Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/1/2025, we had All Service Movers in ** complete our move from ****, ** to ***********, **. The day started off poorly when they showed up 45 mins late, once at the house the 2 men sent to move our 3bd home onto a 24 foot truck, which we questioned when we made the reservation, and also was noted by the employee that the "office" does this to them all the time, not sending a second truck and more help, took 10 hours to complete. They did not wrap any of our items while in the house, only once placed on the truck once damage already was occurring due to the dolly being loaded and managed by the one mover who worked endlessly that day while the other mover remained in the truck "arranging" things. I now have a damaged primary bedroom dresser and headboard, purchased new last year, and most concerning, my new washer and dryer about a year old has multiple scratches and looks like it was rolled down a hill. Upon completing an incident form provided by ****, office manager?, he said he would be sending us an email with multiple options to make this right, only to be given an 60 cent/lb refund option, that would give us about $90. That is unacceptable. I am trying to locate a corporate number online, but have been unsuccessful. Our move ended up taking 10 hours due to them needing to make a second trip, and cost double the expected fees. I will not let this go, and will fight it until All Service Movers makes this right.

  

  Business Response

  Date: 02/18/2025

  We have responsded to ******* regarding the damages that incurred on their move.  We have accepted responsiblity for damages that occurred.  Full reimbursement in the amount ******* requested had been agreed upon for reimbursement.

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around September 21 ***** one of the company's vehicle rear ended me in the freeway during stop and go traffic. This company has been going back and forth with my wife and I and will not pay for the damages they have caused. They requested 3 estimates to be provided which were emailed to them during a timely manner. This company does not want to give us their insurance information for us to file a claim and they do not want to pay appropriately for the damages they caused.

  

  Business Response

  Date: 12/26/2024

  We are working hard to settle this matter. The repair cost is almost double of what the the vehicle is worth. We are asking for one more quote to make sure we are getting the best pricing for the repair. At this moment we've yet to receive the third quote.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired All Service Moving to conduct my long distance move from *******, ** to ******, ** on Aug 16th 2024. On Aug 14th, movers arrived to box up the house and loaded the truck on Aug 15th. During the loading process I was informed that not all my items fit on the truck. When I asked what the solution was going to be I was told that they would put the remaining items on a 2nd truck, drive both trucks to their storage, and load everything into a different truck. While I was driving my personal vehicle to NV on the 16th I called the office to see if everything was still on schedule and was told that the remaining goods were in a storage unit and I could spend another $6,000.00 for an additional truck to drive to ******. I told them that was unacceptable. I was towing a 30 foot toy hauler and had I been told they were not not sure what would happen with my property at loading I could have taken the items with me in the trailer. I was then told that a manager would call me back with other options, which never occurred. Since that date I have called the office multiple times and while I get assurances someone will call me back with a solution, I have never received a call back. I was also put in contact with the local warehouse manager who said he would work on a suitable solution and despite several calls to him which went to voice mail I have not received a call back in weeks.This has been an open issue for over 3 weeks with no communication from the company or the warehouse manager.

  

  Business Response

  Date: 09/24/2024

  We conducted the Long Distance move for *** ***** beginning on Aug 14th and delivered to his final address in ****** on Aug 17th.
  Our contract with the customer states ********************** will provide 1 truck with a maximum load capacity of 8500lbs. 
  We filled our Long-Distance truck until nothing else would fit.  We carried the overflow items back to our warehouse in ******* in a 2nd truck in hopes of fitting more items into the Long-Distance truck by repacking.  Repacking did not enable us to get everything into the Long-Distance truck.
  Before leaving *******, we weighed our truck to insure it was not over weight at the nearest truck scale and found that we were carrying 9200lbs of household goods for *** ***** which exceeds the contract requirements.
  We loaded the truck until it was full and carried 9200lbs,700lbs over the contracted weight.  We called *** ***** to let him know of the situation and a 2nd truck would be needed.  The cost of the 2nd truck was beyond his budget so we told him we would try to find another load with space on it to deliver his remaining items at a partial truck rate. 
  We have not been able to find a load going to ****** with extra room. 
  We called *** ***** on 9/20/2024 to inform him that we have not found a partial truck going to his area.
  
  We researched and offered him options of using another partial carrier with very low rates which is less expensive than what we would need to charge him so he can get his remaining items delivered. 
  We are in contact with *** in hopes of finding an acceptable solution.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled movers to come out to our home in ****** and move all our furniture and boxes to our new home in ******. The movers were a young fellow and an older one. The younger one was moving fast, and the older one was moving slow. When they arrived in ****** my husband offered to move some of the vehicles out of their way so they could bring back the truck in and they said it was not necessary. Then proceeded to crash into a car anyways. When they were unloading my vanity at the new home it was just one guy, the younger one. This vanity is extremely heavy, and he unloaded it by himself instead of two people. The whole time he was unloading it I could hear the cracking/splitting of the wood. He continued to drag it and put it where I had told him and the more, he dragged it the more cracked is now split on the top and has cracks along the side. The vanity desk does not sit level now and is lobsided. The younger mover even asked my husband to help him with the couch. My husband said yes thinking he would be helping the TWO movers, instead only one mover and my husband moved the couch while the other guy watched. After finally unboxing everything, I discovered at least two boxes were missing that contained ALL my daughters clothes. Shirts, shorts, jeans, sweaters, sweatpants, undergarments etc. ALL GONE. She has a few outfits she had in a backpack from a sleep over that she has been using/ rewashing every few days for now while I buy her a new wardrobe with school starting soon. This company requires I provide not one, but THREEE estimates for the repair of the vehicle and is only offering to pay a portion to replace my vanity dresser. As for my daughters clothes? They are not going to replace it because they claim nothing was found in the truck and they believe it was left in the old house. Mind you, they loaded all the boxes first and I WATCHED them take all the boxes out of the bedrooms.

  

  Business Response

  Date: 08/22/2024

  We are sorry for the experience you had with All Service Moving. Based off the your complaint we are happy to make it right. You spoke with our District Manager, and he asked you to provide some type of proof of purchase. You told him you didn't have any proof. You stated it was built from a family member years ago. Our claims department found a very similar vanity that was brand new online, and you turned it down due to the amount of drawers. You signed for our basic valuation plan which consist of our .60 cent per pound. Based off the size and weight, that consist of 60 dollars max. The claims department went over and beyond and found a vanity much higher in which you declined. As far as the vehicle damage, we are sort of confused on why you are wanting money back from this or why this is apart of your complaint. We have worked this out with your neighbor. This wasn't your vehicle.... At this point we are willing to give you the 60 dollars based off the valuation paperwork signed on the day of the move.  

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/25/2023 *********************- ************ Note- offered *****// not asking for all, maybe at least half ( what do you think, ****) Upon entering the storage unit, I noticed that there were a lot of heavier boxes on top of lighter boxes, causing stacks to lean, heavier boxes on top of half-filled boxes, causing some to be crushed, and belongings half-ass stacked and tossed on top of bigger items. While going through boxes to see what was in them, we found that most were mismarked or not marked. There were broken glass items and crushed items. Items were left in end tables and dressers unwrapped, dirty dishes were tossed in boxes, and knives were thrown in boxes unwrapped, causing me to cut my hand. We took pictures and sent them in, but the company said we didn't have a claim. I had to remove everything from the storage unit and stack everything right so nothing else would fall and break. A professional moving company should know what they did wasn't right with how things were packed and put in the storage unit, but they continue to fight us, saying they did everything right. I would be embarrassed if my guys did something that half-assed the way this move was done.

  

  Business Response

  Date: 05/20/2024

  Thank you for sending this complaint by ***************************. We have reviewed this complaint and claim by ******* in full. Based off the pictures provided, there's no damages. Only complaints are from what she feels the movers did. She was not there on the day of the move due to her being incarcerated. We gave her many opportunity to provide more pictures of the actual damages. Out of pure generosity, i offered her $50.00, although her move was under our basic value protection. Which is our .60 per pound, No additional insurance was purchased nor would it matter, as nothing was lost, damaged or stolen. Everything was directed by the  onsite contact on the day of the move. And there was no issues until this lady got out of jail wanting money, which she explained that to me many of times. Although nothing was lost, damaged, or stolen we still granted her $50.00. 

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2023 All Service Moving was hired by **** the condo owner that lives above ** in the Alki area of *******. On the moving day, I was standing in my kitchen and saw a sofa attached to a rope hanging above my deck suddenly break from the rope and hit our deck damaging the railing and the deck then crash to the ground below. The movers admitted their fault and exchanged information. We have been in contact with the moving company since the event happened. While nice enough, they have not fixed the deck and are currently not returning our communication with them. Unfortunately nothing has been done to date and it appears as though no efforts have been made on their end. As you can imagine not only is the deck damaged, but the waterproof membrane which was hit and damaged is a big concern for the potential of water damage. This also negatively affects all owners based on the damaged area of the building facing the street. Further, this negatively affects other condominium owners who are intending to sell in the spring.

  

  Business Response

  Date: 02/13/2024

  We are in the process of resolving this issue with the client now. We have been in communication and will continue to be in communication.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previously, we had a good experience with All Service Moving in 2018, so we arranged to use All Service Moving again in 2023. While the first move went smoothly, this time there were two big issues with the move (receipts attached)1.First issue. All Service Moving promised to move our Piano (which All Service Moving had previously moved) and even stated in writing that movers with the equipment needed to move the piano will be sent. However, All Service Moving sent movers who were not able to move the piano. This failure was extremely inconvenient and ended up costing us additional money as we had to scramble on Easter Sunday and pay $900 for a separate piano move.2.Second issue. The movers All Service Moving sent were unreasonably slow in completing the move. In 2018, 4 movers from All Service Moving took only 9 hours to move our belongings from a ***** square foot residence. That move also included a 6.7 mile drive between locations. It also included moving the piano and two refrigerators. In 2023, 5 movers from All Service Moving took 10 hours without moving the piano and one refrigerator. This move was from a ***** square foot residence and only included a 1.1 mile drive. The 2023 move should have taken no more than 8 hours to move in comparison with the 2018 move.As a result of these two issues, I am requesting a reimbursement of the $900 (emergency piano move cost) + $720 (2 hours of labor for the slow service performance) = $1,620

  

  Business Response

  Date: 09/11/2023

  Thank you for sending this to us. We have been in contact with the customer representative to handle this matter. In the moving industry, every move is different. We don't base it off how long it took the move before or how many men. Based off weather, walking distance, travel to unload location, or difficult items can make a move go a little longer than expected. With this move the customer baby grand piano was on the third level of a townhome. The crew lead on this job didn't think he could make it down the narrow stairs without damaging the piece or causing property damage. We strive to exceed all our customer expectations. Same with this customer. We gave this customer a solution to this issue. Unfortunately, they didn't like our resolution.  Due to us being very booked out on this day, we offered handling this project on the next day of availability to insure no damages to the item or property. Can you please let me know what else you need from me. Or let me know if this statement will suffice.

   

  Thanks,  

   

  *******************

  Customer Answer

  Date: 09/18/2023

  Sorry that I missed the 7-day window to respond; below is my response to the merchant:

   

  1. The piano was on the second level, and it was placed there by All Service Moving in 2018. If All Service Moving could not move the piano, they should have let me know before the move day, so that I can look into other options. They knew at the time of my booking that the piano needed to be moved and they never asked where the piano was located nor indicated that the floor the piano was on would impact their ability to move the piano. 
  2. The "option" All Service Moving refers to was the following: On the move day (Saturday), All Service Moving said to call on Monday to schedule the piano move. I told All Service Moving that I signed the papers to move out and hand over the keys to the new owner on Monday and asked All Service Moving whether they can move the piano on Monday morning. All Service Moving said, no, they cant move it on Monday, and I need to call on Monday to find out when they can move the piano. I find We gave this customer a solution to this issue statement disingenuous.

   

  Thanks,

  ***************

  

  Business Response

  Date: 09/20/2023

  Hello, currently this problem has been resolved. We have came up with a solution for this customer that takes care of the issues that occurred on his move. Please let me know if you need anything else from me. 

   

  Thanks, 

  *******************

  District Manager

  Customer Answer

  Date: 10/11/2023

  We have agreed to a settlement with All Service Moving, and we are waiting for the settlement check. I'll send the update when we receive the check. Thank you

  Customer Answer

  Date: 11/24/2023

  Regarding case ID ********, we have agreed to a settlement with All Service Moving and received the settlement check.

  Thanks,

  ***************

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been the most disastrous service I have ever experienced and I am very unsatisfied. Additionally, there has been damage to my house that I would like to report and get compensation for.Background I contracted a service to load a *** with All Service Moving to move from Renton to ************************** showed up 20+ minutes late and were absolutely unprepared. They didn't have tools, dollies or any other equipment needed for the job, even though I clearly stated yesterday that I had heavy furniture that needed to be moved.I contracted a crew of 3 but honestly only 2 of the workers did any work. The third person passively looked how the other 2 in the crew worked and maybe carried a couple light things downstairs. The rest of the time he was looking at his phone or chatting with the rest of the crew. In one hour the crew of 3 was able to move half a piece of furniture (they removed a mirror) to the *** and a couch downstairs. During my previous experience, in one hour we were almost already completely packed!While the crew was bringing the couch downstairs, they scratched my wall with the couch leaving a large scuff **** (about 2-3 feet long). The **** does not go away when gently trying to clean it with water and soap and it will need to be repainted.At that point, I requested the crew to stop all work and they left, charging me for 1 hour and not even saying sorry. The total charges for me from All Service Moving is $446.25 which is absolutely incredible to even think of.To add to they injury I opened a claim with the company via their process five months ago and they still haven't responded!

  

  Business Response

  Date: 12/07/2022

  Dear BBB,
  
  This has been resolved. Please see the attached.
  
  
  

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Service Moving provided me a quote of $194 per hour for a moving job on 7/16/2022 that, according to them, would take 4-6 hours, 7 at the most (moving from a 2-bedroom to a 1-bedroom apartment in the same city). The two movers arrived ill-prepared. They had not been informed that my furniture had to be wrapped in plastic, so my friend and I ended up wrapping almost all the furniture ourselves. It was the most chaotic move I have ever experienced. The movers broke off a piece of my antique armoire, which is now unstable and might not be salvageable in the long run. They also couldn't figure out how to dismantle my bed frame (a fairly simple process) and tore the fabric on the frame and made holes in the wall while trying to dismantle it. They offered demolition of the (expensive) frame as the only option, which I could only prevent by asking my neighbor for help. One of the movers banged my kitchenware down the stairs, breaking several pieces, one of them being an heirloom, despite the fact that everything was wrapped in bubble wrap. They also lost my designer coat rack and chipped my dresser in multiple places. When they moved my furniture into the new apartment, they used only one roller and as a result, the wooden floor got covered in black scuff marks. At the end, the head mover charged me $1,350 (in addition to the prepaid $100) but when I asked for a receipt, he said the office would send it and drove off right away. It was very shady. Five days later, I received an email that an amount of $1,985.50 had been taken out of my account, without my authorization. (I assume the breaks were included and all the time the movers talked or were on the phone. One of them didn't even leave the truck anymore, while my friend and I brought up furniture.)I filed a claims form with All Service Company in July and they have been stringing me along ever since. I received one call a few weeks ago but when I returned it, I never received a call back.

  

  Business Response

  Date: 10/21/2022

  We have reached out to this customer and are currently handling her claim. 
  
  Operations Manager *********
  *******
  Thank You,
  All Service Moving
  

  
  

  Customer Answer

  Date: 10/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have accepted it.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ************ *****************************, used All Service Moving (ASM) to move us from our home in ***************, store our possessions for over nine months, then move ** into our new home in **********. ** provided ASM with an itemized list that included numbered boxes & which room they were for. It was in the move to ****** ** that's the issue: many possessions arrived damaged and with several items missing. This move was broken into 2 trips, June 25 and July 6, 2022. Even the team leader of the 1st move deducted $100 from how filthy and dragged one mattress / box spring set was found. ** have tried to resolve this with them but over the last two months it has become apparent that they are dragging out the resolution, strung us along, and do not wish to compensate us for missing or broken items: this includes missing boxes with expensive accent pillows (we have receipts), kitchen ware, books, missing feet to our couch, and extensive damage to $$$ woodwork such gouged & scratched as tables, chairs, bed frames, missing bed slats, broken lamp ************* slab on a bedside table, and a broken treadmill worth $2k. **'d provided furniture covers & told our possessions will be covered with ASM blankets. Some damage indicates items were dragged ************* rather than carried or handled with care. Other items arrived unboxed. ** provided ASM with extensive written/visual documentation. To facilitate the matter, we offered ASM the opportunity to repair some items & replace missing parts but they put this responsibility on us, asked us to invoice them instead on repairs & won't address replacing some missing items, I have receipts for many. **'ve had specialized contractors tell us some of damaged will take too much ********* to fix or is irreparable. I've extensively called furniture stores to replace missing parts for assembly but they don't offer this option. ** keep getting the ****************** from ASM's resolution rep. ** need help. Not all images were uploaded here.

  

  Business Response

  Date: 11/04/2022

  Hello,

   

  I know we had been conversating over email about the issues that occurred on your move. I have been trying to work with you about these issues to try and find a resolution based on damaged/lost items. I remember offering to first try and repair items before looking for replacement or refund on value and I recall you stating you had someone who could come out and repair which is why I did not get a vendor myself to come out. I wouldve had no issue doing that myself had I known that would have been an inconvenience to you.  I had proposed a resolution via email to you so we can get everything resolved and I never heard a response back. I even followed back up again after not hearing a response just in case you had missed my previous email and again did not hear back. I want to work with you and resolve your issues and apologize if you feel that we have been giving you the runaround, that has not been our intention. I am still willing to work with you to find a resolution so we can get this matter addressed and taken care of.

   

  Customer Answer

  Date: 11/16/2022

  The fact that you took almost 2.5 months is only indicative of your ineffectual handling of this matter. We have stopped communicating with you directly because we feel you have violated the contract between  us. As time went by we have discovered much more damage than originally believed: for example, two expensive ******** sound bars have been ruined and mangled. Boxes were opened and items removed: I packed and itemized each box myself and am appalled that we, in addition to our property being destroyed, we have had items stolen from us. Furthermore, you have failed to address the missing boxes and have made no attempt to find a solution to what is damaged (other than agree that I do the legwork to find someone to make repairs which I have indicated in this BBB complaint that that isn't feasible). We are considering taking legal action unless you address all our concerns in a fair and equitable manner and compensate us and replace all missing and stolen items. Again, we find your company in breach of contract and do not wish to communicate with you without any formal type of arbitration or documentation, such as this. Kindly review our complaint and address each item, as originally requested since July 2022

  

  Business Response

  Date: 01/24/2023

  I apologize for the duration it has been to find a resolution for your claim. Sometimes this process could be lengthy depending on the severity of the claim but our goal is to always find a resolution for our customers. I understand there were many factors to your claim and I wanted to make sure we resolved and addressed all of them in order to find an agreeable resolution.  I was aware of some the missing items you had previously mentioned but was not aware that there were more missing items. I have some concerns as more "missing items" keep getting added. This has also led to some delays in responding to the claim as I have been trying to address the initial claim. In any case, we would be willing to compensate you for those lost and also damaged items based on the released value as stated on the contract. As previously mentioned, I can set up repairs for the items that are able to be repaired and compensate for the unrepairable items as well as the missing items.  I will need a list of the items you claim are missing and a list of the unrepairable items that would need to be compensated for in order to get this taken care of. I hope we can come to an agreement and get this sorted out as that has always been our intentions from the start.  
  
  
  ***********************