Complaints

This profile includes complaints for Big Fish Games, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Big Fish Games, Inc.

  906 Alaskan Way Ste 700 Seattle, WA 98104-1010

  
• 

  Big Fish Games, Inc.

  1999 Harrison St Ste 2300 Oakland, CA 94612-4731

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent a lot of money on the Big Fish Casino application. At first I thought the online casino had a commission that monitored the games since the app charges real money for chips to play. When real money is involved, a commission is necessary to ensure fair play. I have emailed the company a few times asking for the name and contact of the commission responsible for monitoring the games and have not received this information and believe my emails are being ignored. After reading **************** law I found out that online gambling is illegal in the *******************. Big Fish Casino claims the site is free yet advertises chip sales for real money. Once purchasing the casino takes the chips quickly and leaves you with a popup asking for more money to keep playing. If you do not purchase you are unable to keep playing at your normal bet range and kicked out of the game. Everyone I have talked to that plays on the site claims they constantly lose and that the odds just don't seem right. When a site charges real money to play games of chance, this is by definition gambling, which is illegal in the ******************* and furthermore if no commission is monitoring the games, then there is no proof that the game is fair for the players that pay real money to play. I have contacted Big Fish Casino and have asked for a partial refund as well as free chips to resolve the issue yet they have refused all fair offers of resolution and ignore my emails or don't get back to me for a week or longer. This is bad business practice. I have looked at customer reviews online and Sitejabber.com reviews give Big Fish Games an average consumer rating of 1.57 out of 5 stars with lots of people claiming similar complaints to mine. There was a huge class action lawsuit against Big Fish Casino which I wasn't aware of, therefore I couldn't participate. This company cares nothing about customers but only profit as evidenced by their slow communication and lack of fairness.

  

  Business Response

  Date: 08/29/2022

  We understand that  **************** has contacted the BBB in regard to a refund request. We are happy to assist him with resolving this issue as quickly as possible.
  
  ****************, 
  
  After a full review, we are unable to comply with your demand for 150 billion free chips.
  
  As mentioned previously, we offer a variety of ways for you to obtain free virtual chips, which include:
  Watching video ads for awards;
  Claiming ******** and email freebies sent out regularly;
  We always provide you with additional virtual chips whenever your in-game balance is too low to place a bet;
  Additionally, we have extended bonus functionality for group plays and clubs, where you can obtain bonuses from lucky hits of your club members and friends.
  
  As communicated previously, per our Terms of Use, we are unable to issue refunds for in-game virtual currency once it has been used. For more information about this, I would recommend checking out the Virtual Items section of our Big Fish Terms of Use:
  
  Terms of Use
  
  Please do not hesitate to let us know in case any further assistance is required, our team is always happy to help.
  
  We are always happy to help a customer directly.  ****************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
  
  I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together to resolve your issues.  This will be the quickest way we can resolve this for you.  You can also reply with the info through this BBB contact. 
  
  We hope that we have resolved Mr. ******* concerns.
  
  Contact Customer Support
  https://**********************************/hc/en-us/articles/229717908-Contact-Customer-Support

  Customer Answer

  Date: 08/29/2022

   
  Complaint: 17745571
  
  I am rejecting this response because:

  I cannot play at my normal bet rate with the free chips that Big Fish Casino offers. It takes me 3-4 days to save enough just to spin one time. This is unacceptable and in violation of the agreement of the $155 million lawsuit settlement. I have also asked for the name and contact of the commission responsible for monitoring Big Fish Casino on a few occasions to ensure fair play and this information has not been provided. Big Fish Casino violates **************** law of illegal gambling by selling chips for real money to play "games of chance" and also doesn't ensure fair play through an independent monitoring commission.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Big Fish made a complete overhaul of their site on 08/2/22. I have been a customer for at least 15 years and have purchased more than **** games. Since the update I am unable to download any of the games I have previously purchased. When I try the website states that I must buy them again. My download history on their website shows that I own 0 games, but my order history shows that I have purchased more than a thousand. I have conversed with their customer service and have received canned IT responses " run system as administrator", "reinstall game manager" , "run **************". Last response was "uninstall and reinstall the games". None of these address the issue of their website expecting me to repurchase games I already own. I am out hundreds of dollars and have been offered no solution and subpar customer service. To top it all off I was still charged the monthly membership fee for August.

  

  Business Response

  Date: 08/27/2022

  We understand that ****************** has contacted the BBB in regards to issues accessing her purchased games. We are happy to assist her with resolving this issue as quickly as possible. 
  
  ******************, I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference #*******). I've pasted our correspondence below for your convenience:
  
  
  Firstly, I wanted to let you know that our teams are aware of some continued issues that players are seeing with accessing purchased games. While a number of fixes have already been released that have helped a number of players, we know that there are still some remaining issues and we are working hard to get things fixed.
  
  In the mean time, we have some other steps that *** help if you are still being told to repurchase games you already own. If you'd like to give these a shot, it should help with any games while we wait on more fixes.
  
  From Big Fish Games website, download the trial of the game you are wanting to install.
  Install the game. Please note that the game will not activate at this point.
  Next open File Explorer. (Don't worry this next bit should be easy.)
  Go to the following folder: C:/BigFishCache/Upgrade/stub
  Click on the stub link.
  The Game Manager will flash and display a splash page that will say time is running out. At the bottom is a REACTIVATE IT link click it!
  The Game Manager will install the full game it will go through two installs.
  You should have an activated game!
  
  
  We are always happy to help a customer directly.  ******************, you are always welcome to contact Big Fish Games for any account or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system.   If you reply through that message or the link below we can quickly work together.  This will be the quickest way we can resolve this for you.   You can also reply with the info through this BBB contact.
  
  Contact Us:
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

  Customer Answer

  Date: 08/28/2022

   
  Complaint: 17735783
  
  I am rejecting this response because: I never claimed that you did not respond to my inquiry. I stated that your responses were ineptly unhelpful and glossed over the actual problem. The "fix" you suggested  actually came from another of your subscribers on your ******** page.It took several emails and a complaint to BBB to get this "fix" from your company. Your paying customers should not have to jump through this many hoops to access content they have already bought and paid for. 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/01/2022

  Hello. No I cannot access the games in my account. My download history on the Big Fish website is empty. Purchase history does not work. I can see the games I have purchased over the last 15 years but I cannot download them directly from there. 

  

  Business Response

  Date: 09/13/2022

  We understand that ****************** has additional information in regards to not being able to access her games. We are happy to assist her with resolving this issue as quickly as possible.
  
  ******************, in terms of the game access issue, I did want to let you know that there was a fix for the issues that you've been seeing that was released yesterday. This fix should not only allow you to download games from your Purchase History, but you should now also be able to access the Purchase History within the Game Manager to install them as well, which will hopefully get around the remaining activation issue that you're seeing.
  
  =====================================
  
  We are always happy to help a customer directly.  I have also emailed you directly through our Customer Support email system.   If you reply through that message or the link below we can quickly work together.  This will be the quickest way we can resolve this for you.   You can also reply with the info through this BBB contact.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I've been waiting on refunds from Bigfish casino for over 2 months. I purchased 4 packages from them all on the same date for the same amount of money. I have screenshots for all of them as well as the same exact statements on my credit card that match 100%. I will provide the screenshots for the purchases but not the credit card ones unless it is absolutely imperative that someone needs them. Only for my concern for fraud do I want to wait to give out the credit card statements. All 4 charges are for the same dates on 6/16/2022 and all are for $249.99 each.

  

  Business Response

  Date: 08/19/2022

  We understand that  ********************** has contacted the BBB in regards to a refund request. We are happy to assist him with resolving this issue as quickly as possible.
  
  **********************, 
  
  Having analysed your account and the purchase history, we can see that indeed there were 3 $249 purchases made on June 16 and another one of $249 on June 17. We would like to assure you that all the virtual currency which was credited from the purchases was used during the gameplay. No refund request from ********************** was received by the Customer Support Team.
  
  We are always happy to help a customer directly.  **********************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
  
  I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together to resolve your issue.  This will be the quickest way we can resolve this for you.  You can also reply with the info through this BBB contact. 
  
  We hope that we have resolved Mr. ********** concerns.
  
  Contact Customer Support
  https://**********************************/hc/en-us/articles/229717908-Contact-Customer-Support

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To put it briefly I have been playing fish games for about six months Ive had agents keep *********** pretend that they werent the actual agent to send it to you runoff with my winnings but the major concern is the game not crediting you your rightful amount you can actually see the score glitch or go down when it shows it should be going up also when you something happens and you tell the agent all they say is we dont know the game and do that they do nothing about it and they say that they have no control over it have proof of what Im saying I would like the money back that has been taken from me and for what *** spent and the money that wasnt credited I have also been paid with refundsgotten from agents and not gotten all the refunds cash app or somebody messes it up Ive won a couple disputes on some refunds but not everything Ive actually earned I believe that this is a huge problem for more than just me it is for a lot of people because I know Im not the only one the game is ripping people off so bad I have videos of it I am willing to share all information and text messages

  

  Business Response

  Date: 08/23/2022

  **************, 
   
  We have received your request in regards to a refund request and after having checked our records, we do not have your email registered in our system. Also, we are not working with CashApp, therefore we believe ************** is referring to a game not affiliated with Big Fish Games. We will kindly ask you to get in touch with support team of the company who manufactured the game you were playing directly and they will be able to assist with your request.
   
  We are always happy to help a customer directly.  **************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
   
  I have also emailed you directly through our Customer Support email system.  You can also reply with the info through this BBB contact. 
   
  We hope that we have resolved ****************** concerns.
   
  Contact Customer Support
  https://bigfishcasino.zendesk.com/hc/en-us/articles/229717908-Contact-Customer-Support
  
  Best regards,
  ************
  www.BigFishGames.com

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes a guy by the name of *********************** said he cash my funds out and never gave me my money then blocked me I want my money that is owed to me!

  

  Business Response

  Date: 08/15/2022

  We understand that  ************************ has contacted the BBB in regards to a refund request. We are happy to assist him with resolving this issue as quickly as possible.
   
  ************************, 
   
  In order to investigate your case, we would ask you to provide us with more details such as
  
  - the name of the app you are referring to
  - friend code
  - date and time of the conversation with ************
  - the source where the communication took place
  - any useful screenshots
  
  Any of the previously mentioned details will help us in the faster investigation of your case. 
   
  We are always happy to help a customer directly.  ************************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
   
  I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together on your issue.  This will be the quickest way we can resolve this for you.  You can also reply with the info through this BBB contact. 
   
  We hope that we have resolved **************************** concerns with the refund request.
   
  Contact Customer Support
  https://bigfishcasino.zendesk.com/hc/en-us/articles/229717908-Contact-Customer-Support
  
  We are committed to Responsible Play. Click here for more information. You can also find this information here: http://bigfishcasino.zendesk.com/hc/en-us/categories/360004306554Tell us why here...

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged my monthly subscription fee of $7.60 on 8/5/22, but on 8/4/22 I was charged 4-$1.00 transactions. I never made any purchase. I contacted Big Fish Games by email and was told they were pre-authorization tests after adding or updating a billing profile. They said if they hadnt disappeared after several days, to contact my bank to see why the funds are being held. I told them that the transactions are not pending. They have already been taken out. They still responded with I can confirm that it is only a temporary charge. They are not listening to me when I say the funds have already come out of my account and gone to Big Fish Games.

  

  Business Response

  Date: 08/16/2022

  We understand that ************************ has contacted the BBB in regards to unknown charges on her account. We are happy to assist her with resolving this issue as quickly as possible. 
  
  ************************,
  
  I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference #*******). I've pasted our correspondence below for your convenience:
  
  

  
  I understand that there is a concern regarding the charges on the account.
  
  The $1.00 pending authorization showing on your online statement is a pre-authorization test. Since this is just a test, it will never clear as an actual charge on your account.
  
  The authorization is a way for our billing partner to test the legitimacy of a newly added or recently updated billing profile. It is also a security measure with the bank or card issuer, where theyre able to notify us if the card has been flagged as lost or stolen.
  
  The authorization is temporary and should disappear shortly after the bank or credit card company confirms the account is able to process transactions, though this can vary based on the bank. If the authorization hasnt disappeared after several days, it may be a good idea to contact your bank or card issuer to see why the funds are being held.
  
  

  
  To explain further on these test charges, while they will fully go through, they are still test charges and should return to you in time. If you do not see this, you will want to contact your bank for more information.
  
  We are always happy to help a customer directly.  ************************, you are always welcome to contact Big Fish Games for any account or game related questions at any time. We have also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together.  This will be the quickest way we can resolve this for you. You can also reply with the info through this BBB contact.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

  Customer Answer

  Date: 08/16/2022

   
  Complaint: 17691375
  
  I am rejecting this response because: As I have stated before, the 4 transactions are not pending transactions in my bank account. They were taken out on 08/04/22.  There is no way for them to be put back on in my account since they have already been taken out and given to Big Fish Games. I have even attached the picture of my bank statement in multiple previous correspondences showing that they arent pending. 
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 08/24/2022

  Yes, I did contact the bank. They confirmed that the charges are not pending and have been taken out of my account. 

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After spending thousands to build my casino accounts on Big Fish Casino and Jackpot Magic Slots over several years, they deactivated my accounts with no explanation. I had simply asked them if my ability to purchase chips could be taken away and instead, they deactivated my ability to play altogether and shut down my accounts. I asked them to reinstate them they refused. I did not want the accounts deactivated I wanted my ability for in app purchases to be suspended even perhaps temporarily because I felt I was spending too much for a limited amount of entertainment. Instead my accounts are shut down and I cant play at all after investing thousands of my hard earned dollars. They could have told me it wasnt an option to suspend in app purchases and it would have been fine. But instead they shut down my accounts. I either want all the money I invested into building my accounts refunded or I want my accounts on both platforms reinstated.

  

  Business Response

  Date: 08/08/2022

  We understand that  ******************** has contacted the BBB in regards to banned accounts. We are happy to assist her with resolving this issue as quickly as possible.
   
  ********************, 
   
  Please note that we have blocked the account associated with this message from playing (Big Fish Casino/Jackpot Magic Slots).
   
  As players worldwide who enjoy our games know, the social casino-style genre is not real world gambling. When players reach out to us indicating problems managing their game play experience, we want to ensure they have the right information and resources to address areas of concern and assist where possible.
   
  We invite you to visit Smart Social Gamers[https://smartsocialgamers.org/managing-social-games/] for a variety of useful articles for managing your experience with social games, its a valuable resource.
   
  There are a few additional links to information and options which may be of use to you playing other games, based on the platform you use.
   
  For Our Players on ********:
   
  Using Games & Apps Safely (see section "Blocking or Removing Apps")
   
  You may wish to consider removal of your card from your ******** account to prevent future purchases. To remove your Credit Card from your ******** account:
   
  1) Select the following link: https://secure.facebook.com/settings?tab=payments
   
  2) Under the "Payment Methods" you will see the Credit Card(s) displayed. Select the "Remove" link followed by the "Remove My Card" beside the cards for removal.
   
  3) Select the "Close" link once you have removed the card(s) in question.
   
  For Our Players on iOS Devices:
   
  To disable in-app purchases on iOS, please see this article: Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch [https://support.apple.com/en-au/HT204396]
   
  You may also consider removing the application from the control panel.
   
  For our players on Android Devices:
   
  To prevent accidental/unwanted purchases in ****** Play through authentication options, please see this article: Require a password or authentication for purchases [https://support.google.com/googleplay/answer/1626831?hl]
   
  Please note that our account blocking system is irreversible - as the block has already been implemented you will no longer be able to access (Big Fish Casino/Jackpot Magic Slots). We will not knowingly allow access to the account going forward using the reasonable technical measures employed to prevent this.
  
  Additionally, per our Terms of Use, we are unable to issue refunds for in-game virtual currency once it has been used, and you have our deepest apologies for the inconvenience this may cause. For more information about this, I would recommend checking out the Virtual Items section of our Big Fish Terms of Use:
   
  Terms of Use [https://www.bigfishgames.com/company/terms.html]
  
  We are always happy to help a customer directly.  ********************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
   
  I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together regarding your issue.  This will be the quickest way we can resolve this for you.  You can also reply with the info through this BBB contact.
   
  We hope that we have resolved Ms. ********* concerns with the account ban.
   
  Contact Customer Support
  https://bigfishcasino.zendesk.com/hc/en-us/articles/229717908-Contact-Customer-Support

  Customer Answer

  Date: 08/09/2022

   
  Complaint: 17667534
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

   

  Again, my accounts were banned after asking a question about in app purchases. Without warning. No explanation. Reinstate my accounts or refund my investments used to build them. 

• Initial Complaint

  Date:07/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed out form on Orion stars casino fishtail le after doing a ****** search for the site and was contacted by ****** sweeps fishslots. I created the account and sent money and played almost daily, cashing out sometimes, but never more than $100, then yesterday I won and tried cashing out $500, and was blocked.

  

  Business Response

  Date: 07/19/2022

  We understand that  ************************ has contacted the BBB in regards to not receiving the correct credit in their game. We are happy to assist them with resolving this issue as quickly as possible.
  
  ************************,
  
  From the information that you have provided, it does not look as though this is a game offered or supported by our team and our apps do not offer real money gambling. It does appear to be a different company's app. We would recommend reaching out to their support team for more help.
  
  If you are seeing any issues with any Big Fish products, we are always happy to help a customer directly.  ************************ , you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent money to this person ***************************** from ******** to play fire Kirin thru them I sent him $60 and won $100 hr then deleted his face book and took my money and won't answer me jonna_fk33

  

  Business Response

  Date: 07/19/2022

  We understand that  ******************** has contacted the BBB in regards to not receiving the correct credit in their game. We are happy to assist them with resolving this issue as quickly as possible.
  
  ********************,
  
  From the information that you have provided, it does not look as though this is a game offered or supported by our team and our apps do not offer real money gambling. It does appear to be a different company's app. We would recommend reaching out to their support team for more help.
  
  If you are seeing any issues with any Big Fish products, we are always happy to help a customer directly.  ******************** , you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support