Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started the process with Goodbill on February 19, 2024. I was able to provide necessary documents and on April 2, 2024 they notified me that everything had been received and the coders were working on it and it would take 7-10 days for them to complete their review. On day 8, I sent an email just to check in and I was notified that even though I gave access to ****************** they couldnt pull documents. Zero communication, zero care that I had been lied to and just sitting and waiting. When I brought this to their attention it was an, oh well. My bills havent been paid and Ive been waiting, now risking late payments all for this inconsiderate company to have wasted my time.
Business Response
Date: 04/09/2024
[This is more to BBB than our customer]: I immediately called ******* upon seeing her complaint. She was gracious enough to walk me through her experience while I followed along on our back-end and we were able to resolve her problem. We remain in direct contact and look forward to saving her money, if possible!
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