Reviews
This profile includes reviews for Hansen Bros. Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 86 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromPaula C
Date: 06/29/2024
5 starsPaula C
Date: 06/29/2024
Thanks for the excellent customer service, patience in placing rugs and furniture, and care with my belongings! I'll use Hansen Bros. again.
Hansen Bros. Moving & Storage
Date: 07/01/2024
We appreciate your kind words. Thank you.Review fromCatherine S
Date: 06/27/2024
5 starsCatherine S
Date: 06/27/2024
We had a wonderful experience with Hansen Bros. Crew: *****, ******* and ******. They were very professional and worked diligently and efficiently moving our furniture. We were impressed with the great care they took to protect our belongings. And they were pleasant to have in our home for the many hours they worked here. Thank you and the three young men.***** and ******* Capitol Hill, *******Hansen Bros. Moving & Storage
Date: 06/28/2024
Thanks for taking the time to offer such positive feedback! We appreciate it.Review fromJean K
Date: 06/13/2024
5 starsJean K
Date: 06/13/2024
Our Hansen Bros. move was a great experience (and after 16 household moves over 35 years, we know moving isn't always a great experience). ***** was very helpful in helping us value engineer our overall move which was greatly appreciated. On loading day, the six-man crew was very friendly and courteous. On move-in day, the same six-man crew was equally professional. We had a couple of pieces that we consider to be beasts to move, and the crew faced the challenge, problem-solved, and got both pieces situated as we had hoped. I would certainly recommend Hansen Bros. for a semi-local move!Hansen Bros. Moving & Storage
Date: 06/14/2024
We appreciate you taking the time to offer such positive feedback! Thank you.Review fromRon I
Date: 05/07/2024
5 starsRon I
Date: 05/07/2024
We were very happy with the return from storage of our outdoor furniture last week. We learned of the planned arrival time the day before. *************************** called first thing in the morning to confirm. And then he and *********************** arrived as scheduled. They were excellent: polite, courteous, efficient, careful. All we could wish for. We have worked with Hansen **** for decades and are always happy.Hansen Bros. Moving & Storage
Date: 05/08/2024
Thank you very much for the positive feedback!Review fromLysa T
Date: 04/15/2024
5 starsLysa T
Date: 04/15/2024
I just want to say how impressed we were with the two gentleman who did the move, ************** and ************** We were having a very stressful time as my brother who you moved, was in the hospital with a medical emergency when we came to help him move. Without the help of your company and these two movers I dont know how we would have managed. These two gentlemen were so helpful and kind when we as a family most needed it. Thank you so much!Hansen Bros. Moving & Storage
Date: 04/16/2024
Thank you very much for your kind review!Review fromMaura G
Date: 04/06/2024
5 starsMaura G
Date: 04/06/2024
The Hansen ************* of 4 were considerate, careful with our possessions, and a true pleasure to work alongside as we continued sorting, discarding, moving.... throughout moving day.Their expertise changed what had felt completely overwhelming into a smooth, organized, and manageable process of practical steps.The Senior Downsizing Expert (******), who originally came to our home to assess our move and provide guidance, was a wealth of practical information that made every subsequent stage of our moving process orderly. She gave us a clear breakdown of *all* costs, plus potential add-ons. Just before moving, we realized that moving ALL of our storage to Hansen **** would simplify our move. It meant losing money that we had already spent on storage elsewhere, but has simplified our moving process (which will happen in stages). The crew leader marked every item with a code for their inventory system -- they track every single item, so if something is in storage, they know its location.We have shifted from being overwhelmed and exhausted into feeling organized and productive. The entire process has been very manageable. The professionalism of every Hansen employee we've met has given us tremendous peace of mind.Hansen Bros. Moving & Storage
Date: 04/09/2024
Thank you very much for your extended review. We appreciate you and your business!Review fromTom M
Date: 04/02/2024
5 starsTom M
Date: 04/02/2024
We had multiple move services from Hansen Bros. over the course of two months. All of the personnel with whom we interacted were exceptional...from the loading crews, to the unpacking crews, to **** and ******...a great all-around experience. Thank you!Hansen Bros. Moving & Storage
Date: 04/03/2024
Thanks for your positive feedback! We appreciate it very much.Review fromRex D
Date: 03/25/2024
5 starsRex D
Date: 03/25/2024
******************** and ******** were best in class and legitimately saved me so much stress. I cannot emphasize enough how much their efforts reduced my anxiety and made my move easier. Thank you so much for your hard work and professionalism!Hansen Bros. Moving & Storage
Date: 03/26/2024
Thanks for the positive review!!Review fromCurtis G
Date: 03/01/2024
5 starsCurtis G
Date: 03/01/2024
**** and the crew were awesome. Super fast, very friendly, and good at their jobs. Thanks!Hansen Bros. Moving & Storage
Date: 03/02/2024
Thanks for your positive review!Review fromEddie E
Date: 01/11/2024
5 starsEddie E
Date: 01/11/2024
Very professional and helpful. Fair price with great service. Offered ways for us to reduce the cost. Day of move went smoothly and quickly. Professionals all the way.Hansen Bros. Moving & Storage
Date: 01/11/2024
Thanks for your supportive words!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.