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Business Profile

Lawyer Referral Service

Off the Record

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawyer Referral Service.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Off The Record to represent me for a speeding ticket issued in ******, **********. Immediately after submitting my case, I informed them that the name on the citation was incorrect ; it listed someone elses name with a similar spelling. I raised this concern early through their messaging platform, expecting it to be addressed.However, the name was never corrected in the court system. Despite this, the attorney entered a plea on my behalf under the wrong name, which raises serious concerns about procedural validity and due diligence. At no point was I informed of any actions taken to correct the name or challenge the citation based on the mismatch.The final result was a default to traffic school, an outcome I could have easily achieved on my own without paying a legal fee. I saw no evidence of the attorney negotiating with the court, seeking a dismissal, or exploring any alternative resolution. There was no fine reduction or added value provided.When I requested a refund, I was told that traffic school was considered a successful outcome and thus not eligible under their refund policy. However, their BBB profile states that refunds wont be issued if the attorney gets a deal not previously available but in my case, traffic school was already an option from the outset and required no legal *********** core issue is not with the result itself, but with the fact that:- My name remained incorrect in official records, despite reporting the error;- There is no transparency about the legal work done on my behalf;- The outcome was functionally the same as self-representation;- The attorney acted under a name that is not legally mine.

  • Initial Complaint

    Date:05/13/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for legal council. And did not get that. The lawyer does not respond back to me until weeks later. She do not follow through with any of her promiseshe did not respond to me for a week and now that is 2 days before court. She sent me a message with a whole bunch of lies. As if me and her have not talked and she has not made me certain promises. I provided her paperwork to fight on my case which she has not Done i Came to Her with a total of $5500 to pay out to the told. Me. They can get these cases dismissed on top of her charge. Me $3100. She comes back and tell me for one of the courts. I need to pay 2200 which that brings me to 5300. I asked her to give me my money back because of insufficient representation and she said she would now she's not responding or calling me back and I have all proof

    Customer Answer

    Date: 05/16/2025

    I wanted you to add the law office to this dispute It's called **************************** but I don't see them listed with the  the better business bureau Is the attorney name is **** ********

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired off the record to contest a $280 speeding ticket and paid a $175 fee for their services. The outcome of their representation was only a minor reduction to $207 and traffic school, resulting in a total cost of $382 significantly more than the original fine. I reached out to express my concern and requested a partial refund, as the financial result was worse than if I had simply paid the ticket. The firm refused, stating that traffic school made the case a success, despite it being a standard option in many cases. I believe their marketing was misleading, and the service failed to deliver a meaningful benefit. I am requesting a partial refund to reflect the unsatisfactory outcome and prevent others from experiencing similar financial harm.

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a ticket for speeding hired a lawyer through the website the attorney went to court and got nothing nodismissal no reduction no driving school so based on that experience and based on what their website says if you dont get any kind of reduction or an outcome that wasnt previously available i should get a refund and when i asked for it they all the sudden said that their algorithm says my case doesn't fit the criteria of a case thats eligible for a refund

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for their lawyer service to hire a lawyer to fight a traffic ticket that was illegally issued to me. Instead of fighting it the moron attorney they appointed to my case went behind my back and agreed to a "deal" despite me telling him repeatedly to not do so. This would have been dismissed in court but instead the greedy attorney wanted to pass the case through as soon as possible so he could collect easy money for doing nothing. He never educated him on any of the facts in the case and all he did was meet with the prosecutor on zoom 3 times.

  • Initial Complaint

    Date:05/06/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired an attorney through this service for a traffic ticket on December 8, 2024, paid their $260 fee, and uploaded all required information. While a law firm accepted my case within the promised timeframe, communication was primarily through an assistant via an in-app chat. My initial court date of January 3, 2025, was removed without direct communication from the attorney. Despite my attempts to follow up, I received a "Notice of Failure to Appear." I later discovered my new court date was May 5, 2025. The assistant assured me the attorney would appear on my behalf and contact me with options beforehand, which never happened. On the day of the hearing, the attorney was a no-show. Despite the lack of representation, "Off The Record" refused a refund, stating that because the attorney eventually provided an option (after I complained), their service was fulfilled. As a result, I am now obligated to pay an additional $200 to the court, effectively paying $460 for no actual legal representation. This service not only failed to deliver on its promise but also cost me more money and significant frustration.

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Off The Record to help contest a speeding ticket, expecting their services to result in a reduction or dismissal of the speeding charge. However, the speeding citation remained entirely unchangedno reduction, no amendment, and the point remains on my driving record. Instead, the only action taken was dismissing a minor registration charge, which I could have resolved myself without legal assistance.Their "money-back guarantee" was a major factor in my decision to use their service, yet they have refused a refund, stating the reduction of the fine (from dismissing the unrelated charge) voided the guaranteeeven though the core issue I hired them for (the speeding ticket) went unaddressed.Additionally, either the company or the assigned attorney enrolled me in an unauthorized payment plan that included extra fees. I attempted to resolve this directly and professionally via email, but Off The Record declined to engage meaningfully. Their responses were dismissive and relied on linking to generic policy pages rather than addressing the substance of my concern.Given the misleading nature of their advertising and refusal to stand by their guarantees, I am filing this complaint with the Better Business Bureau to seek a full refund and to warn future customers.Desired Resolution:A full refund of the legal service fee paid to Off The Record Greater clarity and honesty in advertising their refund policy

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Absolutely horrible. After reading what appeared to be relatively good reviews, I decided to give them a chance. The attorney failed to file an appearance on time and so my license was suspended and I got 3 points on my license! I wasn't even told and find out by doing my own research because the attorney had 0 communication for months while I thought it was being handled. I was then told congratulations! Your case is resolved! ***!... Needless to say I was forced to pay an additional $100 to reinstate my license which is STILL suspended months later as of this post AND I got 3 POINTS ON MY LICENSE because of their failure!Their policy is No Points Guaranteed howber I got 3 points on my license because of working with them. I contacted the company and they said "we did our job and refunded $100 so we will not issue a full refund". I still have points on my license.This is Disgusting.

  • Initial Complaint

    Date:03/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired a lawyer from Off the record through the app. I uploaded my ticket to the system and the lawyer accepted my case. A few days later he came back and said I needed to upload the ticket , I told him I had,q and then I had disposed of the ticket, which I thought I no longer needed. Apparently, there was some glitch in the system and the ticket was not uploaded. Since I no longer had the ticket, I asked the lawyer to please just look me up in the system ( which they had done successfully before) and he replied that he would do that. Time goes by, and I receive a notice my license is going to be suspended in a month. Turns out that my lawyer completely forgot about my case, never told the court he was defending me and didn't respond to my ticket in time. Resulting in a bench warrant and license suspension. I paid the ticket plus the fee for it being in collections because the clerk said that I would get refunded if the case were opened back up and it was dismissed. I olt the lawyer about his mess up and he refuses to accept responsibility for it... Keeps blaming me for not having the ticket even though he said it would be no problem to just look me up in the system. So here I was thinking I had a lawyer representing me when in fact I didn't ...even though I had paid this lawyer and my online account said case in progress. After many heated arguments, he agreed to file a motion to get the case opened back up so that he could fight the ticket like he was supposed to the first time. I was supposed to get sent a copy of everything he sent to the court. He never sent me anything. So, court comes around and we are able to open the ticket back up...Well he goes back to court, and comes back and says that it was denied and its a closed case. fines paid.. and also that the commissioner had said many things that were untrue including that I didn't even contact anyone about the case until well after the ticket was due, which was a complete lie that he let her believe.

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Off The Record took my money for a service that ultimately left me worse off than if I had just paid my ticket. I already had traffic school as an option before hiring them, yet they claim reinstating it after their lawyer waived it means I dont qualify for a refund. Their refund policy is intentionally vague, misleading, and designed to trap consumers. If you already have the option for traffic school, do NOT waste your money with this service.If you made the same mistake I did, note that you can request arbitration and later take them to small claims court in **********

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