center Senior Manager to assist you with your questions. Please contact us at the number below to speak with the Call Center Senior Manager or to arrange a callback from the Manager at a time that is convenient for you.
  Phone: (866) 767-1212
  Monday-Friday, 8:00 AM - 8:00 PM ET

• Review fromLekisha G

  Date: 03/24/2023

  1 star

  Lekisha G

  Date: 03/24/2023

  Worked for previous employer where I left the company . Contacted Milliman and submitted all paperwork to receive lump sum payment. My commencement date was given and here we are a month later after being advised by two reps that my pension lump sum would come in 7-14 days . I reached out twice to ensure the check wasn’t coming from a foreign country but nope just Dallas . I find it unprofessional that a check is mailed out without any tracking or definitive date . Clearly per all complaints this issue is major . A rep advised me to stop payment and they would reissue but the process would just start over again . Why is this the consumer issue and why is a mail check the only option when you all received my money electronically in the 1st place . I will ensure that I leave a review and complaint to show how misleading and unprofessional this business is so that no one else is affected .

  Milliman Inc

  Date: 04/14/2023

  In response to the complaint from this participant surrounding the delivery and timing of their pension lump sum benefit.
  • This participant commenced their benefit in March.
  • The physical check was mailed within our normal processing time frame.
  • The benefit payment was a lump sum amount.
  • The check writer executes all lump sum payments via physical check for security purposes.
  • This is meant to reduce potential security risk around a large lump sum payment being sent electronically via direct deposit to an incorrect bank account.
  • The specific payment execution followed here was aligned with our normal administration process and approved by the plan sponsor.
  This matter has been resolved with timely payment of their benefit. We consider this matter closed.