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Business Profile

Online Retailer

Thrift Books Global, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 68 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a book for a class paid ***** extra for 2 day delivery witch is a lie when i received the tracking information it was almost 4 day delivery missing 2 full classes. If i had known when i ordered the product that i would miss 2 full classes thats its NOT 2 DAY DELIVERY I would not have paid ***** dollars extra. Its a con on students. I would not buy from this place, nor would i recommend this place. ***** for 2 day delivery you expect it to be here in 2 days not 4 days missing 2 classes. Since there ***** shipping is not 2 day shipping then they should not charge ***** extra. I should not be charged ***** when i would have made other arrangements knowing ahead time i would not have it in my possession now STILL HAVE TO MAKE OTHER ARRANGEMENTS and they have my ***** will not buy or recommend to any students

    Business Response

    Date: 01/16/2023

    Greetings from ThriftBooks,

     

    Thank you for reaching out to us and we apologize for any inconvenience or frustration you experienced with your order. We have issued a refund of the shipping charges on this order in the amount of $14.99. Please allow 2 to 5 business days for this refund to post to your original payment method. We hope this helps.

     

    All the best,

    ThriftBooks

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I tried to return a book to Thriftbooks.com and they refused the return with no reason. I would like to receive a refund for this purchase. The book is not the book needed and was purchased in error. I contacted Thriftbooks.com via email and their response was less than informative with no options. I would like some assistance with this matter and receive a refund. Order #********* Book title:Understanding **************** Thank you.

    Business Response

    Date: 10/25/2022

    Greetings from ThriftBooks,

    Thank you for reaching out to us and we apologize for any inconvenience or frustration. You have been issued a full refund for this item. Please allow up to 2 to 5 business days for this refund to post to your original payment method. We hope this information helps.

    All the best,

    ThriftBooks

    Customer Answer

    Date: 10/25/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:07/31/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought around 100 books from ThriftBooks during my time with them and half of them arrived damaged or in worse condition than described. They provided refunds for the books I reported (which was not all of them because I felt bad asking for that many refunds but in retrospect I should have) but after a certain amount of refunds they WILL ban your account permanently without warning or notification.Theyll do this regardless if you have provided picture proof of all damaged books refunded and they will not warn you once that you may be banned for accepting refunds for those books in Like New condition with broken spines and scribbled pages.They advertise books in a specific condition, make you pay extra for that better condition, and send you books in bad condition. And if you ask for a replacement, theres a high chance youll end up with another poor condition book. They need to stop advertising books in Like New condition only to send you one with a broken spine or torn pages. They should also not penalize customers for seeking recompense for these badly conditioned, mis-advertised books. Its not the customers fault that they received bad books, and why punish without even a warning or suggestion that those refunds would get them banned?All theyve responded with so far is with generic copy and paste responses rather than addressing the quality of the books I received and pictures I have provided. Every one of there customer support agents had approved my refund after I gave them an accurate description and pictures (as requested) of the damage/faults in the book yet they ban you anyway. You request refunds for more than 20% of your purchases. This is a magnitude higher than the average customer refund rate. Is their response to the banning, which means if you order 100 books and 20 or more arrive not in the condition advertises and you seek a refund for them, youll be banned.

    Business Response

    Date: 08/01/2022

    Thank you for your feedback and suggestions, ****. We're sorry our policy has effected you and we thank you for your prior business. For more information on our terms of use you agreed to when creating a ThriftBooks account, click here: https://www.thriftbooks.com/terms-of-use/ .

     

    All the best,

    ThriftBooks

    Customer Answer

    Date: 08/01/2022

     
    Complaint: 17648448

    I am rejecting this response because:

    The terms of use does not indicate anywhere that you will often receive books in far worse condition than what you ordered. Do not advertise a book in like new condition for a higher price and then send moldy or severely damaged books instead.


    Sincerely,

    *****************************

Thrift Books Global, LLC is BBB Accredited.

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