Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avenue5 Residential LLC

  901 5th Ave Ste 3000 Seattle, WA 98164-2066

• 

  38 Davis

  38 NW Davis St Portland, OR 97209-4061

• 

  Indigo

  1871 Spanish Fork Way Meridian, ID 83642-5595

• 

  Talus Apartment Homes

  2100 26th St S Great Falls, MT 59405-5107

• 

  Clermont

  1801 NW 143rd Ave Portland, OR 97229-4359

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this apartment community with the intention of renting an apartment. I was looking for a one bedroom apartment and the community listed them starting at $1,400.00. I was shown an apartment but didnt like it and asked to see another. I was told that they arent allowed to show more than one apartment until I am ready to sign a lease. I couldnt sign a lease that day because I had to submit an application first and get approved to rent. I submitted an application and was approved. I made an appointment to come in, sign the lease and chose my apartment. When I arrived I was told the only apartment they had was the one I didnt like. I said I didnt want carpet and had asked for vinyl flooring. I asked why I wasnt notified and was told the sales person left me a voicemail. I read my voice mail every day and received no such voice mail. In addition, all of the communication I had with the sales agent has been through email and he didnt email me. The manger came over and explained the sales person went through various options with me and said he told me an apartment with vinyl flooring costs $1,800.00! All of the one bedroom apartments are listed as $1,400.00 and the agent never told me vinyl flooring costs $1,800.00. The manager made claims about what the agent said that were not true. I told her I turned down apartments at other addresses because I thought I got this apartment! I told her this is a scam! I said there is no proof the agent called me. I told him I did not want that apartment. The manager showed me another apartment but it was as ugly and the caulking in the bathtub was moldy. When she told me no it is just calking I told her Ive owned homes and I know what calking looks like, and it isnt black, it is white. The entire tub was white. I dont like carpet because I have a dog and I dont like the appliances, they are cheap c*** I planned on this being my forever apartment and I cant live forever in one I dont like. This IS A TOTAL SCAM!!

  Business Response

  Date: 07/01/2025

  Hello,

  We cannot assist you in achieving your desired resolution until we know which community this took place. Please provide this information at your earliest convenience.

  Thank you.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family lived in ********************* (when it was managed by Ave5 Residential); it's now under *************** & unfortunately went to eviction court. We appealed it & were making payments to the court registry. The manager at that time; ***** ********, looked at my receipts said the previous management never retrieved the funds from the courts. The money we'd paid was not enough to cover what Park North was now requiring for us to stay. ***** told me to request the money back from the registry and just move out of the unit (return the keys) & the eviction would be dropped and the credit report would not be effected. She obviously lied to get us to move! **************************************** have put a huge balance on the credit report. The agent; ****, said he could take a 20% settlement or I had to pay "a big chunk" at 25% down before he would discuss a payment plan. THIS IS RIDICULOUS for a debt that was supposed to be forgiven if we vacated the unit. Park North Apartments should be ashamed for all of the management turnovers that have put residents in binds like we are stuck with a large debt on the credit report!

  Business Response

  Date: 07/02/2025

  Hello,

  We have spoken with the property manager and can provide the following context.

  We do not have any information about your particular case as it has been over 8 months since Avenue5 has managed the property. The manager you reference is no longer with the company. If you had a deal with the court and were paying through the registry, then the eviction would have already been postponed by the court.

  Thank you.

• Initial Complaint

  Date:06/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They made false promises and fake deals in order to get an application fee. I want a refund.

  Business Response

  Date: 07/01/2025

  Hello,

  We cannot work toward getting you a refund of your requested amount until we know which property this occurred at. Please let us know this information so we may begin facilitating this conversation.

  Thank you.

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first moved to Aura3Twenty, unit 1314 on 1/20/24 and received concessions on the first lease which was from 1/20/2024- 2/19/2025, I fulfilled that lease and according to the lease agreement, I do not have to pay it back because I did not break that lease. I signed a second lease on 2/20/2025, the lease clearly states that I did not receive any concessions. I submitted a 60 day notice to terminate my lease which ended on 6/14. My lease clearly outlines that the early termination fee is $3,306 and the email that was provided by the management company as well. They are trying to make me pay $5,702.34 and did not provide proof of the balance breakdown. And they did not provide proof of the concessions they falsely states that I owe. This balance is incorrect and I want this situation to be corrected. I have proof of conservice statements showing that I paid full rent, bank statements, rent payment confirmation, the lease agreement etc. This is an unfair and unjust situation that I am being placed in. I just want justice and the company to do the right thing and honor the lease agreement terms that was signed on 2/20/2025 and adjust my bill to the correct amount which is $3,306.

  Business Response

  Date: 07/02/2025

  Hello,

  We have spoken with the property manager and can provide the following context.

  We initially charged the incorrect amount on your move out statement.  The amount was corrected on the
  on the move out statement.  We reached out to you and you said you made this complaint a while back before the correction was made to the
  statement.  We have asked you if there’s a way for her to remove the
  complaint with the BBB now that the statement amount was corrected. 
   We are currently waiting for you to respond. 

  Thank you.

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23512137, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Jasmine Oparah

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son submitted an application and paid a deposit for an apartment at ************ in *********, **, on 5/13/2025. The onsite leasing agent was unresponsive to email and phone calls to discuss next steps in the income-restricted verification process. We finally got a response and scheduled an in-person appointment to provide financial information and documents on Sunday, 5/25/2025. This appointment was confirmed via email and text message.We made a 6 hour round trip on a holiday weekend (which included ferry costs of $68) to attend this meeting. We received another text confirmation of this appointment 2 hours prior. Upon arriving at the property and using the call box to obtain entry, we were re-routed to an offsite call center. A resident of the property took us upstairs to the leasing office but said "the office is closed a lot". My son told the resident that we had an appointment.We entered the lobby to a dark and locked leasing office. A second office appeared to have a light on, so my son knocked. A member of the maintenance staff answered and said ***** (leasing agent) wasn't working that day. We explained that we had a confirmed appointment with ***** and we traveled 3 hours to get there. I asked the employee to call ***** to see if he would be attending the meeting, and if not, we wanted to reschedule directly with him.The employee stated ***** told him to have us "reschedule on the website or send him an email". As ***** wasn't responsive via email, I asked the employee to call ***** again and tell him this was unacceptable to us, and we wanted to reschedule before we left the property and began the 3 hour trip home.***** refused to speak with me or my son on the phone, and told the employee to relay a message that he wasn't in the headspace to come in.We immediately requested a refund of the application fee, deposit, and reimbursement of travel expenses. It is now 6/23/2025 and no refund has been received.

  Business Response

  Date: 07/01/2025

  Hello,

  After speaking with the property manager, we can provide the following context.

  Your son was an applicant and was scheduled to come on 05/25/2025. This was before the property manager officially started at The ******** and had a small staff at the time. You were scheduled to meet with our leasing consultant *****. Unfortunately, the night before ***** had a family emergency and was not able to make it in. The manager was out of town at the time and could not come in or get someone to fill in. You did come in and no one was here. Upon hearing about this the next day, the manager called your son right away and talked to him. We apologized about what took place, and the manager offered him a larger concession but he declined. The manager immediately processed the application to get his refund right away. He verified the address the refund check would be sent to with him.
  
  After a period of time in which you were communicating directly with *****. It was confirmed that they had not received the check. Upon this we cancelled the check that was sent out and did an overnight check and sent them a shipping number as soon as one was available. I have not heard back from them since.

  Please confirm if the check was received. We issued it to the correct address.

  Thanks.

   

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction is February 4th, 2025. A rental payment of $****** was mistakely made to Avenue 5 instead of clickpay. This has been an ongoing battle with Avenue 5 to get them to transfer the funds to RPM (The Campbells apt 0822 ***************************************. The number that is listed for them no one answers it. They even tell you to leave a message and someone will get back with you, NOT SO. We are now in June and Avenue 5 has not tried to resolve the issue. I am not asking for anything but for them to transfer the funds to RPM so i can get credit for my rental payment. This has caused me a big hardship. I am an elderly lady on a fix income i was threaten twice eviction because of this issue not being resolved. Other fees added. PLEASE TRANSFER THE FUNDS TO RPM. This is my second complaint you have my receipts from ******* for the ******

  Business Response

  Date: 07/02/2025

  Hello,

  We have spoken with the management team at The ******** and can provide the following context.

  You paid after the transition period from Avenue5 to RPM. We provided RPM with proof of payment. RPM, in turn, did NOT evict you and contacted you several times confirming that they had the funds and you were okay. We can confirm that the bank accounts have been fully transferred to RPM and you are all set. You do not owe this money at this time.

  Thank you.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per the attached ledger, this business has double charged on Valet trash per their line items for the Months of September, October, November and December. They have only credited back the duplicate charge for the month of December. Per attached email they have alleged there are no duplicate charges on the invoice, but I have broken down the charges in the attached images and totaled the charges to prove there are duplicate ******* concern is not only for myself but my fellow tenants, as Folksong Apartments has made no public declarations of the duplications. My desired resolution is a refund for myself and an investigation of all tenant ledgers for duplicate fees.

  Customer Answer

  Date: 06/23/2025

  Hello, 

   

  In regards to my complaint, I'm unsure if they have replied to you, but they have reached out directly to me stating that they will be issuing the correct refunds and auditing all other Tenants' ledgers for similar issues. I believe this complaint is now resolved.

   

  Thank you,

   

  Albert Bis

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avenue5 is currently preventing me from being able to get approved for rental applications. They incorrectly charged me for not paying my last months rent and submitted it to a debt collector. I resolved this error with the debt collector by providing a receipt for my last months rent. Unfortunately, although it is not on my credit report, it does still show up on my rental history. I have reached out to Avenue5 several times to assess next steps for amending this; however, they are either unhelpful or fully non-responsive.I connected with *********** (through Experian) to resolve this, as Avenue5 is non-responsive. Currently, I am seeking a ledger that shows $0 balance from Avenue5, so that I may resolve it with *********** and get my rental history amended. If Avenue5 can provide this, I will be able to have the error corrected and be able to be approved for a rental agreement.

  Business Response

  Date: 07/01/2025

  Hello,

  We'd like to work on your request, but cannot do so until we know which property you were living at when you paid this rent. Please let us know this information so we can assist you furhter.

  Thank you.

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23500612, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Audrey Silcox

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at the mention address for over 3 months. I have emailed complaints regarding marijuana usage in the building. I have sent several emails. They have not taken action this is becoming inhabitant to live in as a working professional and my two children living in the home.

  Business Response

  Date: 07/02/2025

  Hello,

  We have spoken with the property manager and can provide the below context.

  You brought forward your concerns and the manager took them very seriously. The community maintains a strict no-smoking policy. Our leasing team has responded promptly each time a concern was raised by you.Specific actions taken include:

  Issuing multiple email blasts to residents reminding them of the non-smoking policy.
  Personally calling each occupied home within Courtneys building to reiterate the policy and reinforce compliance expectations.

  The property team has maintained consistent communication with you in person, via email, and over the phone. Most recently, they responded directly to you by email to acknowledge your concerns and outline the steps they have taken after you called our courtesy patrol supplier, Top Tier, regarding a marijuana smell in her building afterhours.

  At this time, we cannot approve your request to be released from your lease obligations without penalty as this does not breach the contract terms. However, our property manager and the regional manager are n the process of drafting a potential concession to offer you. This communication will come directly from the regional and property manager.

  Thank you.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **A full summary ********* of emails have been attached** Keelers Corner ****************** management company, Avenue5 Residential, have repeatedly violated WA State landlord-tenant laws & engaged in unethical business practices. Specifically, they have: Illegally withheld my security deposit totaling $1,939 without providing the legally required move-in condition checklist or proper itemization of deductions, claimed reimbursement of a $495 parking fee that was never issued, despite repeated requests & documented proof from my bank that no refund was provided, fraudulent billing, including charging rent into Oct after my tenancy ended on 9/30, & double-billing fees, failed to adequately respond or resolve these issues despite multiple detailed written ***************** of non-compliance, reflecting a clear pattern of evasion, allotted final response demand by 5:00 p.m. PDT, Wednesday 04/23/2025 - To date, no follow up received. - Misrepresentation of refunded funds (never received) - Unlawful withholding of security deposit - RCW 59.18.260 No signed move-in checklist - RCW 59.18.260 No signed move-out checklist provided OR completed - RCW 59.18.280 - No itemized move-out received / records - Civil Conversion / Theft - Unlawful holding of funds - Fraudulent billing & duplicate rent charges - RCW 59.18.270 - No disclosure of deposit-holding bank - RCW 59.18.280 Deposit withheld w/out itemization/receipts - RCW 59.18.365; FCRA 15 U.S.C 1681 - False eviction / delinquency reporting & defamatory / negligent misrepresentation - Civil Conversion / Theft Double Billing prepaid rent - Fraudulent misrepresentation Evasive or false ******************** of acknowledging raised issues - Fraudulent late fees - For prepaid rent & "late" charges that should not exist at all --I am owed: - Return of Security Deposit $1,939.00 - Statutory Damages 2 Deposit $3,878.00 - Unreturned Parking Fee $495.00 - TOTAL LIABILITY: $6,312.00

  Business Response

  Date: 07/02/2025

  Hello,

  We have spoken with the property manager and can provide the following context.

  The manager has emailed you yesterday based on your claims. Here is what was included in that email.

  Deposit and Move-In Costs: An additional deposit was collected and applied toward your final balance. This was a refundable deposit that gets returned at move out and was applied to your move charges. This was not considered your last months rent at move in.

  Move out Statement: All move-in costs processed and documented in your resident ledger. Due to the discovered duplicate cleaning charge a correction was made to your moveout statement with Avenue5 billing.
  Final Utilities
  Apartment Clean
  Full paint Walls were painted blue
  Drip Pans
  Key replacement

  Move-In and Move-Out Condition Reports: The move-in and move-out inspection were completed and your move out packet was mailed to you October 10, 2023.

  Notice to Vacate and Move-Out Packet: On September 1, 2023, our property manager sent an email with the requested Notice to Vacate form and a copy of your lease agreement. A formal move-out packet was mailed to the forwarding address provided by you and was sent on October 10, 2023.

  September Rent and Carport Fees: Our records reflect that September 2023 rent was not paid. While the carport fee was credited to your account, this credit did not offset the full outstanding balance. We have no documentation supporting that a final months rent was paid in advance, your account and lease contract reflected a larger security deposited that was applied to your move out charges.

  30 Day notice to pay or vacate This was sent due to Septembers rent not being paid. This was sent per normal procedures and was not reported to any courts due to your move out on September 30th 2023.

  Collections Status: Due to the unpaid balance, multiple attempts were made from Avenue5 billing starting October 10, 2023 February 21, 2024. The file has since been turned over to a third-party collections agency. Final attempt was sent on 2/12/24 at which time you replied to our Avenue5 billing department to dispute your charges.

  Original Balance due was $2054.06 after adjustments the balance now reflects $1649.25

  We will not be waiving these move-out charges.

  Thank you.