Complaints

This profile includes complaints for Eco Movers Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eco Movers Moving & Storage

  1200 W Nickerson St Seattle, WA 98119-4916

  
• 

  Eco Movers Moving & Storage

  2916 170th St SW Lynnwood, WA 98037-3211

  
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  Eco Movers Moving & Storage

  1930 State Ave NE Ste 2 Olympia, WA 98506-4652

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  Eco Movers Moving & Storage

  18815 139th Ave NE Ste D Woodinville, WA 98072

  
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  Eco Movers Moving & Storage

  1700 SE Mile Hill Dr Ste 250 Port Orchard, WA 98366-3553

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company incentivizes reviews on **** and ******, pressures customers to pose for pictures to include with the review. They offer a discount for future service based on how many 5-star reviews you post over multiple platforms

  

  Business Response

  Date: 06/03/2025

  Hello BBB team,

   

  We want to thank the customer for his feedback. We take all customer concerns seriously and appreciate you bringing this to our attention. Eco Movers is committed to maintaining ethical practices in all aspects of our service, including how we engage with reviews and customer feedback. We value his input and will use it to help inform our continued efforts to ensure a positive experience for every customer.

   

  Best Regards.

   

  Eco Movers Team

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I utilized this company to move out of my apartment on 3/6/25 and had my items placed into storage. The quote provided to me was $600 per month to store my belongings. A few weeks after my move I received an email stating that I owed close to $3000 is storage expenses. I completely understand that some payments were missed and I totally forgot. No one from the company called in order to verify that the price that was quoted was inaccurate and what I agreed to was different. Im now forced to pay over $3000 for something I could I paid cheaper if I was told otherwise. This is complete unacceptable from a business standpoint and this is not the first instance that this company has incorrectly charged me for something. I called to talk to a manager and I was connected with the person that I made the booking with, that quoted me the incorrect pricing. How does that help to resolve an issue? This needs to be stopped! There needs to be price transparency from these companies.

  

  Business Response

  Date: 05/27/2025

  Dear Demoy,

  
  Thank you for your feedback. Wed like to clarify that our monthly storage rate is $150 per vault, plus $30 for an oversized itemyour total is $630 per month for four vaults. Additionally, a one-time $600 warehouse handling fee ($150 per vault) was charged to cover labor and equipment for safely storing your items. Storage fees are prorated based on actual days in storage.
  We have not charged you $3,000 for storage alone. The amount you referenced reflects multiple months of unpaid storage and the handling fee. As of now, these invoices remain unpaid.
  Were sorry for any confusion about pricing and are happy to provide a full itemized statement. While your original booking representative responded, management is always available to assist further. Please contact us directly so we can help resolve this.

  
  Sincerely,
  Eco Movers Customer Experience Team

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Update 4/4: i contested the disputed amount with my bank and the company lied about refunding me the amount in question. Eco-movers has also badgered me to remove the negative reviews in exchange for money ( which I have refused)So Im going to add fraud and unacceptable work ethic on top of poor service.1/15/2025 I contracted with Eco-movers mid jan for a residential move within *******. They came up with a completely inaccurate estimate of men and trucks needed, despite a prior inventory survey. They showed up the day off, and even after I asked for extra men/ trucks, the request was denied because they wanted to charge me overtime. My husband had to make 3 trips in a rented van to get all the stuff. They also left my Barbeque grill in the yard and a half a truckload worth of boxes behind, while marking the job complete. They charged me 50 % more than the quote which is illegal in ********** -for a non binding quote to exceed more than 10 %. I continued for more manpower during several points during the day and they never responded. The job was left incomplete and I was overcharged grossly. i got the guys pizza for dinner - and they said thank you by throwing the crusts on the sidewalk of my new home.Update 4/4: i contested the disputed amount with my bank and the company lied about refunding me the amount in question. Eco-movers has also badgered me to remove the negative reviews in exchange for money ( which I have refused)My bank has reapplied the credit in amount and re-charged me for the said amount $****** I'm going to add fraud and unacceptable work ethic on top of poor service.

  Customer Answer

  Date: 04/10/2025

  Hello I wanted to send a summary of the issue with Eco-movers, I noted in the complaint the details are incomplete, and unfortunately I cannot make edits after submission. 
  Please feel free to reach out to me for details. Thanks in advance for your help,
  
  
  
  I am writing a detailed account of the issues we had with the moving vendor Eco-movers who we contracted to move with on Jan 14, 2025.. Prior to the move date, We got a quote of $1969 based from their team. The actual costs ended up being $3104. This is 50% more than the non binding estimate and is illegal in the state of **********. The final cost of your move cannot be more than 25% than the estimate. You can also find this information at the Consumer Guide to Moving in ********** State of the ************************************************** (***). And here's the link: **************************************************
  
   From reviews on Yelp and ******, this seems to be a recurring theme where they lowball your estimate to get your business ( and appear cheaper than other merchants) and then on the day of charge you significantly more ( with overtime and number of hours). On the day of the move, they sent a crew of 3 people and a single truck for 150 boxes and 4 bedrooms plus a living rooms worth of furniture to be moved .I expressed concerns throughout the day asking them for additional crew to be sent. The movers called their dispatch team and told them not to send more crew. He then requested us not to ask for more crew since he did not want to share the money he would make with any more crew members and wanted to make overtime. After 8 hours of moving, it was clear they would need another 6 hours to move, so my husband borrowed my neighbors truck and made 6 trips back and forth to assist them. To be clear, my husband and the neighbor moved 20% of the move items. At 10 pm the move was not complete, they charged me for 14 hours ( including overtime) and left. They left a ton of stuff behind, including a BBQ grill in the yard. After multiple escalations, they sent an additional crew member the next day to move the remaining items. When I reached out to the Eco-movers they admitted the move was poorly executed and asked if they could pay me $574 in exchange for removing all the negative reviews I had shared to review sites (email attached). I refused. It is not ethical to **** money as compensation for removal of factual reviews. Given the lack of transparency and continued misrepresentation of facts by their customer service team, I told them I would take this up with **************** directly. I contested $600 which is 25% over the legally allowed estimate they had provided. I am lawfully entitled to this. I have not asked for a refund for the incomplete service and poorly rendered service. ( I should have) I have written proof via email and text message where they have offered me compensation in case you need to review. 
  However the dispute with my bank is stuck, and now Eco-movers wont pay what they owe or engage in any more communication.
  
  I hope you can help address this with the,
  

  
  

  

  Business Response

  Date: 04/30/2025

  Dear BBB team,

  We have already issued a refund to the customer for the $642.68 that exceeded the 125% cap of the estimate, and the customer has been notified. The refund process was delayed due to the customer filing two separate bank disputes.
  
  At no point did we misrepresent information to her bank; we simply submitted the necessary documentation to support full payment for the services rendered. From the beginning of the claim, we clearly communicated that a refund could not be processed while a dispute was active.
  
  As a gesture of goodwill, we also included an additional $90 refund.
  
  Weve provided the customer with all relevant documentation showing that there was no intent to overcharge her. In fact, we delivered additional services at no extra cost at the time of the move.

   

  Best regards,

  ****** *****

  Customer Experience Manager

  **********************

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very disappointing experience with Ecoway Movers (AKA GetMovers). I was overcharged by an extra hour, which I only noticed on the bill after my mom had to insist on taking a photo of it. I wasnt present at the time of payment due to a personal emergency, so my mom was handling things on my behalf. They initially said they only accepted cash or e-transfer, and since my mom didnt have either, she called me for direction. I told her to have them send me the amount owing, and I would e-transfer immediately. Suddenly, they were willing to accept a credit card.They also left before the work was finished. During the quote phone call, I specifically asked for boxes to be brought to the correct floors in my new home, but during the move, they refused to do this, leaving my 60-year-old mom to do it herself. My mom also asked them to move a boxed-up bed, but they told her it was too heavy and refused. Later, my childs father brought it up by himself. I can understand if they couldnt move certain items already on-site, but thats not what they said. Instead, they rudely told my mom it was too heavy and refused to help.I submitted a complaint, but it has been well over their processing time of 18 business days with no response. Someone from Ecoway Movers called for a survey, and I honestly shared my experience and mentioned that no one had contacted me about my complaint. They said someone from the complaints department would call me the next day, but it has been well over two weeks, and I still havent heard from them. A few days ago, I called again to ask about my complaint, and the person on the phone said the complaints department would call me back. Im still waiting.I hired movers to make my move less stressful, but this entire experience, from the move to the lack of follow-up, has been beyond stressful and completely unprofessional.

  

  Business Response

  Date: 03/12/2025

  Dear *******,

  The customer sent her complaint to the wrong company. We are ECO MOVERS and she's referring to Ecoway Movers (AKA GetMovers). This may have been her mistake at registering her complaint. 

  Finally, we don't have records of any client under the name ****** *******.

  Best regards,

   

  ****** *****

  Customer Experience Manager

  Eco Movers

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given an estimate by Eco Movers to perform moving services. The estimate was far below what I was ultimately billed for. While on the phone with their sales team, they promised they could dismount items off the wall and re-mount them at the new property. This turned out not to be true.The work resulted in damage to medical equipment. I was billed for hours that the workers did not perform work. There are hours during their time that are unaccounted for. Towards the end of the move, the workers informed me that they had left items back at the property I had moved out of. I found this baffling considering I had explicitly instructed that all items needed to be removed from the premises. They waited to tell me they had left these items until 5:30pm. This is a big deal as I am,paralyzed from the chest down and use a wheelchair, making it very difficult for me to gather items on my own. Fortunately, with the help of a neighbor, I was able to retrieve the items they had left. However, the trip to and from the old apartment took me 2 hours.When I arrived back at my apartment, the new apartment was a mess. There were items and boxes strewn everywhere around the apartment. I had been told they would help put things away, but the new apartment looked like a disaster.They placed an ipad in my face and told me that I would need to attest to a number of items, including that nothing was missing or damaged. I knew that it could take days or weeks to assess whether anything was missing or damaged. I told them that I would not sign.They then informed me that they would not leave my apartment until either I signed or their manager told them they could leave. They stood in my apartment between me and the front door while they waited for their manager to give them the greenlight to leave. I wondered whether or not I was going to need to call the police in order to get them out. Approximately a half hour later their manager told them they could leave.

  

  Business Response

  Date: 04/16/2024

  We have attempted to work with this customer via our claims team, who primarily communicates by email using the email address attached to the account.

  First, we do note that the customer here has not paid for any of their billing-- as a result, there is no reimbursement that can be made. This account has been turned over to collections. 

  However, we did pull the customer's original Estimate, provided 4 days before his move, and the original booking call. No unpacking was mentioned on the call with the customer, and the estimate clearly states that packing was not included with the original estimate.

  On the move day, when the crew arrived on site they did find that the job was larger than expected, and that the customer wanted packing on the move. Due to this, we discussed and provided a revised estimate to the customer, which we have as a recorded call, and can provide to the customer. This is backed up by the signed revised, which was presented very early on in the move and signed by the customer at ****** (see timestamps). 

  Because unpacking was not included on the original estimate, the process was not fully discussed with the customer. However, the process described by him is actually our standard process for an unpack job. When our crew unpacks a customer's items, they take them out of the box, unwrap them and set them on the nearest flat surface. To avoid potential liability and the appearance that items went missing or were stolen, our crew does not put the items up for the customer. This is standard among ********************** companies in the *******************. 

  Regardless, we did our best to make an offer to resolve the customer's issues by offering to reduce the time of their move down to meet the revised estimate signed on the morning of their move (2.5 hour reimbursement), plus over $400 in materials used for the packing and unpacking work that the customer requested and had to be added to the final move costs. In addition, we advised that once the remaining balance (after the previously mentioned reimbursements were deducted) was paid, we would be able to address any damages he believes may have occurred during his move. Unfortunately our claims team never received a response to the email sent to the customer making the offer. 

  At this point, since the customer's billing has been turned over to collections, we would have nothing further we can do for the customer as no money has been paid to reimburse. Once their collections account is resolved, we can revisit any concerns he may have remaining at that time. 

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company quoted me 6 hours and $800 something dollars but took 8.5 hours to move my 1 bedroom apartment into a truck, charged me $1,300 and kept all my belongings in their truck overnight. **** moves one item at a time. Im in average shape and moved things at 5x the speed as these incompetent employees. They show up the next day and quote me an additional $219/hour at a 5.5 hour estimate. My previous moving company took 3.5 totals including the drive. This company is 14 hours?!!!? I ended up carrying my own stuff in while they lallygagged. I dont know how this moving company has good reviews. Ive had the worst experience. They are not worth what they charge. They arent worth anything. You will have a better experience hiring someones nanna. Also, they didnt bring tools to assemble my bed back together at the new location. I have nothing good to say about this company.

  

  Business Response

  Date: 02/17/2023

  We want to start by thanking you for the candor in your feedback. We deeply regret that your move experience, and the offered resolution afterwards was not satisfactory to you. However, there are some circumstances we feel need to be cleared up.
  
  First, There is no way for us to reasonably compare two separate moves provided by two separate companies. This is because we have no control over the processes and procedures other companies use during their move, not to mention other factors that might cause differences in the resulting costs (such as drive time, stops, etc). Since you were kind enough to send your Bill of Lading from your previous move, we were able to gain some clarity on the differences. First, we noticed that the travel time from the previous company was half the transit(30 minutes both ways) to your location when compared to your job with us(1 hour both ways). The cost does not add up either, as your previous movers charged a flat fee for all travel, whereas our company charges hourly from when we leave our location until we return to the same location after your move. There were also no stops between addresses noted in your previous move. However, with us you had 2 additional stops in addition to your starting and ending address. This alone can add significant time to a move, and doesn't even account for things we have no control over, such as how your items were prepared, wrapped, or organized while loading. These moves simply do not match up, and so it is not reasonable to expect they would have similar times or charges.
  
  What we can look at is our original promise to you through your estimate, and the work that was actually done during your move. We also record all of our calls with our agents, and were able to pull those to provide us with a reliable picture of your expectations going in, and the expectations we ourselves set for your move.
  
  For the first call we pulled: This was when you first reached out to us. You advised that you were looking for a next day move, as your previous movers fell through unexpectedly. At the start of your call you advised that you had a 1 bedroom home, and that you would like to move your items into 2 locations: a storage location at your boyfriend's home, and your new living space-3 addresses total. We offered a 2 man crew, and provided you with a 6 hour estimate, which took into account the drive time(1 hour each way) mentioned earlier. Near the close of the call, you decided to add another stop to the move to take some additional items to a local Public Storage. When you made the request in the call you asked your sales agent to "add one hour" to the 6 hour quote we already provided you with, our sales agent agreed, confirming a 7 hour estimate with you before getting off the phone. However, when we compare your call to the estimate that was sent out, this is where we find our first mistake, as your agent did not adjust your estimate, sending an estimate of 6 hours. This estimate was later signed by you, indicating your read all terms and conditions listed, and approved of the time estimated for your job. There was no mention of your previous job at this time, or that you expected us to take less time than what we discussed due to your previous move experience with another company.
  
  When we book a customer for a move job without inventory, we estimate the length of the job based on the average size we'd expect for your home. After this, we typically rely on the customer to submit an accurate inventory, which we can then compare against our original estimate. If the move is larger or smaller than expected, and changes are needed, we then would discuss those with you, make the needed changes and get a signature on the adjusted estimate. However, we did not get the chance to get an inventory from you, as you were booked the day before your move. This is usually not a big deal, as our estimates are non-binding, meaning they can vary up to 125% to account for things that cannot be predicted when a job is quoted sight-unseen. This means that your 6 hour estimate could technically take up to 7.5 hours. This is detailed by the terms in conditions listed in your estimate.  
  
  On arrival, your crew assessed your job, and found that we had some factors on site that were going to add to your job time. First, there was a long walk between the truck and your door, which can significantly add time to your move as that has to be traveled repeatedly by the crew. In addition to this, we found that your inventory was larger than expected, being more along the lines of 5000-6000lbs, almost twice what we would expect an average 1 bedroom(3000lbs) home to have.
  
  However, the crew got to work, hoping to get the job done within the timeframe allowed by your signed estimate. Once your move job ran past a certain point, and we were getting close to 5pm, our dispatch leads reached out to you to advise that the job was running longer than expected. We pulled this call as well, where we found that we spoke with your husband. At this time, our dispatch manager clearly advised that due to the long walk and the larger inventory, your move was running long. Because your Public Storage location was closing shortly(5pm) and because the crew was wearing out as the job continued, we recommended bringing your items back to our warehouse overnight and continue your move job the next day. Your husband was agreeable throughout the conversation and was fine with this change, though he requested that we add a third crew member, and bill from our Tacoma location for the second day. We did arrange for both requests to be granted, and even waived our usual charge for overnighting the truck, and waived the amount usually charged for the 3rd crew member. However, here is where we made our second mistake. Your husband did briefly mention some concerns on the call about the efficiency of the crew. However, our dispatch manager was very focused on getting the rest of your move arranged and failed to address this on the call. This was not acceptable. We absolutely should have resolved your concerns at this time and we failed to do so, which we will address below.
  
  When the crew came out with your belongings the following day, our crew lead for the job forgot his tools at the warehouse, meaning they didn't have what was needed to reassemble your bed. This caused some understandable upset, and we acknowledge that. Your crew lead reached out to our dispatch and spoke with their branch manager to arrange for someone to come out after the move to reassemble your bed(without charge), however your husband advised that you had some friends that could put the bed together for you, and declined. One thing we would like to note was that the level of profanity used by you on site as a result of this mistake was not warranted and created a hostile work environment for your crew. Despite this, we continued the job, finally completing your move with a total move time of 11 hours and 45 minutes.
  
  Our dispatch advised us that moods improved throughout the move on 2/5, and by the time the crew left, they advised that everyone on site appeared civil and satisfied with the work done. As a result, they thought everything was taken care of and did not report any further need to reach out until your negative reviews on social media were noted by our management later that day.
  
  The following business day (2/6), when our customer service team was back in the office, they reviewed your move based on the feedback provided in your review. We then reached out to you later that afternoon with our findings. During this review, we did agree that the move job went on WAY longer than it should have, backing up your husband's initial concerns about a lack of efficiency on the move. In addition to this, we had the incorrect estimate that was sent out, and the tools that were forgotten on day 2, both of which caused further complications and stress for you on the job. After considering all these circumstances, and the level of upset conveyed by your review, we decided to bring your charges down to 7.5 hours. This allows us to: 1) give back a large portion of your move, fairly compensating you for the issues that occurred, 2) Brings your charges down to the limit of the original contract signed with Eco Movers, which 3) allows for the fact that your move was significantly larger than the averages we quoted for. The total reimbursement amount offered of over $670 felt more than fair.  
  
  When we received your response, we were disappointed to hear that this was not sufficient, and that you were insisting on a full refund of your move. We do acknowledge that issues occurred on your job, and have owned the mistakes made by us and our crew. However, the mistakes made were not to the degree that a full refund would be warranted, as our crew did perform and complete legitimate moving work for you, and we do charge for that work.
  
  Again, you have our deepest apologies for the trouble that occurred on your move job. All information is in the hands of our management and we are absolutely taking your feedback to heart, making adjustments to our procedures, and providing additional training and coaching our crew in response to this incident. Despite your refusal, we will go ahead and process the reimbursement initially offered to you, since we wouldn't want you to miss out on a legitimate, deserved refund for the issues that occurred. If you would like any of the documentation referred to above(your estimate, Bill of Lading, or the recorded calls with our agents), please let us know and we will send those to you for your records. While we do regret this resolution is not enough for you in the moment, we hope that time and perspective will change opinions. Have a wonderful weekend and we wish you the best in all your future endeavors.