Reviews

This profile includes reviews for Big Fish Games, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Big Fish Games, Inc.

  906 Alaskan Way Ste 700 Seattle, WA 98104-1010

  
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  Big Fish Games, Inc.

  1999 Harrison St Ste 2300 Oakland, CA 94612-4731

Review Details

• Review fromIRENE K

  Date: 07/07/2025

  4 stars
  As a long time user of this website (since 2008), I have purchased and played many games. I just canceled my subscription as I cannot get any technical help and have purchased two new games that I cannot download. Also, in canceling my subscription, I am not able to download any previously purchased games which I have been able to do in the past. I do not know what to do at this point or where to go from here but I have a few thousand with this company. Very disappointed.

• Review fromLaura L

  Date: 03/20/2025

  1 star
  Ive been a long time gamer with bf casino,I always enjoyed playing and making new friends! Found myself buying more and more! Found myself loosing more and more! I receive a weekly boost not much but something recently I received a message on responsible play! I was pissed! I did get my little boost, really it all depends on who is your customer support person! I get great ones and terrible ones! Bf to me is just not fun anymore I do play 24/7 but in reality more playing amongst friends is the best i definitely see a change that finally made me purchase less, Im not at all believing its a game of chance I totally believe bf has some control of our play! Its upsetting to me ! All day long I buy! Chips gone in less than 10 minutes! Buy again! Just repeat! To end at zero! I used to auto as I slept to build up my crowns ! Now for over 2 months I wake up to the main room! While billionaires can auto 24/7 in the same room! This is not a coincidence! This is happening! This is not a game of chance! God forbid if your status says something against bf! They erase it! We keep bf in business and **** but they control you! And once you **** them off I believe your chances of ever having any type of great play is out of the question! This is real! And very sad bf

• Review fromBetty C

  Date: 10/07/2024

  1 star
  BIG FISH selling the exact same game multiple times by deativating the original then requiring a ***urchase. Attempted multipule times to resolve with BIG FISH but the customer service *** just reads from scripted guidelines. Advised such did not and could not happen but it did. Have supplied proof 5 times and they just ignore the data. Use to be a reliable company but must be having financial issues to treat long standing customer's as c***

• Review fromDoryn F

  Date: 08/11/2024

  1 star
  This company has been a huge disappointment. Ive been playing one of their games called Ever Merge for about a year and a half so Im pretty clear on how it works. They have bonus games ranging from three to seven days that you can chop obstacles for pieces to create larger objects to unlock levels. Well I made it through but after chopping all obstacles there was no way to unlock the last two levels. I reached out to customer service and while responding in a timely manner, albeit polite, they were completely unhelpful (and used an unecessary amount of emojis). They asked for screenshots of my purchase history and what I was looking at on the game from my end. Im pretty sure the representative did not read my question, let alone looks at the pictures or the problem would be obvious. Its sad that a company that grossed $150 million dollars last year, and a parent company Aristocrat Leisure, had a revenue of $2.1 billion US dollars last year, can not find a way to effectively help their customers. I came to the ******************** only to find that they are accredited. If you read what it means to be accredited for the BBB, this company does not fit the bill. They are rated a 1.45. How are they still accredited? Its sad that the BBB, that people have trusted for so many years, would allow this.

• Review fromMaria D

  Date: 08/03/2024

  1 star
  I'm supposed to get a daily boost every day..do u know how many daily boost they skipped out on especially on Aug 1st n today Aug 3rd 2024.im so fed up customer service is horrible they never compensate u for anything not even if the game acts up on their part the customer is always wrong or at fault ..a daily boost is a boost everyday not when they feel like giving one..I was approved by ***** for a daily boost 6 months ago she was awesome these new people have no clue I pay into my daily boost I expect my daily boost every day!! I write in *********** a day and I still get nowhere if there's another lawsuit I want to be in law I want to be the first one on the list cuz I'm sick and tired of being a nobody to these people.. I write an early after midnight the night before and I should have my boost the next day hasn't happened yet.. I don't have any customers and I expect to get my boost. So if you guys ever have another lawsuit I'd like to be the first one on the list cuz I'm fed up

• Review fromDerek J

  Date: 07/03/2024

  1 star
  As a tier 16 spending over $20,000 in 2 months they say their proprietary formula is a 5b boost which is not at all correct. All of my friends are getting 200+b daily so its either favoritism or your system isnt correct and all you get in response is an AI generated generic response. After spending over $240,000 your words are your royalty to us. Thats not royalty. I received better boosts as a tier14 then I do now. Im a loyal customer and Ive proven that. Im sure the *** and its investors would not be very happy to hear about this kind of treatment. Itreat me fair not like yesterdays trash. One way or another Ill get an email to the *** to inform him of this treatment.

• Review fromJosh S

  Date: 06/30/2024

  1 star
  Constantly and lately jackpot slots developers have doubled dipped in the customer pockets. Meaning you spend a set of amount of dollars which I have done. The chips I get I lose consistently. The service I am getting isn't to play the game isn't fun. They consistently take our chips after a short period of purchasing. They take our money to benefit themselves to come out with other slots that are similar to others they already created. There is no benefit in return. I'm sick and tired of spending money on a company that has no return in earning chips. So in return you big fish games double in our pockets and take all your chips back after purchasing. Even playing for free and earning chips you take them all from us in a short period of time. The win loss ratio is disgusting to see and all this only benefits you but not the customer/consumer. Thanks for commiting scams to line your pockets.

• Review fromKimberly H

  Date: 05/30/2024

  1 star
  Big fish is a scum lowest of the low. They steal money from you and then make you feel like you're getting something in return. I have spent thousands of dollars to get to tier 8 and it's useless to even have. I wish I would have deleted this app 9+ years ago. No wonder they got sued to death and then hardly payed anything to everyone. The odds are always against you and you never win. Fake millionaire bots all in rooms now that **** the life out of everything. I hope they are happy with the millions they are cheating hard working people out of. Need to make it to where you can win every so often and be able to cash out and leave the game. I wouldn't send my worst enemy to this crappy game.

• Review fromKenneth G

  Date: 04/21/2024

  1 star
  Big Fish and Jackpot Magic Slot are a total scam. They set their algorithms to limit the winnings so youll lose everything and tempt you to buy in. How this is even legal is beyond me, and they lost a big court case and had to pay out hundreds of thousands of dollars. They need to be investigated but at this point their games are unregulated for the most part. Total scam.

• Review fromyolanda l

  Date: 02/09/2024

  1 star
  they start out slowwithcheating you. Theypromise you every year you nare a member they will send you a big fih plushy, charging you 6.99 (83.88a month, then they wait until your card expire and tell you there was BREAK IN year so you are ineligible for the plushy. They did this to mr 3 years 1st time in 201, changed my password so i didnt have access to my account **** *** ***** **** ** *** *** *** **** ** *****. ******* they just took all my credits, whic was 6.99every month since 2010 until i removed my card.I cant use them